PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I provided proof to the" 3rd party insurance company" before May 27, that you state in your letterI sent proof of those fax confirmations to the insurance department that is run from inside your company with the time and date stamp on it that says you did in fact recieved my insurance agent's communicationsIn fact it was provided in MARCH APRIL AND MAY You state that you sent letters in December, Janurary, and March yet none was received at my address or at the co signers address which in the contract it states you must communicate with both partiesAs soon as I brought it to your attention I recieved the letter May 15,telling me I owed you money and that letter was back dated to April 20th yet the postage mark showed it was mailed May 10,You still have not provided me proof of those letters and the exact dates they were mailed even though I have requested them every phone call I have made and in this complaintYou then state you charged $2,to my loan for INSURANCE that I had already provided proof to you on separate occasionsYou even placed my car on the repossession list in FebruaryI sent you a *** *** payment in March, which I still have the receipt of, for everything you said I was past due on and asked your collections department if there was ANY OTHER PENDING ISSUES that needed to be addressed, TWICE! They told me no each timeI asked if this would return my payments to their regular amount for the remainder of the loan they said yes, twiceI paid for tow fees, storage fees, your ridiculous late fees, and the months I was behind on payments in order to regain ownership of my vehicle from the repossession companyThe car was without coverage in Janurary and Feburary since it was in your possessionIt was not covered for monthsHow does months of me not paying for coverage on a car that you had in YOUR possession equal $worth of insurance? You say I currently owe $for past due March and April payments because I didn't pay your adjusted amount I paid my regular payment of $ON TIME because you had failed to send a new payment book or even so much as a letter stating you wanted a higher payment for insurance that had already passed before you realized it and you are adding an extra $to the next months after that? I was told by the insurance department that your full coverage insurance was $a monthBut with what you are saying I'm behind even though I made my regular $payment in March and April PLUS the $added to my monthly payments for the next months that equals $a month for insurance$a month that your insurance dept says is what they charge per month would equal $TOTALYou still owe me the $you say I'm past due if you are going to continue to charge me $extra for the next months! I demand a laid out bill of your insurance coverage for EACH month you are charging me showing what it covers and how much is charged on a monthly basisYou have yet to provide me any proof what so ever! You just demand paymentI have rights! Also you didn't add all this to my loan until March when I was up to date with payments and had obtained full comprehensive coverage on the carYou said you charged us retroactivelyYou are the only bank I know to punish customers who are doing their best to pay you on timeYou just want to repossess the car because I keep getting closer to pay off dateYou have nickel and dimed me to death on this loan with your unethical fees, calling and harassing my elderly grandmother who has dementia and trying to squeeze money from her in her confusion every single day even though I spoke to you trying to get this straightened outYour collections department is absolutely deplorable and rude customer service agents who skirt the lines of the law and are threatening when they speakYou still have not answered the reason customers aren't allowed to record your conversations but you can record us! I know that answer! You don't want your unethical practices revealed in court! I demand all proof I have asked for in this message and I also demand either a refund of the $or take the $for the next months off my paymentsYou can have one or the other to cover the months you say I was without to cover $worth of insurance for Janurary and FeburaryIf I paid both that would be $for MONTHS Janurary and February and that is a mistake on your partIf the amount is not returned I will be pursing legal counsel to sue for unethical banking practices, breech of contract, and harassment! I have had cars in my lifetime and this is the most disgusting practices I've ever dealt with! You discriminate against your *** customers, like me, which was proven in court and you were sued for! Had I known this I would have never done business with you! Lesson learned and I will be getting a copy of everything I have constantly been requesting since the beginning of this nightmare through legal counselI refuse to let you take advantage of me or my sick grandmother any longer!
*** ***

*** *** *** *** *** *** *** ** *** Date: September 7, 2016 Account: *** Regarding Your Checking Account Dear *** ***: We received your email sent to our Board of Directors, as well as your complaint filed with the RevDex.com regarding your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. We were able to review your concerns regarding your checking accountOur records indicate that you placed a stop payment on the transaction to *** *** *** for $The stop payment was placed on August 17, 2016, for *** *** ***; however, when the transaction was presented for payment on August 24, 2016, it posted as *** *** *** Retry Pymt *** *** Unfortunately, the Bank cannot guarantee a stop payment unless the information provided to us to place the stop payment matches the payment exactly, as stated in the Rules and Regulations Applicable to all Fifth Third Consumer and Business Banking Accounts and CardsFor your reference, I have enclosed a copy of the Rules and Regulations Applicable to all Fifth Third Consumer and Business Banking Accounts and CardsThe information regarding stop payments is included on page seventeen (17)We apologize for any difficulty or concern this may have caused you. When reviewing your account, we noted that the stop payment fee was waived on August 31, At the end of the day on August 31, 2016, your account balance was $31.47; however, the following day, check number for $posted to your account, and a recurring purchase at Uber for $posted to your accountAt the end of the day on September 1, 2016, your account balance was negative ($19.16)A $return item fee will post to your account on September 2, 2016, for the checkThe check will also be returned unpaidFor your reference, I have enclosed a copy of the overdraft notice that was generated on September 2, In the interest of customer service, we have waived the $overdraft fee on September 7, 2016. We strive to provide professional and accurate service to our customers, and again I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Brandy W.Office of the President Pc: Board of Directors Revdex.com Enclosures: Rules and Regulations Applicable to all Fifth Third Consumer and Business Banking Accounts and Cards, Overdraft Notice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
[I can accept the resort fee but still no one has investigated (it seems) the mirror that I was charged forI should not be charged for a stolen mirror especially if you read the statement that I sent last time and attached again, I did not steal any mirror nor should I be charged for itOn arrival of our check in, they rushed to get our room readyAlso, we weren't charged for the mirror for almost an entire weekSo if something was stolen from that room, it was because they didnt do inventory from the people who had it before us, or someone took it after we leftI should not be charged for a mirrorI should be refunded AT LEAST that.]
Regards,
*** ***

*** *** *** *** *** *** *** *** ** *** Date: February 12, 2016 Account: *** Regarding Your Installment Loan Dear *** ***: We received a copy of your additional complaint filed with the Revdex.com, regarding your installment loanWe appreciate opportunity to respond to this matter. I apologize for any frustration this matter has caused youHowever, we stand by the responses conveyed to you in our previous letters sent to the above address on January 11, 2016, January 21, 2016, and January 29, Our position on these mattershas not changedAs we mentioned in our previous correspondence, in the interest of customer service, the two (2) $NSF fees were waived from the accountHowever, there was no Bank error in the assessment of the late charges to the account and, we are unable to meet your request to waive these late chargesI am sorry for any frustration this may cause you, but this will be our final response regarding this matter. Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, *** *** Office of the President Pc: Revdex.com

February 15,
*** *** *Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: *** * *** - Case No***Dear Mr***:We are in receipt of your letter dated February 2, 2018, regarding the informal complaint filed by Mr***We have had the
opportunity to investigate this Complaint and offer the following information.Armstrong is committed to providing customers with quality service at the lowest possible cost, while continuing to invest in technologies which offer the best choices for Internet, Television and Telephone serviceWe periodically must make adjustments to our prices due to increases in programming and other business costsAccording to our records, Mr*** subscribed to Armstrong’s Zoom II internet serviceWe recently upgraded our services to increase the speed and data allowance for various products, including Zoom II, therefore the service Mr*** already subscribed to was enhancedArmstrong spoke with Mr*** on February 1, and advised him that he could downgrade his service level and still receive the same amount of dataMr*** accepted this offer and is saving twenty-eight dollars ($28.00) per month.Regarding the customer service agent’s comments to Mr***, Armstrong takes this feedback seriously and is currently investigating the situation.Armstrong encourages Mr*** to contact our Customer Service Center if he has any questions or concerns regarding his serviceThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: *** ***

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*** ** *** Date: September 16, 2015 Account: *** Regarding Your Mortgage Loan Payment Dear *** ** ***: We received a copy of your complaint submitted to the Revdex.com concerning the fees you have incurred due to an error with the Automated Clearing House (ACH) payment for your mortgage loanPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. We have researched the issue surrounding the mortgage payments debited from your *** checking account, and found that the duplicate payment was debited in errorWe deeply regret the inconvenience this caused, and have included a check for the $in overdraft fees charged due to the error with this correspondence. Additionally, your comments expressing less than quality service you received during this process are very concerningWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsI want you to know that customer feedback is reviewed with our senior and executive management as part of our ongoing commitment to improving our operations. *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S. Office of the President Pc: Revdex.com Enclosure: Refund check for $

*** ** *** *** *** * *** ** *** ** *** Date: March 8, 2016 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your installment loan
We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the installment loan account ending in ***, including your telephone calls with the BankOn January 29, 2016, you were advised by our Collection Department that a payment in the amount of $would not stop the order to repossess the vehicleThis same day, we received your payment in the amount of $650.00, which satisfied the payment due for November 26, On January 30, 2016, you were advised to call on Monday, February 1, 2016, to check the status of the repossession with a specialist. The enclosed Retail Installment Contract explains that the monthly payment in the amount of $will be due on the twenty-sixth day of each monthOur review of your payment history to the account included the following: Late Fee Date Payment Payment Assessed Payment Due Date Amount (If Received Satisfied Applicable) 2/25/2/26/$- 1/26/$25.11 2/13/$922.00 12/26/$26.19 1/29/11/26/$$26.19 12/7/10/26/$$21.65 10/26/9/26/$$22.96 9/29/8/26/$$24.27 8/21/7/26/$$25.58 6/25/6/26/$- 5/19/5/26/$- I have enclosed a copy of the loan payment history for your records and reviewPage three (3) of the Retail Installment Contract explains that we may take, or repossess, the vehicle from you if you defaultIn addition, the enclosed letter was sent to you on January 9, 2016, advising that the account was in default and we may repossess your vehicleOn February 10, 2016, because your account remained in a default state, the vehicle was repossessedOn February 11, 2016, we sent the enclosed letter advising that the vehicle was repossessed and your right to redeem the repossession. On February 16, 2016, we received your payment via *** *** in the amount of $922.00, and the vehicle was redeemed from repossessionOur review of the installment loan has determined there was no error in the repossession of the vehicleBecause there was no error, we are unable to accommodate your requests to update the records or refund the repossession fee. You also mentioned a concern for interest rateAs referenced on the Retail Installment Contract, the interest rate and Annual Percentage Rate (APR) is 4.09%. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com Enclosures: Default Letter, Loan Payment History, Retail Installment Contract, Repossession Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
Regards,
*** ***

Date: November 4, 2015 Account: ***8439 Regarding Your Installment Loan Dear *** ** ***: We received a copy of your complaint submitted to the Revdex.com, regarding the payment information reported to the credit bureaus for your installment loanWe
appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerningOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youWe strive to provide professional and accurate service to our customers, and we regret if that has not been your experience. Your installment loan is considered past due for payment if we do not receive your total monthly payment by the due date indicated on your contractThe final calendar day of your grace period for the loan is not considered the due date for your payment obligationsThe grace period indicates when a late charge will actually be assessed to your account for a past due paymentThere is a seven (7) day grace period on the account, with a late charge assessed if the payment is not posted prior to the end of the grace periodShould your installment loan become past due, the account may be subject to late charges and reports to the credit bureaus if the account is more than thirty (30) days delinquent. On April 29, 2015, a payment in the amount of $was due for your installment loan. Unfortunately, we did not receive a payment within the grace period for your accountTherefore, a large charge of $was assessed to your installment loan on May 6, 2015. On May 28, 2015, an Automated Clearing House (ACH) payment for $was submitted via our automated system and the transaction number provided as confirmation was ‘***’The account number submitted for the payment was input as ‘204595462’It should be noted that the information provided was very different from the prior account number of ‘***’ used for prior ACH payments submitted for your accountAs a result, this payment satisfied the April 2015 payment due on your accountThe following day, a payment in the amount of $was due for your installment loan. On June 2, 2015, the previous ACH payment submitted on May 28, 2015, was debited from your installment loan and returned unpaid because the transaction failedOn June 5, 2015, a late charge of $posted to your account due to not receiving a payment within the grace period. On June 8, 2015, you contacted with our Collection Department and submitted an ACH payment for $over the telephone with the representative you spoke withPlease be aware that we attempted to process the payment with the same account number previously provided, but the transaction would not go throughAfter further review, you indicated there was a ‘4’ listed in front of the account number used for the prior paymentAs a result, the ACH payment for $was processed with your account number of ***’, went though and posted to your installment loan on this dateThis amount satisfied the April and May payments due on your account. However due to the failed ACH transaction, the April payment was posted to your installment loan more than thirty (30) days after the due dateTherefore, a thirty (30) day delinquency was reported to the credit bureaus for the accountOur review of the payment in question determined that the information provided to the credit reporting agencies is accurateWe regret any frustration this may cause you, but we are required to report accurate information to the credit reporting agencies and we are unable to change our reporting unless it directly relates to a bank error. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ? *** ###-###-#### ? *** ###-###-#### ? *** ###-###-#### ? *** ###-###-#### Mr***, please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at (866) 360-Monday through Friday, a.mto p.m., ET. Sincerely, Danielle S. Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at the moment.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintThe response only indicated that I was assigned the accounts that I'm being told by lawyers, acting on behalf of Fifth Third, are trying to take me to court overI am fully aware that I was assigned these accounts, what I am saying is that the charges that they want to bring against me regarding this matter should be invalid due to my bankruptcy filingNo mention of this was made in their response nor was any intention declared to withdraw should their "research" show that what I am saying is the truthWhether or not they sold the accounts is irrelevant if the charges being made are on their behalfI am asking that the case that Fifth Third wants to make be withdrawn on the basis that their claims do not have any merit
Regards,
*** ***

Good Afternoon,There is still nothing new for *** ***All issues have been previously addressed and explained to the customer. Thanks,Brandy W.Executive Support SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: (616) | Fax: (513) 3493Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The bank is obviously not listening to my complaint, and keeps sending me letters in the mail (which I do appreciate) but again not listening to my complaintIf they want to continue to treat their customers in the way I was, that's fine There is a difference between a collection call and a courtesy call reminding the customer of a payment dueDemanding a payment over the phone, being downright rude, threatening to note the account of no payment, is NOT a courtesy callIn the latest letter sent to me, you defend your call center and actually try to tell me that they never called me as often as I stated I have the number(s) used by the call center, and when I blocked the main one they used another number to contact meEventually they stopped once I paid off the loan in fullGood luck to you in the future, but the banking experience we were subjected to was awfulWe have another bank, and they treat us far greater than this bank ever could.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
it's not about the money it's about the fact that Rachel shut down my debt card illegally and fifth third did not fire this individual. Until you fire her for an unlawful act, we have nothing to discuss and I live in fear because of your decisionThat's it because fifth third condones illegal activity and bad customer serviceAs long as Rachel works there I have nothing to discuss with you
Regards,
*** ***

*** ** *** *** *** *** *** ** *** Date: February 6, 2017 Account: *** Regarding Your Fifth Third Bank Mortgage Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com regarding your
recent loan modification applicationWe appreciate the time you have taken to express your concerns regarding this matterThank you for taking the time to speak with me on Saturday, January 21, 2017. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your loan modification processIt was certainly not our intention to cause you any hardshipPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. However, I cannot inform you of any specific internal actions that may be taken. After our telephone conversation, I contacted your Single Point of Contact (SPOC) in the loan modification departmentI have also left you two (2) voicemail messages asking if I can be of assistance. During our conversation on January 21, 2017, I incorrectly informed you that the Bank needed your birth certificate and the last two (2) months of complete bank statementsAs I explained in my voicemail on January 25, 2017, the requested birth certificate document was for your daughterYou provided the loan modification department a copy of your divorce decree, which satisfied the requirement for your daughter’s birth certificateSpecifically, this document was needed to determine how long you would receive child support. As of February 2, 2017, the Loan Modification Department is requesting the following documents to complete your loan modification application: ** months most recent and consecutive bank statements ** Rental Agreement ** months of rental receipts (unless the payments show on your bank statements) The Bank tries to offer solutions to our customers whenever possiblePlease send the requested documents to the following address: Fifth Third Bank Kingsley Drive Mail Drop: 1MOB19 Cincinnati OH 45227 Alternatively, you can fax this information to my attention at ###-###-####. If you have any questions regarding this application, please contact your SPOC, Grady H. You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com

*** *** *** *** ** *** ** *** Date: May 26, 2016 Account: *** Regarding Your Installment Loan Dear *** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your installment loanWe
appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any difficulties you experienced when you previously contacted the Bank regarding your installment loan. As you are aware, your monthly installment loan payment amount is $414.44, and your payments are due on the fourteenth (14th) of each monthWe received and posted your most recent payment of $on May 19, This payment partially satisfied your payment due on October 14, Your installment loan now has a partial payment of $towards your October paymentThis means you will need to make a payment of $to fully satisfy the October payment. Since you have an installment loan, the amount showing due in Internet Banking will always show as the regular monthly payment amount dueBecause you make partial payments, you may want to consider tracking your payments so that you know how much is needed to satisfy your next payment dueFor example, if you make a partial payment of $100.00, then you know that you will only need to pay $to satisfy your next payment. If you make another partial payment of $50.00, then you know that you will only need to pay another $to satisfy your next paymentPlease note that your payment history is available via Internet Banking which can help you keep track of the payments you have made and what is still due. Thank you for your patience while we conducted our researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

*** *** *** *** *** *** ** *** ** *** Date: August 19, 2016 Account: *** Regarding Case Number *** for Disputed Authorizations Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe
are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. A merchant will notify the Bank that a card has been used by sending an authorization requestCard authorizations are a merchant’s way to show the Bank their intent to take funds from an account for a purchaseThe authorization may be for either more or less than the final purchase amount, for example to allow room for a tipThe authorization will appear as a pending transaction on the account. A customer can dispute pending authorizationsIf the transaction posts, we will initiate a claim with the merchant and issue provisional credit to your account within five (5) business days from that dateIf the transactions never post, we will close the claim because no funds were taken from the customer. On July 18, 2016, you contacted the Bank to dispute authorizations from *** in the following amounts: $115.25; $143.07; $121.67; $149.49; and $We created Case Number *** for the pending transactionsIn addition, the affected card was blocked and a replacement was issued to youWhile there were multiple authorizations, the amounts actually debited from your account by Macy’s on July 19, 2016, were $and $(totaling $128.09). On July 21, 2016, we issued provisional credits to your checking account totaling $so that you would have use of the funds during our investigationYou received credit again when the dispute was found in your favor and another $was credited to the account on August 8, These credits are listed as Chargeback Credit on your statementThese duplicate credits were removed on August 15, The debits are listed on your statement as Removal of Duplicate CreditThe original provisional credit is now considered final. I certainly understand your frustration when the authorizations listed above were pending against your checking account balanceIn researching your concerns, I confirmed that your checking account did not become negative during this time and no fees were assessed to the accountBecause no additional disputed transactions have posted to your checking account related to these authorizations, this claim is considered closed and no further credits will be given to the accountIf you believe that there was further unauthorized account activity, please contact our Disputes Department directlyThey can be reached toll-free at ###-###-####, Monday through Friday, a.mto p.m., ET, and Saturday, 8:a.mto p.m. You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

*** ** *** *** *** *** *** *** ** *** Date: October 26, 2015 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of your rebuttal filed with the Revdex.com regarding your checking accountWe appreciate the additional time you have taken to document your thoughts and concerns regarding this matter. On September 2, 2015, you deposited a check to your checking account ending in *** in the ATM (Automated Teller Machine) located at Calumet AvenueThe check was in the amount of $397.41. Since this check was not above the amount threshold that required additional review, we did not realize that the check was improperly endorsedTherefore, your checking account received credit on September 2, We regret the frustration this may have caused you. I regret any misinformation that you may have received regarding our procedures related to ATM depositsWe appreciate the opportunity to respond to your additional concernsYou are a valued customer and we hope you will allow Fifth Third Bank to service your financial needs for many years to comeIf I may be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, a.mto p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***