Printing Connection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Account IS [redacted] - We apologize that the customer's initial start was not processed with the correct rate that the customer was offered and that the account was set up on an EZ Pay automatic deduction plan.  The account has been stopped, and a refund of $44.62 is being processed...

at this time.  A refund check should be mailed from our finance department no later than Monday, 1/25/16 to the address listed on the complaint.

Revdex.com:I have faxed them a copy of a statement from my bank on 8-10-17. As of 8-13-17 I haven't heard back from them.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, the Indianapolis Star has made this promise to me numerous times in the months that I have been dealing with this, and have little hope that the problem will ever be resolved. If it is not, I will terminate my subscription and expect a full refund since I never received the service I paid for.
Regards,
[redacted]

The Indianapolis Star apologizes for any inconvenience. The rate and delivery of a Thursday-Sunday subscription has been calculated. We will refund customer $68.22, which includes the rate difference from February to October and the remaining balance from December. Thank you.

The Indianapolis Star apologizes for any inconvenience this may have caused. The subscriptions has since been stopped per mail request. The request to stop the subscription at the end of December has been documented by the representative on December 31, 2016 and no further charges will be...

charged to the subscription. A billing correspondence from The Indianapolis Star had been generated for the months of January and February. Since consumer has stopped the subscription this billing is void and nothing is due. Thank you.

I have reviewed the customer's account on this matter. The subscriber was refunded in the amount of $138.83 twice. Our records show that the customers complaint has been handled. The account now indicates that the customer has been over compensated and that $138.75 is owed back to Gannett...

Publishing services for the Lafayette Journal Courier digital subscription. We apologize for any inconvenience this may have caused. The refunds were submitted on 2/17/16 and 2/18/16. Customers refund may take 2-4 weeks to receive.

We have discussed with the field manager the issue of missing papers for [redacted].  We are told that there is a theft issue that is happening at this residence.  Our field manager has been verifying that the newspaper is being delivered along with taking pictures of where the paper is...

being placed right at the door of Apartment D.  The carrier is going to attempt to delivery this subscribers newspaper later in the hope that it will prevent theft.  Based on the pictures that have been supplied to us there is no other place to put the newspaper other than right at the door but this will not stop the possibility of theft at this location.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Thank you for contacting The Indianapolis Star. The consumers subscription has been cancelled and no further charges are accruing. The refund of $44.00 have been submitted. Please ask for permanent stops for future holds on the newspaper if applicable. Please allow up to 30 days for the refund....

Thank you.

We have contacted the subscriber about the delivery issues.  We have apologize for the missed newspapers, non re-delivery when requested, wet papers, and placement issues.  The field manager and operations manager have been notified of these issues.  I have added 1 month of credit to...

both the subscriber's accounts and given her my name and number in case there would be any future issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

The Indianapolis Star apologizes for any inconvenience this may have caused. I have reviewed the subscription and have put a permanent stop on the account. I will clear any bill balance on account, therefore complainant will not receive any statements going forward. I will remove the phone number on...

account to prevent further calls. Thank you.

The Indianapolis Star apologizes for any inconvenience on this matter. I have reviewed the account history regarding consumers dispute. Based on the findings and customer's contact to The Indianapolis Star I have determined that the customer will be refunded a total of $61.40. A check will be...

mailed to the name and address listed. Thank you.

The Indianapolis Star apologizes for any inconvenience regarding consumers complaint. The Star will reach out to the delivery management team to assist and correct consumers service issue. Thank you.

The Indianapolis Star do apologize for the improper delivery of customers newspapers while away. Porch delivery is usually rendered upon request as a convenient measure for our customers. We will reach out to our field management team to advise of the situation that caused the service and...

placement issue and to prevent future delivery concerns to our customer. In addition we will contact the customer to verify that their most recent vacation hold went as requested. Please and thank you.