Horrible service. I approved an image to be printed after seeing that it had a black border all around. When I received my metal print, there was no black border all around and both letters at the end were cut off. This was for a business and it was very unprofessional looking. I emailed and called printerpix but they said they cannot refund me or replace the item. Horrible service, quality of work, and customer service.
Difficult website, late shipping, poor customer service
I purchased a groupon voucher from this company. When on their website I purchased an additional photo package. The website was so hard to use I ended up not being able to use the package. I paid for faster shipping, 2-day. The package arrived almost a week late. I contacted them multiple times via email. No response. Their online support was rude and dismissive.
Desired Outcome
Full refund on shipping and additional photo package.
Printerpix Response
• Feb 19, 2019
Revdex.com CASE#: ***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered on the 12/27/18.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a refund on your shipping fee ($34.53) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
product never delivered
I ordered a photo album and individual photos. I never received the album. They tell me to contact the post office for something I have no reference for with the Post office
Desired Outcome
Album delivered and reimbursed for the expedited delivery charge.
Printerpix Response
• Apr 10, 2019
Revdex.com CASE#: ***
Dear J,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we have generated a replacement order for the inconvenience caused. This order will be escalated in our production facilities and will be shipped with one of our fastest shipping services as well.
Replacement order : R
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a refund on your expedite shipping fee ($23.83) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Ordered calendars on Decand new "expected" delivery date is now Dec A month for delivery is unacceptable An email to Printerpix customer service email bounced back because their inbox is full What does that tell you? There is a reason this company gets a F and star out of five from Revdex.com
This is THE WORST company ever to deal with Please do yourself a favor and avoid them at all costs! I placed an order at the beginning of December with a guarantee that I would receive by Christmas....well after calling and calling and waiting on hold for min to an hour each time, it wasn't done by Christmas Each time I called, they said only a few more days, it's in production, it's in the warehouse Well It wasn't done by New Years I kept calling and finally spoke to a supervisor in mid January who told me my order hadn't even begun production yet, so I had been lied to! At that point, I cancelled my order and wanted to never deal with them again They said they'd issue a refund and could take up to days to show on my bank account Well it's now JUNE, SIX MONTHS LATER, and I STILL don't have my refund! I called June 1st and the guy apologized and said I would have my refund within days Well it's June 16th and I still don't have it
Terrible company, spent numerous hours with their overseas "customer service" for an ordered submitted in early December which still have not arrived first of February. They treat their customer less than gar age, actually had the audacity to tell me I should contact *** for what they said was a "shipping issue". Four hours of listening to customer service, two heated exchanges with managers, two promises of reprinting and expediting the order and still not product. STAY AWAY!!!
I ordered on 12/12/18 and still have not recieved my order. Called several times and gave me a run around
Ordered on 12/12/18 order number*** paid with a *** it was a canvas picture called every week after and they keep saying it will be shipped in yhe next 48 hours. Still habe not received it
Desired Outcome
Finish the job or refund
Printerpix Response
• Feb 03, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order is on its way to be delivered.
Tracking Number: ***
Shipping Service:***
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 04, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my product. Thank you for making it right.
Customer service often lies and does not do what they say will do.
It took over a month to received my paid order after several email and long hold phone call attempts. Manger Clinton often lies.
Desired Outcome
Free item as promised to make up for poor service and defect product. Refund is not enough.
Printerpix Response
• Feb 03, 2019
Revdex.com CASE#: ***
Dear ***
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a partial refund on your shipping fee ($6.99) was refunded on the 1/22/19 with the following transaction ID: ***.
Also, in addition we would like to offer you a free personalised product from our gift section. All you will need to do is browse through the items listed and select the one that appeals to you the most - with absolutely no charges applied as shipping and handling will also be free. We also completely understand you may not be interested right now, however please consider this a potential gift for yourself, or anyone dear to you throughout the seasonal year.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 07, 2019
(The consumer indicated he/she DID NOT accept the response from the business.)
Your manager Clinton lied several times saying he would give me a call to make sure the order was delivered, refunded expedited (Clinton even hung up on me without calling me back), and he never did until I called your outsourced Indian customer service team repeatedly. I was told a free item of my choosing to make up for the repeated long holds (over 30 minutes) on the phone, no replies through emails (emails even bounced back from their inbox being full from other customer's complaints no doubt) A small cheap gift item will not suffice for the terrible customer experience. I wanted a canvas print and I was supposed to be given one.
Printerpix Response
• May 13, 2019
Revdex.com CASE#: ***
Dear ***
Please note that you can reach us at the following email address if you want to discuss your issue further with a member of of our higher management team.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• May 23, 2019
They sent the item out on Monday. Thank you for your patience ***.
I ordered months ago from Printerpix and I was supposed to receive 6 ornaments, I have only got 1 and they also billed me 3 times and can't explain
I ordered blanket from Printerpix which I received but I also ordered 6 ornaments, buy 1 get 5 it was a promo. I paid for it they only sent 1 ornament. I wasn't able to enter on the website correctly and they sent me one yet still billed for all the ornaments. I offered to pay the 5.00 shipping for the other ornaments and they still havent' sent. after looking at my credit card statement, they have billed me 3 times and not explained the charges. I contacted them over 20 times and never get an answer and have yet to receive my ornaments. I will paste the orders below:
[ order details redacted]
My original order was on 11/16.
I would like my other 5 ornaments sent and an explanation of charges since I think I was over billed and no one will answer or explain. I have saved all my emails to them. I was also hung up when I called customer service and asked to speak to a manager.
Desired Outcome
I would like my ornaments sent or a refund and also refund of charge 14.97 since no one can explain it.
Printerpix Response
• Feb 08, 2019
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Let us explain you all the bills that you have paid to us,
*** was paid for $14.97 on the 11/15/18 for vouchers for the following products:
. 30" x 40" Super Soft Cozy Fleece
. 5 x Photo Ornaments
You have then on the 12/5/2018, placed two orders using these two vouchers:
. ***: 5x Photo Ornaments with shipping fee at $ 4.99
. ***: 1x 30" x 40" Super Soft Cozy Fleece and 2 Photo Canvases 8" x 10" at $ 26.96
From what we can see from our internal systems, you did receive the products that you paid for as per your invoices (see attached). We would like to let you know that it's in your responsibility to make sure the quantity was added properly as we provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself.
We have checked your orders and can confirm you had inadvertently ordered one ornament instead of 5 on your order. With vouchers for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout. The same is also stated under our Terms and Conditions. The reason why you have paid only $4.99 rather than $19.99 for 5 ornaments.
As a commercial gesture, for all the misunderstanding and delays that you have been through, we would still like to offer you the remaining 5 ornaments. We kindly request you to login to your account and add the ornaments to your basket and upgrade the quantity to 5 and let us know. We will then login to your account and finalize your order.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 13, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
I added the ornaments back into my cart - but I haven't checked out because it is asking for my credit card to pay - Please adjust the price to zero as promised. I emailed your offices and have not heard back.
Thank you
I attached picture of my account with ornaments added below.
Customer Response
• Mar 20, 2019
They finally sent my ornaments so you can close this complaint. thanks for your help
NEVER EVER use this companyTHE WORSE services ever they lie about when shipments take place, they do not include full orders and you never receive Their call center customer service is the worse EVER left on hold for over minutes each time and they say that shipment has occurred but when call back in to check, nothing has shipped *BEWARE* *BEWARE* will NEVER ORDER from them again and recommend them to NO ONE !
I ordered some canvases from the company on December 7th for a Christmas gift through a *** I received and received the canvases late and they were of poor quality. I shipped the canvases back to them per their policy on their website with tracking confirmation from the post office and have been trying to contact the company on multiple different occasions by phone and email. I have not been able to get any help. Their email address is always full and they keep asking me for a picture of the canvases that I no longer have. I also have another pending *** for more canvases and I am unable to get a refund for. These were a Christmas gift of wedding photos and they have completely ruined it. I have requested help from *** in which they cannot help because the *** is unrefundable. I have requested the company refund me my 39.99 for the poor quality canvases and the 15.99 for the remaining *** and they refused.
Product_Or_Service: 4 10X12 Canvases and a *** for nine 10X12
Desired Outcome
Refund
I just want a refund of my money for the products since I no longer have them.
Printerpix Response
• Feb 07, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that all our personalized products are made to order and have no intrinsic value on the open market, unfortunately we are therefore unable to accept returns unless the products are faulty. To know if they are faulty or not, pictures should have been sent to us prior to dispatch, so we could have comeback to you with a better resolution.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a refund on your shipping fee ($25.99) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 08, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
At least it is half my money back.
This company is horribleI ordered photo books for Christmas presents, and they guaranteed that they would be ready and shipped before ChristmasI did not receive them until January and the product was below standardsThere were pages glued together, which ripped and pulled the ink off the pagesI tried to call the company and was on hold for minutes before I gave upI emailed them five times and it took at least a week to respond to each, and the emails were generic responsesI asked for my money back and that I wanted to cancel my order, but the response was that they had already made it and sent it outWhen I expressed that I was unhappy, they offered to give me 25% off my next purchase with themWhen I said I did not want to do business with them, they then offered me a $voucher off my next purchaseThis company does not care about their customers or their quality of work, and I would not recommend them to my worst enemy
DO NOT EVER ORDER FROM THIS COMPANYI ordered on October 28,and it is now December and I still have not received my orderWhen I check the website, it says that the order is only 50% completedAfter constant emails and phone calls, they promised me my order weeks ago and I still have not received itI WOULD NEVER USE THIS COMPANY EVER
On November 23, 2018, I placed an order for a customized photo mug for a Christmas present. On December 13, 2018, I found out they lost the order on the way to the shipping carrier, and they had to re-dispatch the order and remake it since they lost it. They refunded me my shipping costs for the inconvenience and escalated my package to high priority. The problem is that was 2 months ago, and I still haven't received this package. I call at least twice a week, and every time the excuse is 'it is in the final shipping stages and will be shipped out and delivered by the end of the week and has been escalated as high priority? or 'it has been shipped out and you should received it in 2 business days and a tracking number as well'. Wel, I never received a tracking number, and I have also received many dates that it should have arrived by but never did. I ordered two other packages from this company on the same day I placed the order for this one, and I had no problems with those packages being delivered so it completely boggles my mind what's going on with this one. I asked for a refund on the item itself since they aren't sending it to me and giving me excuses, and they told me that because I purchased the item through *** they can't refund it because that money isn't with them. I tried contacting *** and they can't refund the money because it isn't a problem they made and they held up to their end of the bargain which was providing the coupon. So now, I want to know what's going on with this item because I've caled countless times to see what's going on, I've spoken with supervisors, I've been promised call backs and never get them, I've been hung up on and even put on hold for up to 3 hours at a time. I no longer have any options, and if I can't get my money refunded to me on the item, then I want the mug made correctly and shipped out to me like it's supposed to be.
Product_Or_Service: Customized Photo Mug
Order_Number:
Desired Outcome
Delivery
I would like for the mug to be made right, and shipped out to me ASAP. I've been waiting 2 months for it, and I can't even give it as its intended use as a Christmas gift. So I would like this item shipped and delivered the way it's supposed to look ASAP.
Printerpix Response
• Feb 03, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your replacement order is on its way to be delivered.
Tracking Number: ***
Shipping Service: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ( $4.49) was refunded on the 1/17/19 with the following transaction ID: ***.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 04, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
It says that I do have the item of topic being sent to me. My only concern is if it's going to be done correctly so while I'm satisfied that it's being sent to me I still have other concerns as to whether the item will be correctly made.
Delay completing project
I placed an order for my mom on 12/11/2018. We are still waiting for a completed product. I have reached out several times to this company Via phone and email.They keep telling me it will be completed this week and shipped soon. This has been going on for weeks now. The customer service agents first language isn't English so its impossible to understand what they are truing to explain.
Desired Outcome
I would like my product shipped and to be refunded any shipping cost.
Printerpix Response
• Feb 03, 2019
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order is on its way to be delivered.
Tracking Number: ***
Shipping Service: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ( $11.99) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 04, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
I can only believe what the promise. I see the package is due for delivery today. I pray this happens so I can finally get the product I payed for. Thanks for refunding the shipping money.
I placed an order with this company on January 3rd 2019. As of January 28th 2019 I still have not received my order #***
After not receiving my order and having no updated information on if I would receive it I reached out to the company via email and received an automated replay stating
"[email protected] via syncoms.onmicrosoft.com
Delivery has failed to these recipients or groups:
Support Pix US ([email protected])
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly."
And also another automated email stating they would escalate the situation and have my order to me in a week. This has happened 3 times. I tried calling the company who repeated that the matter will be escalated and I will receive the product in a week. But they refuse to give tracking information and now with the 2nd attempt of speaking to a representative I received the same Auto response. This company has taken money from lots of people and never delivered the purchased product.
Desired Outcome
I would like my money back from the company who clearly promised to provide a product with no intention to actually provide the product after taking my money.
Printerpix Response
• Feb 03, 2019
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order is on its way to be delivered.
Tracking Number: ***
Shipping Service: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, a full refund ($ 15.99) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Damaged product because of packaging and low quality of product.
I ordered two puzzles from Printerpix. When they arrived, the packaging was so flimsy that the product was damaged. I opened it up and other parts were also damaged. If I removed a piece of the puzzle, the picture would chip thus providing more damage to the puzzle. The puzzles are useless and can't be used. I can't do anything with them. In the attached photos you can see how poorly they were packaged and the chips on the puzzles.
Desired Outcome
I want a full refund - not only for the product but for the shipping as well. Shipping cost $33. For that price, it should be packaged in gold.
Printerpix Response
• Feb 03, 2019
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, for all the misunderstanding and delays that you have been through, a full refund was refunded on the 1/31/19 with the following transaction ID:***.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Feb 04, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund for the product and the shipping. I am satisfied with that. Hopefully the company will do better in the future because they were extremely careless in packaging.
I ordered a canvas print from printerpix on 11/Its been days and they still cannot even track status of my orderI called customer care times - times they said they are trying to track status and as ill email update in 24hrs, but no update everRemaining times their call system phones give error message "system down" - after ridiculously long wait timesTo make it worst, their system says their call center working hours are between 8am-6pm EST, but they will never pick up calls until 9:30am everydayFinally I called to cancel the order after days and was told that refund takes WORKING days - ridiculousI was told that cancelation confirmation will be sent in mins and as expected - NOTHING!!!
This looks like a classic online scam and I would caution anyone looking for prints to stay away from this site
I placed a canvas print order on 6/11/($57) I had not heard from Printerpix and decided to email about my order on 6/ I finally received a reply on 7/stating that the canvas material was backordered for another 8-days I contacted them via phone on 7/and was told the order was being stretched and cut I called again on 8/and was first told that the order was still on backorder When I challenged the representative that I was told previously that the order was being cut, they then said the information was incorrect They still do not have the canvas material I cancelled the order and requested a refund to my credit card I called on 8/since I have not received the refund and was told it will take 12-days to process
Horrible service. I approved an image to be printed after seeing that it had a black border all around. When I received my metal print, there was no black border all around and both letters at the end were cut off. This was for a business and it was very unprofessional looking. I emailed and called printerpix but they said they cannot refund me or replace the item. Horrible service, quality of work, and customer service.
Difficult website, late shipping, poor customer service
I purchased a groupon voucher from this company. When on their website I purchased an additional photo package. The website was so hard to use I ended up not being able to use the package. I paid for faster shipping, 2-day. The package arrived almost a week late. I contacted them multiple times via email. No response. Their online support was rude and dismissive.
Full refund on shipping and additional photo package.
Revdex.com CASE#: ***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered on the 12/27/18.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a refund on your shipping fee ($34.53) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Horrible company!! Same as other complaints. Product damaged. Horrible customer service.
product never delivered
I ordered a photo album and individual photos. I never received the album. They tell me to contact the post office for something I have no reference for with the Post office
Album delivered and reimbursed for the expedited delivery charge.
Revdex.com CASE#: ***
Dear J,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we have generated a replacement order for the inconvenience caused. This order will be escalated in our production facilities and will be shipped with one of our fastest shipping services as well.
Replacement order : R
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a refund on your expedite shipping fee ($23.83) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Ordered calendars on Decand new "expected" delivery date is now Dec A month for delivery is unacceptable An email to Printerpix customer service email bounced back because their inbox is full What does that tell you? There is a reason this company gets a F and star out of five from Revdex.com
This is THE WORST company ever to deal with Please do yourself a favor and avoid them at all costs! I placed an order at the beginning of December with a guarantee that I would receive by Christmas....well after calling and calling and waiting on hold for min to an hour each time, it wasn't done by Christmas Each time I called, they said only a few more days, it's in production, it's in the warehouse Well It wasn't done by New Years I kept calling and finally spoke to a supervisor in mid January who told me my order hadn't even begun production yet, so I had been lied to! At that point, I cancelled my order and wanted to never deal with them again They said they'd issue a refund and could take up to days to show on my bank account Well it's now JUNE, SIX MONTHS LATER, and I STILL don't have my refund! I called June 1st and the guy apologized and said I would have my refund within days Well it's June 16th and I still don't have it
Terrible company, spent numerous hours with their overseas "customer service" for an ordered submitted in early December which still have not arrived first of February. They treat their customer less than gar age, actually had the audacity to tell me I should contact *** for what they said was a "shipping issue". Four hours of listening to customer service, two heated exchanges with managers, two promises of reprinting and expediting the order and still not product. STAY AWAY!!!
I ordered on 12/12/18 and still have not recieved my order. Called several times and gave me a run around
Ordered on 12/12/18 order number*** paid with a *** it was a canvas picture called every week after and they keep saying it will be shipped in yhe next 48 hours. Still habe not received it
Finish the job or refund
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order is on its way to be delivered.
Tracking Number: ***
Shipping Service:***
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my product. Thank you for making it right.
Customer service often lies and does not do what they say will do.
It took over a month to received my paid order after several email and long hold phone call attempts. Manger Clinton often lies.
Free item as promised to make up for poor service and defect product. Refund is not enough.
Revdex.com CASE#: ***
Dear ***
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a partial refund on your shipping fee ($6.99) was refunded on the 1/22/19 with the following transaction ID: ***.
Also, in addition we would like to offer you a free personalised product from our gift section. All you will need to do is browse through the items listed and select the one that appeals to you the most - with absolutely no charges applied as shipping and handling will also be free. We also completely understand you may not be interested right now, however please consider this a potential gift for yourself, or anyone dear to you throughout the seasonal year.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
Your manager Clinton lied several times saying he would give me a call to make sure the order was delivered, refunded expedited (Clinton even hung up on me without calling me back), and he never did until I called your outsourced Indian customer service team repeatedly. I was told a free item of my choosing to make up for the repeated long holds (over 30 minutes) on the phone, no replies through emails (emails even bounced back from their inbox being full from other customer's complaints no doubt) A small cheap gift item will not suffice for the terrible customer experience. I wanted a canvas print and I was supposed to be given one.
Revdex.com CASE#: ***
Dear ***
Please note that you can reach us at the following email address if you want to discuss your issue further with a member of of our higher management team.
Email address:[email protected]
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
They sent the item out on Monday. Thank you for your patience ***.
I ordered months ago from Printerpix and I was supposed to receive 6 ornaments, I have only got 1 and they also billed me 3 times and can't explain
I ordered blanket from Printerpix which I received but I also ordered 6 ornaments, buy 1 get 5 it was a promo. I paid for it they only sent 1 ornament. I wasn't able to enter on the website correctly and they sent me one yet still billed for all the ornaments. I offered to pay the 5.00 shipping for the other ornaments and they still havent' sent. after looking at my credit card statement, they have billed me 3 times and not explained the charges. I contacted them over 20 times and never get an answer and have yet to receive my ornaments. I will paste the orders below:
[ order details redacted]
My original order was on 11/16.
I would like my other 5 ornaments sent and an explanation of charges since I think I was over billed and no one will answer or explain. I have saved all my emails to them. I was also hung up when I called customer service and asked to speak to a manager.
I would like my ornaments sent or a refund and also refund of charge 14.97 since no one can explain it.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Let us explain you all the bills that you have paid to us,
*** was paid for $14.97 on the 11/15/18 for vouchers for the following products:
. 30" x 40" Super Soft Cozy Fleece
. 5 x Photo Ornaments
You have then on the 12/5/2018, placed two orders using these two vouchers:
. ***: 5x Photo Ornaments with shipping fee at $ 4.99
. ***: 1x 30" x 40" Super Soft Cozy Fleece and 2 Photo Canvases 8" x 10" at $ 26.96
From what we can see from our internal systems, you did receive the products that you paid for as per your invoices (see attached). We would like to let you know that it's in your responsibility to make sure the quantity was added properly as we provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself.
We have checked your orders and can confirm you had inadvertently ordered one ornament instead of 5 on your order. With vouchers for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout. The same is also stated under our Terms and Conditions. The reason why you have paid only $4.99 rather than $19.99 for 5 ornaments.
As a commercial gesture, for all the misunderstanding and delays that you have been through, we would still like to offer you the remaining 5 ornaments. We kindly request you to login to your account and add the ornaments to your basket and upgrade the quantity to 5 and let us know. We will then login to your account and finalize your order.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I added the ornaments back into my cart - but I haven't checked out because it is asking for my credit card to pay - Please adjust the price to zero as promised. I emailed your offices and have not heard back.
Thank you
I attached picture of my account with ornaments added below.
They finally sent my ornaments so you can close this complaint. thanks for your help
NEVER EVER use this companyTHE WORSE services ever they lie about when shipments take place, they do not include full orders and you never receive Their call center customer service is the worse EVER left on hold for over minutes each time and they say that shipment has occurred but when call back in to check, nothing has shipped *BEWARE* *BEWARE* will NEVER ORDER from them again and recommend them to NO ONE !
I ordered some canvases from the company on December 7th for a Christmas gift through a *** I received and received the canvases late and they were of poor quality. I shipped the canvases back to them per their policy on their website with tracking confirmation from the post office and have been trying to contact the company on multiple different occasions by phone and email. I have not been able to get any help. Their email address is always full and they keep asking me for a picture of the canvases that I no longer have. I also have another pending *** for more canvases and I am unable to get a refund for. These were a Christmas gift of wedding photos and they have completely ruined it. I have requested help from *** in which they cannot help because the *** is unrefundable. I have requested the company refund me my 39.99 for the poor quality canvases and the 15.99 for the remaining *** and they refused.
Product_Or_Service: 4 10X12 Canvases and a *** for nine 10X12
Refund I just want a refund of my money for the products since I no longer have them.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that all our personalized products are made to order and have no intrinsic value on the open market, unfortunately we are therefore unable to accept returns unless the products are faulty. To know if they are faulty or not, pictures should have been sent to us prior to dispatch, so we could have comeback to you with a better resolution.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a refund on your shipping fee ($25.99) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
At least it is half my money back.
This company is horribleI ordered photo books for Christmas presents, and they guaranteed that they would be ready and shipped before ChristmasI did not receive them until January and the product was below standardsThere were pages glued together, which ripped and pulled the ink off the pagesI tried to call the company and was on hold for minutes before I gave upI emailed them five times and it took at least a week to respond to each, and the emails were generic responsesI asked for my money back and that I wanted to cancel my order, but the response was that they had already made it and sent it outWhen I expressed that I was unhappy, they offered to give me 25% off my next purchase with themWhen I said I did not want to do business with them, they then offered me a $voucher off my next purchaseThis company does not care about their customers or their quality of work, and I would not recommend them to my worst enemy
DO NOT EVER ORDER FROM THIS COMPANYI ordered on October 28,and it is now December and I still have not received my orderWhen I check the website, it says that the order is only 50% completedAfter constant emails and phone calls, they promised me my order weeks ago and I still have not received itI WOULD NEVER USE THIS COMPANY EVER
On November 23, 2018, I placed an order for a customized photo mug for a Christmas present. On December 13, 2018, I found out they lost the order on the way to the shipping carrier, and they had to re-dispatch the order and remake it since they lost it. They refunded me my shipping costs for the inconvenience and escalated my package to high priority. The problem is that was 2 months ago, and I still haven't received this package. I call at least twice a week, and every time the excuse is 'it is in the final shipping stages and will be shipped out and delivered by the end of the week and has been escalated as high priority? or 'it has been shipped out and you should received it in 2 business days and a tracking number as well'. Wel, I never received a tracking number, and I have also received many dates that it should have arrived by but never did. I ordered two other packages from this company on the same day I placed the order for this one, and I had no problems with those packages being delivered so it completely boggles my mind what's going on with this one. I asked for a refund on the item itself since they aren't sending it to me and giving me excuses, and they told me that because I purchased the item through *** they can't refund it because that money isn't with them. I tried contacting *** and they can't refund the money because it isn't a problem they made and they held up to their end of the bargain which was providing the coupon. So now, I want to know what's going on with this item because I've caled countless times to see what's going on, I've spoken with supervisors, I've been promised call backs and never get them, I've been hung up on and even put on hold for up to 3 hours at a time. I no longer have any options, and if I can't get my money refunded to me on the item, then I want the mug made correctly and shipped out to me like it's supposed to be.
Product_Or_Service: Customized Photo Mug
Order_Number:
Delivery I would like for the mug to be made right, and shipped out to me ASAP. I've been waiting 2 months for it, and I can't even give it as its intended use as a Christmas gift. So I would like this item shipped and delivered the way it's supposed to look ASAP.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your replacement order is on its way to be delivered.
Tracking Number: ***
Shipping Service: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ( $4.49) was refunded on the 1/17/19 with the following transaction ID: ***.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
It says that I do have the item of topic being sent to me. My only concern is if it's going to be done correctly so while I'm satisfied that it's being sent to me I still have other concerns as to whether the item will be correctly made.
Delay completing project
I placed an order for my mom on 12/11/2018. We are still waiting for a completed product. I have reached out several times to this company Via phone and email.They keep telling me it will be completed this week and shipped soon. This has been going on for weeks now. The customer service agents first language isn't English so its impossible to understand what they are truing to explain.
I would like my product shipped and to be refunded any shipping cost.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order is on its way to be delivered.
Tracking Number: ***
Shipping Service: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ( $11.99) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I can only believe what the promise. I see the package is due for delivery today. I pray this happens so I can finally get the product I payed for. Thanks for refunding the shipping money.
I placed an order with this company on January 3rd 2019. As of January 28th 2019 I still have not received my order #***
After not receiving my order and having no updated information on if I would receive it I reached out to the company via email and received an automated replay stating
"[email protected] via syncoms.onmicrosoft.com
Delivery has failed to these recipients or groups:
Support Pix US ([email protected])
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly."
And also another automated email stating they would escalate the situation and have my order to me in a week. This has happened 3 times. I tried calling the company who repeated that the matter will be escalated and I will receive the product in a week. But they refuse to give tracking information and now with the 2nd attempt of speaking to a representative I received the same Auto response. This company has taken money from lots of people and never delivered the purchased product.
I would like my money back from the company who clearly promised to provide a product with no intention to actually provide the product after taking my money.
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order is on its way to be delivered.
Tracking Number: ***
Shipping Service: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, a full refund ($ 15.99) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Damaged product because of packaging and low quality of product.
I ordered two puzzles from Printerpix. When they arrived, the packaging was so flimsy that the product was damaged. I opened it up and other parts were also damaged. If I removed a piece of the puzzle, the picture would chip thus providing more damage to the puzzle. The puzzles are useless and can't be used. I can't do anything with them. In the attached photos you can see how poorly they were packaged and the chips on the puzzles.
I want a full refund - not only for the product but for the shipping as well. Shipping cost $33. For that price, it should be packaged in gold.
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, for all the misunderstanding and delays that you have been through, a full refund was refunded on the 1/31/19 with the following transaction ID:***.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund for the product and the shipping. I am satisfied with that. Hopefully the company will do better in the future because they were extremely careless in packaging.
I ordered a canvas print from printerpix on 11/Its been days and they still cannot even track status of my orderI called customer care times - times they said they are trying to track status and as ill email update in 24hrs, but no update everRemaining times their call system phones give error message "system down" - after ridiculously long wait timesTo make it worst, their system says their call center working hours are between 8am-6pm EST, but they will never pick up calls until 9:30am everydayFinally I called to cancel the order after days and was told that refund takes WORKING days - ridiculousI was told that cancelation confirmation will be sent in mins and as expected - NOTHING!!!
This looks like a classic online scam and I would caution anyone looking for prints to stay away from this site
I placed a canvas print order on 6/11/($57) I had not heard from Printerpix and decided to email about my order on 6/ I finally received a reply on 7/stating that the canvas material was backordered for another 8-days I contacted them via phone on 7/and was told the order was being stretched and cut I called again on 8/and was first told that the order was still on backorder When I challenged the representative that I was told previously that the order was being cut, they then said the information was incorrect They still do not have the canvas material I cancelled the order and requested a refund to my credit card I called on 8/since I have not received the refund and was told it will take 12-days to process