Sir I'm sorry but our suppliers do not sell direct to the public and neither does Pride. That is the truth I'm sorry you will have to purchase from your supplier. Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
I did not breach warranty chair was less than 2 months old a mn could figure this out:1. I have a catheter (a bag with a line that goes into the bladder and the bag collects the urine)2. A pad and diaper in case of leaks3. [redacted] would not allow for me to sit in a unsanitary chair4. The motor works if it was as bad as you say it would be shorted out along with electrical short circuitsif your banking that I won't do anything for a 1200.00 item you are wrong. To take advantage of the disabled like this is discustingvand you should be made to stop. Again on the grounds you made up a breach of warranty not to back your product I want yes chair repaired or replaced or my money back so I can go to a more reputable company
Regards,
[redacted]
Thank you for taking the time to let us know why you aren't happy with your lift chair. I am truly sorry to hear of the issues you've been experiencing. Can you provide the serial number for your lift chair so that I may look into your complaint further? Thank you in advance.
Thank you for your complaint. Labor and/or service is not covered under our warranty as outlined in the owners Manual. I apologize for any inconvenience.
Good Morning:
Pride's regulatory department received the subject component motors back for evaluation on 12/14/2015. The customer is locking his power chair into his easy drive in his vehicle putting a forward strain on the motors appearing the motors are engaged and under strain after the motors are locked in. Both the provider and Pride Rep. have witnessed this misuse. Customer was warned about it. Thus is a replacement unit because the customer had 3-4 motor replacements on that unit. Pride has no motor issues pertaining to this model. Pride will evaluate the returned motors and if the cause is due to what was mentioned the customer will need to purchase the motors as the warranty does not cover misuse.
Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:[redacted] Crystal Lake Illinois has
contacted your parts department and was told the parts were not made anymore,
then we found the same part on a new scooter and your parts department told us
it is the same part but has a different program installed in it. This is very
sad way to do business, I am quite sure if Pride Mobility disclosed up front
this expensive scooter would only last for five years my father would have
never purchased it. This is a perfectly good scooter in very good condition
with less than 100 miles of use and only needs a simple part to be as good as
new. I also think it is unfair to ask the tax payers to pay for a new scooter
when this one can be easily fixed with a program in a part you are still
making and we found on a new scooter. This is why Medicare is making cutbacks and
going brook. The serial # on this scooter is [redacted]. I am very disappointed
in Pride Mobility, This scooter should last ten or fifteen years easy with good
care and maintenance. Thank you for
your anticipated cooperation in
resolving this matter without more taxpayer help.
Regards,
[redacted]
This is in reference to complaint ID [redacted]. I accept Pride's offer to have the chair inspected to determine how to proceed. In response to their request, the chair serial number is [redacted]. I can be reached at ###-###-#### to schedule a visit.
Thank you,
[redacted]
Thank you for your complaint. Pride is investigating this matter and has requested that the motors replaced off your current chair [redacted] be returned for evaluation. Those motors are on their way back to Pride. As soon as they are evaluated I will be in...
The technician is replacing the batteries today prior to the customer vacation. Although Pride does not sell or service products we were able to make sure the batteries and job was completed by an outside party no related to Pride.
Thank you
Good Morning: I have contacted the department who is responsible for setting jobs up for potential service calls. They informed me they will act immediately to remedy your complaint and dissatisfaction with service. Any questions please let us know. Thank you for your business.
February 20, 2017Dear [redacted],Pride is in receipt of your correspondence dated February 11, 2017.Thank you for taking the time to contact [redacted] to explain the issues you have encountered recently. We regret any inconvenience you may have experienced and we assure you that We are...
anxious to retain you as a satisfied customer.Our Team has reviewed the information you sent us and conducted a full investigation in order to respond accurately.There was one service call on this lift chair. That being said, a full refund has been given to the customer by the provider who sold the customer the lift chair. The complaint has been resolved.Thank you for giving us the opportunity to assist you.Sincerely,Lisa T
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
To directly respond to the points stated in Pride’s response
to my complaint submitted on 5/23/2014 (ID No. [redacted]):
1. Pride’s
response stated that during a call with my wife, [redacted], on April 25, 2014, my wife “did not have the
serial number of my power chair.”
In
fact, [redacted] of [redacted], the provider to which we brought
the defective power chair, provided the serial number to Pride on or about
April 12, 2014 during a communication with [redacted], who is Pride’s
territorial sales person. Thus, Pride
cannot claim that it was not provided with the power chair serial number.
2. Pride’s
response claims that Pride “does not have anyone that would go out and look at
products that are [redacted] units.”
During a
communication between [redacted] and [redacted], **. [redacted] notified **. [redacted] that he would send
someone to examine the chair. Shortly
thereafter, [redacted] sent his assistant, [redacted] to examine the power
chair. After evaluating the power chair,
**. [redacted] claimed that the chair was smashed on its left side. **. [redacted] also claimed that this damage
resulted from the power chair hitting a hard surface while tilting.
According
to [redacted], no part of the power chair that would have direct contact
with any surface was damaged (assuming that the power chair had actually hit a
surface). By contrast, the damaged
parts would not have had any direct contact with a surface. Furthermore, my power chair has never hit a
surface while tilting, as my aides are very careful to tilt in open spaces.
3. Pride
claims that it had left messages for [redacted] and did not hear back from
him. In fact, **. [redacted] has had
numerous communications with representatives of Pride.
4. Pride
claims that it has no notes in its system about denying a warranty. Query:
How do we know whether this is a true and accurate statement? Pride did send a quote acknowledgement to
[redacted] on April 23, 2014 (see attachment - note that the price on
Pride’s invoice does not include applicable sales tax). If Pride claims that it has no notes
regarding denying a warranty, why has Pride consistently refused to pay for the
parts that are listed in its quote acknowledgement. Furthermore, my partner, [redacted], sent a
letter via fax and US mail on May 2, 2014 demanding that Pride comply with the
terms of its warranty. Pride has not
responded to this letter.
5. Pride
admits in its response that “[t]he parts should be covered under the warranty”
and “the provider doing the repair should be notified.” [redacted] of [redacted] (who
is the provider) has had numerous communications with Pride. Thus, Pride should immediately make good on
covering the defective parts pursuant to the warranty.
It is clear that Pride has not been candid with the RevDex.com. In addition, Pride
clearly stated in its response to my complaint that the “[t]he parts should be
covered under the warranty” and yet they have refused to take responsibility for
their obligations. We demand that Pride
comply with terms of the warranty.
I hereby respectively submit the above.
[redacted]. [redacted]
Good Morning: This is our first notice of this complaint. I will immediately notify the department for service and have them contact you to take a look at the lift chair. Thank you for your business.
I HAVE ALREADY SENT YOU PAPERWORK I HAD ON SCOOTER AND DOES NOT SHOW SERIAL NUMBER. IT IS JUST THE ES2. MY INSURANCE COMPANY PAID...
599.00 FOR IT AND ALTHOUGH SEAT AND ARMRESTS WERE REPLACED, I GUESS I WILL DEAL WITH THE SCRATCHES THEN BY USING TOUCH UP PAINT BECAUSE THESE ISSUES SHOULD NOT BE AFTER ONLY TWO MONTHS OF HAVING IT. PRIDEMOBILITY KNOWS THE SERIAL NUMBER BECAUSE THEY HAVE THE ORDER IN THEIR SYSTEM AND IS PROVEN BY THEM REPLACING THE ARMRESTS AND CHAIR AT LEAST FOR THE ONE SIDE. NO FURTHER INFORMATION IS NEEDED FROM ME.
Sir there is nothing I can say that will make you understand that the scooter has exceeded its useful life, is out of warranty and no parts are available for it. As I previously stated you will need to find a new scooter for your father. Thank you.
I HAVE ALREADY SENT YOU PAPERWORK I HAD ON SCOOTER AND DOES NOT SHOW SERIAL NUMBER. IT IS JUST THE ES2. MY INSURANCE COMPANY PAID 599.00 FOR IT AND...
ALTHOUGH SEAT AND ARMRESTS WERE REPLACED, I GUESS I WILL DEAL WITH THE SCRATCHES THEN BY USING TOUCH UP PAINT BECAUSE THESE ISSUES SHOULD NOT BE AFTER ONLY TWO MONTHS OF HAVING IT. PRIDEMOBILITY KNOWS THE SERIAL NUMBER BECAUSE THEY HAVE THE ORDER IN THEIR SYSTEM AND IS PROVEN BY THEM REPLACING THE ARMRESTS AND CHAIR AT LEAST FOR THE ONE SIDE. NO FURTHER INFORMATION IS NEEDED FROM ME.
Dear Sir:Thank you for your complaint and information.Batteries are a wear item much like a car battery and have a (6) month warranty through the battery manufacturer. The serial number you provided makes this chair almost 2 years old. This would mean that the battery warranty has...
expired. Battery life depends on many things including how often you use the chair, charging habits, etc. as outlined in your Owners Manual.[redacted] set up a job for you on 4/23/15 for an evalauation of the unit due to the batteries not holding a charge. I don't believe you were charged for this service.Pride is the manufacturer of the power chair and doesn't sell chairs, parts or service units. You e-mailed Pride on May 7, 2015 claiming you needed to get the unit up and running and Spinife the provider won't help you. At that time, we gave you two National Repair Companies to call for service: Wheelchair & Scooter Repair @ ###-###-#### or [redacted] @ ###-###-####.I hope this direction is helpful.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
It seems apparent that this matter boils down to warranty
coverage. The warranty specifically has
lifetime coverage for “structural frame components,” including the
fixed-position seat post. In addition,
there is two-year coverage for mainframe assemblies, including the metal seat
framing. While the warranty does exclude
“improper operation, maintenance, or storage,” I have used my power chair at
all times in accordance with normal accepted usage. I have always used the power chair in
accordance with the owner manuals produced by Pride, including the one titled
“Transit Securement System.” I have
never used public transportation with my power chair.
At this time, I am amending my complaint with the RevDex.com to include, without limitation, a new replacement power chair (i.e.,
not a reconditioned unit), in addition to costs already incurred. We have already expended $2,066.64 for
replacement parts. However, after
replacing the parts, it was further discovered that there are other significant
problems with the structure of the power chair and that the power chair is
structurally unsound.
This company sold my workers comp insurance a quantum wheelchair that has fallen apart a lot in a years time. Springs broke, arms broke off, battery now won't stay charged longer than 30 mins after a full charge. They are most very quick at fixing the issue or working to resolve a future solution to not allow there chair to deplete so easily. The chair cost insurances over 10,000$s an it's built like a 100$ shoddy piece of equipment with no engeenerreing involved to make adjustments. I suffer waiting in parts to be offers for an overly priced chair that can last daily life style. I just want everyone to know that they're must be other companies that care about our safety and help to improve an over priced product and not illegally mark up
An item to make profit on the handicap and insurances!
Sir I'm sorry but our suppliers do not sell direct to the public and neither does Pride. That is the truth I'm sorry you will have to purchase from your supplier. Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
n could figure this out:1. I have a catheter (a bag with a line that goes into the bladder and the bag collects the urine)2. A pad and diaper in case of leaks3. [redacted] would not allow for me to sit in a unsanitary chair4. The motor works if it was as bad as you say it would be shorted out along with electrical short circuitsif your banking that I won't do anything for a 1200.00 item you are wrong. To take advantage of the disabled like this is discustingvand you should be made to stop. Again on the grounds you made up a breach of warranty not to back your product I want yes chair repaired or replaced or my money back so I can go to a more reputable company
Complaint: [redacted]
I am rejecting this response because:
I did not breach warranty chair was less than 2 months old a m
Regards,
[redacted]
Thank you for taking the time to let us know why you aren't happy with your lift chair. I am truly sorry to hear of the issues you've been experiencing. Can you provide the serial number for your lift chair so that I may look into your complaint further? Thank you in advance.
Thank you for your complaint. Labor and/or service is not covered under our warranty as outlined in the owners Manual. I apologize for any inconvenience.
Good Morning:
Pride's regulatory department received the subject component motors back for evaluation on 12/14/2015. The customer is locking his power chair into his easy drive in his vehicle putting a forward strain on the motors appearing the motors are engaged and under strain after the motors are locked in. Both the provider and Pride Rep. have witnessed this misuse. Customer was warned about it. Thus is a replacement unit because the customer had 3-4 motor replacements on that unit. Pride has no motor issues pertaining to this model. Pride will evaluate the returned motors and if the cause is due to what was mentioned the customer will need to purchase the motors as the warranty does not cover misuse.
Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:[redacted] Crystal Lake Illinois has
contacted your parts department and was told the parts were not made anymore,
then we found the same part on a new scooter and your parts department told us
it is the same part but has a different program installed in it. This is very
sad way to do business, I am quite sure if Pride Mobility disclosed up front
this expensive scooter would only last for five years my father would have
never purchased it. This is a perfectly good scooter in very good condition
with less than 100 miles of use and only needs a simple part to be as good as
new. I also think it is unfair to ask the tax payers to pay for a new scooter
when this one can be easily fixed with a program in a part you are still
making and we found on a new scooter. This is why Medicare is making cutbacks and
going brook. The serial # on this scooter is [redacted]. I am very disappointed
in Pride Mobility, This scooter should last ten or fifteen years easy with good
care and maintenance. Thank you for
your anticipated cooperation in
resolving this matter without more taxpayer help.
Regards,
[redacted]
This is in reference to complaint ID [redacted]. I accept Pride's offer to have the chair inspected to determine how to proceed. In response to their request, the chair serial number is [redacted]. I can be reached at ###-###-#### to schedule a visit.
Thank you,
[redacted]
Thank you for your complaint. Pride is investigating this matter and has requested that the motors replaced off your current chair [redacted] be returned for evaluation. Those motors are on their way back to Pride. As soon as they are evaluated I will be in...
touch in regards to your complaint.
The technician is replacing the batteries today prior to the customer vacation. Although Pride does not sell or service products we were able to make sure the batteries and job was completed by an outside party no related to Pride.
Thank you
Good Morning: I have contacted the department who is responsible for setting jobs up for potential service calls. They informed me they will act immediately to remedy your complaint and dissatisfaction with service. Any questions please let us know. Thank you for your business.
February 20, 2017Dear [redacted],Pride is in receipt of your correspondence dated February 11, 2017.Thank you for taking the time to contact [redacted] to explain the issues you have encountered recently. We regret any inconvenience you may have experienced and we assure you that We are...
anxious to retain you as a satisfied customer.Our Team has reviewed the information you sent us and conducted a full investigation in order to respond accurately.There was one service call on this lift chair. That being said, a full refund has been given to the customer by the provider who sold the customer the lift chair. The complaint has been resolved.Thank you for giving us the opportunity to assist you.Sincerely,Lisa T
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
To directly respond to the points stated in Pride’s response
to my complaint submitted on 5/23/2014 (ID No. [redacted]):
1. Pride’s
response stated that during a call with my wife, [redacted], on April 25, 2014, my wife “did not have the
serial number of my power chair.”
In
fact, [redacted] of [redacted], the provider to which we brought
the defective power chair, provided the serial number to Pride on or about
April 12, 2014 during a communication with [redacted], who is Pride’s
territorial sales person. Thus, Pride
cannot claim that it was not provided with the power chair serial number.
2. Pride’s
response claims that Pride “does not have anyone that would go out and look at
products that are [redacted] units.”
During a
communication between [redacted] and [redacted], **. [redacted] notified **. [redacted] that he would send
someone to examine the chair. Shortly
thereafter, [redacted] sent his assistant, [redacted] to examine the power
chair. After evaluating the power chair,
**. [redacted] claimed that the chair was smashed on its left side. **. [redacted] also claimed that this damage
resulted from the power chair hitting a hard surface while tilting.
According
to [redacted], no part of the power chair that would have direct contact
with any surface was damaged (assuming that the power chair had actually hit a
surface). By contrast, the damaged
parts would not have had any direct contact with a surface. Furthermore, my power chair has never hit a
surface while tilting, as my aides are very careful to tilt in open spaces.
3. Pride
claims that it had left messages for [redacted] and did not hear back from
him. In fact, **. [redacted] has had
numerous communications with representatives of Pride.
4. Pride
claims that it has no notes in its system about denying a warranty. Query:
How do we know whether this is a true and accurate statement? Pride did send a quote acknowledgement to
[redacted] on April 23, 2014 (see attachment - note that the price on
Pride’s invoice does not include applicable sales tax). If Pride claims that it has no notes
regarding denying a warranty, why has Pride consistently refused to pay for the
parts that are listed in its quote acknowledgement. Furthermore, my partner, [redacted], sent a
letter via fax and US mail on May 2, 2014 demanding that Pride comply with the
terms of its warranty. Pride has not
responded to this letter.
5. Pride
admits in its response that “[t]he parts should be covered under the warranty”
and “the provider doing the repair should be notified.” [redacted] of [redacted] (who
is the provider) has had numerous communications with Pride. Thus, Pride should immediately make good on
covering the defective parts pursuant to the warranty.
It is clear that Pride has not been candid with the RevDex.com. In addition, Pride
clearly stated in its response to my complaint that the “[t]he parts should be
covered under the warranty” and yet they have refused to take responsibility for
their obligations. We demand that Pride
comply with terms of the warranty.
I hereby respectively submit the above.
[redacted]. [redacted]
Good Morning: This is our first notice of this complaint. I will immediately notify the department for service and have them contact you to take a look at the lift chair. Thank you for your business.
We responded to an e-mail on January 9th concerning the info you requested about a product we purchased. We have not heard anything back
I HAVE ALREADY SENT YOU PAPERWORK I HAD ON SCOOTER AND DOES NOT SHOW SERIAL NUMBER. IT IS JUST THE ES2. MY INSURANCE COMPANY PAID...
599.00 FOR IT AND ALTHOUGH SEAT AND ARMRESTS WERE REPLACED, I GUESS I WILL DEAL WITH THE SCRATCHES THEN BY USING TOUCH UP PAINT BECAUSE THESE ISSUES SHOULD NOT BE AFTER ONLY TWO MONTHS OF HAVING IT. PRIDEMOBILITY KNOWS THE SERIAL NUMBER BECAUSE THEY HAVE THE ORDER IN THEIR SYSTEM AND IS PROVEN BY THEM REPLACING THE ARMRESTS AND CHAIR AT LEAST FOR THE ONE SIDE. NO FURTHER INFORMATION IS NEEDED FROM ME.
Sir there is nothing I can say that will make you understand that the scooter has exceeded its useful life, is out of warranty and no parts are available for it. As I previously stated you will need to find a new scooter for your father. Thank you.
I HAVE ALREADY SENT YOU PAPERWORK I HAD ON SCOOTER AND DOES NOT SHOW SERIAL NUMBER. IT IS JUST THE ES2. MY INSURANCE COMPANY PAID 599.00 FOR IT AND...
ALTHOUGH SEAT AND ARMRESTS WERE REPLACED, I GUESS I WILL DEAL WITH THE SCRATCHES THEN BY USING TOUCH UP PAINT BECAUSE THESE ISSUES SHOULD NOT BE AFTER ONLY TWO MONTHS OF HAVING IT. PRIDEMOBILITY KNOWS THE SERIAL NUMBER BECAUSE THEY HAVE THE ORDER IN THEIR SYSTEM AND IS PROVEN BY THEM REPLACING THE ARMRESTS AND CHAIR AT LEAST FOR THE ONE SIDE. NO FURTHER INFORMATION IS NEEDED FROM ME.
Dear Sir:Thank you for your complaint and information.Batteries are a wear item much like a car battery and have a (6) month warranty through the battery manufacturer. The serial number you provided makes this chair almost 2 years old. This would mean that the battery warranty has...
expired. Battery life depends on many things including how often you use the chair, charging habits, etc. as outlined in your Owners Manual.[redacted] set up a job for you on 4/23/15 for an evalauation of the unit due to the batteries not holding a charge. I don't believe you were charged for this service.Pride is the manufacturer of the power chair and doesn't sell chairs, parts or service units. You e-mailed Pride on May 7, 2015 claiming you needed to get the unit up and running and Spinife the provider won't help you. At that time, we gave you two National Repair Companies to call for service: Wheelchair & Scooter Repair @ ###-###-#### or [redacted] @ ###-###-####.I hope this direction is helpful.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
It seems apparent that this matter boils down to warranty
coverage. The warranty specifically has
lifetime coverage for “structural frame components,” including the
fixed-position seat post. In addition,
there is two-year coverage for mainframe assemblies, including the metal seat
framing. While the warranty does exclude
“improper operation, maintenance, or storage,” I have used my power chair at
all times in accordance with normal accepted usage. I have always used the power chair in
accordance with the owner manuals produced by Pride, including the one titled
“Transit Securement System.” I have
never used public transportation with my power chair.
At this time, I am amending my complaint with the RevDex.com to include, without limitation, a new replacement power chair (i.e.,
not a reconditioned unit), in addition to costs already incurred. We have already expended $2,066.64 for
replacement parts. However, after
replacing the parts, it was further discovered that there are other significant
problems with the structure of the power chair and that the power chair is
structurally unsound.
Regards,
[redacted]
This company sold my workers comp insurance a quantum wheelchair that has fallen apart a lot in a years time. Springs broke, arms broke off, battery now won't stay charged longer than 30 mins after a full charge. They are most very quick at fixing the issue or working to resolve a future solution to not allow there chair to deplete so easily. The chair cost insurances over 10,000$s an it's built like a 100$ shoddy piece of equipment with no engeenerreing involved to make adjustments. I suffer waiting in parts to be offers for an overly priced chair that can last daily life style. I just want everyone to know that they're must be other companies that care about our safety and help to improve an over priced product and not illegally mark up
An item to make profit on the handicap and insurances!