Priority Parking - Sac

This is not true, he was asked to pay cash because the credit card machine was down. He came back after hours to pick up car...he was charged the additional amount because on top of over night charge HE WAS REQUIRED TO PAY THE HOURLY RATE AND I UNERSTOOD THAT THE OFFICE WAIVED THAT FEE, WAS THAT NOT THE CASE. We do not engage in "unfair BUSINESS PRACTICES" OR WE WOULD BE OUT OF BUSINESS. PLEASE HAVE CUSTOMER COME TO OFFICE AND WE'LL GO OVER ENTIRE SEQUENCE AGAIN.

Review: Hello my name is [redacted] I am a local business owner here in Sacramento. On Sunday 06/05/2016 I had parked my vehicle to eat at Iron Horse on R and 15th. There was no sign that said anything about parking payment or any indication that there is a charge on a Sunday. When I had called to dispute this ticket I was verbally abused over the phone by [redacted]. She was very rude and neglected to understand my statement. As a local family business I was hurt that somebody who I have never met was so rude over the phone. I was asking their policy and how they assess the situation and she continued to hear herself speak over me. When I asked if I can speak to a higher position she rudely stated that they are "in-n-out" constantly and that she represents the company herself. [redacted] had told me that she will have the "General Manager" [redacted] give me a call same day when he is in. I have not heard anything back for over a day so I called back and another representative name [redacted] had answered and told me that [redacted] is still not in and that [redacted] will be back in the office in an hour or so. I then asked if there is any one higher to speak with she then rudely stated "we do not" I then told her about the conversation with [redacted] and she then ranted on that [redacted] will be back when she in in the office and you can call her. I was then under the impression that I am not going to speak with [redacted] the GM when I asked for a physical address to come in she said I am not allowed because there is no waiting for a GM to hear my case. There is something deeply wrong here and I am very upset with this issue. The professionalism and anger behind the phone has caused me to notify the Revdex.com about this case. I then researched this business and there is MULTIPLE cases like this happening to a lot of other customers. Please yelp "Priority Parking" you will see an abundance of dissapointed, angry, frustrated, and hurt customers. Please help me resolve this issue and come to a resolution because this is absolutely unacceptable. Thank you.Desired Settlement: Thank you for you're time and consideration Revdex.com

Please look at their yelp reviews and see the amount of unsatisfied customers.

They are very very hurtful over the phone and no show of professionalism.

Please help me out and resolving this matter.

Someone needs to stand up these people and put them in check.

This is not ok at all, and I am very very hurt.

Their # is [redacted]

"Priority Parking"

[redacted]. 95814

Business

Response:

I am out of office until Monday June 27th I will talk with [redacted] and review this complaint and will respond at that time.

Business

Response:

I spoke with staff, Priority waived the $15.00 late fee and Mr. [redacted] has paid the $25.00 ticket and all seems to be resolved.

Review: I park in this lot daily, it is behind a brick wall and does not have a good view of the street and there are no lights. When I have to work late I like to move my car later in the day close to the one area where you can see the street and where I don't have to walk all the way across the parking lot to get to may car. I do this for my personnel safety. On 04/21/2016 I was parked in the very back of the lot and so I went out in the afternoon and moved my car. When I got back there was a ticket on my car and I was told it was because I left the lot and came back. I didn't. I see lots of cars parked in the wrong spot and some in spots that are not even marked. I see cars with out tickets parked there. I believe I was unfairly charged and as there are no signs or information on where you can and can not park.Desired Settlement: I would like the 25.00 I paid for the ticket returned to me.

Business

Response:

This case was reviewed by staff and discussed at the time with customer by the supervisor, on site. If you move your vehicle, for any length of time and do not pay for the 2nd space, you will be expected to pay for the new space. This was explained to the customer and she replied she would not pay for new space, We stand by the reason she received the $25.00 invoice for lack of payment.

Review: Sign said parking $5, fine print higher cost. Ticket machine said "no changed returned" away from slot where money went-I put in a $20 b4 I saw it.

The sign on the street said parking was $5.00. There was no way to see the fine print on the sign which said the $5 was for evenings and weekends only. We found out the higher cost when we went to purchase our ticket from the dispenser. We put in a $20 bill before we saw the small print, located away from the money slot that said "no change given." So we ended up paying $20 for a $10 parking space that we thought would cost $5. Their business practices are deceptive. I would like a $10 refund.Desired Settlement: We'd like a $10 refund.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Phone: (XXX) XXX-XXXX

Contact Email: [redacted]@yahoo.com

Please have customer send a copy of ticket/receipt to office and we'll process refund of $10. Send to Priority Parking 830 L Street Sacramento CA XXXXX Att: [redacted]. Thanks you.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

They agreed to do exactly what I requested, issue a refund. I sent them a copy of the receipt per their request. As long as they follow through, I will be satisfied, but I still think they should make their signage clearer.

Review: On Sunday, April 12th, we paid $15 to park in the lot at 1414 I street for an event at the Sacramento Convention Center scheduled from 12:00-3:00 p.m. Upon returning to our car, we found that it had been boxed in on all sides. After the designated parking slots had filled up, the lot allowed people to park in front of and behind the cars that were in designated slots.Because so many cars were boxed in, people were yelling and upset. We had to stand there and wait until the two cars in front of us were moved before we could get out. Why are they allowed to do this? My husband had surgery 7 days prior which is why we paid $15 to park in this lot (it was close to the venue)and it was urgent that I get him home as soon as possible for medical reasons. The attendants were not helpful and would not refund our $15. I would like the $15 we paid refunded to us because we didn't pay to park in a lot that made our car inaccessible for almost an hour.Desired Settlement: I would like the $15 we paid refunded to us.

Business

Response:

Sunday was very busy BUT there were attendants on duty and when interviewed they said in some cases it did take 10 -15 minutes to move cars around but it did not "take almost 1 hour" We will refund the $15.00 in question. But I recommend anyone with a medical condition be dropped off and picked up at the venue. But thanks for parking with us.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and, as long as they refund my $15.00 as stated, I find that this resolution is satisfactory to me.

Consumer

Response:

On 4/13/15 I filed the following complaint with Revdex.com - complaint ID [redacted]:On Sunday, April 12th, we paid $15 to park in the lot at 1414 I street for an event at the Sacramento Convention Center scheduled from 12:00-3:00 p.m. Upon returning to our car, we found that it had been boxed in on all sides. After the designated parking slots had filled up, the lot allowed people to park in front of and behind the cars that were in designated slots.Because so many cars were boxed in, people were yelling and upset. We had to stand there and wait until the two cars in front of us were moved before we could get out. Why are they allowed to do this? My husband had surgery 7 days prior which is why we paid $15 to park in this lot (it was close to the venue)and it was urgent that I get him home as soon as possible for medical reasons. The attendants were not helpful and would not refund our $15. I would like the $15 we paid refunded to us because we didn't pay to park in a lot that made our car inaccessible for almost an hour. I requested a refund of my $15 and the complaint was closed as resolved. To date, I have not received a refund of my money. Please reopen this case. I allowed over 30 days for the refund to be sent.I would like the $15 we paid refunded to us. My address is listed above.

Business

Response:

I am out of office until tomorrow. I will respond Thursday. I did look into this complaint and understood we had resolved...refunded the $15.00 and lot was valet and took some time to move cars around but challenged the time factor.

Business

Response:

Check going out today to Ms. [redacted] to address she stipulated. Apologize for the delay. Closed accounting office in San Francisco and ended up being overlooked.

Review: I chose 'customer service issues' as the topic for this complaint--but I truly feel this is a MORAL issue and that Priority Parking Sac is running a scam to take advantage of local residents without remorse. Last night at about 6:30pm I entered a parking lot on R and 15th in midtown Sacramento, right next to many restaurants and bars (it looks like it is a lot for the establishments). The gates were up, there was no visible signage that showed payment was required to park, and many other cars in the lot showed no signs of payment tickets on their dashboards. Like the city of Sacramento, it looked like there was free parking after 6pm. At around 8:30pm when I returned to my car, I was confused to find a parking ticket in my window--along with EVERY other car in the lot! If it were only my car with the ticket, I would of course think that this was my fault and happily pay the fine. However, since every other car had a ticket, this leads me to believe that this is the company's goal--to allude that their lot is free parking and trick innocent drivers into thinking they can park for free. I was very upset by this, so today I called Priority Parking Sac to let them know they need to reconsider their signage because it seems so unjust that they are truly setting people up for failure. While trying to explain what happened to the manager [redacted], I was interrupted THREE times in a very hostile tone from her saying 'the sign is there I just checked it.' I asked if that means other people had called to complain and she confirmed that she has received a call from another frustrated driver who had been ticketed. She then told me that it was up to me to pay the fine, she couldn't force me to so she would just take me to collections. [redacted] was unbelievably rude to me, did not apologize once, and did not say she would make any effort to put up a larger sign to people are not fooled by their scam in the future. I am appalled by this company's immoral business model and cannot believe they are legally in operationDesired Settlement: I would like to be refunded the $25 that I had to pay for this parking ticket, and also would like every other car who has unjustly received a ticket in this lot to be refunded. I ESPECIALLY would like the company to put a LARGE sign that shows that paid parking is required, and to not have their gates up which alludes to free parking. I also would like to know that staff are trained on conflict resolution so that no one else has to suffer through the rude customer service that I did with [redacted]

Business

Response:

I have reviewed Ms. [redacted]'s claims with both office staff and supervisor. We will refund the $25.00 fee with her proof that she paid as the office has no record of any payment. The signs on the lot are acceptable and are plainly visible with instructions as to when lot is operational and on how to pay in advance. We park thousands of customers per day and have only a handful of customer complaints or problems per month that we take very seriously and respond to each concern. Please check your records to validate our quick response in acting on such complaints or concerns. Ms. [redacted] is free to park with the city or any other operator of her choosing.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern. I mailed a payment on 12/17, the same day I made this complaint as I did not want to be taken to collections as the representative who spoke to me threatened to do, so I am not sure why they claim to not have received it. I am not sure how to proceed--I suppose I will just monitor my bank account and make sure if they deposit my check that I receive a reimbursement. As for their response--I disagree that the signs are posted clearly, I'm sure you can agree that if that were the case, there wouldn't have been 15+ cars in the lot with tickets.

Review: They advertise in large letters that they are a PUBLIC PARKING facility. Public Parking is typically free for the handicapped. I have a handicap license plate. I parked in a spot marked for handicapped. A friend parked directly beside me, displayed his handicap placard and did not receive a"parkinginvoice". By having PUBLIC PARKING in large letters they are entrapped the handicapped.Desired Settlement: Return my $12 and either remove "PUBLIC PARKING" from all their signs or add in the same size letters, "NOT FREE FOR THE HANDICAPPED".I called to complain and was given a run-around.

Business

Response:

I will review complaint and answer customer when in office July 31st.

Business

Response:

We received a negative response from customer. This is our response, Dear Mr. [redacted], I'm sorry you have an issue with paying for parking on private property. This is the first time we have encountered anyone making an issue under your circumstances. The City of Sacramento does not regulate charging a fee for parking in private lots or garages, it's up to each individual property owner to who can park and how much to charge. Regarding your experience at[redacted], each governmental agency may have different rules on charging their customers for parking, some may charge and some may provide handicap parking at no charge. please review the California Vehicle Code 22511.5 which speaks to the public right-of-way. Please feel free to contact City of Sacramento Public Works that regulates parking in it's jurisdiction, for both private and public off-street parking facilities. Thank you for your follow up and concerns.

Consumer

Response:

I am rejecting this response because: My main objection is that the signage in large print is misleading by advertising the lot as PUBLIC PARKING.

I DOUBT THAT I AM THE FIRST PERSON THAT HAS FALLEN PREY.

Review: On 9/9/2015 I dropped my car off at this faculty and paid the daily parking charge of $10. I was not able to pick my car up before the garage closed for the night. I showed up the next morning at 8am to pick up my car fully expecting to pay the nightly charge, but they also tried to make me pay another daily fee - even though I was leaving. They said that the overnight charge expires at 6am. I then pointed out that they do not open until 7am so how could anyone meet those requirements. I said at worst they should only charge me for an additional hour. They said that their policy is to charge the daily rate in these situations.Additionally, the parking attendant wanted me to pay in cash. This is an unfair business practice that should be stopped.Desired Settlement: This facility should allow overnight parkers to pick up their cars before 9:00 AM without an additional charge.

Business

Response:

The customer was only charged the overnight rate of $10.00 and garage waived the hourly rate of $6.00. office manager talked with customer and all appeared resolved. We assume he is satisfied with the outcome.

Consumer

Response:

I am rejecting this response because: The business practice is not fair, and here is why:

1) The $10 nightly expires at 6:00 am and the business does not open until 7:00 am. So there is no way to get your car back without additional charges.

2) There is no "out by without additional charge" time posted (which I believe should 9:00 am for nightly parkers) leaving the Lot attendants free to charge whatever they think they can get away with.

3) There is no information handed to the customer during check in indicating hours or charges that could be expected if the car is left overnight. (They know the regulars vs. the one-offs like me.)

4) Payments were asked for in cash, leaving little to no audit trail of what actually happens.

5) The Lot Attendant tried to make me pay the "Day Fee" of $10. It was only when I protested to the on-site manager that the offer of $6 was made. This indicates another aspect of this corrupt business practice of bullying customers into paying the max amount unless they protest.

6) I was only released from the additional charges because I was very vocal, and insistent. I doubt if most other customers would take it this far. Yes, they finally gave me my car keys without having to pay extra, but how many others are being cheated? So at this point it is not about me, it is about an unfair business practice designed to get additional payments from unsuspecting customers.

Business

Response:

This is not true, he was asked to pay cash because the credit card machine was down. He came back after hours to pick up car...he was charged the additional amount because on top of over night charge HE WAS REQUIRED TO PAY THE HOURLY RATE AND I UNERSTOOD THAT THE OFFICE WAIVED THAT FEE, WAS THAT NOT THE CASE. We do not engage in "unfair BUSINESS PRACTICES" OR WE WOULD BE OUT OF BUSINESS. PLEASE HAVE CUSTOMER COME TO OFFICE AND WE'LL GO OVER ENTIRE SEQUENCE AGAIN.

Consumer

Response:

I am rejecting this response because:I stand by my statements. Go and see for yourself.

Review: Priority Parking double charges all customers.

The parking at 1926 Capitol Ave between Capitol and N streets across from Jacks Urban Eats was taking over by Priority Parking April 1, 2013. Monthly parkers were given option to continue parking with the assurance that they sold only enough monthly spots that each of us would get a spot with in/out privileges. They then put a daily pay box at the entrance, and did not designate monthly spots, so daily parkers PAY for the spots monthly parkers have already paid for, including valet parkers from Zocalo. When monthly parkers return from lunch we never have spaces to return to as all daily parkers have taken up the lot. The employees are not helpful, they cannot tell you where the overflow lots are, and that if we move our cars at anytime, thats a choice we make even though we are guaranteed a spot, and have in/out privileges. The contact [redacted] always refers to her manager [redacted] who mever returns a call so no questions are ever answered.Desired Settlement: I want a reserved spot like my contract states.

Where I am guaranteed a monthly spot for the amount that I signed up for, so that I can park on a daily basis and leave and not worry about do I have a place to park where I pay to park.

Business

Response:

Business' Initial Response

Thank you for the inquiry. The customer is misleading the Revdex.com. The parking agreement does not provide for "reserved parking". We issue a hang tag each month for parking at the subject lot and offer overflow parking at an adjacent location.

We will gladly refund the customer their June monthly parking fee if they are not satisfied with the agreed upon terms and conditions.

Please note, we require a 30 day notice to cancel but in this case we will make an exception.

A copy of the monthly contract will be forwarded to the Revdex.com for the file.

Case appears closed from our position. Thank you for your time and consideration.

Thank you,

Office Manager

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

That absolutely does NOT satisfy the fact that I was cancelled for JULY without any notice. Why would I pay more money to have monthly parking which Priority Parking will not identify as mothly, although their contract attached cleared states: #6 MONTHLY PERMIT HOLDERS MUST PARK IN AREAS DESIGNATED BY PRIORITY PARKING.

And yet, I do not have a designated parking area.

No thanks, I'll Call Kurtis instead.

Business' Final Response

Priority parking's response to Ms. [redacted]: priority will offer Ms. [redacted] Aug, and subsequent monthly parking at a rate of $125.00 per month to be paid in advance each month. Priority will waive any fees incurred for July and June. If the lot is impacted by events and the lot is full, Ms. [redacted] is to call the office and will be directed to the next available lot. There will be NO reserved parking, moving forward, on this location. Thank you.

Review: I cancelled with this company at the end of June and I am recieving bills in the mail saying that I still have a parking space with them. I have called multiple time and have spoken with no one except the rude receptionist Irma (nightmare, and she is not very popular on [redacted] either. I've asked for [redacted]whos name is on the voicemail when I left a message) or the manager and she refuses to help. I cancelled my parking services at the end of June and started parking some where else. Why are they billing me for $750?! Why are they allowed to get away with this ?Desired Settlement: I want my account canceeled as of June 30th. I want the business to stop sending me bills that I am not responsible for. I want someone to know what this company is doing to hard working state workers.

Business

Response:

Customer came to office at approx. 10:45 AM Monday 9-28-15, screaming and threatening staff, had left a voice mail also threatening harm to staff. She has never cancelled her parking and in contract she signed she is required to give us 30 days notice...if not she needs to pay $25 cancellation fee. For us to track and administer all monthly customers, those requirements must be met. We have filed a police report because of her actions.

Review: On 11/19/14 I parked in the parking lot located at [redacted] When trying to pay for the parking slip the machine would not respond. After several attempts and calling the posted 800 number I gave up in order to get to my meeting. When I came back to the car I found a ticket from the company attached to my door handle for a $25 parking fine. When I called the company to dispute the bill, I was made to believe that I did something wrong. The lady at Priority Parking admitted that I should have pushed the button really hard or called the local number located inside the attendant stand.1st: If the machine requires the button be pushed really hard, then it is broken and needs to be repaired.2nd: It was dark outside and I could not see anything inside the attendant stand, I called the 800 number posted on the outside of the stand.Desired Settlement: Refund my $25 and fix the machine. I attend meeting at the Masonic lodge 2 -3 times a month and don't want to deal with the problem on a weekly basis

Business

Response:

I will have to review this complaint. it is the first time I have seen this. Please use my email on record as I usually get back with answer/solution within a week. If machine was inoperable, we have to research complaint by date and if that was the case, we usually only charge for the unpaid parking amount and waive the penalty. Please allow me until next week for answer as I'm out of office this week. Thank you.

Business

Response:

Spoke with Mr. [redacted] last week and told him I'd look into matter, interviewed attendant and office staff that were familiar with incident, both claimed on their review, that machine was working before and after his attempt to pay machine and machine was working properly, so we will have to decline his claim. We are disappointed that we could not resolve the matter to his satisfaction.

Consumer

Response:

This is turning into a big hassle and I am just over it. I insist there is a problem with the machine. I talked to several Mason's in my lodge and none of them park in that lot, due to the inconsistencies and machine malfunctions. I am over being mad, I paid the fine, and will join my brothers in boycotting the parking lot. Go ahead and close the issue, as it is no longer that important in the grand scheme of things

Review: Over charged for parking.

I parked at their $2/hour lot on 915 L St Sacramento. The automatic payment collection box was broken and wouldn't take my money or credit card. When I returned to my car there was a bill for $25 on my window.

I feel the broken collection box is a scam, and that this business is attempting to get more money than they advertise on their business sign.Desired Settlement: I owe $6 for parking, not $25. I will pay $6, not $25.

Business

Response:

Business' Initial Response

Good afternoon, the customer says he/she parked at 915 L Street, we don't operate a lot or garage at 915 L Street. They must include make of car, license number or violation # and date for us to research it. THANK YOU.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The machine was not working. Myself and my companion both attempted to pay with cash and two different credit cards.

Business' Final Response

We will accept the customer's offer to pay the parking due of $6.00 and we will waive the all day rate of $25.00 for lack of payment.

Review: Parking company intentionally scams customers

Effective April 1, 2013, Priority Parking bought over a parking lot from Midtown Parking at 1926 Capitol Ave, Sacramento, CA. 95811. Priority Parking solicited customers who had been parking in that lot to enter in a contract with their company for monthly parking. The employee with Priority Parking who coordinates with the customers and their contracts for monthly permits assured me on numerous occasions via telephone call that the company would designate 1/2 of the spots to monthly parkers and 1/2 for daily parkers. Customers who pay for monthly parking would be guarenteed a spot in the lot, but not guarenteed the same spot everyday; however, there will be a spot available as they only sell a limited amount of permits to accomodate those agreements. I soon learned that this lot is NOT monitored or regulated. Monthly parkers are not guarenteed a spot, there are no designated number of space specifically for monthly parkers, and daily parkers consume 80% + of the lot. In addition, Priority Parking allows valet parkers to park in that lot from surrounding restaurants. The employee, [redacted] never has answers to questions I have regarding where to go if monthly parkers can't get a daily spot, even though we pay for it, you can never get a hold of a supervisor, and I was told that the only way to get a guarenteed reserved spot is to pay $125 a month. Today, I received a notice that monthly parking is now up to $125. This company is triple dipping and promising monthly parkers a spot in their lot, which is misleading, deceptive and fraudulent business practices.Desired Settlement: This company needs to discontinue their deceptive business practices and follow what they promise to their customers.

Business

Response:

Business' Initial Response

I am sorry the customer is misrepresenting the parking agreement, our interactions and conversations. The subject customer paid for non-reserved parking and we have provided this service. If the customer is not satisfied with the parking facility and our agreement, I recommend we terminate our business relationship. (A copy of the parking agreement will be provided to the Revdex.com.)

In an effort to resolve this matter, Priority Parking will refund this customers June parking fees and request that they find alternative parking arrangements.

Priority Parking offers daily parking for $5 per day at this location so customers have multiple parking options.

Priority Parking looks forward to continuing our services and dedication to making available professionally managed parking spaces in Sacramento.

Thank you for assisting us with this matter.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

There clearly is a misunderstanding in the complaints I have filed.In nowhere do I state that as a monthly parker, I am entitled to a RESERVED spot, as I know that in order to obtain a reserved spot, I would have to pay more; however, I was told on numerous occasions that there would be availability of space for monthly parkers during business hours that we pay to park in the lot, as there are a certain amount of permits sold to accomodate those arragenments. My point being is, the business does not do this. Additionally, the contact person from the lot is not responsive. I would have to contact the office 2-3 times before getting a response and would have to wait several days for a response. The contact person also does not know where the additional lots are to direct customers if their normal lot they pay for is impacted. I'm not looking for any monetary settlement. I want at least an apology from the business understanding that there are customers who are upset and to re-evaulate the practices of the business. My experience with the busienss as a customer and even the way the complaints are handled and how rude the responses are to complaints is disheartening.

Business' Final Response

We do "stick to our word" and have responded, if customer not please with service, we will refund the amount in question. The monthly contract clearly reads that parking space rate is a monthly rate and not a "reserved rate" and we do everyting we can to accommodate our monthly customers by offering parking at other locations if their normal lot is impacted by other Midtown events. We appreciate business from both our monthly and daily customers and work very hard to balance both.

Review: I park in the available Priority Parking owned lots five days a week while working for the State of California. I pay either $12.00 or $10.00 each day depending on which lot has available spaces. On Wednesday, November 25, 2015, I parked in a space at the 1616 J street lot. I proceeded to the machine that dispenses tickets and inserted my credit card for payment. I did not observe any unusual activity at the lot.When the machine returned the ticket that is placed on the dashboard of my car, I saw that I was charged $20.00 instead of $10.00. At about this same time, an attendant appeared and said, "Give me your keys." I asked why and he said, "Valet parking." I disputed his claim because there was no indication that the lot was valet parking (No sign, I was allowed to park my own car. To me, it was business as usual. It is not uncommon to see an attendant at the lot when I park in the morning and leave at night.) After a heated discussion with a particular attendant, another attendant approached me and allowed me to park my car in a space that did not require handing over my keys. I later called the business to ask for a $10.00 refund. This business refused to refund $10.00 while there was no indication that the parking lot procedure was changed on that particular day. Their customer service process is unbelievably substandard. If I have to walk 12 blocks every morning, I will never use this company's lots again. They have lost a good customer over a $10.00 refund. Priority Parking Sac, shame on you!Desired Settlement: Refund my $10.00.

Business

Response:

Priority Parking prides itself with our customer relations and response time for customer concerns. The date in question was a Wednesday Nov. 25th and was a Citizenship Day where all midtown parking is impacted around the Memorial Auditorium. Monthly customers know to come in early so that they may have a space, dailies are parked on a first come first served basis That is why some lots will be valet parked. All lots have signage at both the pay machine and in the ticket/receipt window stating that for special events, that rate can change, based on market conditions and supply and demand. We would very much like to have Ms. [redacted] continue to park with us. The event rate for that day was $20.00.

Consumer

Response:

I am rejecting this response because: I have parked in Priority Parking lots five days a week since April, 2015. I never encountered "special" parking days during that period of time. I had no reason to expect that the day was anything but "business as usual" for my parking needs. I did not see any signs suggesting a special event or higher price until I paid for my ticket. Nobody approached me to inform me ("Give me your keys.") valet parking was in progress until after I parked my car and paid for my ticket. I will not be treated in such an appalling manner, as I will never park in Priority lots again. I commute from Palo Alto to Sacramento. Folks are not treated this way in my city. Priority Parking has demonstrated a severe lack of customer service skill over a $10.00 refund. I am shocked at their response.

Business

Response:

Re complaint ID #[redacted] Date filed 12-1-15 customer [redacted]...sample of ALL signage on ALL event lots showing event rate...placed out night before event by staff

Consumer

Response:

I am rejecting this response because:I entered the parking lot in question from the adjacent lot. I always try the first lot first and if it is full, I enter the second lot from the back of the first lot. As can be seen in the photograph, I entered the lot from behind the ticket machine and had no reason to look above the machine when collecting my ticket. Priority Parking has received more than $200.00/month from me in parking fees since I began working in Sacramento in April, 2015. Either they are unable or unwilling to return the $10.00 refund that I have requested. They have lost a customer over $10.00! I now park in a cleaner, safer, covered lot for one half the price. The gentleman that initialed my parking ticket and allowed me to park my car in a single space without surrendering my keys demonstrated good customer service skills. The rest of you folks need some classes.

Review: On the 11th of April 2014 I was attending a work related function at Firestone Restaurant from approximately 3:00p to 5:30p. Upon reaching the restaurant, I parked my vehicle in space 25 within the parking lot on the corner of 16th and L at Priority Parking. Two of my other colleagues also parked at this lot during the same time frame. I attempted to pay the $14 dollar fee (which was reimbursable by my company) via credit card. I made several attempts to charge my card; however, the card reader was malfunctioning. Two of my colleagues attempted to pay as well with their credit cards which were also unable to be processed by the machine as well. We also attempted to pay with cash via a $20 bill; however, the machine repeatedly rejected it as well and the bill nearly blew away in the wind. Due to the work function starting and lack of other parking options, I left my vehicle in the lot with the expectation of receiving a ticket and would contact the company about the malfunction to correct the issue.As expected, I did receive a citation, and I called immediately. Also as expected, nobody was available. All three of my colleagues and I left our messages with Priority Parking on April 11th with a call back number at approximately 17:45. Those phone calls went unreturned. I called back and left a second message on April 24th and was able to speak with a telephone attendant. She indicated that there are two machines present just in case one malfunctions which was true; however, I did indicate the 2nd machine had no power. She explained that you have to turn the machines "on" on order to pay; however, this information was not available on the instructions at the parking lot. The attendant stated that the tickets must be paid because the telephone call made about the malfunction was after 5pm and there was not anyone in the office to resolve the matter. The telephone attendant did admit that several tickets were issued during the timeframe in question.Desired Settlement: I paid the citation of $25; however, the parking fee was only $14. Had their machines worked properly, I would not have had to pay the extra fee. I do not believe it is fair to charge my company an extra $11 dollars because of an equipment malfunction and lack of proper instructions on the display above the 2nd machine.

Business

Response:

Customer parked and logged complaint that pay machine were not working properly. I received complaint May 9th and will research when in office 5-12-14.

Consumer

Response:

Consumer states that they have resolved the issue with the company and they are satisfied.

Review: Improper parking fine when parking fee had been paid

I parked my vehicle at Priority Parking's Sacramento parking lot at 1114 P Street on Sunday, December 8, 2013. I parked in space number 20 and paid the applicable parking fee at the automated collection machine. Prior to paying, I read the parking sign and the instructions on the automated machine. Neither the sign nor the machine contained any reference regarding the requirement to display my parking receipt in my vehicle.

When I returned to my vehicle two hours later I found a $25 Parking Invoice Notice on my vehicle for failing to display the receipt on the dashboard of my vehicle. I called the phone number on the notice on Monday, December 9 and was informed that I did not need to pay the invoice if I provided a copy of my parking receipt and my phone number.

I emailed the company at the [email protected] email address on Tuesday, December 10, but have received no reply from them as of Tuesday, December 17. Desired Settlement: I am requesting written confirmation from Priority Parking that I owe no fees, penalties or monies of any amount associated with this unfortunate misunderstanding.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Phone: XXX XXX-XXXX

Contact Email: [redacted]@yahoo.com

Please have Mr.[redacted] contact [redacted] at XXX XXX-XXXX ext [redacted] and please give her the ticket number license # and make and model of vehicle and she will take care of ASAP. Email address was down. Our apologies.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

[redacted] confirmed that my parking violation has been voided.

Review: My daughter and I parked in this facility on a Saturday afternoon at the outrageous price of $15.00 in order to watch a 2 hour play. When we arrived we parked next to a vehicle who was over the line which then caused my car to be slightly over the divider line but still plenty of room for a car to park there. When we returned there was a parking ticket that says to enclose $137138.00 for parking in two spaces and an additional $15 will be added if not paid by 12/19/15. There is a picture of my car which IS NOT taking up two spaces, of course, the picture was taken AFTER the other car was no longer there to see that I could not have parked any further to the right without hitting the other car. In addition when you look at the picture the car parked in front and to the left is also over its divider line. The MOST I would think they could charge would be another $15 but I am disputing ANY charge since there was plenty of room for another car to park next to me but especially not going to pay $137138.00...whatever that is.Desired Settlement: Void ticket for license [redacted] from 12/5/15. Also, please provide explanation of what it means on the ticket where it says below vehicle the word Location: Phone. What does that mean? There are also initials Chkr: DZ but did not fill in the space number.

Business

Response:

Obviously a mistake on amount...charge to her since she did not pay for one stall let alone two ...is $15.00 per stall, which equals $30.00. We apologize for the error on amount but a simple call to office would have solved the issue.

Consumer

Response:

I am rejecting this response because: I did pay for the parking spot and did not take up two whole spaces, there was plenty of room to park next to me and it was only because the car that had been on the right of me was too close that in order for my daughter to exit the vehicle I had to park slightly over. We were only there two hours and I find it convenient that the picture was taken AFTER the other car left so you could not see that it was due to my mistake of parking next to a large vehicle that was to far to the left. First there was an error on the amount and then another error by accusing me of not paying at all when the parking ticket was clearly in the window and I have the banking transaction to prove it. Although I definitely do not believe it was an error to wait until the other vehicle left before taking the picture.

Business

Response:

We will cancel the 2 $15.00 charges if customer can send us proof of payment. We are sending all requested pics of violation under separate heading.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Please find the attached bank statement notice where it shows Priority Parking was paid $15.00. Thank you.

Review: Ticketed on 11/09. Contacted manager about appeals process. Left detailed message but have received no response. I have called 4 times this week. I was hung up on by [redacted] today 11/13. When I initially called today spoke aother rep about process, she started to give me a work around/solution but stopped and call was transferred to [redacted] who subsequently hung up in my face. Called back and asked to leave another message for [redacted] (?).But as stated before it has been over 96 hoyrs since first message I sent. Took pictures to verify inability to read stall markings. Saved tickets to verify at least 4 days in past month where car was parked with stall 11 and not ticketed. [redacted] told me I was lucky....you can't arbitrarly ticket on some days and not others or to have some officers ticket and not others. Additionally the numbers painted are worn and may not meet ADA requirements re viability...researching ADA laws now.Desired Settlement: Irma suggested I pay 6.00. I told her my card was charged for 6.00 on 11/9. I would like the ticket voided.

Business

Response:

Customer normally parks in stall#11 and always had paid correctly. This day in question, 11-9-15, she parked in stall #21 and DID NOT pay for stall #21 (see attached) AND you can see numbers are plainly displayed. You MUST pay for the stall you have parked in OR you will receive a ticket....we have voided her ticket (see attached) but recommend she park elsewhere if simple directions can't be followed.

Review: This business is a parking facility which, in my opinion, engages in deceptive and discriminatory practices. At the front of the parking lot $5.00 parking is clearly advertized via a large sign however they apparently charge different rates for different sized vehicles which is not clearly delineated in any parking schedule readily visible from the street or on casual inspection of the facility. Further the practice of of charging different rates for the same exact service is discriminatory. They do not provide any larger parking spaces for larger or full sized vehicles therefore have no justification for charging a higher rate for those vehicles. Instead they arbitrarily and deceptively apply a higher parking fee to larger vehicles. They make these higher fees known by having a rude and fowl mouthed parking attendant place an invoice on the vehicle once the flat advertized fee has been paid and the vehicle already parked. Personally I have never encountered a parking facility which engages in such practices. Most commonly the rate is applied to all vehicles equally and is clearly visible to prospective customers before entering the facility.

Product_Or_Service: Parking Space

Desired Settlement: DesiredSettlementID: Refund

I would like this matter resolved by the parking facility issuing an apology, refunding the additional fees and surcharges which I have paid them. Further In order to avoid such issues in the future they should revert to a flat fee for all vehicles according to their advertised rate or clearly post the differing rates and let customers make an informed choice as to whether or not they wish to pay the differing fees.

Review: We received a dubious violation penalty after paying for a ticket and despite numerous attempts to contact the company to pay, we have had no luck.

On 5th May 2013 we parked our car at the 'Aqua' parking lot near to the piers in San Francisco.

Two persons in our party went to the machine to pay and were met by a guy in uniform who said he would issue the ticket and subsequently did so on receipt of cash. We put this ticket in our windshield and went off.

We came back to find a violation notice on our windshield for using an incorrect ticket. We believe we may have been scammed by the 'attendant' and put this down to experience.

However, we now wish to pay and being back in the UK after our holiday we have called the company multiple times, emailed and faxed to ask how we can pay. They never answer, it's always voicemail. They do not respond to the faxes nor emails either.

So we are stuck trying to pay this violation which no doubt will have the additional charges added as we haven't paid yet and they will then pass to our car rental company who will also add a fee to the charge.

Please just let us pay!Desired Settlement: Either for us to be able to pay the violation before the due date so we do not have the additional fees attached and that it is not passed onto our hire car company for even more fees to be added

or

The original ticket accepted and violation cancelled.

Business

Response:

Business' Initial Response

Sorry for your inconvenience. Our telephone systems have been out of service.

Please just pay the amount due without any penalties or additional money. Also, please send us a copy of the violation notice (the one with the barcode on it) so that we can delete it from our records.

Thank You,

Management