Priority Parking - Sac

I have reviewed Ms. [redacted]'s claims with both office staff and supervisor. We will refund the $25.00 fee with her proof that she paid as the office has no record of any payment. The signs on the lot are acceptable and are plainly visible with instructions as to when lot is operational and on...

how to pay in advance. We park thousands of customers per day and have only a handful of customer complaints or problems per month that we take very seriously and respond to each concern. Please check your records to validate our quick response in acting on such complaints or concerns. Ms. [redacted] is free to park with the city or any other operator of her choosing.

I am rejecting this response because: That is a lie. I took a picture of the parking sign on that day which clearly showed "$10".  I parked according to the huge sign & did not see the $40 charge until after inserting my card then getting the receipt.

Please be advised I have spoken to supervisor and office staff on this complaint and have been assured that signs on site and on the pay machine were operating correctly AND visible and that the rate on that lot, on that day and for that event was the stated $40.00 rate. A refund is not...

warranted.Tell us why here...

The customer was only charged the overnight rate of $10.00 and garage waived the hourly rate of $6.00. office manager talked with customer and all appeared resolved. We assume he is satisfied with the outcome.

Customer came to office at approx. 10:45 AM Monday 9-28-15, screaming and threatening staff, had left a voice mail also threatening harm to staff. She has never cancelled her parking and in contract she signed she is required to give us 30 days notice...if not she needs to pay $25 cancellation...

fee. For us to track and administer all monthly customers, those requirements must be met. We have filed a police report because of her actions.

I am rejecting this response because: I have parked in Priority Parking lots five days a week since April, 2015. I never encountered "special" parking days during that period of time. I had no reason to expect that the day was anything but "business as usual" for my parking needs. I did not see any signs suggesting a special event or higher price until I paid for my ticket. Nobody approached me to inform me ("Give me your keys.") valet parking was in progress until after I parked my car and paid for my ticket. I will not be treated in such an appalling manner, as I will never park in Priority lots again. I commute from Palo Alto to Sacramento. Folks are not treated this way in my city. Priority Parking has demonstrated a severe lack of customer service skill over a $10.00 refund. I am shocked at their response.

Sunday was very busy BUT there were attendants on duty and when interviewed they said in some cases it did take 10 -15 minutes to move cars around but it did not "take almost 1 hour" We will refund the $15.00 in question. But I recommend anyone with a medical condition be dropped off and picked up...

at the venue. But thanks for parking with us.

Obviously a mistake on amount...charge to her since she did not pay for one stall let alone two ...is $15.00 per stall, which equals $30.00. We apologize for the error on amount but a simple call to office would have solved the issue.

Re complaint ID #[redacted] Date filed 12-1-15 customer [redacted]...sample of ALL signage on ALL event lots showing event rate...placed out night before event by staff

There was a $40.00 sign posted on lot and what's more the $40 rate is posted on pay box when customer presses the 1st button to activate the transaction.

Spoke with Mr. [redacted] last week and told him I'd look into matter, interviewed attendant and office staff that were familiar with incident, both claimed on their review, that machine was working before and after his attempt to pay machine and machine was working properly, so we will have to decline his claim. We are disappointed that we could not resolve the matter to his satisfaction.

On 4/13/15 I filed the following complaint with Revdex.com - complaint ID [redacted]:On Sunday, April 12th, we paid $15 to park in the lot at 1414 I street for an event at the Sacramento Convention Center scheduled from 12:00-3:00 p.m. Upon returning to our car, we found that it had been boxed in on all sides. After the designated parking slots had filled up, the lot allowed people to park in front of and behind the cars that were in designated slots.Because so many cars were boxed in, people were yelling and upset. We had to stand there and wait until the two cars in front of us were moved before we could get out. Why are they allowed to do this? My husband had surgery 7 days prior which is why we paid $15 to park in this lot (it was close to the venue)and it was urgent that I get him home as soon as possible for medical reasons. The attendants were not helpful and would not refund our $15. I would like the $15 we paid refunded to us because we didn't pay to park in a lot that made our car inaccessible for almost an hour. I requested a refund of my $15 and the complaint was closed as resolved. To date, I have not received a refund of my money. Please reopen this case. I allowed over 30 days for the refund to be sent.I would like the $15 we paid refunded to us. My address is listed above.

This case was reviewed by staff and discussed at the time with customer by the supervisor, on site. If you move your vehicle, for any length of time and do not pay for the 2nd space, you will be expected to pay for the new space. This was explained to the customer and she replied she would not pay...

for new space, We stand by the reason she received the $25.00 invoice for lack of payment.

Revdex.com:
I have reviewed the response made by the business in reference to my concern. I mailed a payment on 12/17, the same day I made this complaint as I did not want to be taken to collections as the representative who spoke to me threatened to do, so I am not sure why they claim to not have received it. I am not sure how to proceed--I suppose I will just monitor my bank account and make sure if they deposit my check that I receive a reimbursement. As for their response--I disagree that the signs are posted clearly, I'm sure you can agree that if that were the case, there wouldn't have been 15+ cars in the lot with tickets.

I am out of office until tomorrow. I will respond Thursday. I did look into this complaint and understood we had resolved...refunded the $15.00 and lot was valet and took some time to move cars around but challenged the time factor.

I spoke with staff, Priority waived the $15.00 late fee and Mr. [redacted] has paid the $25.00 ticket and all seems to be resolved.

I am rejecting this response because: The business practice is not fair, and here is why:...


1) The $10 nightly expires at 6:00 am and the business does not open until 7:00 am. So there is no way to get your car back without additional charges.
2) There is no "out by without additional charge" time posted (which I believe should 9:00 am for nightly parkers) leaving the Lot attendants free to charge whatever they think they can get away with.
3) There is no information handed to the customer during check in indicating hours or charges that could be expected if the car is left overnight. (They know the regulars vs. the one-offs like me.)
4) Payments were asked for in cash, leaving little to no audit trail of what actually happens.
5) The Lot Attendant tried to make me pay the "Day Fee" of $10. It was only when I protested to the on-site manager that the offer of $6 was made. This indicates another aspect of this corrupt business practice of bullying customers into paying the max amount unless they protest.
6) I was only released from the additional charges because I was very vocal, and insistent. I doubt if most other customers would take it this far. Yes, they finally gave me my car keys without having to pay extra, but how many others are being cheated? So at this point it is not about me, it is about an unfair business practice designed to get additional payments from unsuspecting customers.

I am out of office until Monday June 27th I will talk with [redacted] and review this complaint and will respond at that time.

I am rejecting this response because:I stand by my statements. Go and see for yourself.

I am rejecting this response because:I entered the parking lot in question from the adjacent lot. I always try the first lot first and if it is full, I enter the second lot from the back of the first lot. As can be seen in the photograph, I entered the lot from behind the ticket machine and had no reason to look above the machine when collecting my ticket. Priority Parking has received more than $200.00/month from me in parking fees since I began working in Sacramento in April, 2015. Either they are unable or unwilling to return the $10.00 refund that I have requested. They have lost a customer over $10.00! I now park in a cleaner, safer, covered lot for one half the price. The gentleman that initialed my parking ticket and allowed me to park my car in a single space without surrendering my keys demonstrated good customer service skills. The rest of you folks need some classes.