Primerica Financial Services

I would like Coughlin Automotive to refund my bill related to the water pump replacement on my Toyota Sienna which totals $for parts and servicesThe pump was suspect after the cooling system had run dry, and my mechanic did not recommend using it.? I have contacted Dominic
C*** via E-mail relating this on Tuesday Nov29, but he has not returned my E-mail, or to the follow up voicemail that I had left for him on Wednesday Nov

I told the sales representative that the rent was 927, but I had help with of it.? Today, when I went to look for the registration that was supposed to be placed in the vehicle on Saturday at the time I had it towed elsewhere, it was not thereI called and was told that they never got it and don't ask for registration when trading in a vehicleNow I have to go to the DMV and pay to get a replacement registration at cost to me, and find a ride to and from there.? I would like to be reimbursed for my money spent on rides to and from the DMV and the other dealershipAs well as the late fees added to my old car loan

I just wanted to let you know that Ed R*** did contact us from Coughlin Automotive and said that he will work with us to make it rightHe asked us to send him the invoice for the parts and he will take care of the cost of the brakes/drums etcSo if we could put this complaint on hold to see if
he is a man of his wordWe don't want to delete this complaint until he does what he said he would do

We here at Coughlin Automotive value any and all customersWe go to extreme measures to provide accurate information regarding all vehicles in our inventory We attach free carfax reports to our used vehicles and will provide service records upon requestThis vehicle was very clearly sold AS IS
and signed off on by the customer After the transaction we did pay another dealer $to fix certain items on the vehicle as well did the warranty companyIt is unfortunate that mechanical issues can arise in vehicles ( especially those that are years old and cost a small fraction of what they are new) We here at Coughlin take measure to ensure our customers are aware of what they are buying and offer different plans in the invent something goes wrong down the roadWhile we refuse to fix every nut and bolt on a AS IS unit months later, we did take the vehicle back and issue the same customer a newer make and model that should be more reliable

To whom it may concern:*** *** loan was pre-approved contingent on the information she submitted to us online.In her original Application she submitted her monthly rent to be in the amount of $750.However, When the bank received all documents and began their verification process, her true
monthly rent amount was in the amount of $890Due to this difference, the bank determined her monthly income and budget was not sufficient to fund the loan.We here at Coughlin Automotive work as quickly and efficiently as possible to close any and all open stipulations with the lendersWhen information provided to us by a customer is not completely accurate the bank verification process which is not completed by us takes additional time.Due to this time constraint, we were unable to quickly satisfy her new loan and payoff existing loan.I check has been cut and mailed to *** *** to refund her deposit and we will call and explain the situation to her current lender and take appropriate action from there.Derek W***

More written documentation re: overcharged for horse trailer.?

On September 28, Mr.? *** did purchase an AS IS Dodge Ram with 80,miles? from our dealership.? Our Service did a safety inspection on the vehicle Aug16, and found no safety issues with the vehicle.We ask the customer to prove us with receipts for the very
expensive issues, but at this time no have been providedDuring the sales process Mr*** heard a noise coming from the clutch areaWe explained to Mr*** that it has a really nice aftermarket clutch installHe didn't like the noise that it made, so on October 5, we replaced the Clutch Plate, Pressure Plate and Throw Out Bearing.Per customers request, spending over $to install the ? new clutch? A few weeks later Mr*** ask if we could put the old clutch back in the vehicle because he like it better than the new one.As I mentioned earlier the vehicle was sold "as Is"We don't feel that anything is owed to Mr*** at this time? ?

We have reimbursed the customer for the service bill involving the brake issue. Customer is to retract statement from Revdex.com and state issue is resolved.. call derek W[redacted] @ [redacted] for questions

In looking at my papers for the trailer I never got a copy of the paper that I had signed and notarized. I was told that the final paperwork would be sent to me.Attached are pictures showing missing propane tank, missing fire extinguisher, divider that is not a stud wall, bubbling paint on both back...

doors, disfigured metal on the side of back doors, crooked couch and badly hung window covering.. A picture of the back of the trailer with the driver and a friend in the picture shortly after the trailer was delivered. It has been a over a week and I have yet to receive the keys to lock the trailer.Thank you,

Hello [redacted], Thank you for returning my phone call today. This email is in reply to ID # [redacted], complaint made by an Earthlite customer ([redacted]), whose only purchase with Earthlite is from July 2010. Customer [redacted] states Earthlite did not tell her who manufactures pads for an armrest so she can purchase said padsFalse statement as Earthlite is the manufacture of said armrest and we offered to sell to her.Customer’s latest email to Earthlite on March 21st, after personally attacking Earthlite employee via email, said “let it go” after Earthlite again made efforts get customer a new/replacement item.Customer is unwilling to answer Earthlite calls to come to a resolutionCustomer has asked us to “let it go”, we have made efforts to comply and ‘let it go’, however we are not clear on the customer’s actual request as we have offered a replacement for her out of warranty product and she continues to tell us no and yet still files a complaint. All in all, [redacted], Earthlite has emailed her several times, tried calling her several times to resolve this matter, however she is being unreasonable and attacking us.    We are glad to learn this will not affect our Revdex.com rating as you mentioned in the voicemail you left me today, please let me know if you need anything further from us at Earthlite. I have email copies of [redacted]’s comments mentioned above if needed. Thank you,[redacted]760-597-3604

On September 28, 2016 Mr. [redacted] did purchase an AS IS 2011 Dodge Ram 2500 with 80,00 miles from our dealership. Our Service did a safety inspection on the vehicle Aug. 16, 2016 and found no safety issues with the vehicle.We ask the customer to prove us with receipts for the very...

expensive issues, but at this time no have been provided. During the sales process Mr. [redacted] heard a noise coming from the clutch area. We explained to Mr. [redacted] that it has a really nice aftermarket clutch install. He didn't like the noise that it made, so on October 5, 2016 we replaced the Clutch Plate, Pressure Plate and Throw Out Bearing.Per customers request, spending over $1300 to install the  new clutch.  A few weeks later Mr. [redacted] ask if we could put the old clutch back in the vehicle because he like it better than the new one.As I mentioned earlier the vehicle was sold "as Is". We don't feel that anything is owed to Mr. [redacted] at this time.

More written documentation re: overcharged for horse trailer.

I just wanted to let you know that Ed R[redacted] did contact us from Coughlin Automotive and said that he will work with us to make it right. He asked us to send him the invoice for the parts and he will take care of the cost of the brakes/drums etc... So if we could put this complaint on hold to see if...

he is a man of his word. We don't want to delete this complaint until he does what he said he would do.

Dear [redacted], Hello, my name is [redacted], Director of Business Development at Earthlite, LLC. I am writing you in response to the letter we received, ID # [redacted] Customer [redacted] first reached out to Earthlite on January 6th, 2018 via email. We then reached out to her the very...

next business day, Monday. Below you will see our actions in bullet point, should you need email copies of our correspondence, please let me know, I am happy to submit to you. I have attached her original order from 2010 on this email for your reference as the information she provided you is incorrect. January 6th, customer [redacted] reached out for replacement parts for her hanging arm restJanuary 8th, Earthlite replied – informed Earthlite does not sell individual parts for particular itemOffered a 20% customer loyalty discount and free shipping on a replacement itemEarthlite learned customer has had item for 8 years, which is 7 years past accessory warranty.Earthlite warranty on https://www.earthlite.com/warranty;AccessoriesOur accessories are warranted for one (1) year from the original date of purchase. This warranty is limited to product repair or replacement, at Earthlite’s sole discretion. Warranty claims must provide proof of original purchase in order to obtain an Earthlite Return Material Authorization (RMA).Customer told us she modified her arm rest – Modifications voids warranty[redacted] is incorrect with pricing. Earthlite did not quote her $100 for hanging armrest, in fact new hanging armrest is only $85 as seen online; https://www.earthlite.com/universal-hanging-armrest.html We offered her 20% off MSRP + free shipping[redacted] states in your report she purchased 2/1/2018 – also incorrectEarthlite has been in contact with customer [redacted] since January 8th offering solution(s)  Again, please let me know if you would like more information supporting the above.  Thank you for your time. [redacted](760) 597-3[redacted]@earthlite.com [redacted]   Earthlite, LLC | Director of Business Development990 Joshua Way Vista, California 92081760-599-1112 | 800.872.0560 | ext.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 The materials used were not the problem, the installation was the problem. My bay window (installed by WT) developed a water leak within a month. complained and a guy showed up and beat on it with a 2x4 and used a wrench to crank on a nut, causing my ceiling to crack. The soffit was installed improperly above my front door causing the screen door to hit it and get stuck in it. Complained and someone came out and lowered my screen door leaving a gap at top allowing bugs to enter. When I complained about the leaky gutters and improperly faced downspouts I was told there was nothing they could do and they were installed properly. What? The water issue took longer to appear. Water was leaking behind my facia brick into the basement wall, didn't realize until I saw the bricks cracking in winter. Fixed it myself with a tube of silicone, but the damage was already done. The man sent out for the estimate told me he was the finance manager. Didn't have a clue. When I spend that much money, I don't think I should have to find all their mistakes. I was a truck driver then, retired now, not a siding and gutter installer. Still picking up nails and pieces of siding out of my landscape, which I was told would not be disturbed. They stepped all over a 6 foot yew. It is finally coming back after 10 years. I was working many hours and didn't have time to be a supervisor. You think you hire a reputable contractor only to be disappointed and disgusted. I will bad mouth them until the day I die, hopefully costing them a lot of business and money.

I am rejecting this response because:My paperwork says 'Coughlin Automotive Group' at the top.Regards, [redacted]

The trailer was picked up on May 30th. It is now June 4 and I have not received my money back.

Mr. [redacted] did bring his vehicle into our shop overheating with a coolant leak. We found the water pump leaking and replaced the pump to get the customer back on the road. We are not sure how long the customer drove vehicle overheating.A week later the customer took the vehicle to a repair facility due to a coolant smell. They found a bleeder valve open and  leaking coolantm profusly. I spoke with the repair facility in St Louis and he agreed with me that it would be impossible to drive from the dealership to St Louis, MO (approximately 400) with this valve open. The vehicle would have lost all of it's coolant in a matter of minutes.I offered the customer $350, which is half of the water pump repair as a goodwill gesture. Not to admit any wrong doing  Dominic C[redacted]

I would like Coughlin Automotive to refund my bill related to the water pump replacement on my 2008 Toyota Sienna which totals $940.84 for parts and services. The pump was suspect after the cooling system had run dry, and my mechanic did not recommend using it.  I have contacted Dominic...

C[redacted] via E-mail relating this on Tuesday Nov. 29, but he has not returned my E-mail, or to the follow up voicemail that I had left for him on Wednesday Nov. 30.

Good afternoon Ms., [redacted]       In response to the overdue complaint from [redacted] It has been resolved.   Work was completed to our customers satisfaction on or about 9/24/2015. ...

  Please follow up with our customer to confirm so it can be removed from your files.   Any correspondence  should be sent to me; [redacted] director of Construction, Country Life Homes.  E mail above.   Thank you