Thank you for your complaint Pride would like to offer a refund for the purchase price of the lift chair lease provide the model, serial number and copy of your receipt Pride will then have the lift chair picked up and the refund given at that time.Thank you
February 20, 2017Dear [redacted] ,Pride is in receipt of your correspondence dated February 11, 2017.Thank you for taking the time to contact [redacted] to explain the issues you have encountered recentlyWe regret any inconvenience you may have experienced and we assure you that We are anxious to retain you as a satisfied customer.Our Team has reviewed the information you sent us and conducted a full investigation in order to respond accurately.There was one service call on this lift chairThat being said, a full refund has been given to the customer by the provider who sold the customer the lift chairThe complaint has been resolved.Thank you for giving us the opportunity to assist you.Sincerely,Lisa T
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] It seems apparent that this matter boils down to warranty coverage The warranty specifically has lifetime coverage for “structural frame components,” including the fixed-position seat post In addition, there is two-year coverage for mainframe assemblies, including the metal seat framing While the warranty does exclude “improper operation, maintenance, or storage,” I have used my power chair at all times in accordance with accepted usage I have always used the power chair in accordance with the owner manuals produced by Pride, including the one titled “Transit Securement System.” I have never used public transportation with my power chairAt this time, I am amending my complaint with the Better Business Bureau to include, without limitation, a new replacement power chair (i.e., not a reconditioned unit), in addition to costs already incurred We have already expended $2,for replacement parts However, after replacing the parts, it was further discovered that there are other significant problems with the structure of the power chair and that the power chair is structurally unsound Regards, [redacted]
hi [redacted] :I'm sorry to hear about the problems you are having with your scooter I will need to look into this complaint for you Can you provide me with the serial number and a copy of your receipt please.Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I've had an [redacted] system in my vehicle for the previous years! I've never had an issue until I received the chair on 2/ This is a misguided attempt to divert attention from there own manufacturing issue This same pride rep also stated to me that a pair of motors should outlast the life of a chair and that I wasn't doing anything abto cause any issues Pride/quantum have refused to return phone calls and have stated to providers that they are not allowed to order parts to fix current issues Once again leaving me at a stand still and causing me to struggle even more with daily independence Regards, [redacted] ***
I HAVE ALREADY SENT YOU PAPERWORK I HAD ON SCOOTER AND DOES NOT SHOW SERIAL NUMBERIT IS JUST THE ESMY INSURANCE COMPANY PAID FOR IT AND ALTHOUGH SEAT AND ARMRESTS WERE REPLACED, I GUESS I WILL DEAL WITH THE SCRATCHES THEN BY USING TOUCH UP PAINT BECAUSE THESE ISSUES SHOULD NOT BE AFTER ONLY TWO MONTHS OF HAVING ITPRIDEMOBILITY KNOWS THE SERIAL NUMBER BECAUSE THEY HAVE THE ORDER IN THEIR SYSTEM AND IS PROVEN BY THEM REPLACING THE ARMRESTS AND CHAIR AT LEAST FOR THE ONE SIDENO FURTHER INFORMATION IS NEEDED FROM ME
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] To directly respond to the points stated in Pride’s response to my complaint submitted on 5/23/(ID No [redacted] ): Pride’s response stated that during a call with my wife, [redacted] , on April 25, 2014, my wife “did not have the serial number of my power chair.” In fact, [redacted] of [redacted] ***, the provider to which we brought the defective power chair, provided the serial number to Pride on or about April 12, during a communication with [redacted] , who is Pride’s territorial sales person Thus, Pride cannot claim that it was not provided with the power chair serial number Pride’s response claims that Pride “does not have anyone that would go out and look at products that are [redacted] units.” During a communication between [redacted] and [redacted] , ** [redacted] notified ** [redacted] that he would send someone to examine the chair Shortly thereafter, [redacted] sent his assistant, [redacted] to examine the power chair After evaluating the power chair, ** [redacted] claimed that the chair was smashed on its left side ** [redacted] also claimed that this damage resulted from the power chair hitting a hard surface while tilting According to [redacted] , no part of the power chair that would have direct contact with any surface was damaged (assuming that the power chair had actually hit a surface) By contrast, the damaged parts would not have had any direct contact with a surface Furthermore, my power chair has never hit a surface while tilting, as my aides are very careful to tilt in open spaces Pride claims that it had left messages for [redacted] and did not hear back from him In fact, ** [redacted] has had numerous communications with representatives of Pride Pride claims that it has no notes in its system about denying a warranty Query: How do we know whether this is a true and accurate statement? Pride did send a quote acknowledgement to [redacted] on April 23, (see attachment - note that the price on Pride’s invoice does not include applicable sales tax) If Pride claims that it has no notes regarding denying a warranty, why has Pride consistently refused to pay for the parts that are listed in its quote acknowledgement Furthermore, my partner, [redacted] ***, sent a letter via fax and US mail on May 2, demanding that Pride comply with the terms of its warranty Pride has not responded to this letter Pride admits in its response that “[t]he parts should be covered under the warranty” and “the provider doing the repair should be notified.” [redacted] of [redacted] (who is the provider) has had numerous communications with Pride Thus, Pride should immediately make good on covering the defective parts pursuant to the warrantyIt is clear that Pride has not been candid with the RevDex.com In addition, Pride clearly stated in its response to my complaint that the “[t]he parts should be covered under the warranty” and yet they have refused to take responsibility for their obligations We demand that Pride comply with terms of the warrantyI hereby respectively submit the above [redacted] * [redacted]
Thank you for your complaint Pride is investigating this matter and has requested that the motors replaced off your current chair [redacted] be returned for evaluation Those motors are on their way back to Pride As soon as they are evaluated I will be in touch in regards to your complaint
Thank you for taking the time to let us know why you aren't happy with your lift chair I am truly sorry to hear of the issues you've been experiencing Can you provide the serial number for your lift chair so that I may look into your complaint further? Thank you in advance
This company sold my workers comp insurance a quantum wheelchair that has fallen apart a lot in a years timeSprings broke, arms broke off, battery now won't stay charged longer than mins after a full chargeThey are most very quick at fixing the issue or working to resolve a future solution to not allow there chair to deplete so easilyThe chair cost insurances over 10,000$s an it's built like a 100$ shoddy piece of equipment with no engeenerreing involved to make adjustmentsI suffer waiting in parts to be offers for an overly priced chair that can last daily life styleI just want everyone to know that they're must be other companies that care about our safety and help to improve an over priced product and not illegally mark up An item to make profit on the handicap and insurances!
This is in reference to complaint ID [redacted] I accept Pride's offer to have the chair inspected to determine how to proceedIn response to their request, the chair serial number is [redacted] I can be reached at ###-###-#### to schedule a visit Thank you, [redacted]
I do see the receipt attached Do you have the serial number for the product? I see the model is an ***.Once I have that I can issue a refund for the chair $and make arrangements for it to be picked up and your refund given.Please confirm the name & address, phone number where the chair and refund can take place.Thanks
Dear Sir: 1. Pride’s response stated that during a call with my wife, [redacted] , on April 25, 2014, my wife “did not have the serial number of my power chair.” Pride did not speak to your wife on April 25, 2014 @ 4:11pm. Pride spoke to you when you called our call center and no serial number was provided at that time. Without a serial number Pride is unable to look up any information regarding the unit. Pride received the serial number last week when we called [redacted] and spoke to Jim. 2. Pride’s response claims that Pride “does not have anyone that would go out and look at products that are [redacted] units.” Pride was unaware at the time of your complaint that a Pride rep. was involved because you didn't provide a serial number. We are now aware that the Rep. and [redacted] @ Home Health assessed the unit before the parts were odrered and your warranty was denied. 3. Pride claims that it had left messages for [redacted] and did not hear back from him. In fact, **. [redacted] has had numerous communications with representatives of Pride. When you initially called in on April 25, 2014 @ 4:11pm. Pride's Call Center called [redacted] and didn't hear back. The Pride Rep. at that time was engaged by Cameron. 4. Pride claims that it has no notes in its system about denying a warranty. Query: How do we know whether this is a true and accurate statement? Pride did send a quote acknowledgement to [redacted] on April 23, 2014 (see attachment - note that the price on Pride’s invoice does not include applicable sales tax). If Pride claims that it has no notes regarding denying a warranty, why has Pride consistently refused to pay for the parts that are listed in its quote acknowledgement. Furthermore, my partner, [redacted] ***, sent a letter via fax and US mail on May 2, 2014 demanding that Pride comply with the terms of its warranty. Pride has not responded to this letter. Pride had no notes because this complaint was being handled by an outside Pride Rep. and the provider and Pride didn't have a serial number in the system. The only noted denying your warranty on the date you called in are from what you said not any other party. I do not have or know of any letter from your partner, [redacted] regarding this matter. 5. Pride admits in its response that “[t]he parts should be covered under the warranty” and “the provider doing the repair should be notified.” [redacted] of [redacted] (who is the provider) has had numerous communications with Pride. Thus, Pride should immediately make good on covering the defective parts pursuant to the warranty. Clearly there was a misunderstanding with your complaint. Becuase we had no serial number to start with and only learned of the serial number last week from the provider, Pride wasn't able to make a clear judgment regarding the warranty. The parts are not covered under warranty as indicated by [redacted] and Pride's Rep. because the unit is not defective. The unit has been used for almost a year without incident. By the appearance of the photo's and other information regarding public transport Pride does not feel this is a warranty issue but rather an issue which occurred from using public transport and tie down system of which Pride warns against in the Owners Manual you received with the product. Pride cannpt be held responsible for acts of others during transport & tie downs on public transport. The reason why we don't recommend this is exactly this reason. Pride doesn't know who's tieing the unit down or how and what effect on the unit or damage may result in this sort of transportation. Pride is denying you claim for the cost of the parts for this reason. Pride adheres to all rules and regulation, but regarding this warranty on your unit it simply is not a product defect and was not shipped in that condition.
I'm sorry to hear about your frustrations Pride spoke to the customers sister yesterday regarding the lift chair Unfortunately, Pride will not be repairing or replacing this product due to the warranty being voided for reasons listed under warranty exclusions Please see the attached page from the Owners Manual
Good Morning: This is our first notice of this complaint I will immediately notify the department for service and have them contact you to take a look at the lift chair Thank you for your business
Dear Sir:Thank you for your complaint and information.Batteries are a wear item much like a car battery and have a (6) month warranty through the battery manufacturer The serial number you provided makes this chair almost years old This would mean that the battery warranty has expired Battery life depends on many things including how often you use the chair, charging habits, etcas outlined in your Owners Manual[redacted] set up a job for you on 4/23/for an evalauation of the unit due to the batteries not holding a charge I don't believe you were charged for this service.Pride is the manufacturer of the power chair and doesn't sell chairs, parts or service units You e-mailed Pride on May 7, claiming you needed to get the unit up and running and Spinife the provider won't help you At that time, we gave you two National Repair Companies to call for service: Wheelchair & Scooter Repair @ ###-###-#### or [redacted] @ ###-###-####.I hope this direction is helpful
If you can provide the serial number from the scooter, I can verify that
we do not have the part any longerThe serial number will be located on a white sticker with a bar code and start with an “S” for scooter
We carry parts for 5-years depending on the warranty of the productMedical devices have a life expectancy of years or monthsThis product is a medical device and it appears from your information it was prescribed for your late father You can certainly see if your mother can acquire a prescription for a device based upon her medical needs through her physician who would be happy to help you in that regardingThank you
[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: You are behind times like always got the new chair todayYou need to pay attention in the future
Regards,
*** * *** ***
We responded to an e-mail on January 9th concerning the info you requested about a product we purchasedWe have not heard anything back
Thank you for your complaint Pride would like to offer a refund for the purchase price of the lift chair lease provide the model, serial number and copy of your receipt Pride will then have the lift chair picked up and the refund given at that time.Thank you
February 20, 2017Dear [redacted] ,Pride is in receipt of your correspondence dated February 11, 2017.Thank you for taking the time to contact [redacted] to explain the issues you have encountered recentlyWe regret any inconvenience you may have experienced and we assure you that We are anxious to retain you as a satisfied customer.Our Team has reviewed the information you sent us and conducted a full investigation in order to respond accurately.There was one service call on this lift chairThat being said, a full refund has been given to the customer by the provider who sold the customer the lift chairThe complaint has been resolved.Thank you for giving us the opportunity to assist you.Sincerely,Lisa T
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] It seems apparent that this matter boils down to warranty coverage The warranty specifically has lifetime coverage for “structural frame components,” including the fixed-position seat post In addition, there is two-year coverage for mainframe assemblies, including the metal seat framing While the warranty does exclude “improper operation, maintenance, or storage,” I have used my power chair at all times in accordance with accepted usage I have always used the power chair in accordance with the owner manuals produced by Pride, including the one titled “Transit Securement System.” I have never used public transportation with my power chairAt this time, I am amending my complaint with the Better Business Bureau to include, without limitation, a new replacement power chair (i.e., not a reconditioned unit), in addition to costs already incurred We have already expended $2,for replacement parts However, after replacing the parts, it was further discovered that there are other significant problems with the structure of the power chair and that the power chair is structurally unsound Regards, [redacted]
hi [redacted] :I'm sorry to hear about the problems you are having with your scooter I will need to look into this complaint for you Can you provide me with the serial number and a copy of your receipt please.Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I've had an [redacted] system in my vehicle for the previous years! I've never had an issue until I received the chair on 2/ This is a misguided attempt to divert attention from there own manufacturing issue This same pride rep also stated to me that a pair of motors should outlast the life of a chair and that I wasn't doing anything abto cause any issues Pride/quantum have refused to return phone calls and have stated to providers that they are not allowed to order parts to fix current issues Once again leaving me at a stand still and causing me to struggle even more with daily independence Regards, [redacted] ***
I HAVE ALREADY SENT YOU PAPERWORK I HAD ON SCOOTER AND DOES NOT SHOW SERIAL NUMBERIT IS JUST THE ESMY INSURANCE COMPANY PAID FOR IT AND ALTHOUGH SEAT AND ARMRESTS WERE REPLACED, I GUESS I WILL DEAL WITH THE SCRATCHES THEN BY USING TOUCH UP PAINT BECAUSE THESE ISSUES SHOULD NOT BE AFTER ONLY TWO MONTHS OF HAVING ITPRIDEMOBILITY KNOWS THE SERIAL NUMBER BECAUSE THEY HAVE THE ORDER IN THEIR SYSTEM AND IS PROVEN BY THEM REPLACING THE ARMRESTS AND CHAIR AT LEAST FOR THE ONE SIDENO FURTHER INFORMATION IS NEEDED FROM ME
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] To directly respond to the points stated in Pride’s response to my complaint submitted on 5/23/(ID No [redacted] ): Pride’s response stated that during a call with my wife, [redacted] , on April 25, 2014, my wife “did not have the serial number of my power chair.” In fact, [redacted] of [redacted] ***, the provider to which we brought the defective power chair, provided the serial number to Pride on or about April 12, during a communication with [redacted] , who is Pride’s territorial sales person Thus, Pride cannot claim that it was not provided with the power chair serial number Pride’s response claims that Pride “does not have anyone that would go out and look at products that are [redacted] units.” During a communication between [redacted] and [redacted] , ** [redacted] notified ** [redacted] that he would send someone to examine the chair Shortly thereafter, [redacted] sent his assistant, [redacted] to examine the power chair After evaluating the power chair, ** [redacted] claimed that the chair was smashed on its left side ** [redacted] also claimed that this damage resulted from the power chair hitting a hard surface while tilting According to [redacted] , no part of the power chair that would have direct contact with any surface was damaged (assuming that the power chair had actually hit a surface) By contrast, the damaged parts would not have had any direct contact with a surface Furthermore, my power chair has never hit a surface while tilting, as my aides are very careful to tilt in open spaces Pride claims that it had left messages for [redacted] and did not hear back from him In fact, ** [redacted] has had numerous communications with representatives of Pride Pride claims that it has no notes in its system about denying a warranty Query: How do we know whether this is a true and accurate statement? Pride did send a quote acknowledgement to [redacted] on April 23, (see attachment - note that the price on Pride’s invoice does not include applicable sales tax) If Pride claims that it has no notes regarding denying a warranty, why has Pride consistently refused to pay for the parts that are listed in its quote acknowledgement Furthermore, my partner, [redacted] ***, sent a letter via fax and US mail on May 2, demanding that Pride comply with the terms of its warranty Pride has not responded to this letter Pride admits in its response that “[t]he parts should be covered under the warranty” and “the provider doing the repair should be notified.” [redacted] of [redacted] (who is the provider) has had numerous communications with Pride Thus, Pride should immediately make good on covering the defective parts pursuant to the warrantyIt is clear that Pride has not been candid with the RevDex.com In addition, Pride clearly stated in its response to my complaint that the “[t]he parts should be covered under the warranty” and yet they have refused to take responsibility for their obligations We demand that Pride comply with terms of the warrantyI hereby respectively submit the above [redacted] * [redacted]
Thank you for your complaint Pride is investigating this matter and has requested that the motors replaced off your current chair [redacted] be returned for evaluation Those motors are on their way back to Pride As soon as they are evaluated I will be in touch in regards to your complaint
Thank you for taking the time to let us know why you aren't happy with your lift chair I am truly sorry to hear of the issues you've been experiencing Can you provide the serial number for your lift chair so that I may look into your complaint further? Thank you in advance
This company sold my workers comp insurance a quantum wheelchair that has fallen apart a lot in a years timeSprings broke, arms broke off, battery now won't stay charged longer than mins after a full chargeThey are most very quick at fixing the issue or working to resolve a future solution to not allow there chair to deplete so easilyThe chair cost insurances over 10,000$s an it's built like a 100$ shoddy piece of equipment with no engeenerreing involved to make adjustmentsI suffer waiting in parts to be offers for an overly priced chair that can last daily life styleI just want everyone to know that they're must be other companies that care about our safety and help to improve an over priced product and not illegally mark up An item to make profit on the handicap and insurances!
This is in reference to complaint ID [redacted] I accept Pride's offer to have the chair inspected to determine how to proceedIn response to their request, the chair serial number is [redacted] I can be reached at ###-###-#### to schedule a visit Thank you, [redacted]
I do see the receipt attached Do you have the serial number for the product? I see the model is an ***.Once I have that I can issue a refund for the chair $and make arrangements for it to be picked up and your refund given.Please confirm the name & address, phone number where the chair and refund can take place.Thanks
Dear Sir: 1. Pride’s response stated that during a call with my wife, [redacted] , on April 25, 2014, my wife “did not have the serial number of my power chair.” Pride did not speak to your wife on April 25, 2014 @ 4:11pm. Pride spoke to you when you called our call center and no serial number was provided at that time. Without a serial number Pride is unable to look up any information regarding the unit. Pride received the serial number last week when we called [redacted] and spoke to Jim. 2. Pride’s response claims that Pride “does not have anyone that would go out and look at products that are [redacted] units.” Pride was unaware at the time of your complaint that a Pride rep. was involved because you didn't provide a serial number. We are now aware that the Rep. and [redacted] @ Home Health assessed the unit before the parts were odrered and your warranty was denied. 3. Pride claims that it had left messages for [redacted] and did not hear back from him. In fact, **. [redacted] has had numerous communications with representatives of Pride. When you initially called in on April 25, 2014 @ 4:11pm. Pride's Call Center called [redacted] and didn't hear back. The Pride Rep. at that time was engaged by Cameron. 4. Pride claims that it has no notes in its system about denying a warranty. Query: How do we know whether this is a true and accurate statement? Pride did send a quote acknowledgement to [redacted] on April 23, 2014 (see attachment - note that the price on Pride’s invoice does not include applicable sales tax). If Pride claims that it has no notes regarding denying a warranty, why has Pride consistently refused to pay for the parts that are listed in its quote acknowledgement. Furthermore, my partner, [redacted] ***, sent a letter via fax and US mail on May 2, 2014 demanding that Pride comply with the terms of its warranty. Pride has not responded to this letter. Pride had no notes because this complaint was being handled by an outside Pride Rep. and the provider and Pride didn't have a serial number in the system. The only noted denying your warranty on the date you called in are from what you said not any other party. I do not have or know of any letter from your partner, [redacted] regarding this matter. 5. Pride admits in its response that “[t]he parts should be covered under the warranty” and “the provider doing the repair should be notified.” [redacted] of [redacted] (who is the provider) has had numerous communications with Pride. Thus, Pride should immediately make good on covering the defective parts pursuant to the warranty. Clearly there was a misunderstanding with your complaint. Becuase we had no serial number to start with and only learned of the serial number last week from the provider, Pride wasn't able to make a clear judgment regarding the warranty. The parts are not covered under warranty as indicated by [redacted] and Pride's Rep. because the unit is not defective. The unit has been used for almost a year without incident. By the appearance of the photo's and other information regarding public transport Pride does not feel this is a warranty issue but rather an issue which occurred from using public transport and tie down system of which Pride warns against in the Owners Manual you received with the product. Pride cannpt be held responsible for acts of others during transport & tie downs on public transport. The reason why we don't recommend this is exactly this reason. Pride doesn't know who's tieing the unit down or how and what effect on the unit or damage may result in this sort of transportation. Pride is denying you claim for the cost of the parts for this reason. Pride adheres to all rules and regulation, but regarding this warranty on your unit it simply is not a product defect and was not shipped in that condition.
I'm sorry to hear about your frustrations Pride spoke to the customers sister yesterday regarding the lift chair Unfortunately, Pride will not be repairing or replacing this product due to the warranty being voided for reasons listed under warranty exclusions Please see the attached page from the Owners Manual
Good Morning: This is our first notice of this complaint I will immediately notify the department for service and have them contact you to take a look at the lift chair Thank you for your business
Dear Sir:Thank you for your complaint and information.Batteries are a wear item much like a car battery and have a (6) month warranty through the battery manufacturer The serial number you provided makes this chair almost years old This would mean that the battery warranty has expired Battery life depends on many things including how often you use the chair, charging habits, etcas outlined in your Owners Manual[redacted] set up a job for you on 4/23/for an evalauation of the unit due to the batteries not holding a charge I don't believe you were charged for this service.Pride is the manufacturer of the power chair and doesn't sell chairs, parts or service units You e-mailed Pride on May 7, claiming you needed to get the unit up and running and Spinife the provider won't help you At that time, we gave you two National Repair Companies to call for service: Wheelchair & Scooter Repair @ ###-###-#### or [redacted] @ ###-###-####.I hope this direction is helpful
If you can provide the serial number from the scooter, I can verify that
we do not have the part any longerThe serial number will be located on a white sticker with a bar code and start with an “S” for scooter
We carry parts for 5-years depending on the warranty of the productMedical devices have a life expectancy of years or monthsThis product is a medical device and it appears from your information it was prescribed for your late father You can certainly see if your mother can acquire a prescription for a device based upon her medical needs through her physician who would be happy to help you in that regardingThank you
[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: You are behind times like always got the new chair todayYou need to pay attention in the future
Regards,
*** * *** ***