PROCORPSA

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[redacted] Date: May 5, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the Revdex.com complaint filed by your sister, regarding your checking...

account ending in [redacted]. We appreciate the time she has taken to express her concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience these matters may have caused you. It is certainly not our intention to cause you any hardship. Fifth Third Bank takes claims of discrimination very seriously and does not service customers based on race, color, religion, national origin, sex, marital status, age, disability, familial status, or the receipt of public assistance. Customer service is of the utmost importance to all of us at Fifth Third Bank. Fifth Third Bank takes protecting financial and personal information very seriously. I confirmed that our Disputes Department opened a case on March 31, 2016, because you stated that your checking account was opened and accessed without your authorization. The case number is [redacted]. While we strive to resolve all investigations as quickly as possible, please allow up to sixty (60) days for the investigation to be completed. Final written confirmation will be sent to you from the Disputes Department. In addition, the Disputes Department will submit any necessary updates to the credit bureau reporting agencies. If you would like to follow up with them directly, they can be reached toll-free at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., and Saturday 8:30 a.m. to 5 p.m., ET. We strive to provide professional and accurate service, and I apologize for any inconvenience this may have caused you. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J.Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]Problem: I had filed following compliant in 7/17.... I have been charged fees on my credit card because this bank runs its business in some other century, you don't have ability enroll in auto payment or make changes to your payment instructions online. You have to call them during 8-5 business hours then fill out a form, then fax it and after all that wait till it takes effect while they keep collecting fees. I don't know any other bank card or bank that doesn't give you ability to do this basic function online. I have call the company total of three time on the same issue to ensure my auto pay has been set for full payment each month and they have failed to correct this, I keep getting charge for interest rate. With last complain I had challenged bank to come live in 21st century to make their customer's lives 5/3 better as they claim, but they continue to live in last century. I don't of any bank that requires personal phone call M-F between 8-4 to speak to Auto Pay department to discuss problems related to Auto Pay. With every other bank this is done on demand 24/7 on websites. Despite three call they have not correct my account, I keep wasting countless time to call on week end and all they can tell me is to call during business hours. Busy physician like my self who works 7-7 can not do thatDesired Outcome: At this point reimburse me for time I have wasted with your call center, refund all fees and interest charges, come and live with other real banks in 21st century for once and all and let your customers have 24/7 on demand access to their auto pay

[redacted] [redacted] [redacted] Date: September 9, 2016 Account: [redacted] Account: [redacted] Regarding Your Fifth Third Bank Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com...

concerning your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactions. Please find enclosed copies of your checking account statements from June 2013 through April 2014, and your savings account statements from June 2013 through January 2014. Please use the enclosed documents as verification of your checking and savings account activity. On July 23, 2013, the Bank processed a garnishment on your checking and savings account. Please find enclosed a copy of check ([redacted]) which was sent to [redacted] County Magistrate Court. The check was negotiated on July 31, 2013. The memo line on the enclosed check states: [redacted]. Please use the enclosed documents as verification that [redacted] County has processed the check mailed on July 23, 2013. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matter. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President Pc: Revdex.com Enclosures: Checking Statements, Savings Statements, Check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
In the response from Fifth Third Bank, they state: "Due to no bank error being found in our research of this matter, we are unable to refund any overdraft fees charged to your account above the amount of the courtesy waiver you have previously been offered and have refused."We have not refused any previous offer and would be inclined to accept a "courtesy offer." We would ask for the bank to let us know what that would consist of. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have pulled my credit report and it does show 53rd bank pulling my records 2x. Once on 06/25/2015 in order to obtain a letter of approval and again 11/25/2015 once I found the property to get the loan application completed.
These multiple pulls have decreased my credit score by 25pts since I first began working with 5th 3rd on this mortgage loan. Please remove these items as you previously stated you would.
This is another example of how 53rd bank says they are going to do something and then changes which adversely affects the customer.
It wasn't until the appraiser suggested a lower value of the property and it was RESENT that there was a problem with underwriting approving the loan. If I had been made aware of issue with the non-conforming property after the initial application was sent to underwriting I would not have not pursued the property and hired an inspector. I feel that the bank did not follow protocol and caught their mistake during the 2nd underwriting. I was told one week before closing that the property was non-conforming. I do not feel that I should have to pay for the banks mistake. I wish to be reimbursed for the application fees and funds I dispersed for a home inspection and radon testing for a property that did not meet the banks guidelines.
After being a customer with 5th 3rd bank well over 15 years a application fee of $350 and $325 for a home inspection that was done because your underwriters missed something in the initial go over should not be a major issues to resolve in order to keep a good standing customer.
Please consider this, the years as a loyal customer, my good standing in general with the bank, and no other issues that have arisen throughout my time with you.
Regards,
[redacted]
If you wish to contact me please do so at ###-###-####

[redacted] [redacted] [redacted] Date: April 29, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding your installment loan. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. On January 31, 2010, you agreed to a seventy-five (75) month installment loan for $27,821.70 with a maturity date of July 1, 2016. For your convenience, I have enclosed a copy of the Retail Installment Sale Agreement which details the terms of the loan. In the section of the contract titled “Truth-In-Lending Disclosure” it is disclosed that you promise to pay the principal amount of $27,821.70 plus finance charges at the rate of 5.59% for seventy-five (75) months. Your first monthly installment loan payment of $444.49 was due on May 1, 2010. According to the enclosed payment history, you have made seventy-two (72) payments to your loan. Therefore, a balance still remains owed on your loan. As of today, your loan is current with your next payment of $444.49 due on May 1, 2016. The full payoff amount as of today is $1,296.05 with a daily accrual amount of $.20 per day. Once the payoff payment for the loan is received and the entire loan balance is paid in full, we will release the lien on the [redacted] that is held for collateral. We have reviewed the information being reported on your credit report for this loan. Our review determined that the information provided to the credit reporting agencies is accurate. This installment loan is currently being reported as opened with a balance due of $1,291.00. Thank you for your patience while we researched this matter for you. We truly value your business and we certainly hope you will consider using Fifth Third Bank for your financial needs in the future. If I may be of further assistance to you, please call me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S.Office of the President Pc: Revdex.com Enclosure: Retail Installment Sale Agreement, payment history

I was told the issue would be resolved by the April 6th payment. I was not told that it was 3.39 or what they stated. I was told .5 cents or .50 a day I was also told actually guarantee was the word she used that I word she used that she would back date so I would not be charged.
when she called an told me she back dated it was .74 really .74
so they never sent the check as they stated
one more issue and not truthful information again
I would like this resolved as soon as possible. this is been going on way to long and has been stressful on me

[redacted] Date: August 17, 2017 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the rebuttal you submitted to the Revdex.com regarding your Fifth Third Bank installment loan. We appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. However, we stand by the response conveyed to you in our previous letter dated August 11, 2017. I have enclosed a copy of that letter for your convenience. Our position on this matter has not changed. I have also enclosed a copy of the loan contract you signed, as well as copies of the letters sent to you by the Bank dated December 26, 2012, and January 16, 2013, in response to previous complaints you submitted to the Revdex.com. The contract and letters provide information regarding your original contractual due date as well as the changes to your due date over the course of your loan. Please also be aware that, if we receive an additional complaint from you regarding this matter that does not contain new information, you will not receive additional correspondence from the Bank regarding this matter. This is because this matter has already been appropriately addressed in our previous response letter. Thank you for your patience while waiting for a response. I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] [redacted] [redacted] Date: December 7, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding your checking account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. We value your relationship with Fifth Third Bank and appreciate the opportunity to respond to this matter. Your comments expressing less than quality service are very concerning and I regret the difficulties you have encountered regarding your account. Overdraft Protection is a service in which the Bank can link a customer’s checking account to one of their other accounts to protect the checking account from becoming overdrawn. When an account has been set up with overdraft protection and becomes overdrawn, the funds, if available, will automatically transfer from the connected account to attempt to bring the overdrawn account to a zero balance. There is no fee to have Overdraft Protection on an account. However, if Overdraft Protection is used and an automatic transfer occurs, a $12.00 fee will be charged to the checking account. Please be aware that the $12.00 fee will be added to the amount transferred since the fee will be assessed to the checking account. According to your complaint, you were told that Savings Overdraft Protection was connected when your checking and savings accounts were opened. We reviewed our records and determined that the Overdraft Protection was not connected when your accounts were opened. We sincerely regret for the frustration this has caused you. On November 12, 2015, the balance in your checking account was $138.35. Ten (10) items totaling $313.53 posted to your account along with a deposit of $128.00. Your ending account balance was negative ($47.18). Due to insufficient funds, two (2) overdraft fees of $37.00 were assessed to your checking account which posted the following day. Once your complaint was received, the decision was made to waive the $74.00 in overdraft fees that were charged to your account. The fee waiver posted to your checking account on December 3, 2015. We have also confirmed that Savings Overdraft Protection is now connected to your checking account. For your convenience, I have also enclosed a reference guide titled Fifth Third Overdraft Solutions. This guide provides additional information related to our Overdraft Protection service. It was certainly not our intention to cause you any hardship. I hope this letter addresses all of your concerns and you are satisfied with the resolution. If I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S.Office of the President Pc: Revdex.com Enclosure: Fifth Third Overdraft Solutions

[redacted] Date: March 26, 2018 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. I also appreciated...

the opportunity to speak with you regarding this account. I understand your frustration when your credit card was blocked. We strive to provide quality service to our customers, and I apologize that we failed to meet your expectations. Card authorization activity is constantly monitored in an attempt to prevent unauthorized charges. Occasionally, we may require that a customer confirm that their card is in their possession. We may also use a One Time Passcode (OTP) as an added security measure to verify a customer. An OTP may be sent by email, text, or by mobile push. If a customer is unable to receive, or complete, verification using an OTP, we ask them to visit a Financial Center. I am sorry for the inconvenience caused when the block was not removed after your visit to a Financial Center. Please be advised that after an additional review, the block on your credit card has been removed. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

[redacted] Date: October 26, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. However, we stand by our previous correspondence dated October 4, 2016, regarding the $260.27 Automated Clearing House (ACH) transaction to [redacted]. Our position on this matter has not changed. For your reference, I enclosed a copy of our previous correspondence. I understand that you provided an ACH cancellation form to revoke your authorization of the transaction in question. Please note that Fifth Third Bank does not utilize a form like this. However, when a stop payment is completed, we send a form to you to sign and send back. Per our conversation on October 11, 2016, you advised that you obtained the form from the merchant that was drafting your account and you were advised to take it to a banking center. Unfortunately, I was unable to locate a recording of your phone call with a Bank employee who provided this information. I am sorry for any dissatisfaction this may cause you. Please note that we cannot prevent an authorized ACH transaction with a third-party form. You had the option to request a stop payment with the Bank, which you declined. I am sorry that you were advised to bring the documentation to the banking center. During our conversation on October 11, 2016, you advised you could provide a copy of the authorization cancellation form. As of October 18, 2016, I have not received the requested documentation. If you cancelled the recurring payment with the merchant, you may wish to contact our Dispute Department to dispute the $260.27 ACH transaction. If you would like to dispute the transaction, please contact our Dispute Department at ###-###-####. That department is available to assist you Monday through Friday from 7 a.m. to 8 p.m., ET, and on Saturday from 8:30 a.m. to 5 p.m., ET. I certainly understand your frustration because we were unable to open a new account for you as an eAccess checking account. Fifth Third Bank discontinued this account in 2015. Because you closed the checking account, we were unable to open a new eAccess checking account for you. Typically, we are unable to reopen closed checking accounts after more than sixty (60) days has passed. However, because you were provided incorrect information so you could not fully understand the ramifications of closing the account, we were able to make an exception to reopen your eAccess checking account. Your account ending in [redacted] was reopened on October 22, 2016. You can now continue to use your e-Access checking account for your banking needs. Additionally, I have waived all remaining monthly service charges from your Essential checking account. The total fee waiver totals $49.00. Please note that if you do not close the Essential checking account before November 21, 2016, another service charge will be assessed if you do not complete the activity needed to earn out of the fee. We will not waive additional fees from the Essential checking account if it is not closed before the next fee is assessed. Additionally, we will not be able to reopen the eAccess checking account in the future if it is closed again. In our previous correspondence, you were advised that the Essential checking account was opened at the [redacted] Main Banking Center. Unfortunately, this information was not correct. Your Essential checking account was opened over the phone with our New Accounts Department on February 5, 2016. The account was assigned to the [redacted] Main Banking Center. I am very sorry for the misinformation you received, and I appreciate your feedback that alerted us to this error. Please be assured that I have forwarded this situation to the relevant Bank personnel. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Response

[redacted] ATTN: [redacted] [redacted] [redacted] [redacted] Date: March 29, 2018 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Better...

Business Bureau regarding your checking account. We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in [redacted]. As our emails dated February 28, 2018, and March 6, 2018, explained, we are unable to process an account closure request that is received via email or through 53.com. This is certainly not meant to cause you any frustration but rather is a measure designed to protect the security of your account. Following the receipt of your account closure request on March 26, 2018, the account was closed. Please be assured that the service charge in the amount of $11.00 was waived and credited back to the account to bring it to a zero (0) balance prior to account closure. As of March 26, 2018, you no longer have any open accounts with us. Thank you for your patience while waiting for a response. We regret that you felt the need to close your account, and we certainly hope you will reconsider using Fifth Third Bank for your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

[redacted] Date: May 29, 2015 Account: [redacted] Regarding Your Access 360 Prepaid Card and Access 360 Prepaid Card Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, regarding your Access 360...

prepaid card and your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience these matters may have caused you. We strive to provide professional and accurate service to our customers and we regret if that has not been your experience. After your Access 360 prepaid card has been opened, our Customer Service Representatives are able to help you with transfers from your checking account, name and address changes, and intemet banking password reset and alert assistance. But for other servicing needs including transaction details and history, statements, Personal Identification Number (PIN) changes, reporting card lost or stolen and getting a replacement card, you will need to contact [redacted] directly at ###-###-####. We regret any difficulty this may cause you. Thank you for your feedback as it assists us in identifying problems and ways to continuously improve the level of service we provide to our customers. Some of our deposit accounts have overdraft coverage, which allows a customer to access funds beyond the balance in their account. This feature was designed to allow for emergency cash needs and you have the option to choose whether or not to continue having overdraft coverage on your account for ATM (Automated Teller Machine) transactions and one-time debit card transactions. On March 16, 2015, we confirmed that you declined overdraft coverage on your account for ATM transactions and one-time debit card transactions. Please be aware that declining overdraft coverage does not prevent recurring debit card payments, ACH (Automated Clearing House) transactions, and check items from posting to your account which may cause possible overdraft fees. ACH and check transactions are direct withdrawals by merchants or payees from your account. If an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawn. We do not assess overdraft fees on pending transactions. Per item overdraft fees will not be assessed if your account is overdrawn by less than $5.00. The amount of the per item overdraft fee is based on the number of times your account has become overdrawn in the last twelve (12) months. For the first overdraft occurrence, you will be charged $25.00 per item. For each additional occurrence, a $37.00 per item fee will be assessed. We process transactions at the end of each business day and do not process transactions on Saturday, Sunday or Federal Holidays because they are not considered business days. Transactions that post to your checking account are processed in the following order:Credits and deposits made prior to the end of day cutoff time (according to our Funds Availability Policy)ATM transactions and debit card transactions in the order they took placeAll other debits including checks, electronic bill payments, in the order of highest amount to lowest amountFees and service charges in the order of highest amount to lowest amountPlease note that this posting order may change due to circumstances beyond the Bank's control, such as changes or disruptions in network processing or processing delays by a third party. Pages 11 through 14 of the enclosed Rules and Regulations handbook contain more details about the Bank's overdraft policies.After a check order is submitted, the charge is generally posted to the account within fourteen (14) of when the order was placed. In your case, the check order was placed on May 5, 2015 and shipped on May 7, 2015. The check order charge for $28.99 was and posted to your account on May 13, 2015, which falls within the timeframe noted above.On May 13, 2015, your beginning checking account balance was $32.08. Three (3) transactions totaling $54.10 posted to your account including the check order charge, which is considered an ACH or direct withdrawal item. As a result, the ending account balance was negative ($22.02). It should be noted that no fees were assessed for this occurrence since the check order fee caused the account to be overdrawn. A copy of the overdraft notice is enclosed your for reference.It is important to ensure that your checking account has sufficient funds to cover the transactions you have authorized. However, we sympathize with the difficulties you have encountered regarding your account. Therefore, we reversed the check order charge of $28.99 and credited this amount back to your account on May 27, 2015. In addition, our records do not indicate that balance alerts (sent via email or text) have been set up for your accounts. Please login to 53.com and go to the 'Service Center' to review available alerts and set them up for your accounts.[redacted], please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Consumer Resolution Specialist Office of the PresidentEnclosure: Overdraft notice, Rules and Regulations PC: Revdex.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: December 22, 2017 Account: [redacted] Regarding Your Goal Setter Savings Account Dear [redacted]: We received a copy of the complaint you recently filed with the Revdex.com (Revdex.com)...

regarding your Goal Setter Savings account. Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Please be assured we have reviewed the issue of the fees you were charged. I am sorry for any misunderstanding which may have occurred, however the Goal Setter Savings account is not a free account. I have enclosed a copy of the Fifth Third Bank Savings Accounts Product Slick to provide you additional information. As you will see upon review of this document, the Goal Setter Savings account has a $5.00 monthly service fee. This fee is waived if one of the following is met: ** You have a Fifth Third checking account (all owners of your savings account must also be listed together as owners on your Fifth Third checking account). ** You maintain an average monthly balance of $500.00 or more. ** Someone under age eighteen (18) is an owner of the account. ** You are enrolled in Fifth Third Military Banking. ** For Goal Setter Savings only: You have a Fifth Third Express Banking account and have reached Tier 3 (All owners on the Goal Setter Savings account must also be listed together as owners on the Express Banking account). Please note that when your Goal Setter Savings account was opened on May 28, 2010, a Fifth Third checking account had been open with the same ownership, thus waiving the monthly service fee. When the Essential Checking account ending in 3313 was closed on October 3, 2016, the monthly service was no longer waived. Additionally, we have researched the issue surrounding the dormancy on this account and found that these $5.00 Dormancy Fees, which were charged to your account beginning on October 3, 2016, were charged accurately as this account became dormant in April of 2014 after twelve (12) months of inactivity. I have enclosed your statement for this account which was sent on April 28, 2014 that states: OUR RECORDS INDICATE THAT YOUR ACCOUNT HAS HAD NO ACTIVITY FOR SOME TIME AND FOR YOUR PROTECTION IT IS NOW CONSIDERED DORMANT. A FEE OF FIVE DOLLARS MAY BE ASSESSED MONTHLY UNTIL ACTIVITY IS RESUMED ON THIS ACCOUNT. BY MAKING A DEPOSIT TO OR WITHDRAWAL FROM THIS ACCOUNT THE DORMANT STATUS WILL BE REMOVED AND FEES WILL NO LONGER BE INCURRED. FOR ADDITIONAL INFORMATION, PLEASE VISIT A LOCAL BANKING CENTER OR CONTACT OUR CUSTOMER SERVICE PROFESSIONALS AT ###-###-#### MONDAY THROUGH FRIDAY, 7 A.M. TO 8 P.M.; SATURDAY, 8:30 A.M. TO 5 P.M. ET. We deeply regret the inconvenience this caused, but were pleased to confirm that the Noda Financial Center has waived $100.00 in fees which have been assessed to this account in the interest of customer service. Please be advised, the waiver of these fees, as well as your withdrawal of $90.00, has created activity on the account and removed the dormant status at this time; the $5.00 monthly service charge, however, will continue to be charged. As of December 21, 2017, the balance of this account is $10.00. To close this account without visiting a Fifth Third Bank financial center, you may complete the Account Closing Request Form I have enclosed and return it to the Bank to be processed. This may be faxed to me directly at ###-###-####. Additionally, your comments expressing less than quality service you received are very concerning. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. Mr. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosure: Fifth Third Bank Savings Accounts Product Slick Goal Setter Savings Statements April 28, 2014 – November 22, 2017 Account Closing Request Form

[redacted] Date: November 23, 2016 Account: [redacted] Regarding Your Secured [redacted] Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your Secured [redacted]. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. We strive to provide professional and accurate information to our customers, and I am sorry that was not your experience. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. After thoroughly researching your Secured [redacted] ending in [redacted], we waived the $35.00 late charge that was assessed to your account on October 18, 2016. The fee waiver will appear on your December 2016 billing statement. As of November 23, 2016, the balance on your account is $178.21, and a minimum payment of $35.00 is due on December 17, 2016. Since you closed your card, if you would like for us to use the secured funds in your savings account ending in 9858 to pay off the balance on your Secured [redacted], please contact me at either number below, and I will be happy to assist you. Otherwise, the secured funds will not be released until your account is paid in full. Thank you for your patience while we conducted our research. It is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] Date: March 22, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the rebuttal filed with the Revdex.com regarding the collection calls you received and the service provided at one of our banking centers. We appreciate the time you have taken to document your additional thoughts and concerns. I would like to again apologize for the inconvenience these phone calls may have caused you and your wife. Please understand that calls are made within the grace period in order to help customers avoid late fees or delinquent credit reporting. It was certainly not our intention to cause you any frustration. Please be assured that we attempted to review the collections calls made to you and your wife for this installment loan. Our records indicate that we have not made recent collections calls related to this installment loan. The last collection call made was in March 2015 and we are unable to retain collection call recordings from a year ago. On February 16, 2016, we received a check in the amount of $1,483.21 made payable to Fifth Third Bank. This check was applied to your vehicle loan and served as a full payoff of the loan in which the [redacted] was held for collateral. This payoff payment was applied to your loan and on February 16, 2016, your installment loan was closed. Since that time, you should have received the enclosed closure letter confirming that your loan has been paid off in full. I have also enclosed a copy of the Release of Lien – Termination Statement that shows our lien was released on your vehicle on February 16, 2016. Thank you for your patience while waiting for a response, and we sympathize with the difficulties you encountered regarding your loan. You were a valued customer and we look forward to servicing your financial needs in the future. If I could be of further assistance to you please contact me directly at (513) 358-2980, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., EST. Sincerely, Lisa S. Office of the President Pc: Revdex.com Enclosure: Release of Lien – Termination Statement, Closure letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   We DID NOT apply for 3 mortgage loans. We apply for one. Any additional such actions would have been instigated by Fifth Third via Diann P. and her in complacence  for keeping documentation which was already submitted in order and at hand, thereby requesting the same information several times, causing delays, not providing written requests as requested and basically stalling in processing the initial application. No I do not accept this response from Fifth Third. It is not accurate. I've supplied the documentation that addresses my conncerns and her at many times, non-professional response and delays. This does not justify the damage that it has caused both myself and [redacted].
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is temporary solution to a larger problem. Ms. S. was able to take care of the original double payment within a few days, not 25 like we had originally been told, and for that, we are appreciative. We are still however, not able to sign up for AutoPay on the 5/3rd website, as our account is now locked from their side. Ms S. said she was not sure why. I sent the mortgage check directly to Ms. S., and also included a letter inquiring as to whether or not we could have a payment booklet of some sort sent to us, so that future postal mail payments are delivered and received properly.  My husband has since sent screenshots of error messages we have received in the month of December when trying to pay our mortgage online, through their very own website, and have not been apprised of any progress on that end. We will try this new auto Pay she has suggested in the hopes that we may finally be able to take care of our mortgage payments as effortlessly as we have with previous lenders.   
Regards,
[redacted]