PROCORPSA

[redacted] [redacted] [redacted] Date: December 14, 2016 Account: [redacted] Re**rding Your Fifth Third Bank Installment Loan Dear [redacted]: Thank you for the letter you sent Greg C., President and Chief Executive Officer, and a copy of the complaint you recently filed with the Revdex.com concerning your vehicle installment loan. We appreciate the time you have taken to express your concerns re**rding this matter. Enclosed please find copies of your loan payment history and note. If after you review the enclosed documents you find that the account is incorrect, please forward details re**rding the incorrect information to the following address: Fifth Third Bank 5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, you can fax this information to my attention directly at ###-###-####. After receiving your letter, we contacted the Collection Department who confirmed that you have a cease and desist from collection telephone calls. Please note that this does not stop other collection activity related to delinquency, including late charges, finance charges, or reporting to the credit bureaus. Please refer to page two (2) of your security agreement which provides you with information re**rding late payments to your installment loan. Specifically, item three (3), section (b) defines default as: ** You do not pay any payment on time; ** You give false, incomplete, or misleading information on a credit application ** You start a proceeding in bankruptcy or one is started a**inst you or your property; or ** You break any agreements in this contract Furthermore, section (d) of item three (3) states: We may take the vehicle from you. If you default, we may take (repossess) the vehicle from you if we do so peacefully and the law allows it. If your vehicle has an electronic tracking device, you agree that we may use the device to find the vehicle. If we take the vehicle, any accessories, equipment, and replacement parts will stay with the vehicle. If any personal items are in the vehicle, we may store them for you at your expense. If you do not ask for these items back, we may dispose of them as the law allows. For your convenience and review, we have enclosed a payment breakdown detailing the late payments on your installment loan. Our review of the payment history determined that the installment loan was seventy-four (74) days past due at the time of repossession. The Bank acted within the terms of your security agreement in repossessing the vehicle and is unwilling to reverse the fees associated with the repossession. Per your request, we have contacted the Collection Department and cancelled the three (3) payments you arranged with the Collection Department on November 28, 2016. Please use this letter as verification that the payments are cancelled, and your next payment of $429.92 is due on December 12, 2016. The Bank received your payment of $154.15 on December 5, 2016; however, this payment did not satisfy the amount due on December 12, 2016. You will need to make a payment of $275.78 prior to the end of your grace period December 27, 2016, to satisfy the amount due on December 12, 2016. We strive to provide professional and accurate information to our customers, and apologize for any inconvenience this may have caused you. If I can be of further assistance, please contact me toll free at ###-###-####, or directly at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Greg C., President and Chief Executive Officer Enclosure: Note Payment History Payment Breakdown

[redacted] Date: August 29, 2017 Account: [redacted] Regarding the Accounts of [redacted] Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com (Revdex.com) regarding your...

attempts to close the accounts o[redacted]. Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere condolences, as well as my apologies for any frustration this matter may have caused you. Please be assured that we have researched the situation surrounding your ability to close the accounts o[redacted]. We deeply regret the inconvenience you experienced, but were pleased to confirm that upon review of the matter we were able to refund the fees which have been assessed since the date o[redacted] passing and close the accounts in question. Enclosed you will find a check for the closing balances of the two accounts, totaling $290.00. I hope this meets your satisfaction. Additionally, your comments expressing less than quality service you received throughout this process are very concerning. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President PC: Revdex.com Enclosure: Check number [redacted]

[redacted]Date:        June
1, 2015Account: [redacted]Regarding Your Equity FlexLine AccountDear [redacted]:We received a copy of the complaints you sent to the RevDex.com and the Consumer FinancialProtection...

Bureau regarding your Equity
FlexLine. We appreciate the time you have taken to document your thoughts and
concerns regarding this matter, and we sympathize with the difficulties you
have experienced.On
behalf of the Bank, please accept my sincere apologies for any inconvenience
this matter may have caused you. Please be assured that we have researched this
matter thoroughly, and passed on your concern to the relevant parties within
the Bank. I also want you to know that customer concerns are reviewed by our
senior and executive management teams as part of our ongoing commitment to
improving our customers’ satisfaction.We completed our review of the Equity FlexLine account ending in [redacted]. On May 22, 2015, a payoff was
provided to you in the amount of $1.49. Please be advised a payoff is only
valid for the same day it is given. On Saturday, May 23, 2015, we received your
payment in the amount of $1.49. The payoff quote provided to you that day was
$51.49 because of the annual fee that was assessed to the account on the same
business day, Monday, May 25, 2015. I am sorry for any misinformation you may
have received.It was certainly not
our intention to cause you any frustration. Because you are requesting to close
the Equity FlexLine we are able to waive the annual charge as a courtesy to
you. If you would like to close your FlexLine account, please send a signed
written request to the following address:Fifth Third BankOffice of the President Attn: [redacted]Alternatively, you may fax this request to my attention at
###-###-####. Once I receive the signed request, I will forward the document to
the appropriate department for processing.Thank you for your patience
while we researched this matter for you. If I could be of further assistance to
you, please contact me directly at ###-###-####, or toll free at ###-###-####.[redacted]Consumer Resolution Specialist Office of the PresidentPc: Revdex.comConsumer Financial Protection Bureau

[redacted] [redacted] [redacted]Date: June 16, 2015 Account: [redacted]Regarding Your Fifth Third Platinum [redacted]Dear [redacted]:We received a copy of the complaint you filed with the Revdex.com regarding your credit card account. We appreciate the time you...

have taken to express your thoughts and concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that our senior and executive management teams review customer concerns as part of our ongoing commitment to improving our customers’ satisfaction.On September 26, 2014, the Bank received and approved your application for a Fifth Third Platinum [redacted]. Upon approval of your Platinum [redacted] account, your card and credit card agreement were mailed to you. For your review and convenience, a copy of the most recent version of the credit card agreement currently in effect for your account is enclosed.Please note page two and three (2-3), item ten (10) which explains how credit card payments are processed and applied to your credit card account. Payments on your Account that exceed the Minimum Amount Due will be allocated first to the Account balance with the highest Annual Percentage Rate (APR), and then to each consecutive Account balance bearing the next highest APR, at the time payment is posted to your Account.On October 13, 2014, your first purchase posted to your credit card. On November 5, 2014, your first statement was mailed to the above address. I have enclosed the statement dated November 5, 2014, which indicated a $73.00 minimum payment was due by December 2, 2014.The Bank did not receive a payment by the December 2, 2014 due date. Therefore, on December 2, 2014, a late charge of $25.00 posted to your credit card statement.On December 5, 2014, the second statement for this credit card account was generated. I have enclosed a copy of this statement for your records. This statement indicated a minimum payment of $146.00 was due by January 2, 2015. On December 8, 2014, the Bank received and posted your statement of $154.00 to your credit card account. This payment satisfied your minimum payment due by January 2, 2015.On December 30, 2014, you contacted the Bank by phone to make a payment to your Platinum [redacted]. The agent correctly stated that your payment on December 8, 2014, had satisfied your minimum payment due by January 2, 2015. Therefore, no payment was necessary at that time. Per your request, the agent submitted a fee reversal for the $25.00 late fee assessed the previous month. The agent also transferred you to the Auto BillPayer department to accommodate your request to set up automatic payments from your checking account. However, you did not enroll in this electronic payment service.The next credit card statement was generated on January 5, 2015. This statement shows the payment made on December 8, 2015, and the late charge reversal on December 30, 2014. No other purchases were made on the card and your minimum payment of $70.00 was due on February 2, 2015. On February 3, 2015, the Bank received and posted your payment of $500.00. This payment satisfied your minimum payment due by February 2, 2015. No late charges resulted from this payment. No other purchases were made during this statement cycle. On February 5, 2015, the monthly credit card statement was generated. This statement indicated a minimum payment of $60.00 was due by March 2, 2015.The Bank did not receive a payment toward the credit card account and on March 2, 2015, a $35.00 late charge was assessed to the account. A statement was generated on March 5, 2015. Because there were no payments on the previous statement, the minimum payment due by April 2, 2015, was $120.00. Which included a past due amount of $60.00 from the previous month. The Bank did not receive a payment to your credit card account by April 2, 2015. Therefore, a late charge of $35.00 was assessed to the account. Because there were no payments received on two consecutive credit card statement cycles, the Bank revoked your ability to make transactions with this credit card account.The statement dated April 3, 2015, indicated the minimum payment due by May 2, 2015, was $181.00, of which $120.00 was the past due amount from the last two months. On April 21, 2015, you submitted a payment of $3,035.00 toward your credit card account. This payment resulted in a $35.00 balance remaining on the card. The $35.00 balance was a result of a late fee that had been assessed to the account. On June 3, 2015, this fee was reversed resulting in your credit card account being closed with a zero balance. Please use this response as verification that the $35.00 fee has been reversed.We have completed our review of the payment history reporting on your credit report for your Fifth Third Platinum [redacted]. Our review determined that the information provided to the credit reporting agencies is accurate. We regret any frustration this may cause you; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your request to correct prior negative reporting.If you would like to contact the credit reporting agencies directly, their contact information can be found below:• [redacted] ###-###-####• [redacted] ###-###-####• [redacted] ###-###-####• [redacted] ###-###-####We strive to provide professional and accurate service to our customers, and apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ETSincerely,[redacted]Office of the PresidentPC: Revdex.comEnclosures: Statement and Credit Card Agreement

[redacted] [redacted] [redacted] Date: March 14, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com, regarding the cancelled debit card...

authorizations on your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience this situation may have caused you. Please be assured that I have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns. We strive to provide professional and accurate service to our customers, and we regret if that has not been your experience. On February 5, 2016, two (2) debit card purchases for $408.07 and $171.47 were processed by the merchant [redacted] at 7:41 p.m., ET. Three (3) additional transactions for $40.80 were attempted by the same merchant within the next few minutes. However, those purchases were declined and did not go through. Due to this activity, our Fraud Department placed a block on your debit card and requested that you contact the Bank regarding your account. While speaking with our Fraud Department, you confirmed that the merchant had entered an incorrect amount for the purchase and correct amount should have been $40.80. In addition, the merchant cancelled the previous authorizations for $408.07 and $171.47via their terminal. As a result, the block was removed from your debit card and the merchant was able to process the purchase for the correct amount of $40.80 at that time. On February 6, 2016, you spoke with a Customer Service Representative regarding the cancelled debit card transactions noted above and online bill payments that were scheduled to be debited from your checking account on February 8, 2016. The Customer Service Representative correctly informed you that it may take three (3) to five (5) business days for the funds from the cancelled transactions to reflect as available in your account. The Customer Service Representative suggested that the merchant contact their card processing company in order to expedite the release process. Unfortunately, an alternative which involved the merchant contacting the Bank with the authorization codes for the cancelled transactions was not offered. We are sorry that you were not provided with this option when you spoke with the representative. It should be noted that no overdraft fees were assessed and no posted transactions were returned unpaid on February 8, 2016. I understand your frustration when this situation occurred and we appreciate your patience while we researched this matter. [redacted], please be assured that it was not our intention to cause you any hardship or frustration. Thank you for your feedback as it assists us in identifying opportunities to improve our systems and the level of service we provide to our customers. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at [redacted] [redacted] Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S. Office of the President Pc: Revdex.com

[redacted] [redacted] [redacted] Date: November 25, 2016 Account: [redacted] Regarding Your FlexLine Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your...

Equity FlexLine account. We appreciate the time you have taken to express your thoughts and concerns. Thank you very much for taking the time to speak with me on November 10, 2016, regarding your concerns about the application process for your equity line of credit. Fifth Third Bank strives to provide best in class customer service while helping fulfill our customers’ financial needs. After reviewing this matter, it is clear that the level of service you received is not what we strive to achieve. On behalf of the Bank, please accept my sincerest apologies for the frustration, inconvenience, and dissatisfaction you experienced when applying for your equity loan, including the missing form needed to disburse the loan funds and the checks you received from the banking center that were unsigned. Our customers’ experience is very important to us, and we take this matter very seriously. We appreciate your feedback regarding the issues with your loan origination because it helps us to identify problems so we can work to rectify issues and improve the service we offer to our customers. In addition to this matter having been reviewed and addressed, please be assured that our senior management review complaints received by the Office of the President on a monthly basis. You requested that Early Access Advance fees totaling $30.00 be waived from your account. You will see on your account that $30.00 in previous overdraft fees were waived from the checking account on November 21, 2016. This waiver was processed to credit your account for the $30.00 in Early Access Advance fees you previously paid. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

[redacted] [redacted]Date:                  July 14, 2015Account: [redacted]Regarding Your Checking AccountsDear [redacted]:We received a copy of the rebuttal filed with the Revdex.com regarding the disputed purchases that posted to your checking account. We appreciate the additional time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this situation may have caused you. However, our research determined that all the merchants involved provided us with your correct name, address and phone number. The merchants also sent our Disputes Department documentation stating that the goods and services were provided to you and your correct information was also provided. Therefore, we stand by our previous response letter provided to the Revdex.com on July 7, 2015. Our position on this matter has not changed. We are unable to re-open your disputes at this time. If you would like to pursue this matter further, please contact the merchants involved directly.Thank you for your patience while we researched this matter for you. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Lisa S. Office of the PresidentPC: Revdex.com

[redacted] [redacted] [redacted] Date: December 9, 2015 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your...

Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the Essential Checking account ending in [redacted], as well as the overdraft fees that were assessed to the account. Our review included the following: ? On November 20, 2015, we received your initial request to close the account; however, there were outstanding charges on the account. On this same day, $82.33 was withdrawn from the account, leaving a balance of $19.50 to cover the pending debit card transaction in the same amount. ? On November 23, 2015, two (2) debit card transactions posted to the account, totaling $78.47, and leaving a negative account balance at ($58.97). The first transaction was the debit card purchase made on November 19, 2015, to National Students in the amount of $19.50. The second transaction was a debit card purchase made on November 22, 2015, to [redacted] in the amount of $58.97. Because you did not elect for overdraft coverage on the account, neither of the transactions were assessed an overdraft fee, and both transactions were paid. ? On November 24, 2015, an ACH payment to [redacted] in the amount of $9.36 posted to the account, leaving a negative account balance of ($68.33). On the next business day, November 25, 2015, a $37.00 overdraft fee was assessed to the account as a result of this transaction. ? On November 25, 2015, an ACH payment to [redacted] in the amount of $77.40 posted to the account and a direct deposit from [redacted] in the amount of $22.47 posted to the account, leaving a negative account balance of ($160.26). On the next business day, November 26, 2015, a $37.00 overdraft fee was assessed to the account as a result of the ACH transaction. Because transactions continued to occur, we were unable to close the account as you had requested. Our review of the previously detailed transactions has determined there was no error in assessing the overdraft fees to the account. Because there was no error, we are unable to accommodate your request to waive any fees. I am sorry for any frustration this may cause you. As of November 27, 2015, the negative account balance is ($197.26). Once the account is at a zero balance and without pending transactions, you may request the account closure by visiting your local banking center or by contacting our Customer Service Department at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., and Saturday 8:30 a.m. to 5 p.m., ET. In addition, because you mentioned that these transactions were not authorized by you, if you would like to dispute these charges, please contact our Disputes Resolution Department at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., and Saturday 8:30 a.m. to 5 p.m., ET. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com

[redacted] [redacted] [redacted] Date: June 28, 2017 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your additional complaint filed with the Revdex.com (Revdex.com) regarding your checking account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. We previously advised that if you would like to re-open the dispute that you could submit proof of a billing error. We received the additional complaint, but you did not provide any documentation to support your rejection of the dispute denial. As a result, we were unable to reopen the claim and the dispute denial is final. I am sorry for the distress this may cause you. We appreciate your patience while we researched this matter and apologize for the difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have received a response from the bank stating that there is nothing more they can do. I'm asking that the Revdex.com take a serious look into their practices. I understand they may be operating under federal banking guidelines, but are 5/3rd practices ethical. I was charged serious number of late fees in an incredibly short period of time. Look into this carefully.  
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: August 4, 2016 Account: [redacted] Regarding Your Access 360 Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your...

Access 360 account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. On April 4, 2016, [redacted], our third-party vendor that services our Access 360 accounts, blocked your Access 360 account due to the number of disputes you have filed on the card. There was a $337.75 balance on the account at that time. On April 12, 2016, we sent a $337.75 cashier’s check to you, which was cashed on April 18, 2016. A copy of the cashed check is enclosed for your reference. After reviewing your account, we confirmed that an additional deposit of $40.90 was processed to the account. Please be assured that we have issued an additional check for $40.90 to your address listed above on August 3, 2016. If you do not receive the check by August 18, 2016, please contact me directly using my phone number listed below. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna T.Office of the President Pc: Revdex.com Enclosure: Check Image

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I finally got my debit card but I have decided to switch banks as a result of this. The bank never called me and their customer service needs improvement.  
Regards,
[redacted]

A credit of $28.00 has been issued to the credit
card account. Please find attached a copy of the written response being mailed to the customer also. Thank you.[redacted] Date: March 29, 2017 Account: [redacted] Regarding Your...

Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. We are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. I understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused you. Your payment of $5,522.65 posted to your account on February 21, 2017. A credit of $28.00 has been issued to the credit card account to reimburse you for the stop payment from your credit union. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

Good Afternoon, Fifth Third Bank has no additional response or comment regarding this complaint. All issues have previously been explained and addressed with [redacted].  Thanks,  Brandy W.Executive Support SpecialistFifth Third Bank | Office of the President5050 Kingsley DriveMD 1MOCOP (513) 358 3493Cincinnati, OH 45263 [redacted]Email[redacted]

[redacted] Date: May 12, 2016 Account: [redacted] Regarding Your Online Bill Payment Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, concerning the stop payment placed on your...

online bill payment. We appreciate the time you have taken to express your concerns regarding this matter. We understand your frustration when this situation occurred; please accept our sincere apologies for any inconvenience this matter might have caused you. Your feedback is important to us, so that we can better understand how we can improve our service to you. Additionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfaction. On April 2, 2016, you opened the checking account ending in [redacted] with a cash deposit of $1,500.00 at the [redacted] Banking Center. On April 4, 2016, you scheduled a payment of $1,300.09 to [redacted] via 53.com. Since this was a new account, the payment to [redacted] appeared on our Fraud Department’s suspicious activity report. Our Fraud Department also determined that the online access during this transaction was routed through [redacted]. A Fraud Analyst attempted to contact you to verify the payment to [redacted] and was unsuccessful. When the analyst was unable to reach you by phone, a stop payment was placed on the payment to [redacted] and the online access for 53.com was blocked. We are very sorry if our attempts to explain the reason for our action during your conversation with our Fraud Department did not provide the level of detail you desired, or failed to fully address all of your questions and concerns. We work diligently to prevent fraud perpetrated against the Bank and our customers. We regret any difficulties or concern that this issue may have caused you, as it was not our intention to cause any hardship. Our Fraud Department followed proper procedures and guidelines concerning your online payment to [redacted]. Therefore, we are not willing to reimburse you for the $30.00 charge assessed by [redacted] for the failed payment. We hope this correspondence will help you understand Fifth Third Bank’s position going forward. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J.Office of the President Pc: Revdex.com

Hello:
We
have responded to all of the customer's concerns regarding her mortgage loan
applications. In our response dated October 16, 2017, we informed [redacted] that
we submitted a request to remove the August 15, 2017 inquiry on September 1,
2017. The credit reporting agencies can take up to 30 days to update the
reporting. We also informed [redacted] that we would submit an additional request
to the credit reporting agencies to remove the inquiry, since she indicated it
was still reporting on her credit report.
Please
allow thirty (30) days for this reporting to update with the credit reporting
agencies. Thirty (30) days would be November 15, 2017. If [redacted] provides a
credit report dated after November 15, 2017, with the August 15, 2017 credit
inquiry, we will submit a third request to remove the credit inquiry. 
In
our responses, we have also provided [redacted] with the telephone numbers for
the credit reporting agencies.
We
consider this matter closed.
thank
you.Pat S.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] is representing Fifth Third who says I owe them money. My checks were made out to the electric company and the water company neither of which were paid. So I do not owe Firth Third or [redacted] any money.
I put my checks in the mail at the post office on 11/22 as of December 28, neither check had reach it's destination. Fifth Third and [redacted] need to go after the person that own the account they gave the money to.
Fifth Third and [redacted] are bouncing me around. Per the message, which I kept, Ms. H. is saying that [redacted] is the one trying to collect. Per the mail, which I kept, [redacted] is saying they are collecting on behalf of Fifth Third. What did they do with the money? they need to stop stealing and trying to get someone to pay it back. I owe them nothing. They did not give me any money.
I want my name cleared, my credit cleared with all three credit bureaus, and any infractions with any companies that they have created and I want it in writing.
Thanks

[redacted] Date: October 31, 2016 Account: [redacted] Regarding the Overdraft Fees Assessed to Your Checking Account Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding...

the overdraft fees that were assessed to your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. On September 30, 2016, the beginning balance in your checking account ending in [redacted] was $2,124.83. Three (3) items totaling $3,257.62 posted to your account resulting in a negative ending balance of ($1,132.79). Due to insufficient funds for two (2) of the items, two (2) overdraft fees totaling $74.00 were assessed and posted to your account the following business day. On October 3, 2016, your checking account was brought to a positive balance. I have enclosed a copy of the overdraft notice we sent to you on October 3, 2016, for your review. In your complaint, you mentioned that overdraft protection should have been set up on your checking account on January 5, 2016. During our research, we listened to the recording of your call to the Bank on that day. You called in reference to the overdraft fees that had been assessed to your account; however, at no time during the call was overdraft protection mentioned. On October 7, 2016, your savings account ending in [redacted] was linked to your checking account for overdraft protection. Please note that you will need to keep sufficient funds in your savings account to cover any possible future overdrafts on your checking account. It was certainly not our intention to cause you any hardship. Our records show that two (2) overdraft fees totaling $74.00 were waived when you contacted the Bank on January 5, 2016. We are unable to waive any additional fees on your checking account per our bank policy. However, in the interest of customer service, we waived the $25.00 overdraft fee that was assessed to your savings account ending in [redacted] on October 5, 2016. Thank you for your patience while we researched this matter for you. We truly value your business, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Overdraft Notice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]Hi there -I received a satisfactory response to a complaint (ID [redacted]) that I filed on 3/9/18 against Fifth Third Bank. Unfortunately, I received the response while I was out of the country and had no access to the internet to follow up on this response.Due to the lapse in time for me to respond, on my Revdex.com complaint hub, it says that " This matter is now closed in Revdex.com files, and will appear in the company's Revdex.com Business Review as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." " However, I would be grateful if this could be updated to indicate that I am actually satisfied with the way this was resolved.Apologies for the late response! I hope this matter can still be resolved! Adam P. at Fifth Third really helped smooth out the issue and ensured I wasn't being charged for services I did not receive. Thank you, and please let me know if there's anything I can do on my end now that I'm back in the US!