PROCORPSA

[redacted] Date: December 23, 2016 Account: [redacted] Regarding Your Dispute Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your dispute of a Fifth...

Third Bank credit card opened without your authorization. We appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experienced. Fifth Third Bank takes protecting financial and personal information very seriously. Since you state that you did not authorize the opening of the credit card ending in [redacted], our Disputes Resolution Department opened case number [redacted] on December 20, 2016, to investigate your claim. On December 16, 2016, we closed the card at your request. Please be assured that no purchases were made with the card. We strive to resolve all investigations as quickly as possible. Please allow up to forty-five (45) days for the investigation to be completed. You will receive final written documentation from our Disputes Resolution Department upon completion of their research. If would like to follow up with our Disputes Resolution Department directly, you can reach them at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., and Saturday 8:30 a.m. to 5 p.m., ET. Please be sure to reference your case number when speaking with an agent. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] Date: June 3, 2015 Account: [redacted] Regarding Your Recent ATM Withdrawals Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your recent attempts to withdraw cash from an Automated Teller...

Machine (ATM). We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured that Fifth Third Bank takes your feedback regarding your experience very seriously, and I have contacted the relevant parties to pass on your concerns. We strive to provide professional and accurate service to our customers, and I regret if the service you received did not meet the same high standards. According to your letter, on April 10, 2015, your fiancé attempted to make two (2) cash withdrawals from an ATM located at [redacted] in [redacted], [redacted]. The two withdraws totaled $200.00, the first for $160.00 and the second for $40.00. However, you claim in your letter to have received only $120.00. On April 11, 2015, you contacted Fifth Third Bank and filed disputes for both ATM transactions. Per your request, disputes were submitted for each ATM cash withdrawal transaction. We began an investigation and on April 13, 2015, your checking account was given provisional credit, which totaled $80.00 while we researched your disputes. The provisional credit was available for use in your account while we conducted our investigation. However, our research determined that the balancing records of the related ATM terminal did not support the conclusion that funds were not dispensed. The ATM terminal in question balanced between April 10, 2015 and May 10, 2015. Due to this reason, the Bank denied your disputes and reversed the provisional credit of $80.00 from your checking account on May 19, 2015. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matter. We value your relationship and look forward to fulfilling all of your financial needs for years to come. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely,   Patrick S. Office of the President PC: Revdex.com

[redacted] Date: August 24, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, regarding...

level of service you received when submitting a dispute for the Automated Teller Machine (ATM) deposit that did not post to your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience you experienced when attempting to resolve your ATM dispute. Please be assured that I have contacted the relevant parties to pass on your concerns regarding the Disputes Department and express your dissatisfaction with the service you received from the representative involved. We strive to provide professional and accurate information to all of our customers, and we regret if the service you received did not meet the same high standard. I also want to let you know that the manager of the Disputes Department addressed this matter with the employee involved. However, I cannot inform you of specific internal correction actions that may have been taken with the employee. When disputing PIN (Personal Identification Number) based transactions or ATM deposits on your Enhanced Jeanie debit card, we strive to resolve the dispute in as timely a manner as possible. Please be aware that if our research supports your dispute, any provisional credit issued will become final and remain in your account. However, if our research does not support your dispute the provisional credits will be debited from your account. After we have completed our investigation, a final resolution letter will be sent to you detailing our findings. On May 29, 2015, we received your dispute for the missing check deposit of $600.00 that was retained by the ATM and not posted to your checking account. On that day, a provisional credit in the amount of $600.00 posted to your checking account. While conducting our research, we were not able to locate the missing check in question. Typically, camera footage for an ATM is utilized and reviewed when a fraud claim is involved with the dispute. Since your ATM dispute was not a fraud situation, the ATM camera footage was not examined. Unfortunately, your dispute was denied on July 9, 2015. At that time, a notification was sent to the address on file to inform you that the provisional credit of $600.00 would be removed from your account that day. While we are truly sorry for the inconvenience you experienced, we are not willing to compensate you for this matter. [redacted], please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at [redacted] Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S. Office of the President Pc: Revdex.com

Revdex.com:This modification was recinded during my deployment because my payments werent getting to them in time. This happened over two years ago  and is being reported as it is just happening. My credit has been damaged twice now by one incident over two years ago in the past. When I paid off this car early my account was in good standing and my credit score was over 700. This is fraudulent reporting at best.  If this company is interested in quoting the contract they should point out the portion again where two payments have to be late. The second payment was in the grace period (as the representatives talked about over the phone that no longer exists when referenced here but still did at the time when talking to representatives on the phone). This company changed their phrasing from grace period to penalty free period, which still applied and finally one of the managers with nothing left to say stated that he just wasn't changing it back. The defining criteria when they rescinded the modification was that a payment went past 30 days ( which was no where in the contract). But I am not even concerned about this part of their scam. This is just what they used to pivot and change the issue in their response. I wasn't bringing up past problems with this crooked company, I am complaining about a whole new scam.This company is scamming and back pedaling to justify its actions. My complaint isn't currently about the loan modification that they rescinded, it is about them negatively reporting to my credit the same incident twice as two separate events and reporting it as current when it happened over two years ago and my credit had already been negatively affected as the the business response pointed out. The contract did not specify that my credit would be negatively impacted multiple times by the same incident. Please show that portion of the contract in your fraudulent claim... In closing, my credit has been negatively affected multiple times by one incident that happened over two years ago and is being reported as current. My account was in good standing and paid off early and this company's response to that was to wreck my credit when immediately before I paid off this auto loan they were reporting that everything was in good standing every month. This company had to go so far as removing all of my payment history from my credit reports to be able to justify reporting it as charged off because everything was paid in a timely manner all the way down to zero on my credit reports. How does a company get away with something like this??? I am going to look into finding their registered agent. This isn't right. they shouldn't be able to do this to people and keep hurting them over and over.  [redacted]   I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.    Fifth Third chooses not to uphold the guidelines in which the merchant is to abide by thus demonstrating Fifth Thirds lack of knowledge and business ethics and practices.Here is Fifth Thirds company slogan - “Curious people ask better questions… and find better answers,” said Larry M., the bank’s senior vice president and chief marketing officer, in a release. “Curiosity surfaced as an important value we wanted to affirm with our own employees: be curious about our customers’ needs, be curious about the way things could be made easier, and be curious about how we can innovate our products and services.”Clearly Fifth Third is not CURIOUS ABOUT THERE CUSTOMERS NEEDS AND OR  RIGHTS.....  [redacted]

Message from intended receiver of fundsDear [redacted], Grateful if you could help to follow up the wire transfer. Maybe there is some wrong with the transfer as my finance department confirms that the TT transfer has not yet be found in our bank accounts. For your information,  our bank’s...

details are as follows:- You may check with the bank again. Thank you so much for your help ! Account No. : [redacted] Banker : [redacted], [redacted] Banker's Code : Code no. is [redacted] Banker's Address : [redacted], [redacted], [redacted]SWIFT Code : [redacted]  Thank you so much. [redacted] ** [redacted], [redacted] Mobile : [redacted] Tel : [redacted] Fax : [redacted] Email: [redacted]

I never filed a dispute I did go to the bank and tak with a representative who did called the dispute department and was told on speaker phone that if the business didn’t pay by 5 pm that I would have to come back on the next day and bring prooof any kind that I had tried calling,emailing, etc to resolve the dispute but I never went back. The credit I received almost a month later was due to the business holding my money for almost 7 days which was ethical and a breech because the agreement was it would take 3 days no more than 5! The bank never sent me anything I never sent the bank anything. The fraud dept told me when I got the credit it would and could not be taken away due to the fact that they didn’t hold up there contract! Now adding that I didn’t the back waited about 5/6 more weeks before they took out the credit again and again. The bank has taken the credit back 3 times during a 2 week spans ..... I received 2 of the credits back but these credits were as the bank calls it errors but these error caused me late fees and one bill was already late so I had to pay a reconnection fee(now the bill being over due isn’t the banks fault but I had an agreement to pay that bill )while these credits were being taken out and so yes even though they corrected 2 I am still owed for one credit. The bank made banking errors and should be held accountable for there errors just as the hold is accountable for ours. I have been charged overdraft fees for 1.26 so if they made errors which made me pay fees for not being on time why shouldn’t they be held accountable? Even after I originally filed the complaint with Revdex.com and talked with the bank in person and over the phone numerous times they debited my account a week later and I had to call and have that resolved! This has been a nightmare. The bank personal out of the numerous banks only 2 have been courteous and knew that I was telling the truth all the other times it was talking and transferring over and over. If anyone of the bank employess had this happen to them they would make it right I feel like I am in the right... an error one time but three times in less than two weeks someone somewhere fell through the cracks! I just want the bank to fix their error and I will move on to another bank.

[redacted] Date: May 10, 2016 Account: [redacted] Regarding Your Credit Card Dear [redacted]: We received a copy of the rebuttal complaint you filed with the Revdex.com, regarding the dispute claim submitted for your credit card account. We appreciate the additional time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience our dispute process may be causing you. We strive to provide professional and accurate service to our customers, and we regret if that has not been your experience. I have confirmed with our Dispute Department that your dispute claim number [redacted] has not been denied. On May 3, 2016, provisional credits for the disputed transactions were posted to your credit card ending in [redacted]. Therefore, your dispute claim is still open and we are actively investigating the unauthorized purchases. As stated in our previous response, please allow up to sixty (60) days for the investigation to be completed. If our research supports your dispute, the provisional credits will remain on your credit card and the related finance charges will be credited back to your account. However, if our research does not support your dispute or if we receive proof that the transactions are legitimate, the provisional credits will be removed and the applicable finance charges will be assessed to your credit card. After we have completed our investigation, a final resolution letter will be sent to the address on file detailing our decision. In order to follow up regarding the status of your dispute, please contact our Dispute Department at ###-###-####. Representatives are available assist you Monday through Friday, 7 a.m. to 8 p.m., and Saturday, 8:30 a.m. to 5 p.m., ET. [redacted] it is certainly not our intention to cause you any difficulty or frustration. You and your family are valued customers and we appreciate your business. As a result, we hope that all of you will continue to maintain your relationship with Fifth Third Bank. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I WILL NOT be satisfied until I have received a full refund of $67.00. I did not authorize those payments to come out of my account. Secondly, I was charged an overdraft fee back in March when there was about $200 dollars in my checking account, I made a purchase around $67 at [redacted] and on the exact same day I deposited my payroll check for over $700.00. So, $200 - $67.00 = $133 + $700(deposit) = $833. I don't see why I would have been charged an overdraft fee but I was. Once again, today, June 8 I was just hit with another $37.00 overdraft fee when I did not authorize [redacted] to attempt to take money from my account. I have already paid the monthly payment but Fifth Third Bank keeps allowing for companies to try to pay other companies when there is not enough funds to cover.Fifth Third Bank is by far the worst bank I have ever tried to do business with.
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: May 10, 2016 Account: [redacted] Regarding the Final Payment for Your Installment Loan Dear [redacted]: We received copies of the complaints you submitted to the [redacted],...

the [redacted], and the Revdex.com regarding the final payment for your installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. On March 23, 2001, you agreed to a one hundred eighty (180) month installment loan of $65,050.00 with an interest rate of eight percent (8.00%). Your installment loan is a simple interest loan. This means that interest accrues daily on unpaid principal. When we receive your monthly payment, we first apply the funds to all of the interest that has accrued since your last payment. Then we apply the remaining funds to the unpaid principal balance. Your payment habits affect the amount of interest you pay over the life of your loan. If payments are received late during the life of the loan, you pay more in interest over the life of the loan. Because less of your payments are applied to the principal balance, there may be a larger final payment because of fees paid and additional interest charged. I have enclosed a copy of your loan Note for your review. Please refer to the section titled “PAYMENT” for information regarding interest accrual. Please note that the $46,923.97 in finance charges that your Note states you will pay over the life of the loan is based on the assumption that all payments will be paid in the correct monthly payment amount by the due date each month. Your installment loan is considered past due for payment if we do not receive your total monthly payment by the due date indicated on your contract. The final calendar day of your ten (10) day grace period for the loan is not considered the due date for your payment obligations. The grace period indicates when a late charge will actually be assessed to your account for a past due payment. During the life of the loan, many of your payments posted past the due date and even past the ten (10) day grace period. Each time one (1) of your payments was received after the ten (10) day grace period, a late charge was assessed to the account. Additionally, the collateral was repossessed in September 2009 when the loan was three (3) payments past due. This resulted in a repossession fee of $1,298.00 being assessed to your installment loan, along with an increased interest expense due to the account having a higher principal balance than it should have if the payments were made on time. I have enclosed a copy of your payment history for your review. On February 26, 2016, we sent a final payment notice informing you that a final payment of $6,001.05 was due on March 23, 2016, which was the maturity date for your loan. Your monthly payments up until this point were $621.80. However, due to the many late payments throughout the life of your loan that increased the interest cost associated with the account, you still owed a significant principal balance. When we did not receive your final payment by the end of your grace period, we assessed a late charge of $215.16, which represented 4.00% of the amount due as of March 23, 2016, which was $5,379.12. Please note that the balance was lower due to the payment of $621.80 that we received and posted on March 22, 2016. As of May 10, 2016, your installment loan is due for the full payoff amount of $5,650.71. Interest accrues daily by $1.18. The outstanding balance owed is broken down as follows: ? $5,377.95 outstanding principal balance owed ? $215.16 late charges due ? $57.60 Interest accrued as of May 10, 2016 In order to make arrangements for payment, please contact our Collection Department at ###-###-####. That department is available to assist you Monday through Friday from 8 a.m. to 9 p.m., ET, and Saturday through Sunday from 8 a.m. to 5 p.m., ET. If you are having difficulty making this payment, you may want to contact our Loss Mitigation Department to see if there are any options for which you may qualify. They can be reached at ###-###-####, option four (4), Monday through Friday from 8 a.m. to 5 p.m., ET, and on Saturday from 8 a.m. to 12 p.m., ET. Failure to make suitable payment arrangements may result in negative reporting to the credit reporting agencies, repossession, and referral to a collection agency or attorney. We also conducted a thorough review of the information reported to the credit reporting agencies for your installment loan. We determined that not all of the information reported to the credit reporting agencies was accurate. Therefore, we submitted an update to all four (4) credit reporting agencies to report your installment loan as thirty (30) days past due for April 2016, redeemed repossession, thirty (30) days past due for July 2009, and sixty (60) days past due for August 2009. Please allow up to thirty (30) days for the credit reporting agencies to update their reporting. If you would like to contact the credit reporting agencies directly, their contact information is listed below: ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### Thank you for your patience while we researched this matter. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna T.Office of the President Pc: [redacted], Revdex.com Enclosures (2): Installment Loan Note, Payment History

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.   This message is in regard to my rebuttal to the Business involved response letter to my concerns submitted on 3/11/2016 against Fifth Third Bank.My complaint did not receive the adequate and fair business's response to my concerns, and their contents of the message is Not  correct and bot accurate--The company did not address the issuesThat my account was closed on Feb. 25 th by my signature and withdrawing all the money after checking that all pending issues were closed. Infact,  They are making  it worse! They Added more charges and penalties to a closed account to make more money and take advantage more of the simple situation--why?The facts are That I closed my Account on Feb 25Th to Zero Balance after taking all my assists in a cashier check. Moreover,  they were not supposed to take any more monies or pay debit payment since I signed  a form and told the lady in charge to not to! However, it seems that  this company is having financial trip led closing branches and releasing employees and moreover taking advantage of its client who trusted them with their assists... We customers have the inability to fight them due to gist and time and they know it -- so they charge us unfair charges.The breach of the Business agreements by not meeting better Business laws to serve their consumers here in the US.Please take the necessary measures to castigate such a behavior-- an unfair fraud and devious behavior by these Banks for future generations sake .Last I want to remind them that What goes around comes  around and that righteousness is High!Thank You[redacted]

Per phone call from [redacted]:  The business has resolved my complaint.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: June 29, 2017 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the rebuttal you submitted to the Revdex.com regarding your checking account. We appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. I am sorry that you feel our previous response did not sufficiently address your complaint. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. However, we stand by the response we conveyed to you in our previous letter dated June 21, 2017. I have enclosed a copy of that letter for your convenience. Our position on this matter has not changed. Since the [redacted] insurance payment posted to your account on May 3, 2017, it would not have been possible for you to have made the payment on May 4, 2017. If you have evidence to support you claim, please send documentation to the following address: Fifth Third Bank Office of the President Attn Elizabeth D. 5050 Kingsley Drive MD 1MOCOP Cincinnati OH 45263 You may also fax the documentation to my attention at ###-###-####. If you are able to provide additional documentation, I will be happy to further research the matter for you. Additionally, you indicated that you attached a letter to your rebuttal dated March 18, 2017, stating that you have until 9 p.m. to correct an overdraft; however, this letter was not attached to your rebuttal on the Revdex.com’s website. You may also mail or fax this letter to me for further research. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Prior Response Letter

We have reviewed the response from the customer, and we will not be submitting an additional response. The customer’s concerns were addressed in the previous two responses. Please let me know if any additional information is needed.Thank you,April Q.Consumer Resolution SpecialistFifth Third Bank | Office of the President5050 Kingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### | Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This matter is not closed ,I need my compensation.  I sent in my documentation which shows I am entitled to my $350 , I am still waiting for it.
Regards,
[redacted]

[redacted] Date: February 5, 2016 Account: [redacted] Regarding Your Fifth Third Bank Mortgage Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com (Revdex.com) regarding your...

mortgage loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Your mortgage loan closed on November 29, 2012. In December 2012, there was a Board of Review meeting held in [redacted] County, and two parcels [redacted] and [redacted] were combined to create the new parcel [redacted]. You were notified, by the County, that the taxes will not be collected on the old parcel [redacted] and taxes would be collected on the new parcel on September 14, 2013. A corrected tax bill was sent to you, which you did not forward to the Bank. Since the Bank was not notified of this change, taxes were reported as exempt and no disbursements were made. On June 20, 2014, you contacted the Bank regarding your delinquent taxes. The Bank contacted the [redacted] County tax office for payoff amounts. The first installment of taxes for parcel [redacted] was due on September 14, 2013 in the amount of $6,855.00. This amount included $855.00 in penalty for the delinquent taxes. Because the Bank was not notified by you of the parcel change, this penalty was charged to your escrow account. The Bank is unwilling to refund this amount. At that time, the Bank also satisfied your 2014 taxes with a payment of $3,451.84. This payment resulted in a total disbursement of $10,306.84. On July 31, 2014, a review of the escrow payments discovered an overpayment of $58.29. This amount was refunded to your escrow account by the County on September 5, 2014. After this deposit, your escrow account balance was negative -$10,599.67. It should be noted, your County requires that Homestead Exemptions are filed annually before March. Since this was not done prior to the deadline in 2015, the tax office billed your property tax amount of $6,346.94 due by September 14, 2015. This amount was disbursed on time from your escrow account. Because you filed for the Homestead Exemption after the deadline, the Bank was not informed of the reduced tax payment. On January 11, 2016, the Bank received a refund from the [redacted] for $3,136.79. Upon receiving the escrow refund, the Bank has analyzed your mortgage payment for February 1, 2016. I have enclosed a copy of the corrected escrow analysis dated January 19, 2016. The new analysis shows an escrow shortage of $5,927.24. The analysis provides you with two options to pay your escrow shortage. Option one (1) allows you to pay the shortage over the next twelve (12) months. Your new mortgage payment will be $2,368.09, with $1,576.47 being applied to principal and interest, $622.28 being applied to your escrow account, and $169.34 being applied to your escrow shortage. Please note, in order to qualify for the 2016 Homestead Exemption, you will need to file prior to March 2016. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosures: Escrow Analysis

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and based on the additional information I received in the mail yesterday, I still have concerns as to whether my account is actually set up for auto pay.  I have attached the 2 letters I received from Fifth Third Bank and both are dated for December 14, 2015.  It may be that they have 2 accounts set up for me now which also is incorrect.  I appreciate the letter from the office of the president and would have accepted that as the resolution prior to receiving the communication in the mail yesterday.  I find it hard to believe a bank this size can continue to harass it's clients over something such as this.  I hope to move my account to a different bank as soon as I can which will be time consuming for me.  I am very unhappy with the lack of professionalism and customer service shown by Fifth Third Bank staff along with the very poor follow up I have seen.
As you can see by the letters attached I am still receiving conflicting information and have doubts about my account being resolved soon.Regards,[redacted]

[redacted]Date: June 23, 2015 Account: [redacted]Regarding Your Checking AccountDear [redacted]:We received a copy of the complaint you submitted to the Revdex.com, regarding the promotional credit for your checking account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter.Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. We strive to provide professional and accurate service to our customers and we regret if that has not been your experience.On January 21, 2015, you opened Essential Checking account at the [redacted] Financial Center. The promotional offer effective at that time indicated that a cash bonus of $200.00 would be credited to a new checking account if the following activity occurred within ninety (90) days of the open date:A minimum opening deposit of $50.00Three (3) online payments, using Fifth Third’s Online Bill Pay systemDirect depositWe confirmed you made two (2) online bill payments and several direct deposits posted to your checking account within ninety (90) days of the open date. Unfortunately, your third online bill payment was completed on May 12, 2015, which was twenty-one (21) days after the cut-off date of April 21, 2015. As a result, the account was not eligible to receive the cash bonus since the online bill payments were note completed within the required timeframe.However after further review, we have chosen to provide you with the $200.00 cash bonus. On June 17, 2015, the promotional credit for $200.00 was posted and applied to your checking account.[redacted], please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at [redacted] Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Consumer Resolution Specialist Office of the PresidentPc: Revdex.com

[redacted] Date: December 14, 2016 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you recently filed with the Revdex.com. We appreciate the time you have...

taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. At Fifth Third Bank, we are committed to doing what is right for our customers and although we strive for excellence, mistakes sometimes happen. An internal processing error caused the payment for your insurance premium to be delayed. We have already taken the necessary actions to correct this occurrence and prevent it from happening in the future. The premium for your homeowner’s insurance policy was sent on November 23, 2016. Because Auto Owners did not process the check, we cancelled it and sent a replacement by overnight mail. We contacted your insurance company and confirmed that they received it. Your policy is active and the late fee has been reversed. Please be assured that Fifth Third Bank takes your feedback seriously and I appreciate this opportunity to respond to your concerns. You are a valued customer and we look forward to continuing our relationship with you. If I could be of further assistance to you, please call me at 513-358-0858 or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com