PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I was told that I can only dispute transactions made in the past 60 days by Felicia Long, however I was never given a notice of any kind that money was being deducted from my account until it reached a negative balance.  I never elected to close my checking account and never received notice that it had been closed, therefore the business never should have deducted money from my savings account.Also - while Felicia did credit me $20, an additional $5 draft was taken from my account while she was looking in to it.I told Felicia that I would obviously like to have my $156 that I started the account with returned to me, but at a MINIMUM, I would like the $50 that I used to open the account back.  Therefore, Fifth Third may send me a check in the amount of $38.99 and we can consider this resolved.I also feel that Fifth Third was negligent in their handling of my account without giving me proper notices that they were deducting money.  No statements were ever sent to me in the mail, nor by email.  Fifth Third should do the honorable thing and send me a check in the amount of $144.99 for the remaining balance of my former account in full.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I would like to hold this matter off for the extension days given in the company's letter so I can verify my account information has been removed from my credit history. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
While I appreciate the response from the business, it comes as no surprise that no employee admitted to telling a customer not to pay a bill once they learned a Revdex.com complaint was filed. The teller, a female, with dark hair a little longer than shoulder length, 30's-40's, advised me that the final payoff would include the payments discussed in the original complaint I filed. She advised me, as an agent of the company, that it was not necessary to pay that months payment as we were in contract to sell the property.Since selling the house, I have continued to receive harassing phone calls from agents of 5/3 Bank, some being very rude, telling me they are going to foreclose on me and garnish my wages. Even after explaining what the previous teller had explained, they continued to call several times a day and send letters. This was AFTER selling the property. This may have simply been an oversight by a single employee at this location. Mistakes happen. However, I have lived at this location for over 13 years with only one late payment that was an oversight of mine after I had surgery. The error was corrected several years ago. This single error by a 5/3 employee is the ONLY thing prohibiting me and my family from buying another home in a new state over 600 miles away. We are simply asking for the late charge to be reversed and removed from my credit report.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10974426, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will be discontuing my relationship with 5th/3rd bank as they are unwilling to admit that charging $518 in fees on a $77 overdraft is outrageous, excessive, and/or unfair to their customers. They run debits from large to small in order to maximize the amount of fees they can charge. Additionally the bank manager encouraged me to sign up for a credit card in response to an overdraft. Again this predatory when I've obviously had issues keeping enough money for living expenses a credit card would be a bad idea. I was told repeatedly that their system wouldn't allow any reversed overdrafts. The next day I received a call from a branch manager that he was able to reverse fees. They lie to consumers to suit their needs. I left a review on their [redacted] page and it was deleted. They are a dishonest company. I will take my business elsewhere.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Although you all reopened my account I am not okay with you all making it like I did this on. My account! I never allowed my account to get negative 65.24. That was fraud online loan companies that withdrew money when I never received a loan.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
By siding with the employee and that employee doing something illegal toward a customer and firing said employee, Fifth Third has set a president that it does not value the safety of it's customers above everything else. In fact by not firing the employee responsible for the illegal act of shutting down my card without my knowledge or notes in their own system, the company is saying that there are no consequences in our organization for fraud and that customer is not always right in fact never right. Due to this, I have only fear of talking to their outsourced customer service to the point where I can no longer call or argue with customer service because the company says that if another illegal act of shutting down my card were to happen then there would be no repercussion, furthermore, you need to fear our employees who can do no wrong in our eyes. So I am basically not able to communicate with customer service or disputes anymore out of pure fear.
Regards,
[redacted]

[redacted] Date:        July 1, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com regarding the difficulties you have...

experienced with your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. I have shared the information you brought to our attention with the department that opened your account. Additionally, our senior management regularly reviews customer feedback as part of our ongoing commitment to improving our operations. Our records indicate that we had an internet promotion during the time that you opened your account that offered a $200.00 cash bonus promotion with a direct deposit stipulation. We have reviewed your account statements and have determined that you should have been paid the $200.00 cash bonus. It is our understanding that the agent that opened your account neglected to input the code associated with the promotion when she opened the account. As a result, the system did not recognize the promotion and the deposit never posted to your account. An adjustment request was processed on June 30, 2015, to credit your account $200.00. If you have any questions regarding the deposit, please feel free to contact me at the number listed below. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely,   [redacted] Office of the President Pc: Revdex.com

[redacted]Date: August 30, 2017Regarding Your HELOC ApplicationDear [redacted]:We received a copy of the complaint you submitted to the Revdex.com regarding...

your recent application for aFifth Third Bank home equity line of credit (HELOC). We appreciate the time you have taken to document your thoughtsand concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience thismatter may have caused you.As I stated in the voice mail message I left for you on August 24, 2017, we have unfortunately been unable to locate anyapplications for you within our systems. We understand that you withdrew your complaint since you did not have theapplication documentation. However, if you are able to provide us with additional information that would help us to locateyour application, we would be happy to research this matter further. You may send any additional information to thefollowing address:Fifth Third BankOffice of the PresidentAttn Elizabeth D.5050 Kingsley DriveMD 1MOCOPCincinnati OH 45263You may also fax the information to my attention at ###-###-####.Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact medirectly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Elizabeth D.Office of the PresidentPc: Revdex.com

[redacted] Date: December 5, 2017 Account: [redacted]Regarding Your Mortgage Loan Dear [redacted]: We received a copy of your complaint recently filed with the Revdex.com (Revdex.com) regarding your mortgage loan account....

Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Per your request, I have confirmed that the second November payment that was made to your mortgage loan account in the amount of $1,438.28 was reversed back to the originating checking account on November 14, 2017. We deeply regret any hardship that you experienced associated with this matter. Upon receiving your complaint we contacted the Internet Banking Department so they could attempt to review the error messages you mentioned receiving in your complaint. As we discussed on December 5, 2017, this review was unable to locate the error in question. If you continue to receive the error message, we suggest sending a message to the Bank through our website, or to the email address I had provided you when we spoke. If you are able to provide additional information concerning the error messages, please advise if the messages are occurring with the use of the Internet Banking or Mobile Banking systems. If you are able to provide a screenshot of the error message in question, this would further assist our Internet Banking Department in determining the reason for the error. Regarding your continued frustration that was experienced when you attempted to make the December payment for your loan, and the continued error messages that you were given; I am very sorry. As we discussed, I will have your December payment processed when it is sent to me at the address below: Fifth Third Bank Office of the President Attn: Sarah S. 5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Once this is received I will open an additional issue in our system to continue tracking this matter. Additionally, your comments expressing less than quality service you received when attempting to obtain assistance with this matter are very concerning. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectations. Please know when attempting to call our Customer Service Department at ###-###-####, or the Cincinnati local number, ###-###-####, you may always reach a Customer Service Professional by pressing zero (0) repeatedly when calling Monday through Friday, 7 a.m. to 8 p.m., ET. I also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. You may also want to consider enrolling in Auto BillPayer as a convenient alternative to either mailing your monthly payment or logging online. Auto BillPayer will automatically transfer your monthly payment from your non-Fifth Third Bank checking account to your mortgage loan at no additional charge. Auto BillPayer makes your total mortgage loan payment on time each month, preventing the added cost of a late charge. If you are interested in enrolling in Auto BillPayer, please contact Auto BillPayer toll free at ###-###-####, Monday through Friday, 8 a.m. to 5 p.m., ET. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at 513-358-9158 or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
Sirs,Revdex.com.Dear Sirs, my name is [redacted] and my ID [redacted]. By this mean I am responding to your letter of March 29, 2016.It has been impossible for me to get an agreement with the Fifth Third Bank.The truth is I do not want to maintain these indefinite exchange of arguments that lead to no solution.I conclude that the bank does not want to take into consideration the current value of the property. Therefore, I want the bank to be very concrete and respond with absolute clarity to the following questions:1) How much is the amount of the debt right now?2) In what category is the property classified by the bank?3) Why is the property not repossessed by the bank if it considers that    the property is valued $45.000, and I have told them repeatedly     that I am not able to finish paying for it?4) Is it possible that the bank approves a loan without having a    a collateral?, and if the bank took my credit capacity as a collateral,    then what else does the bank want provided that my credit is    completely destroyed?, and has been for years.5) What is the next action the bank wants to take against me. It is    important that I know because things can not continue like this    forever, especially since there are taxes involved in this matter.Thank you very much for your attention.Sincerely,[redacted]

[redacted] Date: June 6, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the additional complaint you filed with the Revdex.com concerning your installment loan. We appreciate the opportunity to respond to this matter. We stand by the information provided to you in the responses dated May 16, 2016, and May 24, 2016. As we mentioned in our previous response, dated May 24, 2016, the final payoff to the account was backdated to April 12, 2016, which was the same date that the payment in the amount of $19,466.60 was applied to the account. Our records indicate that during previous conversations with the Bank, it was requested and agreed to that the payment be backdated to April 12, 2016. We are not willing to further backdate the payment. You also mentioned a concern that you had not received check number 26438815 in the amount of $0.74 that was sent via mail on May 12, 2016. Because of this, we placed a stop payment on the check on June 2, 2016, and the replacement check is enclosed. After an additional review of your letter, it does not appear the Bank can assist you further. Further correspondence from you about this matter will be reviewed but not necessarily acknowledged unless new information is provided which can be acted upon. After multiple communications with you on this topic, we consider this issue closed. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com Enclosure: Check

[redacted] Date: December 28, 2017 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received your email sent to our Board of Directors, are well as your complaint filed with the Better Business...

Bureau regarding your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We were able to confirm that a dispute was filed on October 5, 2017, on a transaction from [redacted] for $181.13 that posted to your checking account on September 29, 2017. We have confirmed that the provisional credit was removed on December 1, 2017. On December 7, 2017, a second (2nd) debit for $181.13 was taken from your account. On December 8, 2017, our [redacted] Banking Center provided a credit for $181.13 to your account until our Dispute Resolution Department was able to issue a credit to your account. On December 13, 2017, our Dispute Resolution Department issued a credit of $181.13 to your checking account. The [redacted] Banking Center removed their credit from your account on December 14, 2017. After your transaction dispute was filed on October 5, 2017, a provisional credit was issued to your checking account on October 25, 2017. A letter was sent to you on October 25, 2017, indicating that the provisional credit was issued. On page two (2) of the letter, we requested that you provide us with a written statement regarding the disputed item. It should be noted that the Bank does not have to receive the written statement from you in order to continue to the dispute process on the transaction. The merchant was able to provide proof that the transaction was valid. A final letter was mailed to you including copies of the merchant documentation for your reference. The letter indicated that the provisional credit was to be removed from your checking account on December 7, 2017; however, we removed the provisional credit two (2) times, as indicated above. Please be assured that we have ensured this matter was reviewed and addressed by the appropriate personnel. We apologize for any difficulty or concern this may have caused you. We strive to provide professional and accurate service to our customers, and again I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Brandy W.Office of the President Pc: Board of Directors Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I'm still very dissatisfied with 53rd Bank.  They could care less about their customer satisfaction. Do they think an apology is  going to make this a better situation?  They apologized day after day, week after week, month after month while I called to try to get information on my loan. This went on for 4 month. They could care less that I waited 4 months and wasted my savings. Then I was denied for a home loan.  A home loan is a valuable investment.  How dare they continue to make up excuses on why it took 4 months to decline my loan. No company can stay in business that way. No seller is going to let you take 4 months to close on a house. No real estate company is going to sign a contract for 4 months either. The bank here in [redacted] is no longer 53rd Bank.  It's been bought out by [redacted].  It's no wonder they couldn't stay afloat here in [redacted].  What a joke!Sincerely,[redacted]

[redacted]Bowden
GA 30108Date: June 10, 2015
Account: [redacted]Regarding Your Installment
LoanDear
[redacted]:Thank you for contacting the Revdex.com regarding your
installment loan. We appreciate the time you have taken to express your
concerns regarding...

this matter.On behalf of the Bank, please accept my sincere apologies for any
inconvenience or frustration this matter may have caused you. Please be assured
we have researched this matter fully, and passed on your concerns to the
relevant parties within the Bank. I also want you to know that customer
feedback is reviewed by our senior and executive management teams as part of
our ongoing commitment to improving our customers’ satisfaction.Maintaining customer information and security is a priority for
Fifth Third Bank. That information is not only limited to the account
information that we have on file for customers, but also in relation to
payments being sent or adjusted to accounts within Fifth Third Bank. From your
correspondence, I understand that communication with a non-account holder has
been accepted in the past. According to our records you are the only signer on
the account and I was unable to locate a note allowing another to obtain
information on your loan. To allow for another to have access to your account,
a new loan would need to be established with joint ownership on the loan. I
apologize this information has not been passed on to you in past conversations
with Fifth Third Bank.Fifth Third Bank has recently updated our web site to allow
payments from a non-Fifth Third account to be processed to a loan with Fifth
Third Bank. This option may be one that is beneficial for the payment of your
loan. Your loan is set up to receive coupons each month as opposed to an
automatic payment. By using the web site, you can make and change payment dates
when or if needed. The website is www.53.com. If you would like assistance in setting up this convenient payment
option, please contact our customer service department at ###-###-####,
Monday through Friday, 7 a.m. to 8 p.m., ET. and Saturday 8:30 a.m. to 5 p.m.,
ET.We strive to provide professional and accurate service to our
customers, and I apologize for any inconvenience this may have caused you. If I
could be of further assistance to you, please call me at [redacted], or toll
free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Office of the President

Good afternoon, I have spoken to this customer directly on October 28, 20416, (possibly after he sent the Revdex.com message) and we worked through his concerns. We are not submitting an additional response at this time. Thank you! Shawna H.Customer Care Team Specialist IIFifth Third Bank | Office of the President5050 Kingsley Dr.MD 1MOCOPCincinnati, OH 45263

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I [redacted] am currently out of state and plan on responding formly to Fifth Thirds letter with the proof of their employees signatures that they themselves are too lazy to print. Fifth Third is doing nothing  but talking in circles and have proved nothing more then being bullies. I will return to [redacted] on. 3/21/16 and will formally respond as I do not want this issued closed until I get honest answers from this bank. It says a lot when your customers want to run in the other direction. Please remain open for me to discuss with my attorney.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Fifth Third Bank is skirting the issue.  The bank representative knowingly and intentional set the checking account up with not enough funds (Set up with $500 instead of the $1,000 required) so that it would not be eligible for the $400 Bonus offered. They then opened a savings account with the remaining of the $14,500 I deposited which was not even needed to qualify for the bonus.  Another $500 and then some could have easily been deposited into the checking to meet the requirements for the $400 Bonus.  They could have just deposited the entire $15,000 into checking and not opened the savings as it WAS NOT NEEDED to QUALIFY.The reason the checking account was opened was to qualify and receive the $400 bonus.  I deposited $15,000 with this bank to open up a checking account and qualify for the Bonus.  They set the account up incorrectly not me.  The bank used this money for over 5 months to make the bank money and now they want to renege on their offer because they set it up incorrectly.  Then they want me to pay an additional $50 per account to close each!  This is not right.This is wrong and they need to stand behind the offer due because their bank representative did not setting the account up correctly.This bank has had many lawsuits they paid out.  There is a reason.  Not a reputable bank to deal with as they have shown again.  If you google online there are over 500 some complaints against this bank.  Very sad.  I should have done my due diligence first and opened an account with Chase or Bank of America.  There is a reason they have so many locations all over and not just a few here and there.Please assist in correcting this wrong and requesting the bank to deposit the $400 Bonus into the checking account .  This is the banks error not mine. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regards,
[redacted]

[redacted] Date: July 14, 2017 Account: [redacted] Regarding Your Vehicle Installment Loan Dear [redacted]: We received copies of the complaints you filed with the Revdex.com and the Consumer...

Financial Protection Bureau concerning your vehicle installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. When the Bank receives an installment loan payment, provided that the loan is not past due for payment, the payment is applied as follows: 1. Current interest payment due 2. Current principal payment due 3. Any outstanding fees owed on the loan 4. Any late charges owed on the loan 5. Extra principal If the loan payments are current, and we receive a payment that is not the regularly scheduled loan payment amount, the payment will be processed and applied in the order listed above, unless we receive instruction from you to apply the payment in question to principal only. If you plan on making additional $100.00 principal payments to loan in the future, there are several options available to you to accomplish this. You can call the Bank after you have made the payment in question and request that the payment be applied to principal only. You can also send the payment to us in the mail using the enclosed principal payment only coupons. If sending a check payment by mail, please be sure to include the full loan number on the check that is being used to make the payment and mail the payment to the following address: Fifth Third Bank PO Box 630778 Cincinnati OH 45263-0778 Our mobile app and our website also allow you to schedule a principal only loan payment. According to our records, you have access your loan information using our mobile app and on our website at 53.com. To make principal only payments online through our website at 53.com, you will need to log in to the website. Once you have logged in to our website, select your loan and click “PAY NOW.” You will be asked from what type of account you are going to make the payment. You will enter your bank’s routing number and click “GO.” The system will ask for the account number and you will click “ADD ACCOUNT.” Select the account you wish to pay from the drop down box. Select the external account you wish to make the payment from using the drop down box. This feature will allow you to direct your payments to regular payments or to principal only payments. Once you verify the information is correct, you will either submit your payment or choose to go back to edit the payment by choosing the “BACK” button. A confirmation screen will display your payment’s reference identification number. For additional information or for assistance, please call our Customer Service Department at ###-###-####. Our Customer Service Department is available to assist you Monday through Friday, 7 a.m. to 8 p.m., ET, Saturday, 8:30 a.m. through 5 p.m., ET. Alternatively, you can call me directly at the telephone number contained in this letter, and I will be more than happy to assist you. I also want to take this opportunity to let you know of an alternative method of making your loan payments. It is a service called Auto BillPayer. Auto BillPayer will automatically transfer monthly payments from a non-Fifth Third checking account to your installment loan at no additional cost. If you set up your loan payments to be paid by Auto BillPayer, you can also instruct Auto BillPayer to make principal only payments. If you are interested, please call ###-###-####, Monday through Friday 8 a.m. to 5 p.m., ET. Alternatively, you can call me directly. Per your request, every $100.00 loan payment beginning with the $100.00 loan payment that we received on June 13, 2016, and ending with the most recent payment that we received on June 13, 2017, has been adjusted so that each of those $100.00 payments was applied as a principal only payment. For verification that the payments have been adjusted per your request, a copy of the loan payment history is enclosed. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President PC: Revdex.com Consumer Financial Protection Bureau Enclosures (2): Principal Payment Only Coupons Loan Payment History 2