Pro Patches USA Inc. South Hill, Virginia

Canceled my order within the hour it was placed. Never received my refund. Does not retuned calls and responds periodically to emails. I was told 5-7 business days for my refund and never received it. I tried to dispute the transaction with PayPal and they gave PayPal a statement showing the item was shipped. DO NOT SEND THIS CLOWN MONEY

I wish I would have read the reviews before giving this clown my money. Purchased 2 name plates. On screen printed one sewn on. Got the screened one. Wrong plate with the wrong screened colour. Never got the second one at all. DO NOT buy from this clown. Not sure how he is not shut down? Not one good review. @betterbusinessbureau this guy has got to go. Not sure how to give zero stars

These guys are just a plain old scam. They both don't ship product AND also put through multiple charges on your credit card. They should be in prison.

Literal zero in satisfaction. Didn't recieve my order for weeks. I emailed and was told it was on backorder. When I recieved it, the patches were the wrong font, didn't match and I was given the run around (before being ignored) via email. Submitted a complaint to the Better Business Bureau.

should not be allowed to be in business...sends wrong color item..then promises how he is gonna make it right and send out right item right away and 2 months later no response..no moral or ethics as business owner. don't waste your money here

Never received product*** card was charged on 10/20/ Multiple requests for status have been ignored

On April 27th I ordered a *** name strip for an *** jerseyOrder # ***Pro patches had yet to deliver productI sentnumerous emails and made many phone calls to the companyWith out luck I am now hoping for resolution via the Revdex.comIt is now June 20th and nothing from pro patches

On 12/3/I ordered letters for a jersey from this company My card was billed $**.** on 12/ I have not received them I have emailed them and been told several times that they were sent They keep bringing up an address in Iowa as where they should be sent I live in ** I have tried resolving this with them but they have stopped responding

I ordered goods in November for a Christmas Gift The goods were never delivered and by December, I had to cancel the order Propatches cancelled the order but "forgot" to refund my money I emailed them repeatedly and in January, they said the refund went through, but it did not I have emailed more than times, left several messages, and they will not return my calls or emails I offered to call my bank/cardholder with them for confirmation I have not received the refund, but again, they will not respond It is now almost March and I still have not received my refund I am not someone who has a lot of disposable income, so I really do need the refund owed to me I have every email for tracking purposes if someone should need it

Ordered product was not as advertised on their websiteContacted vendor who was extremely rude and unprofessionalHave pictures of product as well as email response from company

I ordered a *** *** name and number patch set from this business on 8-26-As of today, the order is still "processing"It is now 9-8-I attempted to contact this business on 9-5-I have yet to receive a responseI would like to have my money back immediately

They never sent my order I had to email them after a month and it finally showed upWhen I did get it I asked them how to apply it and (after a few attempts) they replied with "iron on then sew"Maybe for someone who has worked with them before (like obviously they have) its that simple but actually you need to peel off a few layers of backing to get the patches readyIf you did just iron as they recommend you'd *** ** your patchBad business and I would't have done business with them if I'd know they were so poor

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still do not have my product nor any tracking informationI would like my refundIt has been over a month from my order and I want my money back
Regards,
*** ***

Ordered $*** in product and receivedPaid master card at time of purchase over the phoneNoticed weeks later that my card was billed twiceEmailed and was told this would be corrected immediatelyNever happenedNumerous ignored emails and voicemails met with negative resultsI did get through on the phone at one point, explained situation, and was put on hold for minutes while he "looked up my account"They have never, and do not seem interested in correcting this double billing
No response to emails, no response to voicemail, rarely do they answer their phoneMust have caller I.D

I originally had a #Chicago Bears "***" Jersey I sent to Pro Patches USA to have the number changed to #and the name changed to "***"I was quoted a price of $I was called via telephone a few days later saying the stitching on the original #1's now doesn't match the stitching on the new #4's and it would be an additional $to change all the old #1's, to the new #to match the new #When I received the jersey back it had the #still on it,but now the new numbers, they changed the #and #to the new numbers, and the name was changed but the "s" was upside downThe number on the back also was not centered with the name plateThe numbers were also dirty with black spots all over themI called them immediately and they offered to fix it and refund me for the shippingWhen I received the jersey back the second time the number was changed to #but it now slants to the left on the backThe numbers on the front and back are different widths (supposed to be e

Ordered Back in mid October from Pro Patches USAThey billed my credit card but have not sent product, which was iron on lettering for a school playThese people are crooks, judging from their other complaints w Revdex.com, and they refuse to take my phone call or refund my moneyI sent complaint to the Revdex.com in ***, and a ** *** ***, after reporting that PRO PATCHES denies that I purchased these items from themSo I sent *** *** an attached copy of my credit card statement proving that Pro Patches are not being truthful, and then *** *** requested that I send my complaint to the Revdex.com in *** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It was communicated on Dec 8th that I refuse their offer to send me materialsI am displeased they sent material without my approvalI am further displeased that the item I received via *** yesterday can in no possible way be the merchandise I originally ordered I have not opened to confirmthis will be returned to senderPlease ensure that this bait and switch fraudster is shut down and no other individual will suffer their disingenuous promises
Regards,
*** ***

Order placed 8/27/for custom stitched nameplate, advertised as identical to my team's jersey, size, color, etcListing states "please allow 7-business days for nameplate to be completed." Received automatic email 9/3/stating stitch work started I contacted customer service 9/15/18, and rec'd a response 9/18/stating they "had to evacuate for the hurricane, and all orders pending will be shipped out within 24-48hrs." Sent another email 9/24/asking for a tracking # Rec'd response 9/24/"it was sent USPS first class, no tracking" Sent an email 10/1/stating I hadn't received it Nameplate was not mailed until 10/4/18, and not received until 10/9/ The order was not completed within the 7-day window as advertised on the website, the nameplate was larger than the one on my jersey, and the color of stitching was orange, and not yellow, so this doesn't match my team's jersey This company should not make claims on their website, as users like me trust

I placed an order for a Jersey name plate for $*** They took the order but then about a week later emailed me saying that the name I requested was too long and I would have to pay more I said then lets just cancel and they said ok Waiting for my refund about weeks later I received another charge for the same amount I called and they said they would cancel the new charge and process the refund That never happened When I reached out today they said they will get on the refund for the 2nd charge but now the first charge will not be refunded I will only receive a creditI have emails to back all of this up

The business's policy is exchange onlyThe customer's address has been sent the package twice and no return mail was receivedA tracking number is not used if the order is under $**, but the business is willing to send out the item a third time with a tracking number provided to the customer and Revdex.comIf the customer is able to give a different address or a home address the business can ship to that address