Pristine Auction

***,We would need more information in regards to what you are referencingEverything offered in our auction comes with highly reputable authenticationIn review of your account, we show that you purchased a Kobe Bryant jersey which included a PSA COA (Lot # [redacted] ), Dak Preskott Signed Cowboys jerseys which both included JSA COas (Lot # [redacted] & Lot # [redacted] ) and an Ezekiel Elliott signed Cowboys jersey with a JSA COA (Lot # [redacted] )These authentication companies are the most trusted in the hobby and are recognized as legitimate by any major auction houseWe are completely confident in the authenticity of these jerseys and request that you research this furtherWith proper research, we are confident that you will be completely satisfied that what you purchased is 100% authentic

I have won several bids with Pristine Auction in the past with no problems... until now. I had won 3 more bids, but then I notice I have two more items tacked on to my "Winning Bids". I emailed them a few times explaining that I did not bid on these two items, but they insisted I must have. The last time I spoke with this male CSR, he seemed agitated that I insisted on being helped with this matter and was asking to speak with the owners. The call was ended. After that call, that evening, "mysteriously"... my computer suddenly acted as if someone had hacked into it and had taken over the controls! I was unable to use my keyboard and had to do a manual reboot of my computer TWICE to finally get it to work... and even then, it worked very slowly that night, so I shut it down. The following morning, I looked on my "Controls" menu of my computer and found that someone had added a 24 hour Program the night before... that coincidentally matched up with the time my computer crashed! I then asked to speak with the owners, but was only directed to Nadia... their "Customer Service Supervisor". Nadia sent me many response emails insisting I bid on these two items and in so many words, kept calling me a liar. I explained to her that I had been a very successful Retail, Loss Prevention and Customer Service District Manager for a large national company for over 30 years and it appeared to me that someone had hacked into my computer and stacked these two items onto my other three items in order to give their company a higher overall ticket price. Even though my three items were not bid on at the same time these bogus two items were, she insisted I was the one who bid on them and I was responsible for them and she would not take those two items (totally over $100) off my account. I continued to insist on speaking to the owners... she continue to tell me that wasn't an option and that I must pay for these items... removing them from my account was not an option. At that time, I removed my Debit Card information from my account hoping that would force a conversation with the owners about this fraudulent sale. Then I was Auto-Charged for those two items without my consent.. and apparently with somehow them storing my DC information without my consent, as well! So... here I am today. BILLED for items I never bid on and after a couple of weeks after the bidding ended, I still haven't received ANY of the items I had "won"... the 3 ones I DID bid on... OR the 2 I didn't. This is a Company of thieves... possibly led by Nadia! Why am I not able to speak to the owners? If I were the owners, I sure would want to know about my employees stealing from my customers! If I don't receive ANY response from the owners or do not get a refund for these two items... then these two "Godly" owners are in on the fraudulent theft, as well. In the 56 years of my life... this is BY FAR the worst experience I have ever had with a "Company" and is BY FAR the worst "Customer Service" experience EVER... and that includes the non-existent "customer service" at most retailers, especially Best Buy. Anyone still on the fence? Do NOT become a customer of Premiere Auction. You will regret it at some point!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Donald W***

***,Our process is very transparentIt is actually significantly more transparent than most other auction housesOur policies describe exactly how the reserve system works and how to determine which lots have a reserve priceYou can review that here under the "Reserve Prices" section: https://pristineauction.com/auction-policyPlease also note that you bid on the item in question multiple times and won the bidding on the item for below your maximum bid

We have communicated directly with the customer via e-mail and have offered to take the piece back for a refund of the full purchase pricedespite the fact that the item was won at auction and was delivered exactly as shown/describedNot sure what more we can do than that?

Although our vender has confirmed that the football shown was NOT the football that was shipped, we have still offered to provide a suitable replacementThe football images provided does not match a SKU that was ever in stock with our venderOur team has requested that the football in question be returned to us and we will then send the replacement

Per our posted auction policies, an item can be removed from auction at any timeIt is rare that an item is pulled from auction once the auction has started; however, it can happen for a couple of different reasonsAfter review, the lot in question (lot #***) was pulled based off of a previous bidder fulfilling their obligation to pay for the lot. Please also note that the lot in question (lot #***) was removed based on this policy 7+ days before the auction was scheduled to end.Based upon the timeline set in our policies, a winning bidder has days to pay for a lot before that lot is relisted for sale in the auctionThe bidder then has additional days before the lot is forfeited and they are no longer permitted to pay for that lotIf the previous bidder pays for the lot before that time expires, they are awarded the lot and the relisted lot is cancelledThat is what happened in this caseThe lot in question was cancelled due to payment from the previous winning bidder and that was done early on in the process of the item being re-auctioned. As for accounts being restricted, it is our policy to restrict accounts after days of non-payment on an invoiceAt that point, payment on the unpaid invoice would be required before new bids can be placedWe do give an option at checkout to hold an invoice to combine shipping with future invoices in an effort to keep shipping costs to a minimum and to allow multiple invoices to be combined.If there are any other questions or concerns please feel free to e-mail me directly to *** or give us a call at the office at ###-###-####Thank you for your business and thank you for your patience

Do not understand what that statement meensAll I know is the football that I purchased thru the webWhich states in the terms and conditions is returnable.if in fact wrong or not described as.. this autographed ball has scars scuffs all overThe autograph is smudged in two places.the certification is for another ballAnd photograph is also a different person signing another ballFor the amount of money paid. I and anyone else would expect a nice piece of memrfobilia for his or her home to showcase to show off to family and friends. This piece is a sub par piece that anyone would be ashamed ofLooks like someone is trying t o pawn off garba grstuff as pristine stuff. Th hey ds should be ashamed of themselfs

You do not auction something you never hadI honestly think they had a higher bidder after the fact and screwed me

Our consignment team visited *** *** in person and accepted his collection on consignmentDuring that visit it was made clear that the items would be sold with no reserve pricesIt was also made clear that some of the items may be returned to him, at our discretion, if the value was too low
Many items were rejected and some were placed into the auctionA contract was signed which stated that the items would be sold with no reserve price and would be retained by Pristine Auction until sold*** then demanded reserve prices on the items listed which far exceeded a reasonable market valueWe accomodated the request against the terms of the contractAfter items cycled multiple auctions with no sale due to the unreasonable reserve prices, *** then demanded some items backAgain against the terms of our signed agreement, we agreed to give *** back the items that he was demandingOne item that he demanded had already sold and was mistakenly still given to him by our staffWe informed him of the situation and he refused to return the sold lot. *** then demanded that all items be pulled from the auctionWe again reminded *** of the terms of the contract and informed *** that we would not be able to make a third exception to the written and signed agreement*** continued with demands and threats at which time we felt it was in our best interest to simply part waysAll of the items still in our possession that belong to *** are set aside and waiting for him to pick upAt this stage, we are eager for the items to be picked up and are awaiting his action

It would destroy the integrity of an auction to allow items that are delivered as described to be returnedThe item in question is as follows:***The listing very clearly represents a
signed jersey number and not a full signed jerseyGiven the history on the account, we would be happy to make a once time exception and accept this item back for a refund of the purchase priceIf you would like to do that, please contact *** and we will get it taken care of for you

***,In review of our help e-mail inbox, there were multiple e-mails returned to you by our customer service staffThe order in question was paid for on 5/and shipped to you from our warehouse on 5/with UPS tracking #***As communicated by our staff, we opened a claim
with UPS to review the progress of the package and we were informed that the shipper lost the packageOur customer service team communicated this with you and from what I understand you were already refundedI will have our billing department confirm that a refund was already processedThe e-mail string dates back to August 24th

***,I appreciate your eagerness in getting this matter resolvedWe are eager to get it resolved as wellYou package was just delivered damaged by the shipper on 3/21/It appears that you spoke with Veronica from our customer service team on that same day (3/21)We requested images of the
damage for insurance purposes (which I do show we have now received) and we will immediately begin the process of retrieving this item and getting it repaired for youI'm not understanding how this qualifies as C- service but I we are always open to feedback and always looking to improve our processesWe will continue to work with yo directly to resolve this matterSincerely,*** ***President & FounderPristine Auction

It is not clearly described by any meansOn the picture, they put it on a black background, which falsely led me to believe it was on a jerseyThey believe that everyone should know that a jersey would have a full jersey pictureI am a new customer, I did not have that assumption when viewing itIt may be clear to them, however, it is not clear to the customerAgain, their response shows a lack of customer service and it shouldn't require someone to contact the Revdex.com to receive good customer service

Revdex.com:
I have received the following correspondence from *** *** at Pristine Auction regarding my above filed complaintHe has agreed to rescind the restocking fee as a courtesy, and his emails have been included in this note if the need to readdress this issue should arise in the future._________________________________________________________________________...⇄ e-mail will serve as a written notice that the restocking fee on your account (user ID ***-***) in the amount of $will be waived as a one time courtesyYour account has been notated and the billing department has been notifiedPlease let me know if there is anything else that I can help with. Sincerely, *** ***President & FounderPristine Auctionwww.***.com______________________________________________________________...⇄ also note that the balance forgiveness is contingent on the Revdex.com dispute being closed as resolvedThank you.Sincerely, *** ***President & FounderPristine Auctionwww.***.com______________________________________________________________...⇄ I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We checked the records with our billing team and can confirm that every transaction attempt was declinedWhen a transaction is processed on our website, the request is sent to the CC company (or bank) for approvalThe bank will then choose to accept or decline the charge based upon the security
information providedWe have confirmed that we have not received any compensation from the credit card as every transaction declinedWe certainly want to deliver the product but will need to get payment firstIf the transaction was successful, there will be a statement (physical or online) that can be provided which shows the completed transactionHere is the information provided from our billing department which provides evidence that all transaction attempts were DECLINED:7684431870 Declined05-Nov-14:20:16*** ***M***USD 47.6505-Nov-16:03:28USD 47.657684425152 Declined05-Nov-14:18:02*** ***
***USD 47.6505-Nov-16:03:28USD 47.65*** Declined05-Nov-14:06:07*** ***M***USD 47.6505-Nov-16:03:28USD 47.65*** Declined05-Nov-14:03:11*** ***M***USD 47.6505-Nov-16:03:28USD 47.65*** Declined05-Nov-13:49:10*** ***M***USD 47.6505-Nov-16:03:28USD 47.657686453501 Declined06-Nov-08:56:28*** ***M***USD 47.65-- USD 47.65*** Declined05-Nov-20:04:43*** ***M***USD 47.65-- USD 47.657685101733 Declined05-Nov-19:59:49*** ***M***USD 47.65-- USD 47.65*** Declined05-Nov-17:10:26*** ***M***USD 47.65-- USD 47.65*** Declined05-Nov-17:07:20*** ***M***USD 47.65-- USD 47.65*** Declined05-Nov-16:16:01*** ***M***USD 47.65-- USD 47.65*** Declined05-Nov-16:02:38*** ***M***USD 47.65-- USD 47.65*** Declined05-Nov-16:00:18*** ***M***USD 47.65-- USD

Mr*** ***,We operate an auctionAs is standard practice with online auction houses, we have a minute rule as outlined in our auction policiesAs explained "All auctions are set up with a minute extended bidding periodThe extended bidding period is initiated once an
auction countdown is below minutesDuring the extended bidding period, all new bids reset the auction countdown to minutesAn auction ends when no new bids are entered for a full minutesEach auction is on an independent timer so auctions will end at different times."This is much like a 'going oncegoing twicesold' format in a live auction.The item increased in price because another valid bidder placed bids on the lotPlease also note that our auction allows you to enter a hidden maximum bid on an auctionIt is your choice what you set that maximum at and the system will only bid (when necessary based on other bidder activity) when necessary up to your maximum bid. I have forwarded this to our customer service team to ensure that we follow up with you and clear up any further confusionAll bids on this lot were valid and were placed by valid biddersOur website restricts any consignor from bidding on their own product and we closely monitor that in order to ensure the integrity of the auction

We have been in regular communication with *** *** as we work on a solution to the concernThis is an ongoing issue, but the evidence now is showing that the images of the ball sent to us was NOT the ball that our approved vender shipped to himThis lot was an auction purchase so, per the user agreement, it is not returnableWe are working with our vender to ensure that the customer receives exactly what was described

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I consigned a portion of my sports memorabilia to them, I made it clear that it was imperative that all of my items be for sale on their web site for the Christmas holiday selling seasonI was given assurance that was not a problem and would happenNot only did that not occur, but not one of my items was on their site for sale until mid-January, after receiving them in late November, completely missing the Christmas selling season.I attempted to call and e-mail Israel, my point of contact, at least times during the first weeks after they had received my items and never once got any response of any kindNo returned phone calls and no e-mails relative to my lot of items.This is from their own web site regarding their customer service standards: “We are committed to providing premier customer service!” No response to this many contact attempts seeking any form of update or status, Is certainly not a reflection of “premier customer service.” Their lack of response cost me significant monetary gain and the greatest sales opportunity that comes along only once a year.Pristine auction is also gravely misleading in their response as to pricing of itemsFirst and foremost, all these items are my chattel property and were consigned to them, not owned by them and hence, their attempt to represent that they can price items as they see fit would create a conversion eventFurther, I went to great lengths to research all of my items on competing sports web sites and E-Bay to determine an appropriate current market value for my itemsA role their web site says they would do, “Our staff is prepared to spend the time and effort necessary to sell your item(s) for top dollar.” They did no such activity.I have also asked them no less than times for a list of the items that I paid to have authenticated, an event that was unnecessary as I can attest to the authenticity of each item as I watch each one being signedTo date all I have ever received is invoices reflecting that I paid $for: item @$100, items @$each and item @$The other invoice reflects the sale of authenticated items yet I was charge for for a total of $This invoice is particularly disturbing as it reflects a total sale of $31.50, yet I received just $One would think that if their true intent is to run a business that is “honoring to God”, they might want to see if the owner of those items might want to donate them to his/her church or take some other action.They have the fiduciary responsibility to me, their customer, to provide a full accounting of all of the items they have charged me for, yet they never have.I never made any threats or demands as they claimLike any consumer who has been treated unprofessionally, been mislead and has received deplorable customer service, I have every right to expect of its ownership complete honesty and integrity, in particular for an organization that is hiding behind the curtain of a God based businessIt is also my right as a consumer to take any and all actions necessary and available to me, to make an unscrupulous business such as this, return the goods that belong to me. They also claim that item had been sold and that “ we informed him of this situation and he refused to return the sold lot.” This is an entirely fraudulent statement as no one from pristine ever contacted me or “informed” me about this sold item nor did they EVER ask me to return it after they claim they mistakenly returned it to me, an error that they blamed me, their customer forHence, since I was never made aware of this sale and the need to return the item to them, how could I “refuse” to do it? This is an outright lie, and is hardly the words and actions of a Godly company This is a quote from their web site : “we strive to operate our business in a way that is honoring of God, honoring to our families and honoring to our customers.” That fact that they would stoop to such an absurd and untrue statement is absolutely appalling They seem to believe that somehow they are the rightful owners of consigned items, yet It is clearly stated on their web site under the Consign tab that “any unsold items will be entered into the following auction or returned to the consignor.”At very least, they owe a fiduciary duty to their customers to protect and promote the customers best interest not their ownThis would reflect true Godly actions emblematic of any one or any entity that wishes to deem themselves as “honoring to God.”
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate Pristine Auctions willingness to look beyond the "fine print" and decide on a solution that will be certain to bring positive word-of-mouth and referrals as opposed to the alternativeI understand their position, and am thankful that they were understanding of mineTime to move forward
Best Regards,
*** ***