Priority Parking - Sac

I am rejecting this response because: That is a lieI took a picture of the parking sign on that day which clearly showed "$10" I parked according to the huge sign & did not see the $charge until after inserting my card then getting the receipt

Customer came to office at approx10:AM Monday 9-28-15, screaming and threatening staff, had left a voice mail also threatening harm to staffShe has never cancelled her parking and in contract she signed she is required to give us days notice...if not she needs to pay $cancellation feeFor us to track and administer all monthly customers, those requirements must be metWe have filed a police report because of her actions

There was a $sign posted on lot and what's more the $rate is posted on pay box when customer presses the 1st button to activate the transaction

Revdex.com: I have reviewed the response made by the business in reference to my concernI mailed a payment on 12/17, the same day I made this complaint as I did not want to be taken to collections as the representative who spoke to me threatened to do, so I am not sure why they claim to not have received itI am not sure how to proceed--I suppose I will just monitor my bank account and make sure if they deposit my check that I receive a reimbursementAs for their response--I disagree that the signs are posted clearly, I'm sure you can agree that if that were the case, there wouldn't have been 15+ cars in the lot with tickets

The customer was only charged the overnight rate of $and garage waived the hourly rate of $office manager talked with customer and all appeared resolvedWe assume he is satisfied with the outcome

I am rejecting this response because:I entered the parking lot in question from the adjacent lotI always try the first lot first and if it is full, I enter the second lot from the back of the first lotAs can be seen in the photograph, I entered the lot from behind the ticket machine and had no reason to look above the machine when collecting my ticketPriority Parking has received more than $200.00/month from me in parking fees since I began working in Sacramento in April, Either they are unable or unwilling to return the $refund that I have requestedThey have lost a customer over $10.00! I now park in a cleaner, safer, covered lot for one half the priceThe gentleman that initialed my parking ticket and allowed me to park my car in a single space without surrendering my keys demonstrated good customer service skillsThe rest of you folks need some classes

I am out of office until Monday June 27th I will talk with [redacted] and review this complaint and will respond at that time

This is not true, he was asked to pay cash because the credit card machine was downHe came back after hours to pick up car...he was charged the additional amount because on top of over night charge HE WAS REQUIRED TO PAY THE HOURLY RATE AND I UNERSTOOD THAT THE OFFICE WAIVED THAT FEE, WAS THAT NOT THE CASEWe do not engage in "unfair BUSINESS PRACTICES" OR WE WOULD BE OUT OF BUSINESSPLEASE HAVE CUSTOMER COME TO OFFICE AND WE'LL GO OVER ENTIRE SEQUENCE AGAIN

I am out of office until tomorrowI will respond ThursdayI did look into this complaint and understood we had resolved...refunded the $and lot was valet and took some time to move cars around but challenged the time factor

Check going out today to Ms*** to address she stipulatedApologize for the delayClosed accounting office in San Francisco and ended up being overlooked

Customer normally parks in stall#and always had paid correctlyThis day in question, 11-9-15, she parked in stall #and DID NOT pay for stall #(see attached) AND you can see numbers are plainly displayedYou MUST pay for the stall you have parked in OR you will receive a ticket....we have
voided her ticket (see attached) but recommend she park elsewhere if simple directions can't be followed

We will cancel the 2 $charges if customer can send us proof of paymentWe are sending all requested pics of violation under separate heading

I am rejecting this response because: I did pay for the parking
spot and did not take up two whole spaces, there was plenty of room to park next to me and it was only because the car that had been on the right of me was too close that in order for my daughter to exit the vehicle I had to park slightly overWe were only there two hours and I find it convenient that the picture was taken AFTER the other car left so you could not see that it was due to my mistake of parking next to a large vehicle that was to far to the leftFirst there was an error on the amount and then another error by accusing me of not paying at all when the parking ticket was clearly in the window and I have the banking transaction to prove itAlthough I definitely do not believe it was an error to wait until the other vehicle left before taking the picture

Thank you for your attention to this matter, with active customer alerts we can continue to try to stay ahead
of the transient and safety issuesOur supervisors and their staff, daily, patrol and clean up messes, sometimes 2-times per dayIt is a battle for sure, but it is daily one that we wageWe will continue to address your concerns and make remedies

Priority Parking prides itself with our customer relations and response time for customer concernsThe date in question was a Wednesday Nov25th and was a Citizenship Day where all midtown parking is impacted around the Memorial AuditoriumMonthly customers know to come in early so that they may
have a space, dailies are parked on a first come first served basis That is why some lots will be valet parkedAll lots have signage at both the pay machine and in the ticket/receipt window stating that for special events, that rate can change, based on market conditions and supply and demandWe would very much like to have Ms*** continue to park with usThe event rate for that day was $

Revdex.com:
This is turning into a big hassle and I am just over it I insist there is a problem with the machine I talked to several Mason's in my lodge and none of them park in that lot, due to the inconsistencies and machine malfunctions I am over being mad, I paid the fine, and will join my brothers in boycotting the parking lot Go ahead and close the issue, as it is no longer that important in the grand scheme of things

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and, as long as they refund my $as stated, I find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to mePlease find the attached bank statement notice where it shows Priority Parking was paid $Thank you

Consumer states:Yes, for the last two daysI have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I will have to review this complaintit is the first time I have seen thisPlease use my email on record as I usually get back with answer/solution within a weekIf machine was inoperable, we have to research complaint by date and if that was the case, we usually only charge for the unpaid
parking amount and waive the penaltyPlease allow me until next week for answer as I'm out of office this weekThank you