Prestige Financial Services, Inc.

In response to this complaint, I have reviewed the account notes, payment history, and phone calls. Having analyzed the matter, I believe we have followed all applicable laws and I am unable to corroborate Mrs. [redacted]’s claims. Based on my review, the due date change in question was requested on...

May 19, 2017 during the initial customer interview with our funding department. This change allowed the customer to adjust the due date from 05/28/2017 to 06/25/2017. The due date change disclosure was read to and agreed to by Mrs. [redacted] during this phone call. Additionally, the due date change letter confirming this adjustment was mailed out on May 20, 2017. I am unable to locate any instance in which Mrs. [redacted] was told we have no documentation or record of the due date change or disclaimer. In fact, our file shows that she was informed by an Assistant Vice President in our collections department that the change request was notated and the due date change letter was mailed out. However, our collections department would be happy to work out an acceptable payment arrangement with the customer. If Mrs. [redacted] has any additional questions or concerns, I would encourage her to reach out to me directly. Kathryn D[redacted], Compliance Specialist for Prestige – 801-844-2577 or kd[redacted]@gopfs.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I specifically asked for Prestige not be used.  I have reached out to Kunes and they claim they can't do anything.  I will just notify the FCRA for Kunes and go from there. 
Sincerely,
[redacted]

In response to consumer complaint, Prestige Financial ahs placed a cease and desist on Mr. [redacted]'s account to not receive calls at work. Prestige Financial is a second chance lender so at this time we do not offer a grace period. With that being said we will work with Mr. [redacted] if he needs...

payment arrangements on his account. Prestige Financial would need to receive a full payment every month on the account. We do offer help when we are able to give it to our consumers. We do look forward to working the Mr. [redacted] in the future and Prestige does apologize if we have caused any inconvenience to Mr. [redacted]. If Mr. [redacted] does have any further questions or concerns he is welcome to contact Kacee P[redacted] Compliance Specialist at ###-###-####.

In response to this complaint, I have reviewed the account notes, phone calls, and text messages. First, I would like to offer Ms. [redacted] an apology. The issue has been addressed with management and the account has been reassigned to a new account manager. If this does not meet Ms. [redacted]s’ desired...

resolution or she as any other questions or concerns, I would encourage her to reach out to me directly. Kathryn D[redacted], Compliance Specialist – 801-844-2577 or kd[redacted]@gopfs.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In response to this complaint, I have reviewed the information being submitted to the credit reporting agencies with our credit reporting team lead. Having analyzed the matter I believe Prestige has followed all applicable laws.   Based on my review, Ms. [redacted]’s credit report does show her...

vehicle as included in her previously filed Chapter 7 Bankruptcy. However, Prestige is submitting accurate information though the agencies may not be reporting it. However, we are working on a solution which will update the consumer’s report to reflect the status of the account.   Ms. [redacted] is welcome to reach out to each credit agency and discuss the error with them for further explanation. If she would like to speak with someone from Prestige directly. She may reach out to me Kathryn D[redacted], Compliance Specialist for Prestige – 801-844-2577 or kd[redacted]@gopfs.com.

In response to consumer complaint, Prestige has been able to conduct an investigation into the consumers concerns about her contract and date of last payment.  The consumer signed a 72 month contact and the estimated date of last payment is May 4th, 2020.  This is not a quarantine to be...

the last payment, there are certain circumstances that can push this payment out further, for example if the account were to received an extension than that month would be added to the end of the loan.  We do apologize if there has been any miscommunication regarding the contract.  We do hope this helps the consumer understand how the contract was signed and agreed to.  If she receives a response to this complaint she is welcome to contact the Compliance Specialist at ###-###-#### or [redacted] with any questions or concerns regarding her account.

Upon Receiving Ms. [redacted]s complaint I have reviewed the
account notes and history. On January 6th Ms. [redacted] requested an
account statement and copy of the contract, both were sent to her via email by
her account manager. Prestige has offered a settlement of $[redacted] to settle and...

maintain
possession of the car, which she has refused. Prestige is still willing to
accept the $[redacted] to settle and allow her keep the car.

In response to this rejection, Please refer to the Other Important Agreements section of Ms. [redacted]’s contract. I have duplicated the exact wording used in that section below.   Section 1. Finance Charge and Payments   Subsection a. How we will figure Finance Charge. We will figure the Finance Charge on a daily basis at the Annual Percentage Rate on the unpaid part of the Amount Financed.   Subsection b. How we will apply payments. We may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to other amounts you owe under this contract in any order we choose.     Per this section of the agreement Prestige has followed all applicable laws and payments have been applied correctly. I would be happy to provide a copy of the contract to Ms. [redacted] and explain in more detail if she would like to reach out to me directly – Kathryn D[redacted] Compliance Specialist at Prestige – 801-844-2577 or [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In response to consumer complaint, Ms. [redacted] received a total of 12 Rate Reductions on her account. She was able to drop her Rate a total of 5.5% on her loan with Prestige Financial. She is currently received her Rate Reduction at this point. If Ms. [redacted] would like additional information regarding this she is welcome to again reach out to Kacee P[redacted] Compliance Specialist at ###-###-####. We look forward to speaking with and working with Ms. [redacted] in the future.

In response to consumer complaint,  I was able to personally look into the concerns the consumer has.  As of today, we do not find any information to corroborate the consumers concerns.  At this time, prestige put a Cease and Desist on the account and was placed on the account in March of 2016.  Since then no one at prestige has contacted any references or family members in regards to the consumers account with us.  I do encourage the consumer to reach out to me if she has any further concerns or questions.  She can contact Prestige Financials Compliance Specialist - Kacee P[redacted] - 801-844-0502 kp[redacted]@gopfs.com

We have attempted to contact Ms. [redacted], but she has indicated that she will call in on Monday and speak with our OVP of Collections Leah to resolve what issues she has.  we are responding now to meet the deadline.

Complaint: [redacted]
I am rejecting this response because:Everything that Prestige Financial is stating is inaccurate. Since this email they have closed my account and sent my information to a collection agency. I will continue to make my monthly payments to Prestige each month and I will not make any agreements at all with the collection company when they decide to call me. When the collection agency calls me I will inform them that if they want their check (s), then they need to contact Prestige and get it from them!!  I have never broken my contract on my own with prestige. When my payments were lowered by Jaysen I made sure to keep my end of the deal. Their dates are wrong and their actions towards me are wrong. If there is no such conversation between myself and Jaysen then it is because it was deleted by them. If what they are saying is true, about me agreeing to a three month back end, then where is the recording of that information? I am the victim, not prestige. I am the one who has been honest and upfront the entire way, not prestige. I am the one who has been lied too, bullied into a new plan, not prestige. They think that just because they are a big company, that they can never make a mistake. That the only ones who make mistakes are consumers. Like I stated before, I can understand if I had missed payments, or if I had been late on my payments but none of that is true. Prestige will only produce what they want you to see, they wont produce what really happened between Jaysen and myself  because they know that THEY ARE IN THE WRONG 100%!!! So what better way than to pick on the little guy and destroy his credit with lies, what better way to pick on the little guy by waiting a whole year before letting him know that he is behind on his payments. What better way to pick on the little guy by secretly adding late fees everyday. Why cant they just be honest?? You threaten to take my car 1.5 years ago and yet it is still here. I asked you to take it in Jan of 2015 and you said no. What better way to tell me that I am a year behind on my payments, but then send me an email a year later telling me that I am 26 days pay due and with a balance of less than 200 dollars. I have my proof, and I have proven it with just one email that they sent back in April of 2015. Yet they have not produced anything that states I am lying. I could go on and on.  See the customer is NOT always wrong like Prestige thinks. Go to pissedconsumer.com go to consumeraffairs.com go to ripoffreport.com and tell me if all of those customers are wrong!!!??!!??!
Sincerely,
[redacted]

In response to this complaint, I reviewed the account history and notes.  I personally reached out to Ms. [redacted] in an effort to discuss her concerns and better understand her situation.  Unfortunately, I was unable to speak with the Ms. [redacted].   Ms. [redacted]...

signed up for Rate Reduction in December 2013, about one year after she signed her contract.  One important item of the program is making payments on or before a customers due date.  Since she signed up for this program, Ms. [redacted] has been unsuccessful in making her payments on her due date every month.  Prestige will continue to honor the rate reduction as long as she follows the requirements of the program, including making her payments on time.  I would encourage Ms. [redacted] to contact me with any additional questions or concerns -- Kacee P[redacted], Compliance Specialist for Prestige, ###-###-#### or [redacted]

In response to this complaint, I reviewed the account history, and notes. Having analyzed the matter, I believe we followed all applicable policies and procedures.   Based on my research the first payoff amount provided via our customer service website on 10/01/2016 remained valid...

until 10/11/2016. There were no payments received during this ten day time frame. The differing balance given to the dealership 10/25/2016 during the phone conversation with customer service was correct based on the date the call took place, as well as the fact that the previous payoff’s validity had lapsed. We did attempt to contact the dealership regarding the delay of payment as a courtesy to Mrs. [redacted]. Unfortunately, we had been unable to speak with a representative of Francois Ford. Per Prestige’ contractual agreement signed by both Mr. and Mrs. [redacted] the consumers are responsible for any payment due while the account remains open and active, and interest accrues daily during this time. The payoff check was applied to the account on 10/26/2016, the same day it was received. The title has been released and the account is now closed. The credit bureaus are updated to the previous months balance and status once every 30 days. October 2016 standing will be updated in November 2016. The update confirming the account closed with a zero balance should appear on the report soon. Please allow time for this process to be completed in order to ensure it is reported accurately. We apologize for any inconvenience this may cause, and appreciate her patience in regard to this matter. If Mrs. [redacted] has any additional questions or concerns I would encourage her to reach out to me directly – Kathryn D[redacted] Compliance Specialist here at Prestige – 801-844-6577 or [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Melanie S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Upon receiving Mr. [redacted]'s complaint, Prestige Financial Services has investigated this account.  We are reporting accurate information to the Credit Bureaus regarding Mr. [redacted]'s payment history.  In our most recent report to the Credit Bureaus Mr. [redacted]'s account shows no derogatory...

marks with payment history.   If Mr. [redacted] has any further issues we would like to address them.  He may call LeAnn at ###-###-#### for any concerns regarding this issue.