PROCORPSA

[redacted]177 Montgomery LaneSpringboro OH 45066Date: August 19, 2015Account:      [redacted]Regarding Your Real Life Rewards Credit CardDear [redacted]:We received a copy of the complaint you filed with the Revdex.com concerning your Real Life Rewards...

Credit Card. We appreciate the time you have taken to document your thoughts and concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.We completed a review of the Real Life Rewards Credit Card account ending in [redacted]. On August 15, 2015, per your request, a temporary block was placed on the account. Please note the temporary block allows up to sixty (60) days to locate the card prior to the block becoming permanent. If you locate the card and would like to remove the temporary block, please call Customer Service at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., and Saturday, 8:30 a.m. to 5 p.m., ET. If you wish to request a replacement for the lost card, a $10.00 fee will apply as outlined on page four (4) of the enclosed Fifth Third Card Agreement. I am sorry for any inconvenience or frustration this has caused you.Thank you for your patience while we researched this matter for you. We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.April Q.Office of the PresidentPc: Revdex.comEnclosure: Fifth Third Card Agreement

[redacted] [redacted] [redacted] Date: March 13, 2018 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you field with the Revdex.com concerning your Essential...

Checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. In response to a promotional offer that you received, you opened your Essential Checking account on our website at 53.com. The account was opened on November 2, 2017. The promotional offer you received was for a cash bonus of $300.00, which would be paid to you upon opening a Fifth Third Essential Checking account with deposits of $500.00 or more, and maintaining a $500.00 minimum balance for ninety (90) days. According to the promotional offer, the $300.00 cash bonus would be deposited into your account within ten (10) business days after the qualifying activities were met. Although you met all of the qualifying activities to receive the $300.00 cash bonus, the cash bonus was not provided within ten (10) business after the qualifying activities were met. This is because the code specific to your offer was not populated when the account was opened. To resolve this matter, on March 8, 2018, your account was provided with the $300.00 cash bonus. If I could be of further assistance to you, please call me at 513-358-2982 or toll free at 866-360-5353, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President

[redacted]Date: May 13, 2016 Account: [redacted]Regarding [redacted]Dear [redacted]:We received a copy of the follow up complaint your client filed with the Revdex.com (Revdex.com), regarding his installment loan. We appreciate the time your client has taken to express their concerns regarding this matter.We attempt to prevent our customers from taking any unnecessary losses related to fraud. However, we are not able to detect every fraud or fully prevent a customer from becoming a victim of this type of fraud. Fifth Third is not obligated or in the position to make every loss resulting from such scams whole. Please keep in mind, as the person selling the vehicle, and providing their login information to the buyer, [redacted] had the ability and was in the best position to question the legitimacy of the transactions.It should be noted, the following payments were made via our website, 53.com:• February 3, 2016, online payment for $20,000.00• February 4, 2016, online payment for $1,600.00**Please note this payment satisfied the amount owed on your clients’ installment loan.As mentioned above, the individual making the payments accessed [redacted] internet banking profile using [redacted] user identification and password. Without this information, the fraudster would not have been able to perpetuate the fraudulent transactions.The state of [redacted] requires the Bank to release a vehicle lien within ten (10) days of receiving payment. On February 4, 2016, the Bank issued a paid in full letter to your client. On February 12, 2016, the Bank sent your client a letter indicating we had notified the [redacted] Department of Transportation to remove the lien from the electronic title for your client’s vehicle. I have enclosed a copy of both letters for your records. Since [redacted] is an electronic title state, the State automatically releases our lien upon notification that the installment loan was paid in full. Additionally, the lien free title was mailed directly to your client by the [redacted] Department of Transportation upon release of the lien.   On February 8, 2016, the two (2) payments received on February 3, 2016, and February 4, 2016, were returned to the Bank as unauthorized. The funds were returned to [redacted] Bank on the same day. As we have discussed with your client, we recommend [redacted] to file a police report and claim theft by deception. He should also contact his insurance company and file a claim based on the policy being cancelled as a result of fraud.Our Bank Protection department is willing to assist in providing your client contact information with local law enforcement to begin this process. Additionally, we have enclosed an Application for [redacted] Title. Our research has determined the vehicle is still registered to your client. Upon receipt of the Application for Title, the Bank would be able to place a lien back on the vehicle and assist in an effort to locate the vehicle. If the vehicle is totaled as you and your client have suggested, the salvage value for the vehicle could be placed toward the balance your client owes.Please send the requested documents to the following address:Fifth Third Bank5050 Kingsley Drive Attn: Patrick S. MD: 1MOCOPCincinnati OH 45263Please use this letter, as verification your clients’ installment loan account is open with a principal balance of $19,866.22. The Bank received and processed a payment on April 22, 2016, for $397.26. The next payment for $389.42 is due on May 19, 2016.We have completed our review of your clients’ payment history for your installment loan. Our review determined that the information provided to the credit reporting agencies is accurate. We regret any frustration this may cause [redacted]; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your clients’ request to correct prior negative reporting. We have enclosed a copy of the payment history for your records.Furthermore, the Bank is unwilling to reverse the late charge assessed to the installment loan account on March 5, 2016. The late charge, was a result of your client not making a regular monthly installment loan payment, which he is still obligated to make under the terms of his loan agreement. Your client was sent a past due notice on February 23, 2016. Additionally, our Collection Department made nineteen (19) calls to your client between February 22, 2016, and March 12, 2016, to alert your client of the past due payment. I have enclosed a copy of the past due notice mailed to your client on February 23, 2016, for your review.If your client would like to contact the credit reporting agencies directly, their contact information can be found below:• [redacted] ###-###-####• [redacted] ###-###-####• [redacted] ###-###-####• [redacted] ###-###-#### It was certainly not our intention to cause your client any frustration and we appreciate your patience while we researched this matter. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Patrick S.Office of the PresidentPC: Revdex.com Enclosure: Payment History, Paid in full letter, [redacted] Title Application, Past Due Notice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  
I was never informed about being kicked out of the program.  You claim I said not to call me, that is untrue,  I asked you not call my home number but my cell phone.  [redacted].   Numerous late fees without being informed that I was no longer in the program is not fair.  I was never sent anything that stated I was being kicked out of the program.  I only was informed after 3 months when I noticed my balance not going down.  Even if I can't continue with the program I would like to be refunded for the unfair late fees.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The letter dated October 11, 2016 that was sent to the Revdex.com as a part of the resolution of the complaint is NOT authentic.  I feel that Fifth Third sent this to the Revdex.com validating that they did in fact send me this letter in October of 2016 during the application process. This letter didn't exist until I started filing complaints with the Revdex.com, [redacted] and [redacted].  I attached other letters from Fifth Third to illustrated that it was produced as a result of the various complaints.  The format is different in the following ways: - No BOLDED subject line centered under our address (i.e.; Important Information Regarding Your Hardship Application or Regarding Your Mortgage Loan)  - In the beginning onset of receiving our application, we were referred to as "Dear Borrowers".  In the October 16, 2016 letter, we are are addressed at [redacted] and          [redacted].  In all the letters we have received fromFifth Third, we have NEVER been referred to as [redacted] and [redacted]; always [redacted].   - The date is on the right hand side - The Account Number is the one the right hand side ( last 4 of the number) - The letter does NOT have a signature from [redacted], the Vice President of the Homeowners Assistance Department.  I am extremely offended that this letter was sent to The Revdex.com, the [redacted] and the [redacted]s Office as it is not valid nor authentic as it was NEVER sent to me.  I has taken 10 months for me to get to this point with Fifth Third.  I asked numerous times to speak to a manager about the HARP process and why I was turned down and not one person called me.  I am certain that there are other homeowners that could have benefited from the HARP program but were declined due negligence, lack of training and poor customer service.      
Regards,
[redacted]

[redacted] Date:           July 30, 2015 Account:            [redacted] Regarding Your Large Deposit Hold Dear [redacted]: We...

received a copy of your complaint submitted to the Revdex.com regarding your ATM (Automated Teller Machine) deposit and the subsequent hold placed on the funds. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. It was certainly not our intention to cause you any hardship. Fifth Third Bank takes your feedback seriously, and I want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal regulations. The Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank from loss or possible fraud. On the day of your deposit, a combined $100.00 from all deposited checks is available immediately; the remaining funds will be made available on the next business day. Cash deposited into an account is immediately available. For deposits made on Saturday, Sunday, or a Federal holiday, the day of your deposit is the next business day. A business day is defined as Monday through Friday, excluding Federal holidays. ATM deposits received after the cut-off time of 7:00 PM EST (Eastern Standard Time) will be treated as deposited on the next business day. In some instances, we reserve the right to place a hold of a longer period of time on a deposit. The full amount of the deposit will not become available until the hold has ended. Availability of the funds will generally be no later than the seventh (7th) business day after the day of your deposit. For your convenience, I have enclosed a copy of our current Rules and Regulations. Please refer to pages eighteen (18) and nineteen (19), which provide additional information regarding funds availability policy. You deposited a check into your checking account ending in [redacted] for $819.50 at a Fifth Third Bank ATM on July 21, 2015. A hold was placed on this deposit due to the age of the account. Because your deposit was not made in person, we were unable to notify you at the time of the deposit that there would be an extended hold on the funds. The hold was placed systematically based on the information received at the time of deposit. For this reason, we mailed a notice to you at the address listed above on July 22, 2015, that notified you of the hold that we placed. The notice explained that $819.50 would be on hold and would become available to you on August 3, 2015. I have enclosed a copy of the hold notice for your convenience. I apologize if this information was conveyed to you incorrectly by the banking center. Regarding your other complaints listed, while we regret the experience your boyfriend had at the [redacted]-Downtown banking center, we are unable to research this issue further without discussing the matter with him directly as the account holder. We are not permitted to discuss an account with a third party without the account holder’s consent. I’m sorry for any inconvenience this causes either of you. If he chooses to reach out to me he may contact me at the phone number below, or may send the information to the following address: Fifth Third Bank Office of the President Attn: Sarah S. [redacted] Alternatively, you may fax this information to my attention at ###-###-####. However, due to your indication that your discussions during visit were not completely in your best interest we are looking into this portion of the matter further. Please be advised that Case # [redacted] has been opened with our Fraud Detection Department to investigate the matter. They will submit any necessary updates, if applicable, when their review is complete. While we strive to resolve all investigations as quickly as possible, please allow up to sixty (60) days for these updates to be submitted. Final written confirmation will be sent to you from the Fraud Detection Department. If you would like to follow up with them directly, they can be reached toll-free at ###-###-####, Monday through Friday: 8:00 a.m. to 6:00 p.m., ET. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I can be of further assistance, please contact me toll free at ###-###-####, or directly at ###-###-#### Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Sarah S.Office of the PresidentEnclosures (2):Rules & RegulationsImportant Information about Your Recent Deposit Letter

[ 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: July 27, 2016 Account: [redacted] Regarding Your Standard Platinum [redacted] Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding...

your Standard Platinum [redacted]. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On July 11, 2016, your Standard Platinum [redacted] ending in [redacted] was due for a minimum payment of $35.00. When we did not receive your payment by the due date, our Collection Department began making calls to you to inform you of the past due payment. When you spoke with our Collection Department on July 19, 2016, eight (8) days had passed since your due date. However, as the agent informed you, our collections system showed your account as thirty-five (35) days past due. The number of days of delinquency showing in our collection system is based on the cycle date of your account, which is the date on which your statement period ends and a statement is issued. The cycle date for your account is the fourteenth (14th) of each month. On June 14, 2016, your statement period ended, and a statement was issued reflecting a minimum payment of $35.00 due on July 11, 2016. When your next account cycle ended on July 14, 2016, your next minimum payment due on August 11, 2016, was $70.00, which included the past due payment of $35.00. On July 19, 2016, thirty-five (35) days had passed since the statement billing you for the payment due on July 11, 2016, was issued, which is why our collection system showed your account as thirty-five (35) days past due. I apologize for any misunderstanding that may have occurred when you spoke with our Collection Department on July 19, 2016. Please be assured that although your account showed as thirty-five (35) days past due in our collection system, your account was not reported as past due to the credit reporting agencies. An account is only reported past due to the credit reporting agencies if payment is received more than thirty (30) days after the due date, which in your case was July 11, 2016. On July 19, 2016, we received and posted your payment of $70.00 to bring your account to a current status. Your next statement will be issued at the end of your statement period on August 14, 2016, and your next minimum payment as indicated on your August 2016 statement will be due on September 11, 2016. It was certainly not our intention to cause you any hardship. In the interest of customer service, we waived the $25.00 late charge that was assessed on July 12, 2016. The fee waiver will be reflected on your August 2016 statement. Thank you for your patience while we conducted our research. It is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted]Date: August 24, 2015Account:  [redacted]Regarding Your Installment LoanDear [redacted]: We received a copy of the complaint you filed with the Revdex.com dated August 14, 2015, concerning your installment loan account....

 We appreciate the time you have taken to express your thoughts and concerns regarding this matter.Our goal is to provide professional and accurate service to our customers and I regret that the service you received did not meet that same high standard.  Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers.  Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns.In researching your concerns, we found that your installment loan account was set up with Auto BillPayer on August 14, 2015.  The first payment of $347.98 was posted to the account on August 20, 2015.  I have confirmed that this transaction did not create a derogatory mark on your credit report or cause a late charge to be assessed to the account.  I apologize for the confusion and delay in setting up your account with Auto BillPayer. You are a valued customer and I appreciate this opportunity to address your concerns.  On behalf of the Bank, please accept my sincere apology for any inconvenience or concern that this matter may have caused you.   If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Carolyn G.Office of the President

[redacted] Date: January 23, 2018 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received your additional complaint filed with the Revdex.com regarding your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. However, we stand by the response conveyed to you in our previous letter sent to the above address on December 26, 2017. Our position on this matter has not changed. For your reference, I have enclosed a copy of our previous correspondence. We strive to provide professional and accurate service to our customers, and again I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Brandy W.Office of the President Pc: Revdex.com Enclosure: Previous Correspondence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  With all due respect, my original complaint has not been answered. Instead, this is a clear attempt to discredit the complaint with details of my account that I have already admittedly discussed and reviewed with Fifth Third Bank personnel. My issue is, that I did not ok overdraft protection and hundreds of dollars were taken out of the account by Fifth Third, which compounded the issue. The overdraft notices were received in bulk a week plus after the incidents. And, as I am on unemployment there was nothing's I could do to re-fund the account other than remove the debit card from affected accounts. Again, I am appealing to Revdex.com due to the overcharging of my account for hundreds of dollars of fees that I would like re-funded. Even a compromise of half the amount would suffice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Once I hear back from Fifth Third regarding this, I will close the case.I would like to know why Fifth Third is the only bank that I have ever banked with where they don't go by when the ACH was actually provided?  Why is it that they always, and I truly mean always, go by the largest ACH to the smallest to make sure they collect on fees from their customers instead of doing the ethical thing and go from smallest to largest?  Even when the prior days pending transactions are shown in correct chronological order, they get sorted to show largest to smallest the next day when everything posts.  I've talked to several other local and regional banks and no one else does it this way when I ask.  This has never been an issue until the last few years with Fifth Third and it seems to be a way to make sure they have expanded revenues on the backs of their customers.  How many other customers have been hit with $37 overdraft fees for $5 and $10 checks when if they would've taken smallest to largest, would have minimized the impact to both the customer and the bank?  If the executive management teams really cared about improving customer satisfaction, this would be your number one area.
Regards,
[redacted]

[redacted] Attention: [redacted] Date:       July 21, 2015 Account:          [redacted] Regarding Your Business Checking Account Dear [redacted]: We received a copy of your...

complaint filed with the Revdex.com, concerning your Fifth Third Bank business checking account. We appreciate the time you have taken to bring this matter to our attention. We understand your frustration when this situation occurred; please accept our sincere apologies for any inconvenience these matters have caused you. We regret that due to the volume of overdrawn accounts, we do not make out bound calls to notify customers of overdrafts situations. To assist you with monitoring your accounts, our toll-free Telephone Banking system is available twenty-four (24) hours a day at ###-###-####. It should also be noted that you are able to access your business checking account online at www.53.com. The first step to accessing your business checking account online is by going to our website at www.53.com. Once there, click on “First Time User” and follow the prompts to get logged in to the site. For additional information or for assistance, please call our Customer Service Department at ###-###-####. Our Customer Service Department is available to assist you Monday through Friday, 7 a.m. to 8 p.m., ET. They are available on Saturday, 8:30 a.m. through 5 p.m., ET. They are closed on Sunday. The fees applicable to business checking and savings accounts are disclosed to customers on www.53.com and in the Rules and Regulations Applicable to All Fifth Third Consumer and Business Banking Accounts and Cards booklet. Upon opening your business accounts with the Bank, you should have received a copy of this booklet. I have enclosed a copy of the booklet for your review. On May 19, 2015, the balance in your business checking account was $145.19. One (1) check for $400.00 posted to the account that day, creating an ending balance of negative ($254.81). Due to non-sufficient funds, one (1) overdraft fee of $37.00 was assessed. The ending available balance was negative ($291.81). The business checking account remained overdrawn from May 19, 2015 through June 12, 2015. During that time, daily overdraft fees and additional items continued to post causing further overdraft fees on your account. On June 16, 2015, the balance in your business checking account was $953.19. One (1) check for $1,300.00 posted to the account that day, creating an ending balance of negative ($346.81). Due to non-sufficient funds, one (1) overdraft fee of $37.00 was assessed. The ending available balance was negative ($383.81). The business checking account remained overdrawn from June 16, 2015 through June 26, 2015. During that time, daily overdraft fees continued to post to your account causing further overdraft. We sympathize with the difficulties you have encountered with your account. In the interest of customer service, we reversed a total of $74.00 in overdraft fees on June 26, 2015. On July 21, 2015, we waived an additional $76.00 in overdraft fees. However, we are unwilling to reverse the entire amount of overdraft fees charged. Our records do not show that overdraft protection has been requested or established for your business checking account. If you are interested in establishing overdraft protection for your business checking account ending in [redacted], please visit the Fifth Third Bank location of your choice. We hope this correspondence will help you understand Fifth Third Bank’s position going forward. We appreciate your patience while we researched your request, and I trust the information detailed herein answers any questions you may have. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Elizabeth J. Office of the PresidentPc: Revdex.com

[redacted] Date: January 22, 2018 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your Installment Loan....

We appreciate the time you have taken to document your thoughts and concerns. We strive to provide quality service to all of our customers, and I apologize if we did not meet your expectations. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in [redacted]. Our records indicate that a payoff in the amount of $1,199.06 was received on September 28, 2017, which paid off your loan in full. On October 7, 2017, the Bank cancelled our lien against your vehicle. However, as your vehicle is registered and titled in a state that produces an electronic title, we do not have a title to return to you. I have enclosed a copy of the Notice of Electronic Title Lien Release letter that advises that we have removed our lien and provides directions for obtaining a paper copy of your title if you so choose. Please note that as a legal electronic title is stored electronically within databases maintained by the [redacted] Department of Highway Safety & Motor Vehicles (DHSMV), there may be fees associated with printing a copy of the electronic title. Please contact DHSMV or your local tax collector for additional information regarding these fees. It should be noted that as these fees are not assessed by the Bank, we are unable to waive them for you. Additionally, per your request, I did confirm that [redacted] transitioned to being a full electronic state on January 1, 2013. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosure: Notice of Electronic Title Lien Release

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  In the letter from the business it states that they called me several times.  I am happy to pull my phone records and I have zero calls from anyone stating that they are from 53 Bank and was calling about a pass due balance.  I do see that its the banks prerogative to either let someone know that they have a pass due balance and car is going to be reprocesses or just come like a thief in the night.  I think that is poor business practices but if they want to hang their hat on it, Fine... I accept that.  I am standing by that I had no notice that I was pass due to the point of repossession and they took the car when they were conveniently closed and never was called by anyone.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
In response to their letter and documentation they attached, they still are not paying the correct amount. If they pay the village of [redacted] the $888.62 that won't pay the second half of the taxes. The payment should not go to the village of [redacted], but to [redacted] for $1003.60. I faxed the correct documentation twice and it's still wrong. I just checked online and the second half of taxes has still not gotten to [redacted]. If they end up being late this is not due to our fault but the bank for sending it to the wrong entity. What I would like is to take my escrow back for taxes. This is the third year in a row they have messed them up and when I try to call to straighten it out, I get no where until I file a formal complaint. I was never late paying my taxes when I paid them myself. It will alleviate this mess happening again next year and decrease undue stress on my wife and myself having to fight and file complaints. 
Attached is the current years real estate taxes and it shows clearly on the bottom how much and who to pay it to for each half. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The response was in-accurate and not helpful to resolution. Payment was made on febraury 1st, and the response indicates it was not. Title was on file by the 5th, so may had been accurate on the 1st. Additionally, after another few hours of talking to costumer service representatives on Friday, February 5th. A title was present at "my titles". After being transferred and cut-off from the 5/3 representative, then contacting "my titles" 3rd party title vendor whom transferred me back to 5/3, which 5/3 transferred me back to "my titles" and again transferred back to 5/3 it was concluded that I should sit and wait at the department of motor vehicles to obtain a copy of my title for refinance. No representative was rood on this occasion, it was only the call where I was asked to provide two monthly payments prior to february 1st. I just want to refinance to my bank. The problem is representatives A.) lack of knowledge pertaining to refinance and titles and B) representatives lack of interest in assisting. I will call the number given in the response to see if there is additional help, or more accurate and knowledge assistance before I sit for hours at the DMV to find out that I need to contact 5/3 again. I just want someone who has completed the common transaction of refinance for assistance and will gladly sit at DMV if that is the next step.Payment will be made on or before due date if this doesn't get resolved in time, but review the calls on February 5th as well to find out why customers would have no confidence in 5/3 ability. I was told again that copies would not be made or sent to another bank, must be paid off before a re-finance and various other items that make it difficult to believe that the people I have talked with have any experience whatsoever as well as poor customer service ability in the aspect of critical thinking skills or what should be common practice. My call had been dropped several times during the contacts with 5th third, and even after asking to be warm transferred. If I would had received a call from a 5/3 representative that knew something about banking, I would had been satisfied. I will try to call the number given on the response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   The amount of the copy check was not the full amount that was removed my old account $15266.00 I was informed that it was against federal law for the money to be removed because it is protected/exempt from garnishments. federal law states that only 25% of a person income could be removed. Money removed from my account was 100% of my income and was protected.  despite this the bank instead of notifying the courts that the money was exempt claims they sent half the money and Fifth Third bank has no information on what happened to the other half and where it was sent. Courts clerk is claiming no money was received, waiting for paperwork from the courts. I will file a lawsuit against Fifth Third bank for fraud when information is received.
 
Regards,
[redacted]

[redacted] Date:    July 15, 2015 Regarding Your Credit Bureau Inquiry Dear [redacted]: Thank you for contacting the Bank concerning the inquiry on your credit report. We appreciate the time you have taken to express your concerns...

regarding this matter. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concerns. We conducted a thorough review of the credit card application that resulted in a credit inquiry listed on your credit report. Our review determined that the inquiry made on June 17, 2015, should be removed. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. We strive to provide quality service to all of our customers, and I am sorry for your unsatisfactory experience during your previous attempts to resolve this matter. I have shared the information you brought to our attention with the management of the Financial Center you visited. Additionally, our regional management regularly reviews customer feedback as part of our ongoing commitment to improving our operations. Please allow approximately thirty (30) days for the credit bureau agencies to update their reporting. We have submitted an update to all of the credit bureaus to remove the credit inquiry. Enclosed are copies of the letters sent to the credit bureaus on your behalf. If you would like to contact the credit bureaus directly, contact information can be found below: •
[redacted] ###-###-#### • [redacted] ###-###-#### • [redacted] ###-###-#### • [redacted] ###-###-####   We strive to provide professional and accurate service to our customers and I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely,Jennifer C. Office of the President Enclosure: Credit Bureau Letters

I had 3 charges of $10 on Ebay from a seller that was processed and hit my account 1-2 minutes before midnight. I check my account periodically to avoid any NSF fees if I have time to deposit. But 53 Bank ALWAYS process these charges 1-2minute before Midnight so you can not run to an ATM to make a deposit to avoid charges since by the time you get to ATM it is already next day and you incur NSF charges. All nsf charges on my account were processed same timew - 1-2 minute before MIDNIGHT. This is Unethical practice - with one purpose to hurt account holder.Need the fees refunded or this time I will go local newspaper. Thanks, [redacted]