PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

*** ** *** *** ** *** *** *** *** ** *** Date: September 23, 2015 Account: *** Regarding Your Fifth Third Bank Preferred *** Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com regarding your
credit card accountWe truly appreciate the time you have taken to share your thoughts and concerns with us. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that our senior and executive management teams review customer feedback as part of our ongoing commitment to improving our customers’ satisfaction. The Preferred *** is a premium credit card that offers benefits and services to meet the unique needs of our customersThe Preferred *** does have an annual fee of $79.00, which is waived for all customers the first yearThe annual fee is also waived for members of the Preferred Program with a combined account balance of $100,or members of Fifth Third Private Bank. On June 13, 2014, you submitted an electronic application onlineThe product disclosure, identifying interest rates, and fees associated with this product were provided during the online application process. Upon approval of the application, the Bank issued you a Preferred *** account ending in ***I have enclosed a copy of your first credit card statement dated June 27, On this statement, the first annual fee of $was assessed to the account on June 27, However, on Page three (3) of the statement, the Bank waived your first Annual fee of $on June 27, 2014. On June 26, 2015, your Preferred *** remained open with a zero balanceThe annual fee of $posted to the credit card accountI have enclosed a copy of your credit card statement dated June 26, 2015. On July 17, 2015, you requested the Bank to close your Preferred *** account ending in ***. On July 27, 2015, a credit card statement was mailed to you indicating a minimum payment of $35.00 was due by August 24, When the Bank did not receive your payment by August 24, 2015, a late payment fee of $was assessed to your accountI have enclosed a copy of your statement dated August 27, 2015, which indicated a total balance of $106.00, including a past due amount of $and a minimum payment due of $70.00. We strive to provide professional and accurate information to our customers and I regret the difficulties you have encountered regarding your accountOn September 16, 2015, we requested the $in fees and finance charges to be waived on your accountThe credit will be reflected on your next account statement. Per your complaint to the Revdex.com, we have removed your telephone number from our systemsYou will no longer receive telephone calls regarding the delinquent status of the credit card account. We appreciate your patience while we researched this matterYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosures: Statements

*** *** *** *** *** *** ** *** Date: March 3, 2017 Account: *** Regarding Your Checking Account Dear *** ***: We received a copy of the complaint you submitted to the Revdex.comWe are sorry to hear about the
difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. The Bank is continually working to improve the collection of checks and the availability of funds for withdrawal. The Federal Government has established regulations regarding the handling of depositsThese guidelines are in place to protect both you and the Bank from loss or possible fraud. Typically, a combined $from all deposited checks is available immediately on the day of your depositThe remaining funds will be made available on the next business dayIt is important to be aware that even though your account may show available funds, the check you deposited may not have cleared the bank it was drawn on, or yet been verified as authenticCash deposited into an account is immediately availableFor deposits made on Saturday, Sunday, or a Federal holiday, the day of your deposit is the next business dayA business day is defined as Monday through Friday, excluding Federal holidaysAutomated Teller Machine (ATM) deposits received after the cut-off time of p.mET (Eastern Standard Time) will be treated as if it was deposited on the next business day. In some instances, we reserve the right to place a hold on a deposit for a longer periodThe full amount of the deposit will not become available until the hold has endedFor your convenience, I have enclosed a copy of our current Rules and RegulationsPages nineteen (19) and twenty (20) provide additional information regarding our funds availability policy. You made a mobile deposit of a check for $on February 22, Because your deposit was not made in person at a Financial Center, we were unable to notify you at the time of the deposit that there would be an extended hold on the fundsFor this reason, we mailed a notice to you at the address listed above on February 22, 2017, that the funds had been placed on holdThe notice explained that the full amount of your deposit was on hold because the checking account had been recently opened and the funds would become available to you on March 7, I have enclosed a copy of the hold notice for your convenience. In an attempt to release the funds for your use, I did make contact with *** ***However, they would not verify that funds were available for the check amountI also attempted to contact the payroll company to verify the information on the check, but was unsuccessfulPlease be assured that it is not our intention to cause you any hardship, however, we are unable to release the hold on the check at this time. I understand your frustration when this situation occurred and I am sorry for any inconvenience this matter may cause youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S. Office of the President Pc: Revdex.com Enclosure: Rules and Regulations Booklet; Hold Notice

*** ** *** *** *** ** *** ** *** Date: February 9, 2017 Account: *** Regarding the Promotional Cash Bonus for Your Essential Checking Account Dear *** ** ***: We received a copy of the complaint you submitted to the RevDex.com regarding the promotional cash bonus for your Fifth Third Bank Essential Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youDuring our research, we confirmed that there was a $promotional cash bonus offer available when you opened your account via 53.com on November 17, The offer stipulated that in order to qualify for the cash bonus you needed to set up direct deposit and make three (3) online bill payments using Fifth Third Bank’s online bill pay service within ninety (90) days of opening your account. When reviewing your account, we determined that you met the qualifications for the $promotional cash bonus offerHowever, before your first (1st) direct deposit posted to your account, the promotional code on your account was changedThat is the reason why you had not yet received the $cash bonusBased on our research, we credited $to your account on February 2, I am sorry for the delay in receiving your cash bonus, and I truly hope this resolution meets your satisfaction. Thank you for your patience while we researched this matter for youIt is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

*** *** *** *** *** *** ** *** Date: July 14, *016 Account: *** Account: *** Regarding Your Fifth Third Bank Accounts Dear *** ***: We received a copy of the complaint you filed with the RevDex.comWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. Your debit card ending in *** was activated April 12, *016, and is connected to the checking account ending in ***I apologize that your request for a debit card specifically for the checking account *** has not yet been fulfilledI have ordered a debit card for youIt should arrive at the above address within seven (7) business daysIt will function the same as your existing card; however, it will have a different design to more easily tell the cards apart. If an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawnWe do not assess overdraft fees on pending transactions and per item overdraft fees will not be assessed if your account is overdrawn by $or less at the end of the business dayThe amount of the per item overdraft fee is based on the number of times your account has become overdrawn in the last twelve (12) monthsFor the first overdraft occurrence, you are charged $per itemThe second occurrence and higher is $per itemAn overdraft notice that details how your account became overdrawn is sent to the address on file and is also available on 53.com. I reviewed your online banking activity in response to your concernsA payment of $posted on July 1, *016, for ** *** Home MortgageA payment of $posted on July 1, *016, for *** ***Both of these were one-time payments scheduled to come out of the checking account ending in ***You indicated within your complaint that this was not your intention, however, because they were “immediate” payments, there would have only been a small window of time to cancel the payments and re-schedule them from a different accountPlease note that all of the recent bill payments scheduled through 53.com were deducted from the account ending in ***. Your beginning balance on July 1, *016, was $Seven (7) debits totaling $1,posted to your account, creating an ending negative balance of ($762.03)Because the account balance was not sufficient to cover the transactions that posted, the Bank charged your account six (6) overdraft fees of $each on the next business day, which due to the holiday, was Tuesday, July 5, *I have enclosed a copy of the overdraft notice, which provides additional detail regarding the transactions that posted to the account and the fees that were assessedThe ending balance in the account on July 5, 2016, was negative ($25.03); however no additional overdraft fees were assessedThe account returned to a positive balance on July 6, *016. It is not our intention to cause you any hardship and I apologize for the inconvenience this matter caused youBecause you are a valued customer, overdraft fees were reversed on April 7, *016; May 12, *016; and July 5, *for a total credit of $Therefore, we are not willing to reverse any additional overdraft fees at this time. Checks and electronic payments are batched and collected from payee’s at the end of the business day for overnight processingBecause these transactions are collected overnight, they will not show as pending against your account during the dayTherefore, when you called on July 5, *to verify your balance, the *** *** *** payment for $would not have shown as pendingYou also expressed concern that you did not receive an alert when your account balance fell below $Please note that if the account falls below the specified balance amount during overnight processing due to a check or ACH payment, you will receive the alert the next dayI reviewed your Account Alerts and you have an active Low Balance Alert for the account ending in ***It was set up using the joint account holder’s online banking profile and generates when the account balance is below $Because the transactions that caused the overdraft occurrence were processed overnight, you received a Low Balance Alert was texted to the telephone number ###-###-#### on July *, *016, at 9:a.m., and July 6, *016, at 10:a.m., ETThese alerts were in addition to the Current Balance Alert texted to the same telephone number on a daily basisAfter logging into your accounts online, you can update your Alert settings, by visiting the Service Center tab, and then navigating to Alerts. I hope that this information reassures you that Fifth Third Bank has been accurately handling your accountsYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure: Overdraft Notice

*** ** *** *** *** *** *** *** ** *** Date: August 30, 2016 Account: *** Regarding Your Secure Checking Account Dear *** **
***: Thank you for contacting the Bank regarding the Secure Checking Account that was opened in your nameWe appreciate the time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Since your previous correspondence with the Bank indicates that you are aware of the issues regarding the Secure Checking account, this response does not outline the issues you experienced attempting to resolve this matter. The Bank attempted to resolve the issue regarding the fraudulently opened Secure Checking account in Specifically, I have confirmed that on December 17, 2013, we deleted the negative reporting of the account from ***Additionally, on December 27, 2013, the Bank requested to buy the debt back from *** the Collections Agency to whom the debt had been soldDue to issues with *** the repurchase of the debt from *** was not successful and the debt was sold to another collections agencyWe were not aware that the repurchase of the debt was unsuccessful and that the debt was sold to any other Collections Agencies until you contacted us regarding this matter in November 2015. Please be aware that this matter is now resolvedEnclosed is a copy of the letter from *** *** *** * ***, stating that the debt has been paid in full as of August 22, Also enclosed is a copy of the Fifth Third Bank Official Check the Bank sent to *** *** *** * *** for payment of the debt. Although we sincerely regret the issues you experienced regarding this matter, we will not be providing you with any monetary compensation resulting from the issues you experienced. *** ***, we strive to provide professional and accurate service to our customers, and we regret that this has not been your experienceIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President Enclosures (2): *** *** *** * *** Letter Dated August 22, 2016; Copy of Cleared Check

Revdex.com:
yes the Bank has addressed the issue but will not fix itMyself and *** *** have given them all the proof they need but still will not fix this on going issue that's lasted monthsNo the company has not met the agreement they outline for meI spoke with Fifth Third Bank weeks ago and they told me they would call me back in days, I have still yet to hear from themI am still be charged a monthly bill with interest.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory
The banking representitive purposely and with deception set up my two accounts so that I would not qualify for the bonus. This is wrong. There were plenty of monies depositedI would have qulified had the accounts been set up with the correct funding which was not done by the bank.Regards, *** ***

*** *** *** *** *** *** *** *** ** *** Date: August 16, 2017 Application #: *** Regarding Your Construction Loan Application Dear *** ***: We received a copy of the complaint filed with the Revdex.com (Revdex.com) regarding your construction loan applicationWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Thank you for taking the time to speak with me on August 7, 2017, about your application for a construction loan to build your new homeAs we discussed, there were delays in processing the application surrounding the appraisalWe received your application for the construction loan on May 23, The appraiser needed additional information from your Mortgage Loan Originator- Lucas HMrH., however, he did not provide the requested information timely so the appraisal order was cancelled on June 23, As a result, no action was taken on the file by the servicing teamArea Sales Manager- Edward P- took over responsibility for overseeing the application process to ensure your file would move forward as quickly as possible. The appraisal was re-ordered via a rush order request on July 12, The appraiser completed the appraisal on July 21, 2017, and it was provided to the Bank on August 2, 2017. The appraised value was lower than originally submitted at application, so the loan would be denied or a counter offer presented to amend the loan amountThe application was delayed until the counter offer could be prepared for your approvalYou accepted the counter offer with a reduced loan amount. *** ***, I am very sorry for the delays with your loan applicationWe strive to provide best in class customer service, and I regret that was not your experienceI verified that your loan is scheduled to close on August 16, I confirmed that the interest rate for the loan is 4.125%, including a point discountThe Bank did not charge you for the point discount due to the application delaysThe Bank also waived the $appraisal fee, and the fee for extending the lock on the interest rate that was needed as a result of the appraisal delayAdditionally, Mr. Powell waived the $processing fee and the $underwriting fee from your application as additional compensationPlease be assured that the relevant Bank management has been made aware of the issues with your loan applicationThe Bank’s Executive Management team reviews all complaints received in the Office of the President on a monthly basis as well. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

*** ** *** *** *** *** *** ** *** Date: December 5, 2016 Accounts: *** *** *** *** Regarding Your Accounts Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com
regarding your credit card, checking, and savings accountsWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. If your payment does not post by the due date, your account is considered delinquent and subject to collection activityThe Bank’s guidelines for contacting customers allow for telephone calls seven (7) days a week from a.mto p.m., including holidaysThe Bank may make several calls each day in an effort to inform you of the past due payment and to make payment arrangements. On November 12, 2016, your credit card account ending in *** was due for a minimum payment of $When we did not receive your payment by the due date, we assessed a $late fee to your account on November 15, Our Collection Department also began making calls to you at the phone number on file, ###-###-####They made calls on the following dates: 11/23/10:a.m., ET 11/25/1:p.mand 8:p.m., ET 11/27/11:a.m., ET 11/28/2:p.m., ET The only time our Collection Department made contact with you was on November 25, 2016, at 8:p.m., ETDuring that call, you informed the agent that you had already mailed a paymentWe subsequently received and posted your payment of $on November 28, No collection calls have been made since that timeAs of December 1, 2016, your account is currentYour next billing statement will be mailed on or around December 15, 2016, and your next minimum payment as indicated on your next statement will be due on January 12, In the interest of customer service, we waived one (1) late charge of $The fee waiver will appear on your next statement. As an alternative to mailing your monthly payment, you may want to consider enrolling with our Auto BillPayer serviceAuto BillPayer will automatically transfer your minimum payment amount, or another amount you may choose, from a non-Fifth Third Bank checking account to your credit card account by the due date each month at no additional chargeIf you are interested in enrolling in Auto BillPayer, please contact Auto BillPayer at ###-###-####, Monday through Friday, a.mto p.m., ET. You also have the ability to make payments from your non-Fifth Third Bank checking account online at no additional charge by enrolling in Internet Banking at 53.com, or you may call customer service at 800-972-to make a payment by phonePlease note that if you make a payment by phone, a fee may be chargedCustomer service is available Monday through Friday, a.mto p.m., and Saturday 8:a.m. to p.m., ET. You also mentioned fees assessed to your checking account ending in *** and your savings accounts ending in *** and ***In regards to your checking amount, you stated that fees were assessed to your account because items were not posted in the correct orderFifth Third Bank processes transactions at the end of each business dayThis does not include Saturdays, Sundays, and Federal Holidays. Transactions are posted in the following order: Credits and deposits made prior to the end of the cut-off time as detailed in our Funds Availability Policy. Time-stamped debits, such as ATM (Automated Teller Machine) withdrawals and debit card purchases, in the order in which they are received. All other debits including checks, and electronic bill payments, in the order of largest amount to smallest amount. Fees and service charges in the order of the largest amount to the smallest amount. A review of your account shows that all items were posted in the correct order per our policyHowever, I have enclosed your last six (6) months’ worth of statements and overdraft notices for your reviewIf after reviewing your statements you believe any items were posted incorrectly, please contact me at either number below, and I will be happy to further research this matter. We also reviewed the fees assessed to your savings accountsOur records show that no fees were assessed to your savings account ending in ***, and only four (4) fees of $each were assessed to your savings account ending in ***All four (4) fees were for funds transfersBased on our review, there were no fees assessed to your accounts in errorTherefore, we will not be refunding any fees assessed to your checking and savings accounts. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Statements and Overdraft Notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12490942, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I deposited $dollars into the ATM as soon as I did the ATM shut down with my money in there machineI had no refund I had no depositSo where did my $go? Did it go to the next person who did a deposit? I don't understand how there ATM does not show me making a deposit when the machine shut downIt has to show my card in the machine when it shut downI don't understand how the camera doesn't show me putting in the $at the time the ATM shut downThe machine took my money and shut downAnd I will take then to small claims court if need beThere ATM took my $and shut down

*** *** ** *** *** *** ** ***Date: July 22, 2015Regarding Your Credit
InquiryDear
*** ***:Thank you for the letter you sent to the Revdex.com
regarding a credit inquiry done by Fifth Third BankWe appreciate the time you
have taken to document your thoughts and
concerns regarding this matter, and we
sympathize with the difficulties you are experiencing.On June 17, 2015, Fifth Third Bank received a letter from you
disputing an inquiry on your credit bureauWith the information that was
provided we were unable to locate an inquiry and sent you a letter requesting
that you submit to us a copy of the relevant portion of your credit report and
your social security number for us to assist you in the disputeOn July 7,
we received an additional letter from you which included a copy of your
credit reportAt that time I called to verify your social security number that
was omitted for the information provided and informed you that we would open an
investigation and would work to gain clarification as it pertained to your
dispute of a credit inquiry by Fifth Third BankOur investigation was
completed and a letter sent to you on July 14, I apologize that you have
not receive the letter that was sent to you on July 14, I have included
copies of both letters sent to you.As stated in the letter dated July 14, our investigation
revealed the following information about the inquiry made by Fifth Third Bank
On October 22, 2014, we received a vehicle installment loan application on your
behalf from Chevrolet of MontebelloWhen we initially processed your
application for a loan with the Bank, your application was declinedHowever,
since you did not qualify for a loan at Fifth Third Bank, we forwarded your
application to our partner bank, Santander, to determine if you would qualify
for a loan with them and you were approvedHowever, the loan was not accepted
and no loan was opened for you by Santander in regards to this credit inquiry
If you have questions regarding your application with Santander, please contact
them directly at ###-###-####Any representative would be happy to assist
you.With the information included in this letter as well as past
letters sent to you about the inquiry, we are hopeful that you have a better
understanding of the inquiry made by Fifth Third Bank in October 2014.If I could be of further assistance to you, please call me at
###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto
p.m., ET.Sincerely,Beth
H.Office of the PresidentEnclosure (2): Prior two
letters

Revdex.com:
I will continue to reject the business' response The fact that they consider it closed is because they have my money I will begin my distribution of the story and outlining the events with social media, local media, and perhaps litigationI will attach MsSname to all of it as well, as she seems to consider the issue worth the $
Regards,
*** ***

Consumers should be aware that the "lost" payment category data in electronic form is available at their local 5/3rd branch office, where I ultimately obtained mine just before 5/3rd responded to the Bureau

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Problem: This bank robs me blind and I am not the only oneThey need to change their policiesTheir overdraft fee is $for each item, even if you opt outAnd if they decide not to pay the item they charge you NSF of $Where is my choice??? A lot of times I just forgetThe higher ups need to look out for their customers not only for themselvesYes I do understand this is a business and they need to make money, but getting their "valued" customers deeper and deeper into debt, really? I don't want a letter of an apology, I want change not only for me, for all the customersSince you say you are "unable" to give me a refund, even so you can if you really wanted to make my life easierThis bank does not care.Desired Outcome: Policy change

*** ** *** *** ** *** *** *** ** *** Date: March 30, 2017 Account: *** Regarding Your Installment Loan Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
installment loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. If a vehicle securing a loan with the Bank is a total loss, the account holder is still responsible for making the monthly payment per the contractual obligation until the loan is paid in fullThis may mean continuing to make payments until all insurance proceeds are receivedIf the insurance is not sufficient to pay the loan in full, the customer is responsible for the remaining amounts owedIf the account holder does not make the required monthly payments, late payment fees are added and applicable derogatory payment information is provided to the credit reporting agencies if the account becomes thirty (30) or more days delinquent. As required, you continued to make the monthly payment owed for the account until we received the warranty refund and insurance proceeds to cover the balance owedThe funds we received for GAP insurance totaled $1,After all insurance and warranty refunds were applied to the account, there was a remaining balance owed to you of $68.86, which was sent to you on January 11, Please note that on March 2, 2017, we backdated the warranty refund and insurance proceeds to September 13, 2016, when the total loss occurredThis increased the overpayment refund owed to you by $We sent the additional $refund to you on March 3, If you have not received the additional refund check, please contact me directly using my phone number listed below. We are unable to advise why the GAP insurance paid only $1,for the vehicleI understand you are stating that if you had not been making payments to the loan that the GAP insurance would have paid for more, and you requesting the Bank refund you for the payments you made after the total lossWe are unable to provide additional refunds because it would still leave a remaining balance owed on the loanIf you have questions about the GAP insurance refund amount and why more funds were not issued, please contact your GAP insurance company directly. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Response

Revdex.com*** *** Marketplace Resource Consultant RE: Complaint ID ***Fifth Third Bank*0*Kingsley DriveMD 1MOCOPCincinnati, OH 4*263Re: My Business Checking Account:As I stated on the phone with your corporate office as well in the complaint to the Revdex.com that I was under the impression that my Business account and my personal account were linked together At the time that the first overdraft occurred, I check my balance however, both accounts include my full name, I made an error and used the wrong card causing me to overdraft; however , at that time I had adequate enough funds to cover the over-drafted amount in my personal account As a new business owner coming to bank with your corporation this was overlooked and I was not swith any overdraft protection, when in fact I thought that I was as I opened both accounts simultaneously.When I contacted the office to make arrangements for the money that I over drew they informed me that the fee’s were in excess of $From my history you can see that I make a large deposit once each month I am saying an error occurred, however; it should not costs me three(3x) that amount to straighten my business account out I think that it is delusional for a young mother starting her business to occur such charges that can ruin my new business rather than mediate and come up with a solution that is feasible for both parties involved I wish I would have read the reviews prior to opening an account Based on the last reviews of your bank, you were sued and fined for these same overdraft fees and issues At this point I am trying to make an attempt to come to a resolution that is affordable so that I can continue baking with your company.To assist us in bringing this matter to a close, we would like to know your view on the matter * Has the company addressed the issues of this dispute? * If not, why? * Has the company met the agreement they outlined in their response?As of today the fee’s have not stopped The bank says that they are only able to waive (3x$37.00=$111.00) and that is all they could do in a one year period I do not have $ I was willing to pay the amount owed ($172.96) even twice $172.96+172.96=$24* But I can’t pay the amount owed plus four 1/times that amount No further agreements have been entered into as of today.*** ***Dba: “*** ** *** * *** *** Acct----***Cc: Lisa S. Consumer Resolution Specialist Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is true that the appraisal was done on my property at *** *** ***It is true that the loan is related to that property and that the taxes for that property have been paidI have contested none of those facts.The reason for my complaint, which has still not been addressed, is that the reason we applied for the loan was to purchase the property at *** *** *** ***The amount paid for that property became a part of my mortgage loanI asked that the taxes for that property be escrowed along with my original one on *** ***When I received a tax bill for *** *** *** ***, I called Don HI was told that I could throw it away because the bank was taking care of the taxes.Neither of the letters I received from Fifth Third Bank address the real issueThey only tell me that they have no record of the property at *** *** *** *** (so someone clearly made a mistake in the loan process) and that the taxes have been paid for the property on *** *** (but not for the other when I was told that would be the case)
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
At the time of purchase at *** *** the salesperson required that we have insurance before Fifth Third would supply the car loanI purchased a policy by the standards given by the auto dealership and gave them the policy number so they could enter it into the computerAt the time of purchase the dealership gave me the incorrect vin# to the vehicle, so I insured a *** but not the one I drove off the lotI wasn't aware of this until I received a letter from the DMV stating my vehicle was not coveredI immediately fixed the issue and shortly after I received the Auto loan change from Fifth ThirdI signed up for Paperless billing and I only received the new booklet of the new auto loan in the mail from Fifth ThirdThe stated they sent me letters in the mail explaining I did not have insurance on my vehicleI never received those statementsI resolved the insurance issue with *** with no hassle and the switched the VIN numbers I supplied Fifth Third with this paperwork that I was insured the entire time and that I had the vehicleThey changed the fee that was tacked on to my loan but they did not remove the whole amountI never received a call from this company until I reached out to them when I received the loan payment bookletThe bank is trying to make a quick buck off shady business practicesIf I would have received one call from them I would have changed my insurance instantlyMy monthly insurance cost only increased by Dollars a monthI was never informed of Forced Place Insurance by the dealer and In my loan agreement it specifically states my loan can not be changed without my signatureI would like this entire fee refunded
Regards,
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