Pro Patches USA Inc. South Hill, Virginia

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Pro Patches USA Inc regarding complaint ID
***
Regards,
*** ***

Where can we ship the *** letters?Although they were shipped long ago, we will reship.Please email us directly: *** Please include name, address and items owed, thank you

I had made an order in September I had waited about four weeks to see where my product was so I called and they told me that the product I wanted was out of stock so I canceled the order and asked for my money back and I still have not gotten my money back almost 1/months later

On 1/22/I contacted ProPatchesUSA by email asking if they had iron on letters/numbers for an *** *** hockey jersey I described the colors/style of lettering neededHe said yes, they supply them for *** *** jerseys
On 1/23/an employee, Ed W*** emailed asking for a photo of the jersey to match the color, style of letters/numbers
On 1/23/17,10:AM I sent an email attaching photos of the front, back, and sleeve of the *** *** jersey
On 1/30/17,10:AM I received an email from Ed W*** that they had the number/letter kit, for $He told me that I must to call/email the order to them
On 1/30/I sent Ed W*** another email with photos, telling him I would be phoning my order immediatelyI asked Ed W*** if I would be able to receive this order soon as I was going out of town on February 23, 2017, had to have time to have a company iron on the letter strip and numbers He told me it would take 5-business days to do the name letter strip sewing, b

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs you can see from the pics attached that it is clearly not "one of the letters" as ProPatches USA claims I am unhappy with, it is every letterFront, back, sidesThe first pic is what I originally received back from themIt was supposed to be #As you see it is a #and the "s" on my last name is upside downThe numbers are different sizes and they are not centered with my last name, they are more to the rightHowever Kevin said to send it back and it would be replaced within days, just like they are claiming nowI called them after a week and they still didn't start on it
What I received back are the remaining picsThe "s" is still upside down and the #is clearly slanted to the leftThe numbers are all different sizes and there is an outpouching/defect on the left side of the #on the backWhat I didn't show you with pics do to pic number restrictions is that the side numbers all sewn on off-centeredFor ProPatches USA to send me back the jersey TWICE with multiple errors and failing to do what they promised the first and second time has caused me to not believe them anymoreThey obviously have no quality control ProPatches USA also promised a refund for my shipping (for the second time I sent it to them) in 4-business days which I still have not received, today is day# I will not be sending my jersey back, ProPatches USA has only lied and clearly has no clue what they are doing.
*** ***

Revdex.com spoke with the businessAt this time the order has been sent to the customer if they are not satisfied with the item once it arrives the business will allow a return for a refund

We did custom work for the customer. He wasn't satisfied with one of the letters. We asked him to ship back for it to be fixed, and has refused to this pointWe are requesting the customer ship the item back for repair and we will have it completed within business
days

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]THESE PEOPLE ARE LYINGTHEY HAVE NOT SENT ANYTHINGRESEARCH THEM ONLINETHEY ARE DISHONEST, AND HAVE 100'S OF SIMILAR COMPLAINTSIF THEY WISH TO RESOLVE THIS, THEN TRACK THE *** PACKAGE AND SEND TO** *** *** *** *** ** *** BUT THEY HAVE NOT SENT ANYTHING, NOT ONCE, NOT TWICETHEY ARE CORRUPT AND DISHONEST
Regards,
* ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve
my complaint. For your reference, details of the offer I reviewed appear below
Product no longer desired
Regards,
*** ***

Revdex.com spoke with the sales manager at the company and that according to their records, the order was shipped first class USPS on December 7, and that there are no notes on the account that the customer called or tried to contact themHe said that she can call and speak to him, and he will
assist with a credit or with reordering the item, but their policy is to offer exchange or credit only and they are not able to offer a refund, especially on an order that they have recorded as being shipped on December

I ordered (#1) and 2(#6) 12" patches from Pro Patches USA on 2/12/and paid extra for day shipping totaling $**.**I called on 2/14/and asked why I didn't receive it and was told the day shipping was on top of the day process to make the patchI asked for my day shipping payment back and was told I would get itI called again a few days later when I didn't get my shipping fee refunded I was put on hold after they got my order number and then was hung up onI called another times over a few days and was hung up on another time on top of no one answering any other timeI have photos of the emails and calls where I was told I got my product "as requested" when I still have yet to receive anything from them (3/1/18) not even my refundThe emails of them disrespecting me and me reaching my limit are all saved and ready to be sent to who ever needs! I want this business shut down every other HONEST review says they got scammed as well! It needs to end!

We originally sent it out to our customer with an insufficient address Customer gave us a new address to ship replacement item to Replacement item has just shipped out Please allow up to business days for delivery, thanks

Paid $to put New Nameplates and New Lettering but Pro Patches Failed to put New Plates which I paid for and just applied lettering to jerseys which ruined my jerseys and they refuse to issue a Full refund and my original nameplatesAll I want is full refund with shipping included and my Original nameplates with lettering

On 2/I contacted ProPatchesUSA to inquire about letters and numbers for an *** *** jersey I was very clear that I needed the materials with time to put them on the jersey before a trip to see them play on 2/I was assured they could do it and I paid $for expedited processingI was told I would receive a receipt email that day and that the items would ship on 2/and I should expect to receive a confirmation email thenI received a receipt email on 2/and was charged $that dayI never received a shipping confirmation emailI called on 2/and was told it shipped on 2/I told them I did not receive an emailI was told the package had an estimated delivery date of 2/but asked to allow an extra day just in caseI did not receive it on 2/or 2/On 2/I left a voice mail at 4:55amI have yet to receive a return callI called again on 2/and was told it shipped on 2/with an estimated delivery of 2/Either way I still didn't have the packag

On or about June 11, I ordered number patches from Pro Patches USA I received that were as expectedOne, the away team number was not receivedInstead I received the number I have called and emailedWhen I called they stated that the corrected number was being made and would be mailed out It has not been received I have called a total of times and emailed twice Each time I called I was assured that the corrected number would be sent On the call on July 22, I was told that the number was going to be mailed out that day and should arrive within business days Today July I have still not received the corrected number I called again today July 28, While I was on the phone I was put on hold so that the representative that answered the call could check the order We were disconnected I attempted to call back and no one answered the phoneInstead there was a message that stated that I should leave my information and a representative would g

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
* ***
***, these people at Pro Patches have not yet sent the order that was paid for months ago via credit card? They are a corrupt companyThis matter has not been resolved

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The customer received only numbers and letter of the orderThis was not the complete order and due to the timeframe the customer wants a refund for this order since the business was unable to process the correct order it a timely manner

Pro Patches provided the transactions documentation for this purchase as well as the mailing documentationThis order was received by the customer and sent to the address on file

Revdex.com spoke with the business this customer was contacted over the weekend and a reshipment was sent on Wednesday and can be expected March 1,

I purchased a name plate from this company in august that advertises in their website that they can match any jersey color with a name plateI received my product but it was the wrong color so I was told to send it backI didn't receive my replacement until December and it was the same exact color as the original they sent me which was the wrong colorI spoke with a cs rep through as I sent a pic of the obvious mismatch colorsThe rep told me that in his eyes there was a color match and that I would never get the perfect matchThat's not what I was told originally because I would have never ordered from a company that tells u close is as good as you are gonna get