Printerpix

I ordered a groupon deal good for 11.7"x16.5" calendars for $I was able to get around the website with ease and everything uploaded correctlyI was asked if I wanted to upgrade to "premium paper" for $4.99/ calendarSince I had gotten such a great deal, I though, why not! After placing my order, I read some scary reviews and became nervous of what I had just done I asked the "live chat" if they could tell me how long it would take to receive my orderThey said no more than 8-working daysI said, even with being in the USA? to which they responded, that will take working daysI began to panic as this would be after Christmas and I ordered the calendars for Christmas presents I am happy to report that my order did arrive earlier this week (less than the days) and they were shipped from Florida The quality of the calendars is not bad, but defiantly not worth full price! The groupon deal was calendars for $16, add the $4.99/ calendar upgrade and a onetime $shipping and handling cost, I spent a total of $or $per calendarThe calendars are worth the $but not more than thatThe regular price is listed at $per calendar on their website for regular priceBEWARE! They are not worth more than $that I paid, and even that is pushing it as they are printed double sided all in all, I did not have a horrible experience as other didhoweverif you want a high quality calendar for giftsi would stay away from this place

I have had the same experience as all the reviewers here Same exact story I purchased a Groupon for $for a 16xmetal print I was able to successfully use my groupon code on the printerpix.com website and I placed my order on November 30, Their website states, "Printerpix orders are usually produced, dispatched and delivered within a maximum of business days." This was fine with me since I should have gotten my order before Christmas Today is January 8, and I now doubt that I will ever see my order I've called the company times and was on hold for over minutes each time Although the customer service representative were very courteous and respectful, none of them could tell me why more order still had not been produced or when it will be shipped I've also sent emails and I only got a response to In that response I got some kind of crazy excuse that the metal company that they use is on strike Are you kidding me? I've also contacted Groupon via email to explain this situation and demand a refund However, apparently they outsource their CS because Lakshmi Priya responded with a detailed explanation about how to use my Groupon code Obviously that was not my complaint I will have to now call Groupon and try to make someone understand plain English that the groupon code was used but the company, printerpix.com is a SCAM!!!! I doubt that they provide any kind of service at all except thievery

Ordered 10/5/19. Never received my item.
Ordered 10/5/19. Never received my item. Advertised that items would start being produced the following Monday. It wasn't. Told they ship out within 5 days. It didn't. I called and told 8 business days. It didn't ship. Called and they told me 11 business days. It didn't ship. Next agent told me it will absolutely ship on Friday 10/25. It didn't. Now told 18 business days. I emailed them and never received a response. When I call, I'm told..."give us more time". When you call it sounds like all the agents are in one room and you can hear the other agents clearly. They took my money, but didn't ship my item. At this rate, I don't know if/when I'll receive it. I used a Groupon, so I'm kind of stuck...

First of all I bought three deals from Living Social and only redeemed one so far It has been almost one month and the status bar on the order says that the process is up to 25% As all the other complainants stated, this company is a hoax and is probably related to [redacted] which sells similar merchandise Although I still have two more vouchers to exhaust, I may try to get a refund from Living Social It is virtually impossible to contact customer service for PRINTERPIX 3+ weeks later and still no merchandise or acknowledgement email STAY AWAY FROM PRINTERPIX [redacted] They're probably related! SMH

I have had the same experience as the other umpteen "star" reviewsCrappy and difficult to use software, and I, also, have yet to receive my gifts by Christmas (as promised)although after reading the reviews I'm now the opposite of excited about my canvasesI can add, I did actually get a hold of someone on the "live Chat..." once, though I also tried several times along with phone calls and emailsI am fairly certain the live chat isn't even a real personit just offered a bunch of general apologiesThey never so much as acknowledged any of my questions which were very directEven when I asked if I was even talking to a real person, they said, "you are on a live chat, Kristina." The whole convo was like that; completely infuriatingThey wouldn't even answer a close ended (yes or no) questionThis company is the bane of my existenceI hate Groupon for even doing buisness with them

I have purchased quite a few photo books from PrinterPix using Groupon deals I have used many other companies in the past and find the software to be fairly similar to others The quality of the standard paper is good but the covers are a little too shiny in my opinion Another improvement that is needed is that the preview screen does not give you an accurate representation of what your book cover will look like (the books I made were 8xsquare) I had books that looked fine on screen but when they arrived, the photo on the cover was not centered (it was on the preview) and the text was much closer to the edge of the book than it appeared to be in the preview I reported the problem but wasn't offered a solution by customer service But if you know how to work around this problem, the books are a pretty good deal I will probably use this company in the future

Did not receive printed cards and was not refunded - called multiple times - call was dropped

Bought Christmas card cards via *** 12/2019
Problem date 12/01/2019
Credit card purchase

Even though it took a while to get my order processed, it finally was done! George S was very professional , and continued to update me with information about my item. He helped me in any way possible, and continued to make sure that I was satisfied with the service I was receiving.

I was completely satisfied with my service representation!

K.H

photobook with blanket pages
when order a photobook with 40 pages. 1) take 20 days to deliver, not few days. 2) 38 out of 40 pages are blanket, including cover and back pages. 3) poor customer services. no response through email. 4) when call them, they asked me to pay additional $10 for shipping another book ... Victor *** Sep 23 2019, ***@hotmail.com (order number ***, complain ticket #***)

Purchased a groupon for five books. Created and submitted order on Sept 4th. Cannot get an answer from anyone on any status etc.
Purchase of 5 photos books, August 2019 - through Groupon for Printerpix.
Submit for production: Sept. 4 2019.
Paid through my*** bank account for the groupon and shipping paid directly to Printerpix through my*** bank account.

Purchased a groupon to create 5 photo books from Printerpix. The books are for my dads 95th birthday Oct 24th. The book was created with my parents life story and our most recent trip to Italy and Poland for the 75th Anniversary of WWII - it took me over three weeks and about 24 hours to put it all together before I sent it to the company Sept. 4th.

On Sept. 5th the status of the order said in Production, I checked a week later and still in production. I have created many books on other sites and knew at this point that something was wrong.

At this time, I tried to contact their phone number and got no answer. I chatted on the chat site and no one responded. I used messenger and no one responded. I emailed and received a response two days later, that this had been expedited and would ship in 15 days. On their website it says 5 to 8.

A week later, still in production. I called the number got a live person and they said it would be shipping soon. Never mind that they made me pay for shipping the day I placed the order.

I am a customer service team lead and this is not right. Is this company even in business.

I contacted groupon with whom I purchased this voucher from, and all they will do is give me a credit for something else. What about all the time and effort that was put into making these books and the shipping charged, and the fact that no one at Printerpix will be give me an answer or answer the phone at all. I want my books!

I should have went on your site first to see all of the complaints about this company - because it seems to be very repetitive.

I am not sure who is responsible - Groupon who lists them or the company Printerpix, because they failed on my product - which is very frustrating.

Order placed for photo book! Rec'd someone else's order in error! Have called 2x's , emailed pic of incorrect item and several inquiries! NO RESPONSE
Order placed mid August
Received "Home Sweet Home" Esko MN in error
August 30th
Called 2x's 8/30 and emailed pic of incorrect item 8/30/2019
Emailed total six times
NO RESPONSE from PrinterPix

Found customer in Esko MN Deb Reed and forwarded her book via USPS @ $10.40

This company rating at a C is generous
We want a full refund and RMBP of $10.4o
As we had no response on our book/order or directions on what to do with order received in error

I still have not received my product OR my shipping tracking number to make sure my order is being mailed and I am not being ripped off!!
I ordered a 50X60 custom blanket on 8/14/19. I have yet to receive any new information on my order and it is now a whole month later. I have contacted their customer support and they said they will put a rush on my order but that has not happened either. I just would like to know if I am EVER going to receive my blanket or can I get my money back so I can go with another legitimate business. It looks like I am clearly not the only customer that has this issue with them and that is not making me feel any better about this purchase. If production is going to take this long the least they can do is offer some incentives to keep customers happy. I personally wanted to order another product from them but I have completely changed my mind. My order was a gift for my mother in laws birthday and I am humiliated every time she asks me about it because I have to keep telling her I am sorry, it will be here soon. I need my money back or I need some kind of incentive to not call my credit card company and completely dispute this charge!!

not able to reach website to complete order. I purchased a blanket via groupon, I was able to create an account on their website and begin creating
A project, but have not been able to log in since. Once I log in the page is blank. I tried to login on different devices and different times for the past week.

Return Policy
I

I ordered a 50"x60" super soft ultra plush fleece blanket June 5, 2019. I have yet to receive this blanket after multiple calls to customer service.
I ordered a 50"x60" super soft ultra fleece photo blanket on June 5, 2019 as a birthday gift for my mother, and I still have not received this product yet. I ordered the product through Groupon. I received a confirmation email stating that the product was in production. As of today (August 13, 2019) I still have not received this blanket. I have called customer service multiple times and they would keep telling me that I should have the blanket within the next 3 days, the blanket had to go back to printing because there was an issue with one of the pictures on the blanket. I think I have been more then patient with this company and would either like the blanket that I ordered or my money back.

Ordered 3 canvases - two were damanged. I contacted the company 05/7/19 was told I would be getting a replacement. Have yet to receive order or refund
I received the below email May 23,19 -since then I've followed up every week/two weeks and continue receiving the small worded emails stating they can not refund my money because my order is in "final production" but they also haven't shipped my order.

Dear Maritza (may 23,19)
Thank you for the confirmation. I have placed a new order for you. We will notify you again by email once the order has been completed and dispatched.
For your reference, your new order number is: ***.
To confirm, we will be shipping the completed order to the following address:

MARITZA ***
***
BETHESDA
MARYLAND 20814-1452
USA
Thank you for your patience and co-operation with us on this matter. We appreciate your custom.
Kind Regards,
Nicholas
PinterPix Customer Service Team

Last email received from - printer pix - July 24,19
Dear Maritza,
Thank you for your reply.
Once again I apologies for the inconvenience caused. We will try our best to dispatch the order at the earliest.
Should you have any further questions, please feel free to contact us.
Kind Regards,
Mario
Printerpix Customer Service Team

I received two horrible pictures I called them they said too bad. I had also bought a coupon for a canvas and I wanted a refund they said no way. Their customer service is horrible I will never ever order from them again.

I ordered 4 metal prints from Printerpix. They came out terrible.
Of the 4 prints, 1 is too dark to be able to tell what it is; 2 are dark enough that a light has to be shone on them to see them; the last is passable, but still much darker than the prints I had made elsewhere. I complained and submitted photos of the issue, but they took forever to respond, even then it was just asking my to send pictures of the problem (which I had already done). I complained to Groupon and they intervened. I got a new email from Pinterpix asking how they could help. Then, it was just a repeat of step 1. After several months of this, they responded by saying the prints were good, that it was my fault for submitting dark pictures (which I did NOT do). This was their response: "Having checked your account I can see that we have Printerpix exactly the same way your order was submitted, Our automated systems will only produce what has been submitted, we have no possibility of making changes to any order placed, therefore we will only produce what is sent to us."

Bad customer service. Inaccurate delivery. Couldn't care less about customers. Inaccurate information given
After not being notified of the order was shipped, I messaged and they finally shipped it. Then the post office/fed ex returned it as they put apt 24 instead of 243. When I messaged to explain this the rep argued with me and sent me proof of tracking which also showed it was being returned forna bad address. I then asked for a refund and they told me they couldn't give one but could reprint the canvases and resend them. I said fine to send them. I then receive a message days later stating they'll be sending a refund ( which I don't believe as nothing they say have been true). I message again and ind them basically saying here she your refund with no explanation. When I call and ask for a manager, I'm informed there is none and I'm forced to talk to a rep who states they gave the refund Bc they couldn't reprint tho the original person I spoke to on 7/5 stated they couldn't give a refund and would reprint. So I paid for an item that they shipped to the wrong place then told me they didn't tho their photo showed they did. Then was told they'd ship it correctly to then be told they can't.

Ordered and paid for a blanket and shipping on June 5, 2019. Contacted customer service five times now. Have not received it still.
On June 5, 2019, I ordered a blanket for my Granddaughter's 1st birthday which was on June 28th. I knew I had provided ample time for it to arrive, as their website shows that it takes 5 business days to ship. I realize when it had not shipped after 12 business days, it was time to contact customer service. They gave me a bunch of lies and said they would expedite it. The following week, it had still not shipped. I contacted them a total of five times before her birthday, each time getting a generic response and promises that they never followed through with. Needless to say, her birthday has come and gone. She did not get the blanket. I had purchased things to go with the blanket...a matching doll and a mirror and brush set. It was meant to be a basket with the blanket being the main gift. I contacted them the Monday before her birthday and demanded they ship it immediately so I would receive it by that Friday and was told I couldn't be guaranteed an exact date but I would definitely receive it within a week due to new equipment issues. Well it's been 10 days since then and it has not shipped. I have since gone online to several sites to see reviews and realize that this is very common. Their business is a complete sham. No one is satisfied, they lie to all of their customers, and I am a fool for not reading the reviews before ordering. I have complained to groupon, I have made several reviews of my own now as well. I wonder how they are still in business and why Revdex.com has not stepped in and shut them down by now. It was extremely disppointing to not have the gift on her birthday. I was told it was produced last week, so why has it not shipped yet? Why do they treat their customers like dirt? I cannot even begin to tell you the complete lies they have told me over this last month, and reading the reviews I see that this is their way of conducting business. Ridiculous. I just want what I ordered or a refund. I would rather spend my money on a reputable place of business.