Printing Connection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com
thank you so much for getting done what I could not do! If you go to their Facebook you will see that there are many more people In the same boatI am extremely happy with the outcome Thanks again for helping!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

We, The Indianapolis Star apologize for the service issue you experienced while on vacation in JanuaryWe will reach out to the management team over your route to advise on stopping the delivery at your request to prevent future service issuesWe are applying an $credit to your
subscription for your inconvenience, the credit will extend your current subscription pay through date out by weeksThank you

I have reviewed customer complaint and service matter regarding the subscription in questionI have had the phone calls reviewed from one of consumers recently cancelled accountsCustomer will be refunded an additional $as compensationConsumer will want to cash the previous refund
received in the amount of $for a total refund of $We do apologize for any inconvenience on this matterI show consumer is still a customer with The IndyStarThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

The Indianapolis has read customer's complaint and apologizes for any inconvenience on a resolution to the service issueMy records indicate that the subscription is now stopped and $have been processed to be refunded. In order to adjust or credit any NSF fees I will need
proof of charges faxed or mailedComplainant may also call me as I have left a few messages to the phone number listedThe information needed includes: the bank customer, the last four numbers on the account being charged and fees as it appears on accountOur fax number for payment inquiries isor you can mail this information to: Indy Star SMeridian StIndianapolis, IN Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

The Indianapolis Star apologize for any inconvenience regarding this issueWe will remove your number listed above from the telemarketing call listI do not show a subscription under complainant or a charge for a subscription for $If you have a copy of The Indianapolis Star billing for
services, please fax it to for review and adjustment if neededThank you

Thank you for contacting The Indianapolis Star of your concernThe Indianapolis Star apologizes for any inconvenience this may have causedWe will clear the amount due from this promotional; bringing the account balance to zeroThank you

We apologize that it has taken so long to have the refund issues to *** *** in the amount of $152.56. The refund has been processed and was put in the mail today in the form of a check. Due to the money being removed from the print account and being added to the digital account,
this prevented the refund from processing the way. A manual process was completed and the refund check was processed today and put in the mail. We apologize that the employees that were previously contacted did not realize these circumstances

I have checked the Indianapolis Star account for customer, *** ***. I apologize that when she spoke with our customer service representative, it was not explained to her that missed papers or incomplete papers on Thursday, do not have credit applied to the account. Our subscribers
are not charged for the Thursday paper, it is a no cost, so there is no credit given if the newspaper is missed when they are a Sunday and Thursday subscriber. I also checked for credit on the day her TV Week was missing from her newspaper. cent credit should have been applied to her account for this error but it was not. I also apologize that a supervisor did not return her call. Due to these errors, I am going to add weeks of credit along with the missing cents for the TV Week. Her monthly charge is $divided by comes to $$plus for missing TV Week comes to a total of $

Account IS *** - At this time per the subscriber's instructions on this complaint I have entered a do not call, email, or mail request. However the customer is still an active subscriber and this complaint does not specifically request us to stop their subscription so all billing
statements will continue to be mailed unless the subscriber calls in to stop their subscription. I have notified the field manager that there are complaints noted on the account in the past months and for them to check in any service issue and have it corrected. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Account IC [redacted] - We have verified with our finance department that the first $16.00 went back to the customer's credit card institution on 12/9/15.  We are unable to tell how long it takes their banking institute to show the refund on their statement.  The additional $2.50 is being...

sent to the finance department on 12/16/15 to have it also sent back to the credit card.  I apologize that it has taken so long for this refund to be processed.  The subscriber's account is currently active for our Digital subscription.  Thank You.

Our records indicate that the subscription is currently stopped and charges have been cleared from the account. A supervisor responded to consumers email on matter. Thank you.

The Indianapolis Star would like to assist in this matter. Please fax information to 317.444.4157. We will need proof of the bank charges and fees that consumer is disputing. Or consumer can mail information to Attention: Floor Desk 130 S. Meridian Street Indianapolis, In 46225. I apologize for...

any inconvenience yet our records indicate that customer payments were not going through prior to stopping the subscription and therefore we will continue to debit the balance owed to satisfy customers debt. There was also a refund sent to customer on an amount that customer did not pay. I will research matter further once I receive consumers information. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is very possible that my payment information did not go through because the customer service rep I spoke with on September 1, 2017 (when I purchased the gift newspaper subscription) was very distracted. I could hear her talking and laughing with her co-workers while I was giving her my information. I read my credit card number to her at least three times, as well as address information and my grandmother's name. It would not at all surprise me if she took down the incorrect credit card information as I assure you that there is plenty of money in my account to pay the bill. My question is this: Why didn't someone contact me or even respond to me to rectify the payment issue? Not one customer service agent between September 1 and now told me there was a payment problem. Who can I reach out to (name and number) to resolve the payment issue? And the delivery issue? 
Regards,
[redacted]

I have looked at account IS 1106075 for [redacted].  I apologize that this issue was not taken care of quicker.  I have entered the request to have the back balance of $11.04 removed from the account.  Due to the holiday it will not process until probably on Tuesday, 5/26/15. ...

Once this has happened, the balance will show 0.  I have also entered on the account the do not call codes along with do not email or mail.  Once the account shows 0, these transactions will become effective also.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]