PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have read through the reply from Fifth Third.  It is all very confusing.  I paid all my escrow payments on time and in full in 2015 and 2016. There should have been one payment to pay the home [redacted]. It seems that because I refinanced during the same month that the [redacted] was due, that some mistakes were made in the figures and now I have to pay an additional $1300.00 to make up for it.
Regards,
[redacted]

5050 Kingsley Drive MD 1MOCOP Cincinnati, OH 45263 [redacted] Date: October 7, 2015 Account: [redacted] Regarding Your Identity Alert Premium Dear [redacted]: We received a copy of the complaint...

you submitted to the Revdex.com, regarding your Identity Alert Premium account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. We strive to provide professional and accurate service to our customers, and we regret if the service you received did not meet the same high standard. Prior to May 22, 2014, customers enrolled in Identity Alert had the option to have the monthly charge billed to their checking account, credit card or non-Fifth Third Bank account. It should be noted that Identity Alert enrollments after this date could only be billed to a Fifth Third Bank checking account or Money Market savings account. On October 14, 2014, your Identity Alert Premium account was opened with the Bank. The monthly charge for your Identity Alert Premium account was billed to your Essential Checking account ending in 0202. On September 25, 2015, your Essential Checking account was closed with the Bank. Unfortunately, we were not able to transfer the billing of your Identity Alert Premium service to a non-Fifth Third Bank account because your enrollment occurred after the cutoff date of May 22, 2014. We apologize for any miscommunication or difficulty you may have encountered during this situation. On September 29, 2015, your Identity Alert Premium account was closed per your request. Since your Identity Alert Premium account was closed prior to the next billing date of October 14, 2015, no additional charges will be assessed for the cancelled service. [redacted], please be assured that it was not our intention to cause you any hardship or frustration. You were a valued customer and we hope that you will consider the Bank for your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S.Office of the President Pc: Revdex.com

[redacted] Date: September 28, 2015 Account:    [redacted] Account:    [redacted]Regarding Your Vehicle Installment LoansDear [redacted]:We received a copy of the letter you sent to the Revdex.com...

regarding your vehicle installment loans. We appreciate the time you have taken to document your thoughts and concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.Your vehicle installment loan ending in [redacted] has a regularly scheduled payment of $419.37 due on twentieth day of each month. Your vehicle installment loan ending in [redacted] has a regularly scheduled payment of $376.10 due on the ninth day of each month.On July 8, 2015, we received your loan payment in the amount of $564.15. Since the payment we received did not have the appropriate loan number listed on the payment, the payment was applied to the loan ending in [redacted]. I have enclosed a copy of the check we received on July 8, 2015, for your review. When the Bank was made aware of this error, the payment was reversed from this loan and applied to the loan ending [redacted]. To avoid such errors, please be sure to include the loan number when you send in your loan payment(s). Since the payment of $564.15 did not post to the loan ending in [redacted] until the payment error was corrected on September 22, 2015, and the due date for this loan is on the ninth of each month, you were contacted by our Collections Department. Please accept my sincere apologies for any negative experiences you have had as a result of being contacted by our Collections Department.  Calls from our Collections Department are only intended to make sure you aware that a payment is past due and to make payment arrangements with you. Please be aware  when your full minimum payment due does not post by the due date , your loan is considered delinquent and is subject to collection activity. The Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:00 AM until 9:00 PM, including holidays. Our Collection Department may make several calls each day in an effort to inform you of the past due payment and make payment arrangements.. You are able to stop calls from collections if you wish. To do that, please send a signed letter requesting a cease and desist. The letter must state that you would like Fifth Third Bank to cease and desist any further attempts to collect on your loan. You can send the letter to my attention to the following address:Fifth Third BankAttn: Adam P.5050 Kingsley Drive Mail Drop: 1MOCOPCincinnati, OH 45263Alternatively, you can call our Collections Department to verbally request a cease and desist. Our Collections Department can be reached at ###-###-####, Monday through Friday, 8 a.m. to 9 p.m., ET., Saturday to Sunday, 8 a.m. to 5 p.m., ET.I also want to be sure you are aware that the Bank allows our installment loan customers to make their installment loan payments online through our website at www.53.com. The first step to make your installment loan payment online is by going to our website at www.53.com. Once there, click on “First Time User” and follow the prompts to get logged in to the site. After you have logged into the website, locate the account you wish to pay and click “PAY NOW.” You will be asked what type of account you are going to make the payment from. You will enter your bank’s routing number and click “GO.” The system will ask for the account number and you will click “ADD ACCOUNT.” Select the account you wish to pay from the drop down box. Select the external account you wish to make the payment from using the drop down box. This feature will allow you to direct your payments to regular payments or to principal only payments. Once you verify the information is correct, you will either submit your payment or choose to go back to edit the payment by choosing the “BACK” button. A confirmation screen will display your payment’s reference identification number. For additional information or for assistance, please call our Customer Service Department at ###-###-####. Our Customer Service Department is available to assist you Monday through Friday, 7 a.m. to 8 p.m., ET. They are available on Saturday, 8:30 a.m. through 5 p.m., ET. They are closed on Sunday.I also want to make sure you are that the Bank offers another method to make your monthly loan payments. It is a service called Auto BillPayer. Auto BillPayer will automatically transfer monthly payments from a non-Fifth Third checking account to your loan at no additional cost.  Many of our customers appreciate the convenience of Auto BillPayer, which eliminates the need of check writing and mailing your payments. If you are interested, please call ###-###-####, Monday through Friday 8 a.m. to 5 p.m., ET.[redacted], thank you for your patience while we researched this matter for you. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Adam P.Office of the President Enclosure: Check Copy

[redacted] Date: March 29, 2016 Account:       [redacted]Regarding Your Mortgage LoanDear [redacted]:We received a copy of the follow up letter you sent to the Revdex.com regarding your mortgage loan. We appreciate the additional time you have taken to document your thoughts and concerns regarding this matter.As stated in my previous response dated March 10, 2016, when a customer disagrees with the appraised value of the property during loan origination, there is a procedure in place at the Bank that allows a customer to request that a new appraisal is ordered; however, the process to dispute the appraised value must occur within a reasonable timeframe during the loan origination process. Unfortunately, the ability for you to dispute the appraised value of the property is now outside of that timeframe. In order to have disputed the appraised value of the property, you would have had to have done so during the time when the loan was being originated in September 2005. We do not have any record that you disputed the appraised value of the property at that time.According to our records, and as the documents you sent to us with your complaint indicate you are already aware, when you contacted the Bank concerning financial difficulties you were experiencing, the Bank agreed to modify the mortgage loan. The terms of the Bank’s offer to for modify the mortgage loan are contained in the documents that you sent to us. The Bank offered to modify the loan on August 18, 2012. Our records indicate that the loan modification offer was approved by the Bank and sent to you on August 22, 2012. The loan modification was declined by the Bank on October 9, 2012, because you stated that you did not wish to proceed with the loan modification at that time. The Bank is still within its rights to collect the balance owed on the loan. As stated in my previous response to you on February 24, 2016, the loan was charged off due to non-payment on December 28, 2012. The last payment received on the loan was on June 5, 2012. If you would like to make arrangements to repay the amount owed on the loan, please contact our Collections Department at ###-###-####, Monday through Friday, 8 a.m. to 5 p.m., ET.According to my research, the property went to tax sale. For information regarding the status of the tax sale of the property, you will need to contact the county auditor for [redacted] County. The Bank does not have any additional information to provide regarding the tax sale of the property because we did not initiate this action.If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Adam P.Office of the President PC: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Provided I am not getting the run around, like I have every other time I have contacted 5/3 bank. Provided they actually send my title like they say they will, because I never received one at [redacted]...then yes this would resolve my issue with them.Thank you [redacted]

[redacted] Date: January 26, 2016 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your...

Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On November 12, 2015, the Disputes Department opened case [redacted] regarding a cash deposit from November 11, 2015, in the amount of $500.00 at the ATM. The Bank issued a provisional credit in the amount of $500.00 to the account ending in [redacted] while we completed our research. On December 21, 2015, we mailed two (2) letters to the address on file explaining the results of the review. One (1) of the letters explained that $280.00 of the claim had been approved. However, we were unable to locate an ATM variance that matched your dispute and the remaining $220.00 of your claim was denied on December 21, 2015. Upon denial of the claim, the remaining provisional credit in the amount of $220.00 was removed from your account. I have enclosed copies of these letters for your records and review. The Bank was able to further review the matter, and in the interest of customer service, on January 22, 2016, we credited $220.00 into your Essential Checking account ending in [redacted]. I am sorry for any frustration and inconvenience this matter has caused you while attempting to resolve the matter. Thank you for your patience while we researched this matter for you. It is a well-known fact that no business can survive without its customers, and I want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com Enclosures: Dispute Letters

[redacted] Date: October 12, 2015 Account: [redacted] Regarding Credit Bureau Reporting Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com, concerning your mortgage...

loan. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. Ultimately, our investigation of this matter determined that the information provided to the credit reporting agencies regarding the Fifth Third mortgage loan was not correct. Therefore, we submitted a request to update the information reporting to the credit reporting agencies. Confirmation of this correction may also be sent to you from our Operations Department under separate cover. Please allow approximately ninety (90) days for the credit bureau agencies to completely update their reporting. If you apply for credit in the interim, please feel free to use this letter as proof that Fifth Third Bank is correcting the error. If you would like to contact the credit bureaus directly, contact information can be found below: ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
-They are not accepting the payment I provided over the phone providing them my bank routing number as well as my account number. They say funds are insufficient. However, I transferred money into my account and know the amount was sitting there for them to withdraw the amount.  They said they would try again, but the money is still sitting in my account. -I am looking for a home and this is damaging my credit and is very concerning to me that they keep making my account defaulted with no invoice being mailed or emailed. How is a business that large allowed to not communicate with clients when that is their major source of income? They will not allow me to sign up for auto draft without being on hold for 40 minutes. They do not even e-mall or allow online payments. They are intentionally preventing clients from paying so they can assess additional fees and ruin credits. -After providing them my phone number 240-5810-0192 and my bank account information, they come back and say the phone number is not working as well as my payments come back insufficient. How can all these things go wrong when I am willing to resolve the issue?  Their statement about if they cannot reach me, they will look into their system to see who is related to me or associated with me cannot be legal. I do not want them to contact anyone they believe or assume is related to me. The folks getting the calls are not happy about it and never signed up to be contacted.  The proper resolution for me is to remove all the late payment reports removed from my credit and for Fifth Third bank to begin mailing monthly invoice statements. 
Regards,
[redacted]

I would like some money back - On February 21 2016 I had got loan from 53 third bank for an automobile.  Loan was in the amount of $ 19,937.17.  I was to make my first payment 4 /6/16 I had contacted the bank about automatic payments. I was told they needed a cancelled check I then told them I have not had a check in years. She said well you can make a payment on line at no charge. I said great that till give me a month to go to the bank and get checks.  I had made my payment so I would not be late for my first payment. I then noticed that 53 third bank had taken the payment of 334.03 on the due date after I had already made the payment.  When they took out the second payment it caused overdraft fees on my account. After a week or so I finally got my money back on the double payment and the overdraft fees.  When 53 third bank called to notify me they are sending me a check for the overdraft fees $70.00.  I had found another bank with a lower interest rate so I then started to proceeding of changing my loan to another bank   Original loan     19,937.17  Payment                  334.03   first monthly payment   Balance             19,603.10 [redacted] PAY OFF     19,466.60 Difference of            137.10 [redacted] called the auto pay off line and stated the payoff was 19,466.60.  When 53 third bank called me stating it was error on their side they will refund my $70.00 by check but I still had a balance of 311.00 I asked how this could be   53 third bank is telling me that the payoff amount that [redacted] got was when 2 payments were made which would have been 334.03 plus 334.03 –that equals 668.06     Original loan amount 19,937.17 53 third bank is stating the payoff amount that [redacted] got was because of the 2 payments they took if that was the case it was lower than 19,466.60 Two payments they are saying minus 668.06 Should be 19,269.11 which is not 19,466.60   I am very unhappy with the way this has been handled I had contacted 53 third bank for several weeks starting 3/18/2016 when I wanted to set up auto payments.      I called Felecia at ###-###-#### starting 4/13, 4/14, 4/15, 4/18, 4/20, 4/21, 4/22, 4/25, 4/26, 5/6, 5/9, 5/10, 5/11 During this time frame she stated that I was being charge finance charges I was told she would reverse the charges due to the fact she had to research to see why I had a balance and what was going on   Also stated that this would be taken care of before the May 6th payment Then she called me and told me that when she tried to reverse in system It was only 0 .74. When should have been 25.00 or so.   I do not understand how they figure I still owed over 300.00   I can see the amount of 137.10 clearly but not 311.17 as they state You can clearly see it in the numbers from the original amount I financed minus the one payment I would appreciate any and all help with this situation.    If anyone would like to contact me on this matter please do ###-###-####   Thank you [redacted]

[redacted] Date: January 13, 2016 Account: [redacted] Regarding Your Vehicle Installment Loan Dear [redacted]: We received a copy of the follow up letter you sent to the Revdex.com regarding your vehicle installment loan. We appreciate the additional time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. According to our records, the postal money order in the amount of $535.00 with serial number [redacted] and dated October 10, 2015, that you sent as payment for your loan, was received and posted to your loan on October 14, 2015. I have enclosed a copy of the postal money order with serial number [redacted] for your review. If you have documentation showing that any late payment received by the Bank was received before the loan was past due for payment, please send it to us and we can determine if the negative information that was reported to the credit reporting agencies can be corrected. Please send the requested documentation by mail to the following address: Fifth Third Bank Attn: Adam P. Office of the President 5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, you can fax this information to my attention directly at ###-###-####. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### Please be aware that when your full minimum payment due does not post by the due date, your loan is considered delinquent and is subject to collection activity. The Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:00 AM until 9:00 PM, including holidays. Our Collections Department may make several calls each day in an effort to inform you of the past due payment and make payment arrangements. Please accept my sincere apologies for any negative experience you may have had when our Collections Department contacted you regarding your loan. These calls are only intended to make you aware that your loan is past due for payment and to make payment arrangements with you. Calls from our Collections Department are not intended to cause you any hardship. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P. Office of the President PC: Revdex.com Enclosure: Copy of Payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

I submitted a copy of the promotion that I applied for. My response was directed toward making a balance transfer with 0% interest for the first 15 billing cycles. The balance transfer was received and posted on 2/16/2018. I have not received a statement for this transaction, yet. The first statement is expected to arrive soon with a due date of 3/28/2018. Therefore, according to the promotion, this would be my first billing cycle and the 15th billing cycle would have a due date of 5/28/2018. However, this bank is making 1/2018 my first billing cycle and 3/2018 is considered to be the 15th billing cycle. I am not satisfied with their determination and have submitted copies of documents to show the actual transaction and the offer that I responded to.

[redacted] Date: July 31, 2017 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your...

Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. On July 17, 2017, the beginning balance in your checking account was $2.33. On July 17, 2017, one (1) item posted to your account totaling $33.20. Due to insufficient funds in the account, the account was assessed one (1) overdraft fee totaling $37.00, which posted to the account the following day. The ending balance in the account on July 17, 2017, was negative ($30.87). A copy of the Overdraft Notice we sent on July 18, 2017, is enclosed. On July 24, 2017, the beginning balance in your checking account was negative ($67.87). On July 24, 2017, one (1) item posted to your account totaling $8.57. Due to insufficient funds in the account, the account was assessed one (1) overdraft fee totaling $37.00, which posted to the account the following day. The ending balance in the account on July 24, 2017, was negative ($76.44). A copy of the Overdraft Notice we sent on July 25, 2017, is enclosed. During our telephone conversation on July 27, 2017, I explained that we reversed overdraft fees on the account totaling $74.00 on July 27, 2017. Since you made several attempts on our website to cancel your scheduled online bill payment of $45.00, which posted to your account on July 14, 2017, we decided to refund the $37.00 overdraft fee that posted to the account on July 18, 2017. On July 23, 2017, you attempted to make an Automated Teller Machine (ATM) deposit into your account to prevent the account from becoming further overdrawn. Since there was an issue with the ATM that you used, which prevented you from being able to deposit into your account, we decided to refund the $37.00 overdraft fee that posted to your account on July 25, 2017. Also during our telephone conversation on July 27, 2017, I explained to you that the balance in your account after the overdraft fees were reversed was negative ($39.44). You explained to me that you would deposit into your account as soon as possible to bring the account to a positive balance. I want to be sure that you are aware that, except in the case of a bank error, any additional requests to reverse overdraft fees on the account over the next twelve (12) months will be declined. This is because it is the Bank’s policy not to reverse overdraft fees on a checking account except in the case of Bank error. I also want to be sure that you are aware that Fifth Third offers alert services that provide you with information about your Fifth Third Bank Accounts, which can assist you with preventing future overdraft occurrences. You may sign up for a variety of alerts, including a text or email alert to notify you when your balance falls below a threshold that is comfortable for you. This real-time alert will notify you any time your debit card and ATM transactions result in a balance lower than your designated alert threshold. Because checks and electronic payments are processed overnight, we cannot currently offer a real-time alert when your account becomes overdrawn. However, you can set up alerts to let you know when the balance reaches a specific amount you determine to allow you time to deposit additional funds before the account becomes overdrawn. For example, you could set up an alert to notify you when the balance reaches $20.00. You could then review the account activity to determine if all of your authorized transactions have posted, and if not, determine how much additional funds you will need to deposit to cover any outstanding items. For a list of the account alerts offered by the Bank, please visit the alerts section within online banking or our mobile app. You can also learn more about account alerts offered by the Bank by visiting a Fifth Third Banking Center or by contacting our Customer Service Department at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., ET, Saturday, 8:30a.m, to 5 p.m., ET. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (2): Overdraft Notices

Thank you, im sorry for the confusion I never intended to accept there respond.  I was have trouble entering my respond.  So I sent and additional respond regarding the subject matter yes I would very appreciate Revdex.com help. Fifth third is not fully disclosing there banking policy also they are holding my life in there hands with my financial status by placing on a list that does not allow me to move forward with credit or to pursue a mortgage.  Thank you [redacted]

[redacted] Date: August 28, 2017 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking...

account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration and inconvenience you experienced regarding this matter. Thank you for taking the time to speak with me about your concerns on August 14, 2017. As we discussed, the Bank's new website design does not offer category types for Online Bill Payments and the historical information is not accessible. Enclosed for your reference and review is a copy of the Digital Services User Agreement which states that we may modify or cancel any such services or method of accessing them at any time without notice. I am sorry for the dissatisfaction that the changes to our Online Bill Payment system have caused you. We were able to obtain a report of your Online Bill Payments made since 2014, including the category and memo notes entered. Unfortunately, we are unable to send you an electronic copy of this report. For this reason, enclosed is a printed report that is organized by payment date starting with the most recent payment. We recognize that the recent changes to our website have impacted how customers use the services available on 53.com. Please be assured that the Bank is continuing to review customer feedback as we look to enhance the services and features of website, and we have made some changes based on this feedback. While I cannot guarantee that the ability to categorize bill payments will be made available again, the Bank is very focused on listening to customer feedback to make additional website changes to improve our customers’ experience. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Digital Services User Agreement, Online Bill Payment History Spreadsheet

We have responded to this customer twice and never received the information that was request to be sent to our fax number, which is listed on our response.  Additionally, our mailing address is listed on our response for the customer to send a copy of the information requested.   Provided the fax number in our response – but the number is ###-###-####. We also supplied her with a mailing address to send the paperwork to if she had the desire to do so.  Thank you. Elizabeth A. H.    Fifth Third BankConsumer Resolution Specialist, Office of the PresidentConsumer Contact Center5050 Kingsley Dr, MD 1MOCOP, Cincinnati, OH 45263Phone: ###-###-####  Fax: ###-###-####  Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] The Fifth Third employee that contact and helped me, Ms. Danielle S., was very pleasant, helpful and courtesous.  I sincerely appreciate her efforts to help me.  Thank you.