PROCORPSA

*** *** *** *** *** ** *** ***
*** *** ** *** Date: February 8, 2017 Account: *** *** Regarding Your Credit Card Accounts Dear *** ***: We received copies of the complaints you submitted to the Revdex.com
and the Consumer Financial Protection Bureau regarding your credit card accountsWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youWe strive to provide exceptional service to our customers, and I am sorry that was not your experiencePlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Our records show that we sent a promotional offer to you in October for your credit card accounts ending in *** and ***The offer was for 0% Annual Percentage Rate (APR) through February 2018 when you used the enclosed convenience checksThe offer expired on December 16, We do not have any record of any other promotional offer being sent to you since that time. Our records also show that the account ending in *** was opened on May 7, 2013, and the account ending in *** was opened on June 2, The account ending in *** had you listed as the sole account holderThe account ending in *** had you listed as a joint account holder with Adrienne ***The account ending in *** was closed on January 17, 2017, at your requestOur records do not show any prior attempts to close the account. In your complaints, you stated that you used one of the convenience checks on January 9, 2017. However, please note that the promotional offer ended on December 16, It is possible that you used a convenience check for the wrong account since offers were sent for both accountsWe were unable to locate a copy of the check to further research the matter without the amount and the date on which the check was processed since we do not see any convenience checks posted to either of your accountsIf you would like for us to research this matter further, please contact me at either number below, and I will be happy to assist you. Thank you for your patience while we researched this matterYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com, Consumer Financial Protection Bureau

*** *** *** *** *** *** *** * *** ** *** Date: November 9, 2017 Account: *** Account: *** Account: *** Regarding Your Express Banking and Essential Checking Accounts Dear *** *** ***: We received a copy of the
complaints you filed with the Revdex.com on October 1, 2017, regarding your Express Banking account ending in ***We also received copies of the complaints you filed with the RevDex.com on October 12, 2017, and October 20, 2017, regarding your Essential Checking account ending in ***We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the Express Banking account ending in ***On September 2, 2017, case *** was opened with our Dispute Resolution Department concerning the charge with *** ***, which posted to the account on September 1, 2017. Your dispute case *** was originally opened when you contacted the Bank on September 2, 2017. According to our telephone records, you contacted our Disputes Resolution Department on September 12, 2017, and requested that your dispute case *** be canceled; therefore, the case was cancelled at that time. On October 2, 2017, you contacted the Bank and stated that your dispute case *** should not have been canceled; therefore, the case was re-opened at that time. In response to when your dispute case *** was originally opened, your checking account was provided with a temporary credit of $on September 25, When the case was cancelled, the temporary credit of $was not debited from your checking accountWhen the case was re-opened on October 2, 2017, your checking was provided with another temporary credit of $on the same dayBecause your account was provided with two (2) temporary credits of $80.00, one (1) of the temporary credits was debited from your account on November 6, On November 6, 2017, the balance in the account was negative ($79.99)Your dispute case was finalized and closed on November 7, 2017. Please also be aware that the last social security direct deposit into your Express Banking account was received and posted to the account on August 3, We have not received a social security direct deposit since August 3, 2017. Fifth Third strives to meet your financial needs while balancing a commitment to responsible banking practicesIn support of this commitment, we may review the way in which you are using your accountsBased on a recent review, which occurred prior to the receipt of your complaint, we determined that your accounts do not meet our guidelines for acceptable risk toleranceTherefore, we exercised our right to discontinue your account relationshipsOn November 7, 2017, your Express Banking account ending in *** was closedWhen your Express Banking account was closed on November 7, 2017, the account had a negative balance ($79.99). Please note that the Bank is not attempting to collect on the negative balance in the account when the account was closed. On November 8, 2017, there was a balance of $in your Essential Checking account and a balance of $0.01 in your Relationship Savings accountOn November 8, 2017, $was transferred from your savings account to your checking account and the accounts were closedEnclosed is a copy of the funds transfer receipt and a $check for the remaining balance in those accountsThe closure of your accounts was not negatively reported to any consumer-reporting or credit-reporting agency. We also completed our review of your Essential Checking account ending in *** and the $cash bonus offerAs explained in the terms and conditions, this offer was not available to existing checking or Express Banking customersBecause you were the owner of an Express Banking account when your Essential Checking account was opened, you were not eligible for this promotionTherefore, we will not accommodate your request for compensation. I also want to be sure that you are aware that, according to our records, as of November 8, 2017, your Access prepaid debit card is still open and active with a positive balance of $You can continue using this account if you wishPlease also be aware that the monthly service charge is $per month if you do not deposit $or more onto the Access card each month or have a checking account relationship with the BankIf you have any questions or concerns regarding your Access prepaid debit card, please visit any Fifth Third Banking Center or call ###-###-####, twenty four (24) hours a day, seven (7) days a week. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (2): Funds Transfer Receipt Check

Accepted

*** ** *** *** *** *** *** *** ** *** Date: February 23, 2017 Account: *** Regarding Your Concerns Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your concerns with
the Automated Teller Machine (ATM) located in ***, ***We appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Please be assured that I have contacted our ATM Maintenance Department regarding the continued difficulties you have experienced with the ATM located in ***, ***As a result, a technician will be dispatched to look at the machineI am very sorry for the frequent problems you have encountered while attempting to withdraw cash. I understand that this is the only Fifth Third Bank ATM in ***, ***, and that you are not always able to make it to the banking center before they closeAs a result, if the machine is out of order you have no way to withdrawal fundsPlease note that we recently expanded our ATM network so that you can use *** ATMs with no additional feesI located three (3) *** ATMs in ***, ***The ATM addresses are listed below: ** *** ** *** *** in ***, *** ** *** *** *** in ***, *** ** *** * *** in ***, *** You will not be charged any ATM fees for withdrawing cash at these ATMsHowever, I do not recommend making deposits at a non-Fifth Third Bank ATMIf you complete a withdrawal at the Allpoint ATM and a fee is assessed, please contact our Customer Service Department so the fee can be waivedThe Customer Service Department can be reached at ###-###-####. Customer service is available to assist you Monday through Friday from a.mto p.m., ET, and on Saturday from 8:a.mto p.m., ET. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

*** *** *** *** *** ** ***Date: November 21, Essential Checking Account: *** Regular Business Checking Account "***Regarding Your Fifth Third Bank AccountsDear *** ***:We received a copy of the complaint you filed with both the Revdex.com and the
Consumer Financial Protection BureauWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns.Your account activity can be reviewed at an ATM (Automated Teller Machine), on our website at 53.com, through mobile banking, or by calling our Customer Service Department at ###-###-####Our toll-free Telephone Banking system is available twenty-four (24) hours and Customer Service Representatives can be contacted at the same telephone number and are available Monday through Friday, a.mto p.m., and Saturday, 8:a.mto p.mET.information regarding how we process credits and debits for both personal and business checking accounts is available in our Rules and Regulations booklethave enclosed a copy for your referencePages eleven (11) and twelve (12) give detailed information about the order in which we process credits and debits to your accountIf there is not enough money in your account at the end of the day to cover all of your activity, then we consider transactions in the following order:** Start with the balance from the prior business day** Add in credits and deposits made prior to the end of day cut-off time, per our Funds AvailabilityPolicy, a Deduct posted time stamped debits, such as ATM and debit card transactions, in order fromoldest to most recent** Deduct posted batch debits, which are all other debits such as checks and ACH (AutomaticClearing House) electronic bill payments, in order from largest amount to smallest amount**Deduct fees and service charges.If a checking account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawnWe do not assess overdraft fees on pending transactions and per item overdraft fees will not be assessed if your account is overdrawn by $or less at the end of the business day, You will not be charged for more than ten (10) items per business dayThe amount of the per item overdraft fee is based on the number of times your account has become overdrawn in the last twelve (12) monthsFor the first overdraft occurrence, you are charged $per itemThe second occurrence and higher is $per itemAn overdraft notice that details how your account became overdrawn is sent to the address on file and is available on 53.com. if a business checking account becomes overdrawn, a charge of $per calendar day is assessed if an overdraft is not paid within five business daysIf an account is not brought current, the daily overdraft fees will accrue as of the first (1) calendar day of the overdraft occurrence up to a maximum of twenty (20) calendar days.Whether a transaction will be applied to your account on a particular day is affected primarily by whether the credit or debit was initiated with us or a third party, Credits and debits that you initiate with us are subject to cut-off timesCut off times allow a bank to process and validate transactionsCredits and debits that are initiated before a cut off time on a business day are applied to your account that day; however, Credits are subject to Funds Availability limitationsTransactions initiated after a cut off time on a business day are posted to your account the next business dayA listing of cut-off times is provided on page seventeen (17) on the enclosed Rules and Regulations booklet.In response to your concerns, we have reviewed the accounts and confirmed that the debit and credit activity posted as disclosed in our Rules and Regulations bookletI could not research your comments regarding ATMs and the mobile app being cut of service without more specific informationIf you have documentation that you would like to have reviewed further, please forward that paperwork to my attention at the following address:Fifth Third Bank Kingsley Drive Mail Drop: MOCOP Cincinnati, CH 45263I have enclosed copies of the November overdraft notices sent to you for both accountsalso enclosed a reference guide titled Fifth Third Overdraft Solutions for Consumers that provides additional information related to the overdraft fees that were assessed to your account and ways to track your balance to help avoid overdraft fees in the future.As a courtesy to you, $74,in overdraft fees were waived on the personal checking account ending in *** in September In addition, a total of $in overdraft fees was credited back to the business checking account ending in *** in the last twelve (12) monthsWe are not willing to waive additional fees on the business checking account at this timeHowever, in appreciation of your relationship with us, I have reversed two (2) additional overdraft fees totaling $on your personal checking account.You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please cat me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., Eastern Standard Time.Sincerely, Alison S.Office of the PresidentPC: Revdex.com, *** *** *** ***EnclosureOverdraft notices for personal and business accounts; Brochure, Rules and Regulations bocklet

*** * *** *** *** *** *** ** *** Date: June 17, 2016 Account: *** Account: *** Regarding Your Checking Accounts Dear *** * ***: We received a copy of your additional complaint filed with the Revdex.com, regarding your checking accountsWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the responses conveyed to you in our previous letters sent to the above address on June 3, Our position on this matter has not changed. Additionally, we are unable to provide you a copy of the recording of your call with our new accounts departmentAs previously stated we reviewed the call for the account ending in *** and the checks were ordered at your requestThis check order fee and the $Overdraft Protection transfer fee was waived as you requestedNo further compensation is available. We appreciate your patience while we researched this matter and apologize for any inconvenience this situation may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shannon K.Office of the President

*** *** *** ** *** *** *** ** *** Date: September 16, 2016 Regarding Your ATM Dispute Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding the difficulties you recently had in withdrawing
cash from an Automated Teller Machine (ATM)We would like to offer our sincere apologies for any inconvenience this matter may have caused you. I sympathize with your frustration when the ATM did not dispense the cash you requestedIt is certainly not our intention to cause you any hardshipThere are strict policies and procedures that all banks must follow regarding balancing ATMs and inter-bank disputesBecause your accounts are not held with Fifth Third Bank, we are unable to reimburse you directly for the cashThe proper procedure to reclaim your funds is to contact the financial institution where your accounts are held to dispute the debit from your accountYour financial institution will then contact us through the proper channels to request that the ATM activity be reviewed. I want to thank you again for taking the time to share your recent experienceYour feedback is very important to us so that we can better understand how we can improve our service to youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

We received this additional complaint from *** ** *** This second rebuttal does not provide any additional information related to her initial complaint.We fully researched her initial concerns and provided a written response Our position on this matter has not changed and we stand by our initial response sent on September 2, (attached). Thank you, Lisa S.| Fifth Third Bank Consumer Resolution Specialist| Office of the President*** *** *** ** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided I do in fact receive the refund check. I have not received it via us mail so I am still waiting, but that is exactly what I wanted.Thank you for your assistance
Regards,
*** ***

*** ** *** *** *** ** *** ** *** Date: July 17, 2017 Account: *** Regarding Your Platinum MasterCard Dear *** ** ***: We received a copy of complaint you submitted to the Revdex.com regarding your Fifth Third Bank
Platinum MasterCardWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter dated July 6, I have enclosed a copy of that letter for your convenienceOur position on this matter has not changed. For further validation of your account, I have enclosed copies of all account statements from April to February Our records do not show that we ever entered into a settlement agreement with you or agreed to remove the account from your credit reportHowever, if you have documentation to support your claim, please send that documentation to the following address: Fifth Third Bank Office of the President Attn: Elizabeth D. Kingsley Drive MD 1MOCOP Cincinnati OH 45263 You may also fax the documentation to my attention at ###-###-####Should you provide such documentation, we will be happy to research this matter further. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Previous Response Letter, Statements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. They refused to acknowledge my concernsWe were never able to come to any agreementThey have been inconsistent with fees chargedThe have mishandled my accountThey have misapplied funds on my accountThey are attempting to extort money from meThey have acted in a dishonest and unethical mannerThe situation has still not yet been resolvedThey have refused to waive any ille**l fees, but have also failed to reveal what the fees are and exactly what the fees are forIn one letter they are charging one amount, in the next letter the amount changes by several hundred dollarsI have tried many times in good faith to resolve this issueFIFTH THIRD BANK can not be trusted to do the honest ethical thing by leaving me alone, not harassing me, or correcting errors on my accountTheir unethical conduct has not gone unnoticed.
Re**rds,
*** ***

I have reviewed the letter from Fifth Third and wish to express my appreciation for them to have resolved this matterIt seems as though the issue is stemming from ***, not Fifth Third, so I will be sure to write *** up next time instead of Fifth Third
Sincerely,
*** ***

*** ***
SW 3rd Court Apt Pembroke Pines FL 33025Date:
August 24, 2015Account: ***Regarding Your Basic
Checking AccountDear
*** ***:We received a copy of the complaint you filed with the RevDex.com concerning your Basic
Checking accountWe appreciate the time
you have taken to document your thoughts and concerns.On behalf of the Bank, please accept my sincere apologies for any
inconvenience or frustration this matter may have caused youPlease be assured
we have researched this matter fully, and passed on your concerns to the
relevant parties within the BankI also want you to know that customer
concerns are reviewed by our senior and executive management teams as part of
our ongoing commitment to improving our customers’ satisfaction.We have completed our review of the Basic
Checking account and the promotional offer that you mentionedPer the terms of
the offer as disclosed on the promotional material, the qualifying activity to
receive the $cash offer includes three (3) online bill payments using
Fifth Third Bank’s Online Bill Payment service on 53.com,
and a direct deposit within ninety (90) days of opening the accountThis
promotion was available to new consumer checking accounts opened between April
27, 2015, and July 26, 2015, however, the promotion excludes Basic and Private
Checking accountsOn July 13, 2015, you submitted your application via 53.com to setup the checking accountIn evaluating
this application, *** provided us with information, and you qualified
for the Basic Checking accountBecause you opened the Basic Checking account,
this promotional offer was not initially available to youHowever, due to the
misunderstanding we would be willing to honor this promotion for you if the
qualifying activity is met before the ninety (90) day deadlineOnce the
activity has been completed please contact me at the number below and we will
review and submit the $offer to be deposited into your accountAs of
today, you have yet to complete any of the qualifying activity to receive the
bonusI am sorry for any frustration this may cause you, as well as any
misinformation you may have received in regard to the promotional offer.We appreciate your patience while we researched your requestIf I
could be of further assistance to you, please call me at ###-###-####, or toll
free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,April Q.Office of the PresidentPc: Revdex.com

The response from Fifth Third Bank did not personally address all of the issues in my complaintSuch as being notified of my account being charged overdraft fees until after they were posted to my accountI should have been notified when the overdraft fees were pending on Friday or SaturdayI did not receive any notification until Monday May 9, 2016; after checking my account Monday morning, I then received an overdraft alert notification from Fifth Third Bank via email later that afternoon/eveningThe response I received from Fifth Third Bank was nothing more than a generic, half-hearted standard reply

*** ** *** *** *** *** *** *** *** ** *** Date: January 10, 2018 Account: *** Regarding Your Mortgage Account Dear *** ** *** and *** ***: Thank you for your recent discussions with Fifth Third Bank regarding your mortgage loan paymentAdditionally, we received a copy of the complaint you recently filed with the Revdex.com (Revdex.com) regarding this matterPlease be assured that Fifth Third Bank takes your feedback seriously and I appreciate the continued time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter has caused youPlease be assured we have reviewed the screenshots that you provided us which reflected the error messages you receivedWhile the cause of the initial error you experienced when making your November payment was not yet identified, we believe that web and telephone payment difficulties were related to a payment that was reversed at your request on November 14, The payment reversal resulted in a block on the account for certain type of payment remittancesAs *** *** and I discussed on December 22, 2017, this block was removed the December payment was processedWe deeply regret the inconvenience this matter has causedWe are confirming that the fees relating to this issue were waivedThose fees were a phone payment processing fee in the amount of $15.00, and a late payment fee in the amount of $62.98. We also reviewed the difficulty with the processing of check number *** that was received by the Office of the President on December 11, Please know this check was internally sent to the mortgage loan payment processing department using our standard proceduresWe regret that despite a procedure to avoid application errors, an error occurred. Enclosed please find a check to reimburse you for the $stop payment fee that was charged by Wells Fargo Bank. Concerning your request for a payment booklet, we are unable to honor this request as this is not an option for a mortgage loan accountA mortgage loan account is sent a monthly statement; our records indicate this is currently being sent to the address listed aboveAs I had discussed with *** ***, you may also want to consider enrolling in Auto BillPayer as a convenient alternative to either mailing your monthly payment or logging onlineAuto BillPayer will automatically transfer your monthly payment from your non-Fifth Third Bank checking account to your mortgage loan at no additional chargeAuto BillPayer makes your total mortgage loan payment on time each month, preventing the added cost of a late chargeIf you are interested in enrolling in Auto BillPayer, please contact Auto BillPayer toll free at ###-###-####, Monday through Friday, a.mto p.m., ETTo assist with this process, I have enclosed a copy of the Auto BillPayer Authorization FormOnce you’ve completed the form, please send it to the Bank at the address below: Fifth Third Bank Attn: Auto BillPayer Kingsley Drive MD 1MOC3A Cincinnati OH 45263 Alternatively, this may be faxed to ###-###-####. For your convenience should you ever have reason to mail a payment to Fifth Third Bank, please feel free to do so to the applicable following address: Regular Payments: Fifth Third Mortgage PO Box 630412 Cincinnati OH 45263-0412 Overnight Payments: Fifth Third Bank Mortgage Kingsley Drive MD 1MOBAL Cincinnati OH 45263 Regarding the telephone calls you were receiving associated with the December payment for your mortgage loanWe apologize for any inconvenience this caused, however these telephone calls are made automatically when a payment has not been received in full by the due dateWe deeply regret the frustration you felt associated with these calls once your payment had been sent, and have confirmed record of our attempts to notate the system that the payment had been received and was attempting to be processedPlease be advised, these calls are made in an attempt to make our customer aware of the payment status in hopes to avoid possible late fees and negative credit reporting associated with the matterThe Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:00 AM until 9:PM, including holidaysSeveral calls may be placed each day in an effort to obtain a payment or to find out details regarding the matter at handPlease be assured, no negative credit bureau reporting occurred associated with this matter as the loan was not thirty (30) days delinquent. Additionally, your comments expressing less than quality service you received throughout this process are very concerningWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations with these recent interactionsI also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. *** *** and *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosures: Check Auto BillPayer Authorization Form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

Revdex.com:
There clearly a break in communication on their end as this is NOT what I was told on the phone by the 5th 3rd employee I spoke to prior to the complaint, With that said, I will cut my losses and move on As a result, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ** *** *** *** *** *** ** *** Date: May 31, 2016 Account: *** Regarding Your *** *** Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com regarding your *** *** account
We appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Please be advised that the *** *** prepaid debit card is serviced by our third-party vendor ***. *** records reflect that you requested we close your *** *** card on February 3, A new card was issued to you on February 21, A $2,transaction to *** *** was approved on March 5, We do not have record that the $2,transaction was previously declined. We made the decision to close your *** *** account and terminate your ability to open new *** *** accounts due to the large number of disputes you have filedFor this reason, *** blocked your *** *** card on March 9, *** records indicate that you called them on March 14, 2016, and advised your *** *** card was stolen so you needed a new oneUnfortunately, the representative you spoke to ordered a new *** *** card for you in errorBecause we have terminated the banking relationship, the representative should not have ordered a new card. On March 23, 2016, *** unloaded the $1,balance from the account and sent the funds to you in the form of a check using the address on fileI am sorry if you did not receive that checkThe balance on the newly active *** *** card was $when *** realized a new card was issued in errorUpon realizing a new card was opened, *** closed that card as well, unloaded the $3.18, and sent the funds to you in the form of a check to your address on fileI am sorry if you have not received that check. I am sorry for the difficulties you experienced with the *** *** accountYour concerns have been forwarded to the relevant Bank personnelPlease be advised that Fifth Third Bank will not open additional *** *** cards in your nameI apologize for any distress this may cause youYou contacted the Bank on May 16, 2016, and requested we send your *** *** card balance to the *** Banking Center rather than your address on filePlease be assured that *** has reissued both the $1,check and the $check to the *** Banking Center on Antonia Way in Louisville, Kentucky, per your requestI have reached out the manager of that location, who will call you when the check is receivedI provided the phone number of ###-###-#### that you provided to the Revdex.com. Enclosed for your reference is a copy of the account closure letter that *** sent to you on April 5, 2016. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna T.Office of the President Pc: Revdex.com Enclosure: Account Closure Letter

I would like my interest back that they said they would give me. I was told by Felicia that I would get it back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Thank you for your responseHowever, its issue not with the *** but with the *** (the same company operating with different names).For your reference I attached the MS Word document the charges which should be disputed
Regards,
*** ***