Pristine Auction

Customer was given multiple options to fix this issue. We sent multiple images of the same SKU for him to pick a new helmet while we would pay all shipping charges. When customer didn't find any acceptable, we offered to accept the helmet back for a full refund including all shipping charges plus...

the import taxes they he paid when accepting the package. Buyer refused that offer as well. Buyer would only accept a compensation of $140 while keeping the product. After review we chose to fulfill the request and did refund $140 back to his credit card in order to resolve the complaint. Complaint is now considered resolved.

This seller offers an amazing array of one of a kind, authenticated, original collectibles and has great service.

We have communicated regularly by e-mail with [redacted]. We have a signed consignment agreement in place. The request to return items that have been submitted for consignment is a direct violation of our written agreement. As we have discussed with [redacted], when the items arrive we will...

review the items and return any items that are not eligible to be sold at auction. Any items that are eligible will be sold at auction per the consignment agreement. We have dealt with [redacted] for quite some time without issue. Ultimately, he is unhappy because some of the items that he sent with his last consignment submission were of too low value for us to sell and were returned to him. Per the consignment agreement, we charged him our cost to return the goods that were not eligible to be sold. All we are asking is for [redacted] to honor the consignment agreement as we are honoring our side of the agreement.

New accounts need to be verified before they are open for bidding. In review, I show that your account is fully verified. There was an IT error that wasn't allowing your account to bid, but I resolved that for you. You can login and place bids whenever you are ready! Thank you for your business and...

thank you for your patience! If you have any other questions or concerns please e-mail us to [redacted] or call our office at [redacted]

I have received the following correspondence from [redacted] at Pristine Auction regarding my above filed complaint. He has agreed to rescind the restocking fee as a courtesy, and his emails have been included in this note if the need to readdress this issue should arise in the future._________________________________________________________________________...⇄ e-mail will serve as a written notice that the restocking fee on your account (user ID [redacted])  in the amount of $115.92 will be waived as a one time courtesy. Your account has been notated and the billing department has been notified. Please let me know if there is anything else that I can help with. Sincerely, [redacted]President & FounderPristine Auctionwww.[redacted].com_______________________________________________________...⇄ also note that the balance forgiveness is contingent on the Revdex.com dispute being closed as resolved. Thank you.Sincerely, [redacted]President & FounderPristine Auctionwww.[redacted].com_______________________________________________________...⇄ have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have been bidding on items at Pristine auction for a few weeks now and recently, I was bidding on an item that I was the current high bidder on, when I noticed that the item mysteriously vanished off the website?

I did notify Pristine auction regarding this issue and I was told that I needed an auction number for them to be able to look up the item, but, I wasn't anticipating the item disappearing when it did so I didn't have an auction number but I did give them a description. It was a 16x20 autographed photo of [redacted], they still said they couldn't find the item??

Then, about a week or so later, I had previously won an item and was bidding on something else (according to there rules you can bid on something within 5 days of winning an item and this was also verified by the customer service person who responded back to me). Anyhow, I had previously won an item and then started bidding on item: [redacted], which was a [redacted]. I was the high bidder for the item throughout most of the auction and occasionally raised my "high bid" so as to not get outbid by anyone else. I had bid on it several times without issue.

HOWEVER, as the auction was drawing to a close "mysteriously" I started getting a message when trying to become the high bidder again which said that I was not permitted to bid on the item until I paid for my previous win?

WHY, should I have initially been allowed to bid on the item and then as it drew to a close and I was outbid, would I start to get this message?

I did reach out to there customer service and had given, [redacted] (customer service manager) all the necessary information.

A few days later she responded back and informed me that they couldn't find anyproblems regarding the auction and offered me no real resolution or explanation as to what exactly happened.

I also mentioned to her about my previous issue with the item just disappearing and she offered no resolution to that either?

She did, however, tell me if I had any further issues to feel free to reach out to them (customer service) with the auction number and they would respond, but, I replied back and told her I had given her that information for this complaint and got no resolution what so ever??

It just seems VERY strange top me that an item, which I was winning at the time, just vanished before it was due to finish and then another item I was allowed to bid on several times, all of the sudden wouldn't allow me to rebid after someone else outbid me therefore I lost the item??

I have bid on and won a few items but it can be very frustrating trying to tell people the truth about what happened and have them make it look like I am making things up even though I provided them with the information (for the second item) that the requested??

When I emailed [redacted] and asked her what there IT department found she told me that they found nothing wrong?

Making it appear that I wasn't being honest because they found nothing.

I also told her that there IT department needed to do some serious work because if it happened to me I'll bet it has happened to others and if not, it will eventually happen again unless IT does something to prevent it from happening again?

I never asked for anything but in my opinion the least they could have offered would have been to credit my account with the price I had bid on the item that I was winning and ended up loosing as a result of a fialure on there website?

It was roughly 20-30 dollars at most.Desired Settlement: I'd like to know WHY when I provided all the necessary information for the second item that I was allowed to bid on and then started getting a message not permitting to rebid until I pay for the previously won item, they couldn't find anything and what they are doing to make sure it doesn't happen again to me or anyone else using there website??

As mentioned above the least they could have done was offered to credit me the 20-30 dollars since I was winning the item and would have continued to bid on the item if I was able until I won it, roughly 20-30 dollars.

If no credit is given at least this will go on there record so others can see the issues I had regarding some of there auctions.

Business

Response:

Per our posted auction policies, an item can be removed from auction at any time. It is rare that an item is pulled from auction once the auction has started; however, it can happen for a couple of different reasons. After review, the lot in question (lot #[redacted]) was pulled based off of a previous bidder fulfilling their obligation to pay for the lot. Based upon the timeline, a winning bidder has 14 days to pay for a lot before that lot is relisted for sale in the auction. The bidder then has 7 additional days before the lot is forfeited and they are no longer permitted to pay for that lot. If the previous bidder pays for the lot before that time expires, they are awarded the lot and the relisted lot is cancelled. That is what happened in this case. The lot in question was cancelled due to payment from the previous winning bidder and that was done early on in the process of the item being re-auctioned. As for accounts being restricted, it is our policy to restrict accounts after 5 days of non-payment on an invoice. At that point, payment on the unpaid invoice would be required before new bids can be placed. We do give an option at checkout to hold an invoice to combine shipping with future invoices in an effort to keep shipping costs to a minimum and to allow multiple invoices to be combined.If there are any other questions or concerns please feel free to e-mail me directly to [redacted] or give us a call at the office at ###-###-####. Thank you for your business and thank you for your patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] I have attached a copy of my email conversation with [redacted] regarding my 2 questions and as you can see she claimed they had no record of the initial item I bid on that disappeared however in there response they came right out and admitted they removed the item and also even gave the item number as well?Also, they never gave a reason why my unrestricted account was not allowed to continue bidding on the second item that I ended up loosing as a result of a restriction claiming I needed to pay for my previous win prior to bidding on the other item?Seems a bit suspicious when the Customer service manager that I was dealing with stated she had no record of an item I had bid on that disappeared and that the IT department couldn't find it either and now "all of the sudden" they find the item?That tells me that she wasn't being honest with me at all since there obviously was a record of the item after all??Seems that someone from Pristine auction was not telling me the truth?If for some reason my attachment doesn't open please let me know and I'll try to send it in another form, Thanks

Business

Response:

Per our posted auction policies, an item can be removed from auction at any time. It is rare that an item is pulled from auction once the auction has started; however, it can happen for a couple of different reasons. After review, the lot in question (lot #[redacted]) was pulled based off of a previous bidder fulfilling their obligation to pay for the lot. Please also note that the lot in question (lot #[redacted]) was removed based on this policy 7+ days before the auction was scheduled to end.Based upon the timeline set in our policies, a winning bidder has 14 days to pay for a lot before that lot is relisted for sale in the auction. The bidder then has 7 additional days before the lot is forfeited and they are no longer permitted to pay for that lot. If the previous bidder pays for the lot before that time expires, they are awarded the lot and the relisted lot is cancelled. That is what happened in this case. The lot in question was cancelled due to payment from the previous winning bidder and that was done early on in the process of the item being re-auctioned. As for accounts being restricted, it is our policy to restrict accounts after 5 days of non-payment on an invoice. At that point, payment on the unpaid invoice would be required before new bids can be placed. We do give an option at checkout to hold an invoice to combine shipping with future invoices in an effort to keep shipping costs to a minimum and to allow multiple invoices to be combined.If there are any other questions or concerns please feel free to e-mail me directly to [redacted] or give us a call at the office at ###-###-####. Thank you for your business and thank you for your patience.

I have been dealing with Pristine Auction for over three years. This has been as a buyer. During this time, I have received first class customer service and feel I've been treated as though I am an important part of their business. I would fully recommend their services and would not hesitate doing business as a buyer or a seller. Great people to work with and a credit to the auction industry.

This place needs to get a better handle on their quality control of what they are selling and not just take there suppliers word, post the picture and have them third party ship. Also Pristine Auctions shipping is awful! I guess in todays day and age the customer does not come first anymore. Once a company like this has received your payment you are no longer important. Will never use again!

Be aware fake, I received fake NFL merchandise with fake cards.They will scam you out of your money.

Very good experience. Up front with costs. Product shipped in a very protective manner and arrives in perfect condition.

I've used Pristine Auction for a couple years now and have had great experiences with them. Their website is easy to use and checkout is simple. The best thing is their daily auction, I look forward to those emails. I would recommend them for any of your sports or historical memorabilia needs.

On April 1st I participated in an auction at this website. item 459748. The same item, withe very few bids, had sold several times for less than $300. This item in my bid got to over $400 and was "pumped" in the last few minutes by the same individual to a level that was well over twice the previous successful bids. Then 4 days later I am sent an email offering a second chance to purchase the item within only 4 days for the same bid price paid by the winning bidder. I doubt there was actually one and think that the website should provide information on the transaction. This is isn't a legit auction site. I believe it is scamming potential buyers to pay excessive amounts for products and that certain products are being "pumped".

They are awesome my man cave is in real right now. They just have to get the address thing better after switching because it won't take my card so I have to send them a cheque. Other than that fantastic

Be careful of this company! I recently allegedly "won" an auction which consisted of a signed [redacted]. My winning bid was $500 which would have been a great score. Then long behold, I get an email that the item is "not instock"! Clearly a fraudulent excuse seeing that the winning bid was much lower than what the item is worth. I purchase thousands of dollars of sports memorbilia a year and I STRONGLY CAUTION you to search for a more reputable company that will live up to their word!

My experience with this auction site was terrific and I definitely will be doing more business with Pristine Auction in the future.

Review: I won two items on the auction site. Even though my info is all correct and I tried to pay with my credit card. It tells me not approved. I went to my bank they pulled the payment record on my card and found that I paid for the items even though the customer service rep says I did not. The bank shows that a payment of 62.00 was on my card. And that they tried a total of about 23 times to take the same amount of my card. My bank rep rep talked to some girl named amy that was very rude and would not listen to tge bank rep when he tried to give her the comformation number of the transaction. I also talked to her and another girl that always answers the phone by the name of veronica. The problem is onvtheir end but tgey keep saying they did not get the payment. There is something very wrong with this companyDesired Settlement: I want what I paid for period

Business

Response:

We checked the records with our billing team and can confirm that every transaction attempt was declined. When a transaction is processed on our website, the request is sent to the CC company (or bank) for approval. The bank will then choose to accept or decline the charge based upon the security information provided. We have confirmed that we have not received any compensation from the credit card as every transaction declined. We certainly want to deliver the product but will need to get payment first. If the transaction was successful, there will be a statement (physical or online) that can be provided which shows the completed transaction. Here is the information provided from our billing department which provides evidence that all transaction attempts were DECLINED:7684431870 Declined05-Nov-2015 14:20:16[redacted]USD 47.6505-Nov-2015 16:03:28USD 47.657684425152 Declined05-Nov-2015 14:18:02[redacted]

[redacted]USD 47.6505-Nov-2015 16:03:28USD 47.65[redacted] Declined05-Nov-2015 14:06:07[redacted]USD 47.6505-Nov-2015 16:03:28USD 47.65[redacted] Declined05-Nov-2015 14:03:11[redacted]USD 47.6505-Nov-2015 16:03:28USD 47.65[redacted] Declined05-Nov-2015 13:49:10[redacted]USD 47.6505-Nov-2015 16:03:28USD 47.657686453501 Declined06-Nov-2015 08:56:28[redacted]USD 47.65-- USD 47.65[redacted] Declined05-Nov-2015 20:04:43[redacted]USD 47.65-- USD 47.657685101733 Declined05-Nov-2015 19:59:49[redacted]USD 47.65-- USD 47.65[redacted] Declined05-Nov-2015 17:10:26[redacted]USD 47.65-- USD 47.65[redacted] Declined05-Nov-2015 17:07:20[redacted]USD 47.65-- USD 47.65[redacted] Declined05-Nov-2015 16:16:01[redacted]USD 47.65-- USD 47.65[redacted] Declined05-Nov-2015 16:02:38[redacted]USD 47.65-- USD 47.65[redacted] Declined05-Nov-2015 16:00:18[redacted]USD 47.65-- USD 47.65

Consumer

Response:

Here is the credit card confomation number from my bank on the payment that thet took from my card. Plus the fact the tried to take payment over 21 times [redacted]

Business

Response:

Each attempt that you made on the website to make payment would result in a 'temporary authorization' onto your credit card. This would temporarily show up on your account but, because each charge was declined, the authorization would be removed and would not result in a charge. We would recommend that you review your account in roughly 48 hours and you should see those temporary authorizations fall off from your account. As confirmed, we never received payment from your bank so we would expect that you will see all of the alleged charges (temporary authorizations) removed from your account. Once we receive payment for the goods we certainly will be more than happy to mail your items to you. Please call us at ###-###-#### anytime or e-mail [email protected]

Review: Pristine Auction has auctions for signed football helmets. They have a policy that states that they "may use stock images". In some auctions, they identify the stock images, in other auctions, they have no such disclaimer. They had 2 or 3 auctions going on at the same time for a signed [redacted] helmet from [redacted]. All three helmets had photos in the auction...all three auctions had DIFFERENT photos, and none claimed to be stock photos. The price of the auctions reflected this as well. The auction with the photos of the helmet that I considered the best, was higher. I placed a max bid that I was comfortable starting with. I don't know if the Pristine Auction people have access to this 'max' number, but the bidding seemed to go up to my max bid pretty quickly. I waited closer to auction ending to raise my bid. I ended up buying the helmet for approximately $140 more than the average "[redacted]" helmet. I paid the 'buyer's premium', was upsold on a displace case that was a) falling apart upon delivery and b) doesn't fit the helmet without modification, and I paid $65 shipping. The package arrived with a $96 COD on it. I paid it, got my package home to discover the issues with the case, and then noticed that the inscription didn't quite seem right. I went online to the auction again and took a picture and compared the two. They were different helmets. After many emails back and forth to [redacted] (founder, president, owner, whatever), he has offered me a partial refund in exchange to remove any negative feedback (bribe), and then called me an extortionist when I asked that he refund me the difference between the price I paid and the average selling price of the average helmet he shipped. He refused. After several emails, he offered a full refund, but I'd be without anything and still out the $96 that I paid COD. He offered to exchange the helmet and gave me 3 or 4 others to choose from, each worse than the next. I told him my only solution was to replace it with the helmet I actually bought or refund me the difference from the top helmet I paid for and the average on I received. He admitted on the emails that he has had complaints about "stock" photos before, but never changed his policies, and he also admitted, and this is big...that THAT particular stock photo of the [redacted] helmet draws a HIGHER average selling price than the other 'stock' [redacted] helmet photos...and yet he continues to think this is okay. I feel this is fraudulent!Desired Settlement: I would like the helmet that I purchased...not one he chooses as 'similar'. If this is not possible, I would like to keep this 'average' helmet and be refunded back to the 'average' helmet price, which would be about $140. He would like me to remove any negative reviews, comments and feedback from his page and/or other social media. I told him I would withdraw any claims to the Revdex.com and/or my credit card company, but removing comments from social media may be difficult or impossible to do and I cannot be responsible for that.

Business

Response:

Customer was given multiple options to fix this issue. We sent multiple images of the same SKU for him to pick a new helmet while we would pay all shipping charges. When customer didn't find any acceptable, we offered to accept the helmet back for a full refund including all shipping charges plus the import taxes they he paid when accepting the package. Buyer refused that offer as well. Buyer would only accept a compensation of $140 while keeping the product. After review we chose to fulfill the request and did refund $140 back to his credit card in order to resolve the complaint. Complaint is now considered resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The seller's choice of words is unacceptable. It shows his attitude towards customer service. The pictures of the additional helmets were of lessor quality than the one which he shipped me, which was lessor quality than the one I purchased from him (he used a 'stock' photo of a great helmet, and then shipped a different helmet)...so yes, I did not find this option acceptable. The seller did offer to have me return the product for a full refund. I rejected that option for 2 reasons. First reason is trust...he mislead me originally and I did not feel I could trust him to pay me back and I didn't want more hassle with him and the credit card company, etc. The second reason for not accepting that offer is that I wanted a [redacted] football helmet, and this seemed to be as good as it was going to get...so I refused the complete refund option. The SELLER was the one to initiate a partial refund while letting me keep the helmet. In his Revdex.com response, he's making it sound like I was demanding something that he was not willing to do, when in fact, he started it. He offered me a low $$ as a partial refund and demanded that I remove or amend any negative feedback I have left on his page in my review. I counter offered with a $$ that was reasonable in my mind...the difference between what I paid for the great helmet, and the average selling price of the helmet he shipped me. It wasn't until I told him I was going to submit a formal complaint to my credit card company and the Revdex.com that he came back and asked how we could work this out. I told him my offer still stands and he countered that offer with the same price, and the removal of any negative feedback, and to agree no to post any future comments and to not do business with them again. I agreed. I consider this claim resolved and closed, however, I would like other consumers to be aware of the fact that he uses stock photos and does not ship what you think you purchased and, on top of the buying price, is a buyer's premium that you pay the auction house, and they you are responsible for any shipping charges that he does not collect for up front. So beware and be ready for any surprises.Regards,[redacted]

I've been doing business with Pristine Auction for several years now. Jared is always prompt and very professional with with customer service related issues. In the rare instance that he and I weren't on the same page, he's always been quick to work something out that we're both good with. I've referred many people to Pristine Auction without reservation and will continue to do so moving forward.

Highly recommended

Pristine Auction is run by a snob,he promotes that he is a consignor,and is taking in consignment.That is a complete lie.This is how he works,he only consigns no brainer star players,which my grand mother can sell,he doesn't care about helping his client reach their goal,he only cares about selling items that sell,themselves.You send his company items,and after he discovers that some of the items won't get big bucks,he returns them back to you,with pricey shipping costs,instead of working hard to show his skill as a consignor,and make it work,he takes the easy road,because he truly has no skill,but, things happend to worked out for him,and he woke up one day,after things fell in place,and he calls himself a consignor.In addition,if you try to communicate with this a.s.s wipe,it's like talking to the f.c.k wall.He has cost me added expenses,and has looked out for himself because,luckily he has cornered the market.I didn't appreciate his know it all attitude,and his cocky responses.He has done me wrong,and if I wasn't a civil gentleman,I would have dealt with him like,for example,if we were in a third world country,in the military!!! He deserves someone to knock the chip off his shoulder.Take care you filthy animal.