Printing Connection

The Indianapolis Star apologizes for any inconvenience regarding consumers complaintThe Star will reach out to the delivery management team to assist and correct consumers service issueThank you

This is an update on my complaint filed yesterday: ID [redacted] I called the “customer service” number again today (Sept19) to see if what I had been told yesterday was trueAlas, it was notBut then, I was not surprisedMy subscription was still $with another $added for a special sectionIt was not $as I had been told yesterday or the $for Sunday only and digital access that I was promised on SeptAnd, of course, I have not yet heard from anyone in “accounting” regarding my request for the $deal I thought I had been signed up for(How dumb do they think we are?) I told the representative that I was considering cancelling the whole thing, but said I might consider a digital subscription onlyWhen she told me that I could sign up online for this but would have to call “customer service” if I later wanted to cancel, I asked to cancel the entire subscription effective OctDealing with Gannett “customer service” is too much of a nightmare, a real deal-breaker for meI also have not heard from the “account specialist” yet, but I really do feel I deserve an explanation, even an apology for this shabby treatmentHow do you expect to keep customers when you treat them this way? Bottom line: I still want a refund, in the form of a check, for the $I was charged, contrary to what I was told by the so-called customer service representativeAnd I want my subscription to be cancelled beginning OctAnd I don't want this company to ever again charge anything to my bank account since they are so obviously not trustworthyI also intend to file a complaint with the Indiana Attorney General's Office if this is not resolved to my satisfaction

The Indianapolis Star would like to assist in this matterPlease fax information to We will need proof of the bank charges and fees that consumer is disputingOr consumer can mail information to Attention: Floor Desk SMeridian Street Indianapolis, In I apologize for any inconvenience yet our records indicate that customer payments were not going through prior to stopping the subscription and therefore we will continue to debit the balance owed to satisfy customers debtThere was also a refund sent to customer on an amount that customer did not payI will research matter further once I receive consumers informationThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below It is very possible that my payment information did not go through because the customer service rep I spoke with on September 1, (when I purchased the gift newspaper subscription) was very distractedI could hear her talking and laughing with her co-workers while I was giving her my informationI read my credit card number to her at least three times, as well as address information and my grandmother's nameIt would not at all surprise me if she took down the incorrect credit card information as I assure you that there is plenty of money in my account to pay the billMy question is this: Why didn't someone contact me or even respond to me to rectify the payment issue? Not one customer service agent between September and now told me there was a payment problemWho can I reach out to (name and number) to resolve the payment issue? And the delivery issue? Regards, [redacted]

The Indianapolis Star apologizes for any inconvenience to the consumerI do not show that the consumer spoke with The Indianapolis Star to stop the subscription as the consumers account do not automatically stop after signing up for a specific introductory rate I will go ahead and stop the subscriptionIn regards to any fees that have been charged to consumer I will need a copy of the banking proof that shows The Indianapolis Star, a Gannett company has caused the feeMy fax number is Our mailing address is S Meridian StreetIndianapolis, In The consumer was on our ezpay options which is an automatic deduction once a month from their debit or credit card, since starting the subscription in DecemberPlease advise if I can assist any further on matterThank you

The Indianapolis Star apologizes for any inconvenience this matter has causedI have advised our field management team of the service matter and the district manager will be contacting the subscriber regarding the delivery of the Sunday paperIt appears there was a routing error and it is being corrected to ensure proper delivery to subscriberThank you

The Indianapolis Star apologizes for any inconvenience on this matterThis area is limited in delivery and the Thursday through Sunday subscription is not availableThe subscription shows a permanent stop in place and the customer will be refunded the full $paidThank you

The Indianapolis Star apologizes for any inconvenience this may have causedI had a chance to discuss matter with customer and assist with putting a resolution in placeI have contacted the field distribution director and management team to rectify customer service/placement matterCustomer has my information to contact concerning any further inquiriesThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***

The consumer has already been refunded $back to their cc in JulyIn the previous response we decided to refund the customer $40.00, which this total is more than what consumer requestedThank you

The Indianapolis Star apologizes for any inconvenience the customer has encounteredOur records indicate that a permanent stop will be processed on 12/22/16.;After this stop takes place I will be sending customer an email to the email address on file that the stop has completedI will refund customer the last payment posted on 12/13/of $Thank you

The Indianapolis Star apologizes for your inconvenience on service matterI have reviewed customer's account and the representative(s) consumer spoke with did forward the information on to the appropriate department to have service matter correctedI have now advised out field district management team as well as the district director of delivery matter and to please correct deliveryOn 5/3/our records indicate that a TV Book was left in consumers paper tube that morningThank you

I have looked at account IS for [redacted] *** I apologize that this issue was not taken care of quicker I have entered the request to have the back balance of $removed from the account Due to the holiday it will not process until probably on Tuesday, 5/26/ Once this has happened, the balance will show I have also entered on the account the do not call codes along with do not email or mail Once the account shows 0, these transactions will become effective also

I had submitted a complaint re: the IndyStar on 2/18/ I received an initial response from someone there (finally) He is supposed to give me confirmation in hours that the deliveries/billings have stopped Thank you, [redacted]

I have reviewed the customer's account on this matterThe subscriber was refunded in the amount of $twiceOur records show that the customers complaint has been handledThe account now indicates that the customer has been over compensated and that $is owed back to Gannett Publishing services for the Lafayette Journal Courier digital subscriptionWe apologize for any inconvenience this may have causedThe refunds were submitted on 2/17/and 2/18/Customers refund may take 2-weeks to receive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will accept the $refund in ADDITION to the $I already received Regards, [redacted] ***

Revdex.com:After speaking in-depth with the Indy Star dispute department repMsPS***, she showed that the carrier delivery issue meant something to her! Then she relayed my concerns to the carriers Indy Star district manager MrPA [redacted] He and I spoke over the telephone at lengthHe provided me with his email, and cell number to contact him directly if this matter resumes Based upon that, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below WHILE I WILL BE SATISFIED WHEN I HAVE RECEIVED EMAIL CONFIRMATION THAT SUCH HAS HAPPENED, I HAVE NOT, AS OF THIS WRITING, RECEIVED THAT EMAIL CONFIRMATION CHRIS PLANT OF INDYSTAR/GANNETT INDICATED HE WOULD RESPOND AND LET ME KNOW VIA EMAIL - AND THAT HAS YET TO HAPPEN THIS LACK OF RESPONSIVENESS IS PART OF THE PROBLEM I COMPLAINED ABOUT Regards, [redacted] ***