PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted] Date: March 5, 2018 Account: [redacted] Account: [redacted] Regarding Your Credit Card Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your credit card. We...

appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in [redacted]. Our records indicate that a case was opened with our Dispute Resolution Department on July 10, 2017. On July 11, 2017, a letter was mailed to you from our Dispute Resolution Department requesting that you sign and return the Declaration of Fraudulent Activity. As you are aware, the document was not returned to us until October 31, 2017. Because the Declaration of Fraudulent Activity had not been returned, your case was closed on September 13, 2017. I have enclosed the letter mailed to you by our Dispute Resolution Department, which advised that your claim had been denied. I have confirmed that, following the receipt of the signed Declaration of Fraudulent Activity on October 31, 2017, your case was reopened. After the case was reopened, our investigator made several attempts to contact you at the telephone numbers on file for additional information. As the investigator was not able to contact you, the case was closed on February 5, 2018. We regret any difficulty this may have caused you. At this time, we are outside of the timeframe to assist you with disputing these transactions as they occurred more than one hundred and eighty (180) days ago. After your dispute was filed, your card ending in [redacted] was closed and replaced by the card ending in [redacted]. As your dispute was not approved, you are responsible for the balance on the account. As of February 28, 2018, the balance on the account is $4,867.40. I have enclosed a copy of the most recent account statement, which explains that a minimum payment in the amount of $561.00 is due on March 17, 2018. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosures: Letter Dated September 13, 2017, Statement

[redacted] Date: August 25, 2016 Account: [redacted] Regarding Your Fifth Third Bank Essential Checking Account Bonus Dear [redacted]: We received a copy of the complaint you filed with the Better...

Business Bureau regarding your Fifth Third Bank Essential checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Our research confirmed that you opened your checking account ending in [redacted] on February 27, 2016, over the telephone with our Retail Direct Sales (RDS) team. We confirmed with the RDS team that your account was opened during our quarter one (1) Can’t Wait campaign. However, in reviewing your account opening, the promotional offer was not discussed during the account opening. The Can’t Wait campaign for quarter one (1) offered a $200.00 bonus to new customers that met certain qualifying activities. These activities included making three (3) online bill payments, using Fifth Third Bank’s online bill payment service and setting up a direct deposit within the first 90 days after account opening. I have enclosed a copy of the promotional offer for your review. On behalf of the Bank, please accept my sincere apologies if the information regarding the bonus requirements were not thoroughly explained at that time you opened your account. I understand that you have made several trips to the Bank as well as made several phone calls regarding this matter in an attempt to resolve the issue. Please be assured that I have forwarded this information to the appropriate personnel. I reviewing your account and confirmed that you did not made three (3) online bill payments as required to receive the bonus. However, our research determined you were not informed of the qualifying activity requirements at the time of account opening. Therefore, we have credited your checking account with the $200.00 promotional bonus. Thank you for your patience while we researched this matter for you. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at 866-360-5353, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Can’t Wait Campaign Flyer

[redacted], [redacted] Date: April 22, 2016 Account: [redacted] Account: [redacted] Regarding Your Checking and Credit Card Accounts Dear [redacted]: We received a copy of the rebuttal complaint you filed with the Revdex.com, regarding the overdraft fees assessed to your checking account and the Annual Percentage Rate (APR) for your credit card account. We appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience this situation may have caused you. We strive to provide professional and accurate service to our customers, and we regret if that has not been your experience. As stated in our prior correspondence, there are some instances when we reserve the right to place a hold for a longer period of time on a deposit. The full amount of the deposit will not become available until the hold has ended. Availability of the funds will generally be no later than the seventh (7th) business day after the day of your deposit. For your convenience, I have enclosed a copy of our Rules and Regulations Applicable To All Fifth Third Consumer And Business Banking Accounts And Cards booklet for your review. Please refer to pages seventeen (17) through nineteen (19), which provide additional information regarding funds availability policy. On March 28, 2016, an Automated Teller Machine (ATM) deposit in the amount of $5,000.00 posted to your checking account. The following day, a notice was sent to the address on file to inform you that a hold had been placed on the deposit due to repeated overdrafts in your checking account. The notice also stated the following: We make every attempt to convey this information (a) at the time the deposit is made; or (b) when we get information necessitating the hold. However, if you did not receive this at the time you made the deposit and the check deposited is paid, we will refund any Fifth Third Bank fees for overdraft or returned checks that result solely from the additional delay we imposed by placing the hold. The deposit hold was effective on your checking account from March 29, 2016, through April 5, 2016. During this time, one (1) overdraft fee was assessed to your account. On April 1, 2016, the beginning balance for your checking account was $5,724.71. It should be noted that the held funds were included in your beginning account balance. Nine (9) transactions totaling $5,756.13 posted to your account. Therefore, your ending account balance was negative ($31.42). In this instance, the deposit hold was not the reason your account was overdrawn. As a result, an overdraft fee of $37.00 was assessed to your account and posted the following day. On April 5, 2016, additional overdraft fees totaling $76.00 were reversed and credited back to your checking account because we sympathized with the difficulties you have encountered. Copies of your most recent statement and the overdraft notice referenced above are enclosed for your review. Your credit card ending in [redacted] is connected to your checking account as overdraft protection. Therefore, funds from your credit card may be transferred if your checking account becomes overdrawn. One (1) overdraft transfer charge of $12.00 is assessed per occurrence. The overdraft protection transfer amount is posted to your credit card as a cash advance and subject to the cash advance rate on your account. After further review, we confirmed that the cash advance APR for your credit card is fixed at 24.99%. As a result, the cash advance APR has not been increased or changed. Each time an overdraft protection transfer is posted or you take a cash advance, the account begins to accrue interest immediately with no grace period to pay it back. I have included copies of your September 2015 to April 2016 credit card statements so that you may verify the cash advanced APR for your account. If you are experiencing a financial hardship and having difficulty making your credit card payments, please contact our Loss Mitigation Department for assistance at ###-###-####. Representatives are available Monday through Thursday, 8 a.m. to 9 p.m., Friday 8 a.m. to 5 p.m. and Saturday 8 a.m. to 12 p.m., ET. [redacted], please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ([redacted]) [redacted] Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S. Office of the President Enclosure(s): Rules and Regulations booklet, Deposit hold letter, Overdraft notice, Statements Pc: Revdex.com

[redacted] [redacted] [redacted] Date: March 10, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the rebuttal filed with the Revdex.com regarding your Fifth Third Bank checking account. We appreciate the additional time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration you may have been caused. However, we stand by our previous response letter sent to the above address on February 4, 2016. I have enclosed a copy of our previous written response for your review. Our position on this matter has not changed. Please be assured that Fifth Third Bank takes claims of discrimination very seriously and does not make decisions regarding fee waivers based on race, color, religion, national origin, sex, marital status, age, disability, familial status, or the receipt of public assistance. You are a valued customer and we hope you will allow us to service your financial needs in the future. If I may be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####. Sincerely, Lisa S. Consumer Resolution Specialist Office of the President Pc: Revdex.com Enclosure: letter dated February 4, 2016

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I do not trust in Mr. Adan P.. Last time conversation on April 15,2016 he informed to me that his Company Fifth Third Bank will not change their determination from foreclosure to Bankruptcy Chapter 7, and will report it also to [redacted] and [redacted].,even when I provided all information of my discharge and also my Bankruptcy 7 filing date was on July 7, 2013 after the foreclosure date May 22, 2013.  Also Mr. P. in the first dispute sent me a letter on October 20,2015 that he submitted an update to all 4 credit bureaus to correctly report the account as being included in your chapter 7 Bankruptcy discharged on 10/29/13, with zero balance owed, and he never reported it to the 4 Agencies, because I had to do a new dispute against [redacted] and I have to do a new one to [redacted] because Mr. P. told me in that last call on April 15, 2016 that he will inform to [redacted] as well about my foreclosure.    I am still checking my [redacted] report recently and now [redacted] removed my bankruptcy 7 discharge and put again a debt of $170,000 with 4 missing payments on October and November 2011, and January and February 2012. When this debt was supposed to be removed with zero balance, no missing payments and with the reason of Bankruptcy 7 discharged. Mr. P. is not a man of word. I will appreciate if Revdex.com supervise Mr. Prussia to provide the information of my bankruptcy 7 discharge with zero balance, no missing payments  to the 4 Credit bureaus like he supposedly indicatd in this current letter. Thankssee copy of [redacted] report: [redacted]
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[redacted] Date: January 10, 2017 Account: [redacted]Regarding Your Fifth Third Bank Installment LoanDear [redacted]:We received a copy of the follow-up complaint you recently filed with the Revdex.com,concerning the information being provided to the credit reporting agencies. We appreciate the time youhave taken to express your concerns regarding this matter.Your original complaint was filed on February 13, 2015. We received a Revdex.com complainton December 13, 2016, and the follow-up complaint on December 23, 2016. Please find enclosed copiesof the previous letters sent on February 27, 2015, and December 22, 2016. On behalf of the Bank, pleaseaccept my sincere apologies for any inconvenience or frustration this matter may have caused you. It wascertainly not our intention to cause you any hardship.As mentioned in our response dated February 27, 2015, your installment loan had a ten (10) day graceperiod. However, the grace period does not change your payment due date. This grace period onlyrelates to the charging of a late fee. You entered into a loan modification agreement in December 2013.We have provided you a copy of the loan modification agreement in our December 22, 2016 response.This agreement states that the loan would revert back to your original payment and interest rate if youbecame two (2) or more payments past due. When the Bank did not receive a payment between July 16,2014 and September 5, 2014, your loan did fall two (2) payments past due.As part of the loan modification, the Bank agreed to reduce the principal balance on your installment loanby $2,100.00. On August 29, 2014, this amount was correctly added back to the principal balance owedon your installment loan. In error, the $2,100.00 was also charged off that same day. As stated on theenclosed loan modification agreement, the balance should have been added to the principal balance ofyour installment loan and not charged off.Upon further review we have determined the information provided to the credit reporting agencies was notcorrect. We have submitted a request to remove the charge off from your credit reporting. You will receivenotice of this update under separate cover from our Operations Department. Please allow approximatelythirty (30) days for the credit bureau agencies to update their reporting. We have submitted an updated toall three (3) credit bureaus to remove the negative information. If you would like to contact the credit reporting agencies directly, their contact information can be found below:[redacted] ###-###-####[redacted] ###-###-####[redacted] ###-###-####[redacted] ###-###-####I hope this correspondence cleared up any outstanding questions you had related to this issue. If I can beof further assistance, please contact me toll free at ###-###-####, or directly at ###-###-####, Mondaythrough Friday, 8 a.m. to 6 p.m., ET.Sincerely,Patrick S.Office of the PresidentPC: Revdex.comEnclosures: Prior Responses (2)

[redacted] Date: April 22, 2016 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your Essential...

Checking account. We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the online bill payment activity via 53.com, which included the following: **On March 1, 2016, a one-time, immediate payment to [redacted] in the amount of $20.00 was initiated by you. This payment was sent electronically on March 2, 2016, and posted to the Essential Checking account the same day. ** On March 1, 2016, a one-time, immediate payment to [redacted] in the amount of $272.10 was initiated by you. This payment was sent via check number [redacted] on March 1, 2016. This check posted to the Essential Checking account on March 9, 2016. ** On March 2, 2016, a one-time, immediate payment to [redacted] in the amount of $10.00 was initiated by you. This payment was sent electronically on March 2, 2016, and posted to the Essential Checking account on the same day. ** On March 28, 2016, a one-time, immediate payment to [redacted] in the amount of $272.10 was initiated by you. This payment was sent via check number [redacted] on March 28, 2016. This check attempted to post to the Essential Checking account on April 7, 2016, but was returned as a result of a stop payment placed on the account. ** On March 30, 2016, a one-time, immediate payment to [redacted] in the amount of $414.00 was initiated by you. This payment was sent electronically on April 1, 2016, and posted to the Essential Checking account on the same day. It should be mentioned that a stop payment was placed on the account on April 7, 2016, for a payment dated April 1, 2016, to [redacted] in the amount of $414.00. Because this payment was sent electronically and posted to the account on April 1, 2016, the payment could not be stopped on April 7, 2016. ** On March 31, 2016, a one-time, immediate payment to [redacted] in the amount of $20.00 was initiated by you. This payment was sent electronically on April 1, 2016, and posted to the Essential Checking account the same day. **? On March 31, 2016, a one-time, immediate payment to [redacted] in the amount of $184.00 was initiated by you. This payment was sent via check number [redacted] on March 31, 2016. This check posted to the Essential Checking account on April 6, 2016. We also conducted a review of your telephone calls with the Bank, and we were unable to locate a call with a representative that provided instruction or assistance in cancelling any online bill payments. However, we did review your call with the Bank on April 4, 2016, and you informed the representative that you figured out how to delete the payments yourself because the hold time was too long. Our review of the online bill payment system included the activity on March 29, 2016, and April 1, 2016, where the following payees were deleted: [redacted], [redacted], and [redacted]. Although these payees were deleted, the previously detailed payments were scheduled, and not cancelled. Our review of the online bill payment system determined there was no Bank error in proce[redacted]ng the requested transactions. If you wish to request a refund of a payment made via the online bill payment system on 53.com, you would need to contact the recipient of the payment with this request. I apologize for any additional frustration this may cause you, and any difficulties you experienced when attempting to discuss this matter with the Bank. We also completed a review of the Essential Checking account ending in [redacted]. Our review of the account included the following: ** Your beginning balance on April 1, 2016, was $7.22. A direct deposit in the amount of $713.00 was received and the funds were immediately available, making the available balance $720.22. On this same date, three (3) merchant payments and two (2) online bill payments posted to the account, totaling $729.78. Because there were insufficient funds to cover all of the transactions, the online payment to [redacted] was assessed an overdraft fee in the amount of $25.00 the following business day. ** Your beginning balance on April 4, 2016, was negative ($9.56). There were four (4) credits to the account, totaling $719.32, and leaving an available balance of $709.76. In addition to the previously mentioned $25.00 overdraft fee, there were seven (7) transactions, totaling $508.34 that posted to the account, leaving an available balance of $176.42. ** Your beginning balance on April 6, 2016, was $176.42. There were three (3) debit card transactions and one (1) check that posted to the account, totaling $238.33. Because there were insufficient funds to cover all of the transactions, the check was assessed an overdraft fee in the amount of $37.00 the following business day.** Your beginning balance on April 7, 2016, was negative ($61.91). The previously mentioned overdraft fee in the amount of $25.00 was reversed and credited to the account. In addition to the previously mentioned $37.00 overdraft fee, three (3) debit card transactions, totaling $37.37 and one (1) check in the amount of $272.10 attempted to post to the account, leaving a negative balance of ($383.38). The three (3) debit card transactions were paid. Our records indicate that a stop payment was placed on the account on April 7, 2016, for check number [redacted]. Because of this, check number [redacted] in the amount of $272.10 was returned the following business day, leaving the account at a negative balance in the amount of ($111.28).** On April 11, 2016, the previously mentioned $37.00 overdraft fee was reversed and credited to the account, and the negative account balance was ($74.28). I have enclosed a copy of this statement and the overdraft notices for your records and review. Our review of account activity has determined there was no error in assessing the overdraft fees to the account. Although there was no error, in the interest of customer service, the overdraft fees totaling $62.00 were reversed and credited to the account, as previously detailed. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com Enclosures: Statement, Overdraft Notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
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[redacted] Date: August 5, 2015 Account:     [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint you recently filed with the Revdex.com on July 29, 2015,...

concerning the hold placed on your deposits into your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We strive to provide professional and accurate service to our customers and I am sorry if that has not been your experience. Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers. Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns. We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal regulations. The Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank from loss or possible fraud. On the day of your deposit, a combined $100.00 from all deposited checks is available immediately; the remaining funds will be made available on the second business day. Cash deposited into an account is immediately available. In some instances, we reserve the right to place a hold of a longer period of time on a deposit. The full amount of the deposit will not become available until the hold has ended. Availability of the funds will generally be no later than the seventh (7th) business day after the day of your deposit. This Bank policy is outlined in the Rules and Regulations, which you received upon opening your account. In researching your concerns, we found that a check for $2,600.00, which you deposited at the [redacted] Financial Center, was posted to your account on July 10, 2015. Our system placed a hold on the deposit when it was processed due to the repeated overdraft situations on your checking account. In addition, a check for $3,500.00, which you deposited at the Ferguson Financial Center, was posted to your account on July 27, 2015. You were notified that both of these deposits would be held due to the repeated overdrafts on your checking account. Enclosed please find copies of the letters mailed to you regarding these deposits. Please note that within the last two (2) months, your account had become overdrawn on eleven (11) occasions. Our records reflect that we have reversed a total of $111.00 in overdraft charges on your account in the last month. Therefore, we are not willing to reverse any additional overdraft charges. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Carolyn G.Office of the PresidentPc: Revdex.com Enclosure: (2)

[redacted] [redacted] [redacted] Date: October 19, 2017 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received the feedback you submitted through the Revdex.com. Thank you for taking...

the time to share your experience. Your feedback is important so that we can better understand how to improve our service to you. Your positive comments have been forwarded to the relevant parties. I apologize for any inconvenience caused because we do not accept a telephone payment for a vehicle loan payoff. Customers can use the following methods to send in a payoff: ** Mail their payoff check to a specific mailing address which is different than the mailing address; ** Make a payment inside of a Financial Center; ** Wire transfers are accepted, but require specific routing information to be properly posted; [redacted] transfers are accepted; ** Send the payment using another bank’s online bill payment service, although it must be sent to the specific payoff mailing address; ** If the customer is using our Auto BillPayer service, the final payment amount will be automatically deducted. I apologize if you were not provided with all of the available options to send in your final payment. Your payoff was received on September 25, 2017. The loan is now closed and at a zero (0) balance. An overpayment refund of $131.27 was sent to the above address on October 11, 2017. You were a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

[redacted] [redacted] [redacted] Date: April 6, 2016 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of your additional complaint submitted to the Revdex.com (Revdex.com), as well as the complaint you filed with the Consumer Financial Protection Bureau (CFPB), concerning your inability to make partial payments on your mortgage loan. Please be assured that Fifth Third Bank continues to take your feedback seriously, and I appreciate the additional time you have taken to communicate your thoughts and concerns surrounding this matter. We regret any misunderstanding that has been experienced surrounding this issue, but our continued research regarding advertisement on 53.com for the previously offered Early Mortgage Payoff Plan (EMPP) concluded that this is not an active offer. As we discussed previously, this service has been discontinued, and new enrollment into the program was stopped October 1, 2014. Upon further review of the screenshot showing EMPP advertising which was emailed to a representative in our Escalations Department, we have verified that this advertisement was accessed via an outdated link, combined with cookies. Visiting 53.com directly will best assist you in viewing the currently available products and services we have to best meet your financial needs. Our review of your account indicates a second (2nd) payment of $360.00 has been received for your mortgage loan April 1, 2016. As stated in our previous communication, once additional funds were received totaling the payment amount due April 1, 2016, these amounts could be combined to make the full required payment. According to our records, this adjustment was completed April 5, 2016. Your next payment of $719.93 is due May 1, 2016. Additionally, I sincerely regret your feelings surrounding less than quality service you have received. Our intention is to continually provide exceptional service to our customers, and it was not our intention to cause you any hardship. [redacted], I understand your frustration surrounding this matter, but hope this explanation satisfactorily addresses your concerns. You are a valued customer, and we look forward to serving for your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com

[redacted] Date: December 29, 2016 Account: [redacted] Regarding Your Auto Loan Dear [redacted]: We received a copy of the rebuttal you submitted to the Revdex.com auto loan. We appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. However, we stand by the response conveyed to you in our previous letter dated December 19, 2016. Our position on this matter has not changed. In your rebuttal you mention that you were told that the two (2) payments you made in October would bring your auto loan current. This is true. The payment that posted on October 14, 2016, satisfied your September 2016 payment, and the payment that posted on October 17, 2016, satisfied your October 2016 payment. After those payments posted to your loan, your loan was due for your next payment on November 28, 2016. However, we did not receive that payment before the end of your ten (10) day grace period, so a late charge of $50.79 was assessed on December 8, 2016. On December 13, 2016, we received your payment of $558.66 which satisfied your November 2016 payment. On December 23, 2016, we received your payment of $457.08 which satisfied your December 2016 payment. As of December 28, 2016, your auto loan is due for your next payment of $507.87 on January 28, 2016. You also mentioned that you have been trying to enroll in Auto BillPayer. A review of our records shows that as of December 28, 2016, Auto BillPayer is waiting on your completed enrollment form. You had informed me that a new form was being sent to you; however, I have enclosed a copy of the form in case you have not received it. You may send the completed form to me at the following address: Fifth Third Bank Office of the President Attn Elizabeth Draper 5050 Kingsley Drive MD 1MOCOP Cincinnati OH 45263 You may also fax the completed enrollment form to me at 513-358-3493. Once I have the completed enrollment form, I will ensure that it is forwarded to Auto BillPayer to set up your automatic withdrawals. If you have any questions regarding your Auto BillPayer enrollment, please contact Auto BillPayer at 800-837-2000, Monday through Friday, 8 a.m. to 5 p.m., ET. You also mentioned in your rebuttal that you did not take out a loan with Fifth Third Bank. In order to research this matter further, we will need additional information. You may contact me at either number below, by mail at the address above, or by fax at the number listed above. I will be happy to assist you. Thank you for your patience while we conducted our additional research. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at 513-358-1813, or toll free at 866-360-5353, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth Draper Office of the President Pc: Revdex.com Enclosure: Auto BillPayer Enrollment Form

The issue is two fold.  1.  I cant get a straight answer from them.  They added insurance to my car because I failed to provide insurance for the car in a timely manner (I get this and that is not the dispute).  By them adding their insurance. It increased my monthly payment by almost 100%.  I called in and asked them what it would take to make my account current and they said that it would take 699.00.  I asked them if I make this payment I will be all caught up and not that I have insurance on the car  my payment will now decrease back to the original monthly payment and customer care said no.  I said but you said that it was current and you have my insurance therefore there is no nee for me to pay the additional fees.  I asked what it would take to get my payment back to original amount and she could not tell me.  I told her all I want to do is pay the original amount and she could not help.  I asked for a supervisor who conveniently was in a meeting and we could never touch bases.  I then did get a call from someone who said that he was the president and that he was looking into everything and will get back to me and of course never got back to me.  very poor customer care. I wish I had a choice to pull my car loan and give it to someone else but I cant.  My second complaint is I requested they send me invoices and or statement either in the mail or electronically so I can know what I am suppose to pay and when I am suppose to pay and they said no.

[redacted] Date: September 11, 2017 Account: [redacted] Regarding Your Vehicle Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your...

vehicle installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. On June 1, 2017, you contacted the Bank to establish your loan to be paid using the Bank’s Auto BillPayer service. At that time, the account was updated with your payment instructions; however, the Auto BillPayer bill payment instructions could not be finalized until we received verification of the paying account from you. On June 29, 2017, the Bank received verification of the paying account from you. The first (1st) loan payment, as indicated in the letter sent on June 29, 2017, was scheduled to be paid by Auto BillPayer on August 2, 2017. A copy of the letter dated June 29, 2017, is enclosed. Due to an error made by an employee of the Bank, the payment was not made. This error has since been corrected, which is why Auto BillPayer successfully drafted the loan payment on September 1, 2017. On April 18, 2017, your loan was opened in our systems. You regularly scheduled loan payment of $287.77 is due on the second (2nd) of each month. The first (1st) loan payment was scheduled for June 2, 2017. On June 1, 2017, we received your loan payment of $300.00, which satisfied the loan payment that was due on June 2, 2017. The next loan payment was due on July 2, 2017. The payment that was due on July 2, 2017, was not received until July 25, 2017. Since this payment was received after the ten (10) day payment grace period, a late payment fee of $13.78 was assessed on August 12, 2017. Since you stated that you were told Auto BillPayer would draft your loan payment on July 2, 2017, the late payment fee of $13.78 was reversed on August 10, 2017, when you contacted the Bank at that time. The next payment we received was successfully paid by Auto BillPayer on September 1, 2017. The September 1, 2017, payment satisfied the payment that was due on August 2, 2017. Since the payment that was due on August 2, 2017, was not received until September 1, 2017, a late payment fee of $13.17 was assessed on August 12, 2017. Because of the issue you experienced, the late payment fee of $13.17 was reversed on September 6, 2017. Although the issue you experienced did result in late payments on your loan, as was explained to you during our telephone conversation on September 6, 2017, this did not result in any negative credit reporting of the account, since neither of the late payments was thirty (30) or more days late. Also during our telephone conversation on September 6, 2017, I explained that the loan was still due for the September 2, 2017, payment; therefore, you authorized a payment of $300.00, which was processed and posted to the loan at that time. The next loan payment is due on October 2, 2017, and will be drafted by Auto BillPayer. For verification of the account activity outlined in this letter, a copy of the loan payment history is enclosed for your review and convenience. If you would like to contact the credit reporting agencies directly, their contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P. Office of the President PC: Revdex.com Enclosures (2): Letter Dated June 29, 2017 Loan Payment History

[redacted], Our position on this matter has not changed. We have been requesting a copy of the Declaration Page showing proof of comprehensive coverage for months now. We have contacted [redacted] directly several times and have been provided the same information each time.I would be happy to speak to his insurance agent directly. My direct phone number has been provided in each of my written responses.We still consider this issue closed and will no longer respond to [redacted] unless new information is received from him or his insurance company. Thank you, [redacted]| Fifth Third Bank Customer Care Specialist II| Office of the President5050 Kingsley Dr, MD 1MOCOP, Cincinnati, OH 45263P: ###-###-#### F: ###-###-#### email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,
[redacted]

[redacted] Date: March 30, 2018 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the follow up complaint you filed with the Revdex.com. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. However, the Bank stands by the response conveyed to you in our previous letter dated March 26, 2018. Our position on this matter has not changed. I have enclosed a copy of that letter for your convenience. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President Enclosure: Previous Response

Revdex.com:Fifth Third went above and beyond in helping me resolve my issues. They will continue to have a loyal customer. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: March 24, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding your Fifth Third...

Bank checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. On February 23, 2016, we received your dispute for a payment of $470.77 from [redacted] that posted to your checking account on February 22, 2016. We opened case # [redacted] and began our investigation. The dispute was denied and the case was closed on February 24, 2016. Since this transaction was a pre-authorized transfer, the transaction needed to be cancelled with the merchant prior to the posting date of the transaction. If you have any questions about the investigation completed, you may contact our Disputes Department directly at ###-###-####, Monday through Friday, 8 AM to 5 PM EST. It is important to ensure that your checking account has enough funds to cover all of the transactions that post to the account. As a valued customer, we have reversed a total of $111.00 in overdraft fees within the past twelve (12) months. Therefore, we are unwilling to waive any additional overdraft fees on your checking account. I apologize if you were told otherwise. We appreciate your patience while waiting for a response. Thank you for your long standing business with Fifth Third Bank and we look forward to servicing your banking needs in the future. If I may be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., EST. Sincerely, Lisa S. Office of the President Pc: Revdex.com