PROCORPSA

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[redacted] Date: May 10, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding the...

fees charged to your business checking account. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. We value your relationship with Fifth Third Bank and appreciate the opportunity to respond to this matter. Your comments expressing less than quality service are very concerning and I regret the difficulties you have encountered regarding your account. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. If the available balance in your business checking account is not sufficient to cover items that post to your account, the posted items may be returned unpaid and subject to overdraft fees. If an account becomes overdrawn, we assess a $37.00 overdraft fee for each item that posts while the account is overdrawn. An overdraft notice that details how your account became overdrawn is sent to the address on file and is also available on *3.com. In addition, an $8.00 daily overdraft fee is assessed when the account remains overdrawn for five (*) days. This fee is charged for every calendar day the account has been overdrawn and it may continue to be assessed until the account returns to a positive balance. I have enclosed a copy of our Rules & Regulations handbook that you received and agreed to when the signature card was signed at your account opening. Pages five (*) and six (6) provide information regarding fees applicable for our business accounts. On April 18, 2016, the beginning balance in your business account was $172.96. Six (6) withdrawals totaling $216.31 posted to your account creating an ending balance of negative ($43.3*). Since your checking account balance was not sufficient to cover one (1) transaction that posted, the Bank charged your account one (1) overdraft fee of $37.00 the following business day. I have enclosed a copy of the overdraft notice that was mailed to you on April 19, 2016. This notice provides additional detail regarding the transactions that posted to the account and the fee that was assessed. On April 19, 2016, the beginning balance in your business account was negative ($43.3*). Three (3) debits totaling $60.21 posted to your account creating an ending balance of negative ($103.*6). Since your checking account balance was not sufficient to cover the three (3) transactions that posted, the Bank charged your account three (3) overdraft fees of $37.00 the following business day. I have enclosed a copy of the overdraft notice that was mailed to you on April 20, 2016. Your checking account balance has remained negative while additional items continued to post to the account causing additional overdraft fees. The account has also been charged daily overdraft fees of $8.00 each. The checking account has been charged for each day it has been overdrawn. To avoid paying additional fees, a deposit will need to be made to the account to bring the account positive. As of today, the balance in your business checking account is negative ($782.26). It is important to ensure that your account has enough funds to cover all of the transactions you have authorized. As a valued customer, we have reversed a total of $111.00 in overdraft fees to your account within the past month. Therefore, we are unwilling to waive any additional fees, as you have requested. After reviewing your account, it was determined that you do not have overdraft protection set up for this account. For a business account, Overdraft Protection can be connected to a Fifth Third Bank business savings account or business credit card to cover items that overdraw your checking account. With Overdraft Protection, you will be charged one (1) Overdraft Protection transfer fee of $12.00 instead of an overdraft fee of $37.00 for each item that overdraws your account. If you would like more information about Overdraft Protection for your business account, please contact your local Financial Center or contact our Consumer Contact Center at ###-###-####, Monday through Friday, 7 a.m. to 10 p.m. EST, or Saturday, 8:30 a.m. to * p.m. EST, to setup Overdraft Protection for your business checking account. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matter. You are a valued customer and we look forward to serving your financial needs in the future. If I can be of any further assistance, please contact me at ###-###-####, or toll free at ([redacted]) [redacted], Monday through Friday, 8 a.m. to 6 p.m., EST. Sincerely, Lisa S. Consumer Resolution Specialist Office of the President Pc: Revdex.com Enclosure: Rules and Regulations handbook, Overdraft Notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
They have never addressed the letter I've provided from the GAP insurance company's legal department.According to a consumer complaint lawyer I've talked to, FIFTH THIRD BANK has no legal right to keep the money they collected after the car was totaled.  Yes, I received the 2 checks they provided of $68.86 and $161.02 trying to settle this matter; however they still owe me $115.56.  FIFTH THIRD BANK is the one who provided GAP with the payoff amount of the loan, so if the amount GAP provided was incorrect as FIFTH THIRD BANK claims in their letters, it is their OWN FAULT.  Their own employee told me I would receive back the payment made in December when the claim was settled.
Regards,
[redacted]

My mother's maiden name is [redacted]Her address is [redacted]Her account is [redacted]Please note she is deceased but this was her address and name and account number at the time of her passing.[redacted]

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[redacted] Date: June 24, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com, regarding a payment for your...

installment loan account. We appreciate the l time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured the Bank takes this issue very seriously and expects that each customer will be treated in a respectful manner when they contact the Bank. We strive to provide professional and accurate service to our customers, and we regret if that has not been your experience. On June 4, 2010, your installment loan was opened with the Bank. The loan term for your account was seventy-two (72) months. The first payment of $274.70 was due on July 19, 2010. As a result, the maturity date for your installment loan was June 19, 2016. Your installment loan is considered past due for payment if we do not receive your total monthly payment by the due date indicated on your contract. The final calendar day of your grace period for the loan is not considered the due date for your payment obligations. The grace period indicates when a late charge will actually be assessed to your account for a past due payment. There is a ten (10) day grace period on the account, with a late charge assessed if the payment is not received prior to the end of the grace period. Your payment habits affect the amount of interest and late fees paid over the life of your installment loan. If payments are posted late during the seventy-two (72) month term of your account, then late fees are assessed to the account and you may pay more in interest over the life of the loan. Since a smaller amount of your payments were applied to the principal balance, there may be a larger final payment due to late fees paid and additional interest charged. On May 19, 2016, a payment in the amount of $274.70 was due for your installment loan. The final payment notice dated May 25, 2016, indicated that $608.15 was due by June 19, 2016. This amount included previously assessed but unpaid late fees of $14.22 and your payment for May 2016 since it had not been received as of the final notice date. On May 26, 2016, a payment in the amount of $274.70 was posted to your installment loan. This amount satisfied the payment due for May 2016. It should be noted that a late fee was not assessed for this payment since it was received within your grace period. As of June 22, 2016, the payoff amount due for your installment loan is $332.52. A breakdown for this amount is as follows: ** $316.86 Principal balance ** $1.44 Accrued interest ** $14.22 Unpaid late fees The daily interest charge for your installment loan is $0.05. In order to obtain an updated payoff amount, you may contact our Customer Service Department at ###-###-#### and use the Integrated Voice Response (IVR) automated system. Copies of your payment history, security agreement, final payment notice and written payoff quote are enclosed for your review. Mr. [redacted], please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at (###) ###-#### Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S.Office of the President Enclosure(s): Payment history, Security agreement, Final notice, Payoff quote Pc: Revdex.com

[redacted] Date: October 4, 2016 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding...

your mortgage loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. After a thorough review, we submitted an update all four (4) credit reporting agencies to remove the delinquency that was reported for July 2016. Please allow thirty (30) days for the credit reporting agencies to update their reporting. If you would like to contact the credit reporting agencies directly, their contact information is listed below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### Thank you for your patience while we conducted our research. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] Date: June 23, 2016 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your Essential...

Checking account. We appreciate the time you have taken to document your thoughts and concerns. We completed a review of your Essential Checking account ending in [redacted]. Our records indicate that the initial request to have the savings account ending in [redacted] set as Overdraft Protection for the checking account was on June 7, 2016. We were unable to locate a previous request to set this savings account as Overdraft Protection for the checking account. It should be noted that our records indicate that the Relationship Savings account ending in [redacted], which was closed on September 30, 2011, was previously set as the source of Overdraft Protection for the checking account. We also completed a review of the overdraft fees assessed to the account. Our review determined that there was no Bank error in assessing the fees to the account. Although there was no error, in the interest of customer service, on June 7, 2016, the Bank reversed $74.00 of the fees that were assessed to the account. Please note that this is the maximum that we are willing to reverse when there is no Bank error. I have enclosed copies of these overdraft notices for your review. As explained on these overdraft notices, the account had Overdraft Protection, but there were insufficient available funds in the savings account ending in [redacted] to cover the items that were presented. Because there was no Bank error in assessing the fees to the account, we are unable to accommodate your request to reverse additional overdraft fees. I apologize for any difficulties you experienced when discussing this matter with the Bank. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com Enclosures: Overdraft Notices

Account still has overdraft charges.

[redacted] Date: March 31, 2016 Accounts: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, concerning...

your escheated account. We appreciate the time you have taken to express your concerns regarding this matter. We understand your frustration when this situation occurred; please accept our sincere apologies for any inconvenience this matter might have caused you. Your feedback is important to us, so that we can better understand how we can improve our service to you. Additionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfaction. A checking account is placed in a dormant status after there have been no withdrawals or deposits on the account for twelve (12) months. The posting of interest is not considered activity. On March 30, 2010, one (1) check totaling $419.50 posted to your checking account ending in [redacted], which brought your account balance to $2,580.50. After there had been no withdrawals or deposits on the account for twelve (12) months, your account was placed in a dormant status. We informed you of this account status change on your account statement that ended on March 9, 2011. Although your checking account was linked to your savings account ending in [redacted], the savings account was also placed in a dormant status and we informed you of this account status change on your account statement that ended on March 27, 2013. A savings account is placed in a dormant status after there have been no withdrawals or deposits on the account for thirty-six (36) months. On August 27, 2015, the Bank sent a letter to the address above to notify you that the unclaimed funds in your checking account may be transferred to the State of [redacted] unless you contacted the Bank no later than September 17, 2015. The Bank is not required to send such notices via certified mail. For your records, I have enclosed a copy of this letter. For your convenience, I have enclosed a copy of our Rules and Regulations that you should have received when you opened the accounts. Pages seventeen (17) and eighteen (18) detail how an account can become dormant and what fees can be assessed. I apologize if you were unaware of these policies. We regret that the Bank is unable to reclaim the funds from [redacted] on your behalf. In order to reclaim the funds, you will need to contact the State of [redacted] directly at [redacted]. You can also search the State of [redacted] website for unclaimed property at [redacted]. If I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J. Office of the President Pc: Revdex.com Enclosures: Rules and Regulations and Letter dated August 27, 2015

[redacted] Date: February 26, 2018 Account: [redacted] Regarding Your Fifth Third Bank Gift Card Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your Fifth Third Bank Gift Card. We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. [redacted], please be assured that we take your feedback regarding the level of service you received very seriously. As our enclosed previous response dated February 14, 2018, explains, your feedback was forwarded to the appropriate parties within the Bank, however, we are unable to share with you the details of any specific internal actions that may take place. I have also enclosed the letter dated January 22, 2018, which acknowledged claim number [redacted] for the transaction in the amount of $87.89. As this letter explains, it may take up to ninety (90) days to resolve this claim for you. Once the claim is finalized, a letter will be mailed to the above address. If you have any additional questions or would like to receive a status update on your claim, please contact the Chargeback Services Department at telephone number ###-###-####. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosures: Previous Response, Letter Dated January 22, 2018

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,[redacted]5050 Kingsley Drive MD 1MOCOP Cincinnati OH 45263 [redacted] Date: September 1, 2017 Account: [redacted] Regarding Your Real Life Rewards [redacted] Dear [redacted]: We received a copy of the follow-up complaint you submitted to the Revdex.com regarding your Real Life Rewards [redacted]. Your feedback is very important to us as it allows us to better understand how we can improve the service we provide to our customers. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. (I don’t agree, despite several calls and two formal complains with Revdex.com I have not seen any evidence on company’s part that would make me believe this claim is true. I had to hold over an hour during my last call just to speak to proper supervisor. This particular supervisor assured me I would receive a call from their auto pay department to take care of my issue but never received a call. If company’s claim is even remotely true I would again challenge them to bring their auto pay feature in 21st century and have it available on website for on demand access for their customer. There is no excuse that this can’t be accomplished overnight) On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. However, we stand by the response conveyed to you in our previous letter dated July 11, 2017. I have enclosed a copy of that letter for your convenience. Our position on this matter has not changed. (Unfortunately company has not taken any position at all, they have not even provided me with proper reason why a first world bank in 21st century is providing 20th century tools to their customers. I have seen better tools from third world banks.)Our records show that Auto BillPayer was updated to pay off your full statement balance each month on August 8, 2017. Your next payment of $60.77 is scheduled to be withdrawn from your checking account on September 17, 2017. I have enclosed a copy of your August 2017 statement for your convenience. Please make note of the following Important Message on page one (1) of your statement: This Statement will be paid by Auto BillPayer on the payment due date based on your Auto BillPayer payment selections. Please also note that if your scheduled automatic payment date falls on a weekend or holiday, your payment will be withdrawn on the prior business day to ensure the payment is received on time. It was certainly not our intention to cause you any hardship. On August 28, 2017, we waived a finance charge in the amount of $1.45 in the interest of customer service. However, we are unable to provide you with any additional compensation. (Correct, during August 8th call I was promised full statement balance will be withdrawn with next bill due date which was August 17th. On this day full statement balance was not automatically withdrawn and I was charge interest. On August 28, 2017 this interest charge was waived but as result of my complaint to Revdex.com. In the absence of this complaint I would have paid this interest on next auto payment cycle on September 17, 2017. As I mentioned in my email company’s incompetence in handling this matter as well their antiquated bill management tools are directly responsible for wasting my valuable time to resolve this matter and therefore they are responsible for my time. Not only company has failed to provide me proper compensation for my time they have not provided me with proper applogy)Thank you for your patience while we conducted our research. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Previous Response Letter, August 2017 Statement

The issue has not been resolved due to no reply wether it be through phone contact or via email. I have a negative in my bank account which tells me that I need to dispute it with the company which will not answer my phone call let alone trying to receive an answer

[redacted] Date: August 25, 2017 Account: [redacted] Regarding Your Fifth Third Bank Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your...

Fifth Third Bank Essential checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. We strive to provide accurate and professional service to our customers and I regret if this is not the level of service you received. On behalf of the Bank, please accept my sincere apology for any inconvenience or frustration this matter has caused you. You can avoid overdraft situations by always making sure you have sufficient funds in your account to cover all of the debits you make. We have services available to help you keep track of your account balance and the money you have spent. These include: ** Logging on to 53.com ** Using the mobile app ** Text or email alerts ** A Fifth Third ATM ** Calling ###-###-#### ** Visiting a banking center We also offer several options that may help you manage times when you are facing an overdraft situation. These options include Overdraft Protection and Overdraft Coverage. An overdraft occurs when you do not have sufficient funds in your account to pay your transactions. Overdraft Protection is a service where we link your checking account to a Fifth Third Savings account, line of credit, or credit card. If your account becomes overdrawn, available funds from one of those accounts will automatically transfer to your checking account and a one-time $12 transfer fee will be assessed. Your letter complaint mentioned that you had Overdraft Protection, but I have confirmed you are not currently enrolled in Overdraft Protection or have a secondary account to link to your checking. An additional service offered is Overdraft Coverage. You have the option of enrolling in Overdraft Coverage for Automated Teller Machines (ATM) transactions and everyday debit card purchases. If you opt-out and attempt to authorize your card for an amount more than the balance in your account, the transaction will be immediately declined. If you opt-in to Overdraft Coverage, your card may be approved beyond the balance in your account, and the transaction will be subject to overdraft fees. As part of this service, we do authorize and pay overdrafts for the following types of transactions at the Bank’s discretion: ** Checks and other transactions made by using your checking account number ** Automatic Bill payments Our review of your checking account determined you have opted to accept Overdraft Coverage. You may change your Overdraft Coverage preference selection anytime by the following ways: ** Visiting a Fifth Third banking center ** Online at 53.com/accountmanagementservices ** By phone, ###-###-#### Please note that opting out of Overdraft Coverage does not guarantee that the checking account will not be overdrawn, but it does guarantee that the checking account will not be assessed an overdraft fee for any ATM or debit card transactions that posts to the account while it has a negative balance. Please find enclosed a copy of the last six (6) checking account statements for your review. Please note as of August 23, 2017, your account had a negative balance of ($648.69). In addition, the account has been overdrawn for forty-seven (47) consecutive days. If the account remains overdrawn for fifty-five (55) consecutive days, the Bank may charge off the account and send the debt for collection. The negative account information may be provided to ChexSystems, a debit bureau reporting agency. Fifth Third Bank processes transactions at the end of each business day. This does not include Saturdays, Sundays, and Federal Holidays. Transactions are posted in the following order: 1. Credits and deposits made prior to the end of the cut-off time, subject to our Funds Availability Policy. 2. Time-stamped debits, such as ATM withdrawals and debit card purchase, in the order in which they are received. 3. All other debits including checks, and electronic bill payments, in the order of largest amount to smallest amount. 4. Fees and service charges in the order of the largest to the smallest amount. I have enclosed a copy of our current Rules and Regulations for your review. Please refer to pages thirteen (13) through sixteen (16) for additional information regarding account overdraft calculation, Overdraft Coverage and Overdraft Protection. We recommend that customers keep a ledger to track all transactions, including checks they have written, so that they can know if there are items that have not posted and can plan accordingly. Upon receiving your complaint, we have researched your most recent overdraft occurrence. In addition to the last six (6) checking account statements, please find enclosed copies of the overdraft notices mailed to your attention. The overdraft notice is mailed to customer’s to alert them to the negative ending balance in your checking account and also to alert you to any possible fees that may be assessed based on the activity in your checking account. On July 6, 2017, the ending balance in your checking account was $89.52. On Friday, July 7, 2017, six (6) debits posted to your checking account in the following order: ** July 6, 2017, 11:35 PM Merchant Payment $10.05 Paid No fee ** July 7, 2017, 12:40 AM Jeanie Withdrawal $80.00 Paid $37.00 fee ** July 7, 2017, 1:45 AM Merchant Payment $1.00 Paid $37.00 fee ** July 7, 2017, 12:08 PM Merchant Payment $4.28 Paid $37.00 fee ** Non 5/3 Cash Withdrawal fee $2.75 Paid ** Non 5/3 Balance Inquiry fee $2.75 Paid As noted in the enclosed overdraft notice dated July 10, 2017, the ending balance in your checking account on Friday, July 7, 2017, was negative ($11.31). The three (3) overdraft fees assessed on July 7, 2017, posted to your checking account the next business day, Monday, July 10, 2017. In addition to the $111.00 overdraft, fees that posted to your account on July 10, 2017, eleven (11) debits posted to your account. The ending balance in your checking account on Monday, July 10, 2017, was negative ($452.69). As a result of the negative balance and the transactions posting to your account on July 10, 2017, you were assessed $185.00 in overdraft fees on July 11, 2017. The ending balance in your checking account on July 11, 2017, was negative ($637.69). An $11.00 monthly service charge posted to your account on August 7, 2017, which resulted in the current negative balance of ($648.69) in your checking account. Although the above overdraft occurrences and associated fees were not the result of a bank processing error, I have reversed $74.00 in overdraft fees as a courtesy to you. These funds are immediately reflected in your balance. Additionally, you mentioned in your complaint that you were upset about the multiple emails and texts notifying you of your low balance or overdraft occurrences. You have the ability to change your alert preferences any time by logging on to your Online Banking or Mobile App. I have confirmed you are currently enrolled and opted in to the following account alerts: ** Mobile App and Email Low Balance alerts when your available balance is below $6.00 ** Mobile App and Email Purchase alerts for all card purchases above $100.00 ** Mobile App and Email Transaction alerts for all online, phone, or mail purchases ** Email alerts for Overdraft Notices In researching your concerns, we were unable to determine a credit that incorrectly posted to your checking account. If you can provide additional information regarding the posting error, please provide the documentation to me at the following address: Fifth Third Bank 5050 Kingsley Drive MD: 1MOCOP Cincinnati OH 45263 Alternatively, you can fax the documentation to my attention at ###-###-####. Upon receiving the documentation, I will be happy to research and respond to your concerns. Thank you for your patience while we researched this matter for you. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President PC: Revdex.com Enclosure(s): Statements, Rules and Regulations, Overdraft Notice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I wish I had the information that they had received from the merchant prior to making the complaint to the Revdex.com. I will now follow up with the merchant.  It is unfortunate that Fifth Third Bank did not communicate in a more timely manner.  I had asked for the information on two different occasions.  I will be terminating my relationship with them.  I wish to thank the Revdex.com for their help and consideration.
[redacted]

[redacted] Date: November 4, 2016 Regarding Your Privacy Concerns Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your privacy concerns. We appreciate the time...

you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or distress you experienced when you received a call from Alexis S., Personal Banker, on October 20, 2016. We certainly did not intend to cause you any hardship. Our records show that because you opted out of marketing communications and information sharing on May 10, 2016, the call was made in error. Please be assured that Fifth Third Bank takes protecting your personal information very seriously. In order to better ensure that you do not receive future marketing calls, we have placed notes on your profile indicating that you do not wish to receive these calls that will be visible to all employees in the Bank. Thank you for your patience while waiting for a response. It is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Oh, the account is at a zero balance now and the company has [redacted] or however she spells her name, to thank for horrible service that chases customers away. Don't think this is the end of this, the whole reason my account was still at a balance of over the $1,500 average - which I was the one who mentioned and not you, was because of my school direct deposit, which you otherwise would have billed my account a fee for, for not coming into a branch when you are all out of my area.., not to mention I even uploaded my account statement, as if you couldn't access it yourself, just to show the fact that it reads school direct deposit. You're all a bunch of theieving crooks, and shady tactics that goes around will come back to you and all who cheat, it's only a matter of time...my position will never change, and I will never do business with you all again, soon as my card is settled we're through. So you might as well take me off any lists from for advertisements. So, Revdex.com just note the many options you get to set up and account with a student waiver, fax a copy,or email, I've never set foot in a branch, yet they'd charge me now for something they gave more options than just the one now, and let's not forget, you too could also see the copy I uploaded where it clearly reflects a recent school deposit. Don't you all have a problem with that or at least the same question I have..hoe is that better business? The answer it isn't, except for when it is just in their own business interest to lie, cheat and steal. Which is why there are so many class actions suit by people like myself who are sick and tired of Ss like [redacted]! I never wanna hear from her or anyone else there. Just close out all of my accounts now. Checking & Savings. We are through now, except for more formal actions against such deceit!!!
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: June 10, 2016 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your...

Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your Essential Checking account. It was certainly not our intention to cause you any hardship. We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We completed a review of the Essential Checking account ending in [redacted] and the debit card account ending in [redacted]. Our records indicate that a stop payment was placed on the checking account on May 31, 2016, for the payment to [redacted] in the amount of $205.59. As previously discussed with you, we regret the misinformation that was provided to you, and a stop payment request cannot be made for a debit card transaction. Because of this, we reversed the fee that was assessed to you in the amount of $33.00. On June 3, 2016, a debit card authorization was requested for a transaction in the amount of $205.59. As of June 8, 2016, the status of this authorization request shows that this was cancelled by the customer. Please note that although the authorization may have impacted the available funds while it was pending, this transaction did not post to the account. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com

[redacted] [redacted] [redacted] Date: August 17, 2017 Accounts: [redacted] [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding Fifth...

Third Bank Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. On August 16, 2017, we waved the $11.00 monthly service charge that was assessed to your account and closed your Essential Checking account ending in [redacted] with a zero (0) balance. I am sorry it was not closed upon your initial request. We also closed your Relationship Savings account ending in [redacted] with a zero (0) balance. I hope this letter meets your satisfaction and resolves your needs. Thank you for your patience while waiting for a response. We regret that you felt the need to close your accounts, and we sincerely hope you will reconsider using Fifth Third Bank for your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] [redacted] [redacted] Date: December 21, 2015 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, concerning the overpayment refund for...

your installment loan ending in [redacted]. We appreciate the time you have taken to express your concerns regarding this matter. We would like to offer our sincere apologies for any inconvenience this matter may have caused you. Your feedback is important to us, so that we can better understand how we can improve our service to you. Additionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfaction. On December 16, 2015, the over payment refund of $224.94 was sent via overnight delivery to the address above. The UPS tracking information shows that the check was delivered at 9:52 A.M. on December 17, 2015. It was not our intention to cause you any hardship, and we sympathize with the difficulties you have encountered regarding this account. We believe your issue was resolved accordingly, and I hope that this letter will meet your satisfaction. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J. Office of the President

[redacted] [redacted] [redacted] Date: June 8, 2016 Account: [redacted] Regarding Your Accounts Dear [redacted]: We received your Revdex.com Complaint, regarding overdraft on your checking accounts. We appreciate the time you have...

taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, I apologize for the difficulties you have experienced. It was certainly not our intention to cause you any undue hardship or frustration. I have reviewed your account ending in [redacted] and found that the overdraft occurred due to three (3) card transactions that were pre-approved on the custodian debit card ending 2056. These three (3) card transactions were from the same merchant, [redacted] [redacted], and were pre-approved on two (2) different days; the first day May 5, 2016 for $215.00 and the second day May 10, 2016 for $421.40 and $400.00. Typically, debit transactions made with your debit card using a PIN (Personal Identification Number) are processed and posted to your account on the same day the transaction is made. Credit based transactions made with your debit card, such as the [redacted] transactions, may take up to three (3) business days to post based on when the merchant presents the authorization for payment. After that timeframe, if the merchant has not yet presented the pre-authorized transaction for final payment the Bank will remove the pending charge from your account after the fourth business day. The transaction will not show against the account’s available balance again until the merchant presents it for final payment and it posts to the account using the original authorization number they received. At this time, merchants are not required to receive a new authorization to present the transaction for final payment if the previous authorization is no longer pending on the account. Therefore, on May 13, 2016, when your account had a negative balance of ($187.90), it is possible that one (1) or more of these three (3) transactions listed above may not have been showing as a pending item in your available balance until the merchant presented the transaction for final payment during overnight processing. You would not have been aware of the negative balance by viewing your account online until the next morning. Please be assured, that your checking account was not assessed overdraft fees for this occurrence because your account had sufficient funds at the time of the original pre-authorization. If these transactions are unauthorized you may dispute them with our Disputes Resolution Department by calling them at ###-###-#### their hours of operation are Monday through Friday, 7 a.m. to 8 p.m. and Saturday 8:30 a.m. to 5 p.m. Please be advised your monthly statement fee is not for the management of your money. The fee is charged for providing you an account to transact your business. Online balances are up to date and the available balance will show all pending card transactions (excluding the transactions explained above where either the Bank or Merchant has released the charge and the Merchant is representing the charge). Automated Clearing House (ACH) payments will not show as pending and will post with any checks during overnight processing as well. We appreciate your patience while we researched this matter and apologize for any inconvenience this situation may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shannon K.Office of the President

[redacted] [redacted] [redacted] Date: December 7, 2017 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. We are sorry to hear about the...

difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. The annual premium for your homeowners insurance policy is escrowed and is collected as part of your mortgage payment. The Bank reached your insurance agent on October 20, 2017, to verify the premium amount due and request a copy of the bill. We sent a payment of $516.26 to [redacted] on October 23, 2017. Because you also paid the annual premium, the [redacted] returned the Bank’s payment. It was credited to the escrow account on November 17, 2017. Per your request, those funds were moved from the mortgage’s escrow account to your checking account ending in [redacted] on November 29, 2017. There was no lapse in your insurance coverage and I apologize for the inconvenience this matter caused you. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com