PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: September 9, 2016 Account: [redacted] Account: [redacted] Regarding Your Fifth Third Bank Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com...

concerning your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactions. Please find enclosed copies of your checking account statements from June 2013 through April 2014, and your savings account statements from June 2013 through January 2014. Please use the enclosed documents as verification of your checking and savings account activity. On July 23, 2013, the Bank processed a garnishment on your checking and savings account. Please find enclosed a copy of check ([redacted]) which was sent to [redacted] County Magistrate Court. The check was negotiated on July 31, 2013. The memo line on the enclosed check states: [redacted]. Please use the enclosed documents as verification that [redacted] County has processed the check mailed on July 23, 2013. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matter. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President Pc: Revdex.com Enclosures: Checking Statements, Savings Statements, Check

[redacted] ATTN: [redacted] [redacted] [redacted] [redacted] Date: March 29, 2018 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Better...

Business Bureau regarding your checking account. We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in [redacted]. As our emails dated February 28, 2018, and March 6, 2018, explained, we are unable to process an account closure request that is received via email or through 53.com. This is certainly not meant to cause you any frustration but rather is a measure designed to protect the security of your account. Following the receipt of your account closure request on March 26, 2018, the account was closed. Please be assured that the service charge in the amount of $11.00 was waived and credited back to the account to bring it to a zero (0) balance prior to account closure. As of March 26, 2018, you no longer have any open accounts with us. Thank you for your patience while waiting for a response. We regret that you felt the need to close your account, and we certainly hope you will reconsider using Fifth Third Bank for your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

[redacted] Date: December 22, 2017 Account: [redacted] Regarding Your Goal Setter Savings Account Dear [redacted]: We received a copy of the complaint you recently filed with the Revdex.com (Revdex.com)...

regarding your Goal Setter Savings account. Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Please be assured we have reviewed the issue of the fees you were charged. I am sorry for any misunderstanding which may have occurred, however the Goal Setter Savings account is not a free account. I have enclosed a copy of the Fifth Third Bank Savings Accounts Product Slick to provide you additional information. As you will see upon review of this document, the Goal Setter Savings account has a $5.00 monthly service fee. This fee is waived if one of the following is met: ** You have a Fifth Third checking account (all owners of your savings account must also be listed together as owners on your Fifth Third checking account). ** You maintain an average monthly balance of $500.00 or more. ** Someone under age eighteen (18) is an owner of the account. ** You are enrolled in Fifth Third Military Banking. ** For Goal Setter Savings only: You have a Fifth Third Express Banking account and have reached Tier 3 (All owners on the Goal Setter Savings account must also be listed together as owners on the Express Banking account). Please note that when your Goal Setter Savings account was opened on May 28, 2010, a Fifth Third checking account had been open with the same ownership, thus waiving the monthly service fee. When the Essential Checking account ending in 3313 was closed on October 3, 2016, the monthly service was no longer waived. Additionally, we have researched the issue surrounding the dormancy on this account and found that these $5.00 Dormancy Fees, which were charged to your account beginning on October 3, 2016, were charged accurately as this account became dormant in April of 2014 after twelve (12) months of inactivity. I have enclosed your statement for this account which was sent on April 28, 2014 that states: OUR RECORDS INDICATE THAT YOUR ACCOUNT HAS HAD NO ACTIVITY FOR SOME TIME AND FOR YOUR PROTECTION IT IS NOW CONSIDERED DORMANT. A FEE OF FIVE DOLLARS MAY BE ASSESSED MONTHLY UNTIL ACTIVITY IS RESUMED ON THIS ACCOUNT. BY MAKING A DEPOSIT TO OR WITHDRAWAL FROM THIS ACCOUNT THE DORMANT STATUS WILL BE REMOVED AND FEES WILL NO LONGER BE INCURRED. FOR ADDITIONAL INFORMATION, PLEASE VISIT A LOCAL BANKING CENTER OR CONTACT OUR CUSTOMER SERVICE PROFESSIONALS AT ###-###-#### MONDAY THROUGH FRIDAY, 7 A.M. TO 8 P.M.; SATURDAY, 8:30 A.M. TO 5 P.M. ET. We deeply regret the inconvenience this caused, but were pleased to confirm that the Noda Financial Center has waived $100.00 in fees which have been assessed to this account in the interest of customer service. Please be advised, the waiver of these fees, as well as your withdrawal of $90.00, has created activity on the account and removed the dormant status at this time; the $5.00 monthly service charge, however, will continue to be charged. As of December 21, 2017, the balance of this account is $10.00. To close this account without visiting a Fifth Third Bank financial center, you may complete the Account Closing Request Form I have enclosed and return it to the Bank to be processed. This may be faxed to me directly at ###-###-####. Additionally, your comments expressing less than quality service you received are very concerning. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. Mr. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosure: Fifth Third Bank Savings Accounts Product Slick Goal Setter Savings Statements April 28, 2014 – November 22, 2017 Account Closing Request Form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
[They are sending the documents they sent me and I can send my insurance information that shows I had insurance. The issue at stake is that the address they have for insurance companies has changed and insurance companies don' know, they tried doing the same thing this year but I called on time and was explained that the issue was not that I didn't have or it wasn't sent by my insurance but the address they had listed was changed and that caused the issue to begin with and ended up costing me hundreds of dollars. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have pulled my credit report and it does show 53rd bank pulling my records 2x. Once on 06/25/2015 in order to obtain a letter of approval and again 11/25/2015 once I found the property to get the loan application completed.
These multiple pulls have decreased my credit score by 25pts since I first began working with 5th 3rd on this mortgage loan. Please remove these items as you previously stated you would.
This is another example of how 53rd bank says they are going to do something and then changes which adversely affects the customer.
It wasn't until the appraiser suggested a lower value of the property and it was RESENT that there was a problem with underwriting approving the loan. If I had been made aware of issue with the non-conforming property after the initial application was sent to underwriting I would not have not pursued the property and hired an inspector. I feel that the bank did not follow protocol and caught their mistake during the 2nd underwriting. I was told one week before closing that the property was non-conforming. I do not feel that I should have to pay for the banks mistake. I wish to be reimbursed for the application fees and funds I dispersed for a home inspection and radon testing for a property that did not meet the banks guidelines.
After being a customer with 5th 3rd bank well over 15 years a application fee of $350 and $325 for a home inspection that was done because your underwriters missed something in the initial go over should not be a major issues to resolve in order to keep a good standing customer.
Please consider this, the years as a loyal customer, my good standing in general with the bank, and no other issues that have arisen throughout my time with you.
Regards,
[redacted]
If you wish to contact me please do so at ###-###-####

[redacted] Date: April 20, 2016 Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted] and [redacted]: We received a copy of the complaint you filed with...

the Revdex.com regarding the force placed insurance on your installment loan. We appreciate the time you have taken to express your concerns regarding this matter, and we sympathize with the difficulties you have experienced. Pease find enclosed copies of your loan closing documents stating your requirement to provide proof of insurance to the Bank. Failure to provide proof of insurance, forces the Bank to purchase insurance on the collateral. According to the Security Agreement and the Agreement to Furnish Insurance documents, the Buyer agrees to pay to Seller any earned premium for any policy that may have to place for the vehicle in accordance with repayment procedures. Our records indicated that the insurance policy on your [redacted] was cancelled on January 19, 2016. As indicated on your enclosed loan contract, you must maintain insurance as long as there is an unpaid balance on your loan. The Bank notified you three (3) times requesting proof of insurance for your vehicle. I have enclosed all three letters mailed to the address the Bank had on file for your account, [redacted], [redacted], [redacted]. Please use these notices as verification the Bank did contact you about providing proof of insurance to the Bank. It should be noted, you were provided five (5) options on how to update your insurance information with the Bank. Please note, on April 11, 2016, you notified the Bank of a change of address. We have updated your permanent and mailing address to [redacted], [redacted]. On April 7, 2016, when the Bank force placed insurance on the vehicle, a new coupon book notating your new payment was also mailed to your [redacted] address. The Bank has received your insurance information and the Bank cancelled our force placed insurance policy. A new coupon book was ordered on April 18, 2016. This coupon book indicates your monthly payment has been reduced to your regular payment amount. Please use this letter as verification that your next payment of $563.03 is due April 23, 2016. We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. [redacted] Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosures: Proof of Insurance Letters, Loan Documents

[redacted] [redacted] [redacted] Date: November 30, 2016 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. We are sorry to...

hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. We strive to provide quality service to all of our customers and I am sorry for your unsatisfactory experience during your previous attempts to resolve this matter. Please be assured we have researched this matter fully, and passed your concerns on to the relevant parties within the Bank. You opened the Essential Checking Account ending in [redacted] on July 12, 2016, in order to take advantage of a promotion where the new account would receive a credit of $200.00 if the qualifying activity criteria were satisfied. The qualifying activity included setting up direct deposit and making three (3) online bill payments using Fifth Third Bank’s online bill payment service within ninety (90) days of opening the account. I have enclosed an example of the terms and conditions listed on the promotional material. Because the online bill payment requirement was not satisfied, the account does not qualify for the $200.00 promotional bonus. I regret that you found the process of setting up a payee in our online bill payment service difficult. In order to add a payee through the mobile app, please follow these steps: 1. Log into the mobile banking app; 2. Select the MENU ICON located in the top left corner of the screen; 3. Click PAYMENTS; 4. Click the ADD PAYEE icon (envelope with a plus sign) located in the top right corner of the screen; 5. Select ADD PAYEE; 6. Enter the Payee Name; a. If the Bank has a relationship with the payee, suggested matches will appear. Select the correct payee address from the list. 7. Enter your Account Number; 8. Enter the address of the Payee, if required; 9. Click ADD located in the top right corner of the screen; 10. The next screen displayed will be the NEW PAYMENT screen where you can initiate a payment to the new payee. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure

[redacted] [redacted] [redacted] Date: April 29, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding your installment loan. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. On January 31, 2010, you agreed to a seventy-five (75) month installment loan for $27,821.70 with a maturity date of July 1, 2016. For your convenience, I have enclosed a copy of the Retail Installment Sale Agreement which details the terms of the loan. In the section of the contract titled “Truth-In-Lending Disclosure” it is disclosed that you promise to pay the principal amount of $27,821.70 plus finance charges at the rate of 5.59% for seventy-five (75) months. Your first monthly installment loan payment of $444.49 was due on May 1, 2010. According to the enclosed payment history, you have made seventy-two (72) payments to your loan. Therefore, a balance still remains owed on your loan. As of today, your loan is current with your next payment of $444.49 due on May 1, 2016. The full payoff amount as of today is $1,296.05 with a daily accrual amount of $.20 per day. Once the payoff payment for the loan is received and the entire loan balance is paid in full, we will release the lien on the [redacted] that is held for collateral. We have reviewed the information being reported on your credit report for this loan. Our review determined that the information provided to the credit reporting agencies is accurate. This installment loan is currently being reported as opened with a balance due of $1,291.00. Thank you for your patience while we researched this matter for you. We truly value your business and we certainly hope you will consider using Fifth Third Bank for your financial needs in the future. If I may be of further assistance to you, please call me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S.Office of the President Pc: Revdex.com Enclosure: Retail Installment Sale Agreement, payment history

[redacted] McGovern [redacted] [redacted] Date: March 11, 2016 Account: [redacted] Regarding Your Vehicle Installment Loan Dear [redacted]: We received a copy of the letter you sent to the Revdex.com regarding your vehicle installment...

loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the level of service you received from our Customer Service Department. Please be assured Fifth Third Bank takes these matters seriously, and we strive to provide an experience to our customers. After receiving your letter, I forwarded your concerns to the relevant parties in our Customer Service Department who thoroughly researched this matter. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. However, I cannot inform you of any specific internal actions that may be taken. Please also accept my sincere apologies if you do not find our website convenient and easy to use. The Bank has designed our installment loan payment system website with the intention of providing our customers with a convenient and easy way to make their payments. We regret if this has not been your experience. As I explained during our telephone conversation on March 9, 2016, there has been no negative credit reporting of your account. Although your loan payment is considered late if the full payment amount of $238.65 is not received by the payment due date on the fourth day of each month, late payments are not reported to the credit reporting agencies if the payment is received within thirty (30) days of the due date. I have confirmed that there has been no negative credit reporting of your account. Also during our telephone conversation, and as you told me you are already aware, there have been a total of three (3) late payment fees assessed to the account since the account has been open. In the interest of customer service, and because we value you as a customer of the Bank, each of these late payment fees have been reversed. Also during our telephone conversation March 9, 2016, you stated that the issues you have experienced making your loan payments through our website have now been resolved. If you have any issues in the future, please contact me directly at the telephone number listed in this letter and I will be happy to assist you. I also want to take this opportunity to let you know of an alternative method of making your loan payments. It is a service called Auto BillPayer. Auto BillPayer will automatically transfer monthly payments from a non-Fifth Third checking account to your installment at no additional cost, which is less than the cost of a postage stamp. Many of our customers appreciate the convenience of Auto BillPayer, which eliminates the need of check writing and mailing your payments. If you are interested, please call ###-###-####, Monday through Friday 8 a.m. to 5 p.m., ET. Alternatively, you can call me directly. [redacted], thank you for your patience while we researched this matter for you. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P. Office of the President PC: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is temporary solution to a larger problem. Ms. S. was able to take care of the original double payment within a few days, not 25 like we had originally been told, and for that, we are appreciative. We are still however, not able to sign up for AutoPay on the 5/3rd website, as our account is now locked from their side. Ms S. said she was not sure why. I sent the mortgage check directly to Ms. S., and also included a letter inquiring as to whether or not we could have a payment booklet of some sort sent to us, so that future postal mail payments are delivered and received properly.  My husband has since sent screenshots of error messages we have received in the month of December when trying to pay our mortgage online, through their very own website, and have not been apprised of any progress on that end. We will try this new auto Pay she has suggested in the hopes that we may finally be able to take care of our mortgage payments as effortlessly as we have with previous lenders.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]    I haven't received anything on what you found when you get hacked ain't that how they can do these things to you have your info and ain't that what the bank is for to make sure money is secured I shouldn't have to contact no one but your businesse unless you have a driverlicense that I am sure you needed to get a room on file or a credit card or a photo of me in the hotels I don't see how you came up with this outcome

[redacted] [redacted] [redacted] Date: December 4, 2015 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your mortgage loan....

We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the mortgage loan account ending in [redacted]. The current loan-to-value for the account is 84.8%. I have enclosed a copy of the Private Mortgage Insurance (PMI) Disclosure from the loan closing for your convenience. As this document indicates, you have the right to request the PMI be cancelled on or after the date the principal balance of your loan is first scheduled to reach or actually reaches 80% of the original value of the property. The original value means the lesser of the contract sales price of the property or the appraised value relied on by the lender to approve the loan, in this case, the contract sales price of the property was the lesser of the two, which was $495,000.00. Please note the principal balance of your loan is scheduled to reach 80% on June 1, 2018. In addition, if you are current on your loan payments, PMI will be automatically terminated on the date the principal balance of your loan is first scheduled to reach 78%, which is June 1, 2019. For your information, as of December 1, 2015, the principal balance of the mortgage loan is $419,975.25. Once the conditions have been met, per the PMI Disclosure, you may submit a written request to cancel the PMI. This request should include your full name, your full account number, a brief request to have the PMI removed from the escrow account, and your signature. On November 9, 2015, we received your request for a reappraisal of the property, in the interest of removing PMI from the mortgage loan, and the enclosed appraisal consent form was sent to you. It should be noted that the loan-to-value criteria with a reappraisal request does not follow the same guidelines as the PMI removal based on the original value as outlined above, and the qualifications for PMI cancellation with a reappraisal of the property varies by investor. If you choose to move forward with the reappraisal of the property, in order to remove PMI, the loan-to-value must be at 75.00% or below. I am sorry for frustration this may cause you. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com

[redacted] [redacted] [redacted] Date: December 7, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding your checking account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. We value your relationship with Fifth Third Bank and appreciate the opportunity to respond to this matter. Your comments expressing less than quality service are very concerning and I regret the difficulties you have encountered regarding your account. Overdraft Protection is a service in which the Bank can link a customer’s checking account to one of their other accounts to protect the checking account from becoming overdrawn. When an account has been set up with overdraft protection and becomes overdrawn, the funds, if available, will automatically transfer from the connected account to attempt to bring the overdrawn account to a zero balance. There is no fee to have Overdraft Protection on an account. However, if Overdraft Protection is used and an automatic transfer occurs, a $12.00 fee will be charged to the checking account. Please be aware that the $12.00 fee will be added to the amount transferred since the fee will be assessed to the checking account. According to your complaint, you were told that Savings Overdraft Protection was connected when your checking and savings accounts were opened. We reviewed our records and determined that the Overdraft Protection was not connected when your accounts were opened. We sincerely regret for the frustration this has caused you. On November 12, 2015, the balance in your checking account was $138.35. Ten (10) items totaling $313.53 posted to your account along with a deposit of $128.00. Your ending account balance was negative ($47.18). Due to insufficient funds, two (2) overdraft fees of $37.00 were assessed to your checking account which posted the following day. Once your complaint was received, the decision was made to waive the $74.00 in overdraft fees that were charged to your account. The fee waiver posted to your checking account on December 3, 2015. We have also confirmed that Savings Overdraft Protection is now connected to your checking account. For your convenience, I have also enclosed a reference guide titled Fifth Third Overdraft Solutions. This guide provides additional information related to our Overdraft Protection service. It was certainly not our intention to cause you any hardship. I hope this letter addresses all of your concerns and you are satisfied with the resolution. If I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S.Office of the President Pc: Revdex.com Enclosure: Fifth Third Overdraft Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The response by the busines states in relevant part: "the Bank did not offer a promotion for cardholders to earn 8,000 reward points for spending $500.00 on their Real Life Reward [redacted] by March 31, 2015." This statement is patently false, as I have a copy of the original promotional mail to prove otherwise (attached herein as a pdf file). Furthermore, when I contacted Fifth Third Bank via phone on or around mid-June of this year, the representative acknowledged that the bank had, indeed, offer the aforementioned promotion, and asked me to wait a couple more months at most for the reward points to be applied to my account.It is patently dishonest and outrageous for the Bank to deny having offered the above-referenced promotion. Again, I have attached herein the evidence of the Bank's promotional offer.
Regards,
[redacted]

[redacted] Date: September 11, 2015 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning...

your Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns, and we sympathize with the difficulties you haveexperienced. Your comments expressing less than quality service are very concerning and we regret the difficulties you experienced. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you.Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by local management, as well as our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We completed a review of the Essential Checking account ending in [redacted]. The account was opened on April 3, 2015, and the Bank was unable to apply the necessary code to the account for the promotional offer. The first direct deposit was received into the account on April 30, 2015, which satisfied the requirements for the $200.00 cash bonus promotional offer. Our research determined the [redacted] Banking Center was to submit a request for the cash bonus offer in the amount of $200.00 to be credited to your account, and we regret the difficulties you experienced while attempting to complete this process. On September 10, 2015, we submitted a request, and the $200.00 was credited to the Essential Checking account. I hope this letter meets your satisfaction and resolves your need. Thank you for your patience while we researched this matter for you. We truly value your business, and we look forward to continuing our banking relationship with you. If I could be of further assistance to you, please contact me directly at [redacted] or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com

[redacted] Date: December 7, 2015 Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding the...

final payoff amount for your installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, I would like to offer my sincere apologies for any inconvenience this matter may have caused you. Please be assured that we have researched this matter thoroughly, and we have passed on your concerns to the relevant parties within the Bank. I also want you to know that our senior and executive management teams review customer concerns as part of our ongoing commitment to improving our customers’ satisfaction. On July 28, 2009, you agreed to a seventy-two (72) month installment loan for $12,016.55 with a maturity date of August 1, 2015. Your payment of $192.76 is due on the first (1st) of every month. Enclosed please find a copy of your installment loan security agreement which details the terms of the loan. Please note your installment loan is a simple interest loan, with interest accruing daily on unpaid principal. When we receive your monthly payment, we first apply the funds to all of the interest that has accrued since your last payment. Then we apply the remaining funds to the unpaid principal balance. Your payment habits affect the amount of interest you pay over the life of the loan. If payments are not made according to the schedule in your installment loan note, then you may pay more in interest over the life of your loan. Because less of your payments were applied to the principal balance, there may be a larger final payment due to additional accrued interest. In our previous response, we provided you with your installment loan payment history. As we discussed in our phone conversation, December 2, 2015, I did not provide you with another copy of this payment history. The payment history reflects a variance for principal and interest paid each month depending on the payment date. After cancelling your Auto BillPayer enrollment in January 2012, the Bank automatically ordered a coupon book for your installment loan. The coupon book was mailed on January 17, 2012. As we discussed in our phone conversation December 2, 2015, the coupon book was mailed to the address on file. Unfortunately, you had moved and we did not receive an updated address until March 2012. A second coupon book was mailed in March 2012, which you stated you did receive. The Bank automatically sends out a final bill during the month prior to the maturity date. I have enclosed a copy of the notice mailed to you on July 7, 2015. Once we have received the final payment for an installment loan, the lien for the vehicle will be released within ten to fifteen (10-15) business days. Your installment loan has a fifteen (15) day grace period. The grace period does not extend your due date. The grace period allows you fifteen (15) days after the due date to make your payment in order to avoid late fees. Please note, page 2 item 6, titled Late Charge, which states you agree to pay a late charge if the payment is not received within fifteen (15) days from the due date. The late charge will be 10% of the payment, which is not paid in full, or $20.00, whichever is greater. As of November 27, 2015, you have $69.33 in late fees due on this installment loan. Below, is a payment breakdown of the received payments for this installment loan. The payment breakdown shows the seventy-two (72) monthly payments necessary to satisfy the loan. This table shows the late charges assessed to your installment loan. If you have any questions after reviewing this breakdown, please contact me at the phone number found at the end of this response. Due Date Late Due Date Late Pymt Date Paid Fee Pymt Date Paid Fee 1 9/1/2009 8/25/2009 $0.00 37 9/1/2012 10/15/2012 $20.00 2 10/1/2009 10/13/2009 $0.00 38 10/1/2012 11/15/2012 $0.00 3 11/1/2009 10/26/2009 $0.00 39 11/1/2012 12/14/2012 $0.00 4 12/1/2009 11/30/2009 $0.00 40 12/1/2012 12/14/2012 $0.00 5 1/1/2010 12/7/2009 $0.00 41 1/1/2013 2/4/2013 $20.00 6 2/1/2010 2/3/2010 $0.00 42 2/1/2013 2/13/2013 $0.00 7 *3/1/2010 4/23/2010 $20.00 43 3/1/2013 3/18/2013 $20.00 8 4/1/2010 4/23/2010 $20.00 44 4/1/2013 3/25/2013 $0.00 9 5/1/2010 6/1/2010 $20.00 45 5/1/2013 4/25/2013 $0.00 10 6/1/2010 7/1/2010 $20.00 46 6/1/2013 5/28/2013 $0.00 11 7/1/2010 8/2/2010 $20.00 47 7/1/2013 6/5/2013 $0.00 12 8/1/2010 9/1/2010 $20.00 48 8/1/2013 7/3/2013 $0.00 13 9/1/2010 10/1/2010 $20.00 49 9/1/2013 8/26/2013 $0.00 14 10/1/2010 11/1/2010 $20.00 50 10/1/2013 9/16/2013 $0.00 15 11/1/2010 12/1/2010 $20.00 51 11/1/2013 10/10/2013 $0.00 16 12/1/2010 1/3/2011 $20.00 52 12/1/2013 11/13/2013 $0.00 17 1/1/2011 2/1/2011 $20.00 53 1/1/2014 12/31/2013 $0.00 18 2/1/2011 3/1/2011 $20.00 54 2/1/2014 2/14/2014 $0.00 19 3/1/2011 4/1/2011 $20.00 55 3/1/2014 3/12/2014 $0.00 20 4/1/2011 4/29/2011 $20.00 56 4/1/2014 4/7/2014 $0.00 Due Date Late Due Date Late Pymt Date Paid Fee Pymt Date Paid Fee 21 **5/1/2011 6/1/2011 $20.00 57 5/1/2014 5/16/2014 $0.00 22 6/1/2011 7/1/2011 $20.00 58 6/1/2014 6/10/2014 $0.00 23 7/1/2011 8/1/2011 $20.00 59 7/1/2014 7/15/2014 $0.00 24 8/1/2011 9/1/2011 $20.00 60 8/1/2014 8/12/2014 $0.00 25 9/1/2011 9/30/2011 $20.00 61 9/1/2014 9/15/2014 $0.00 26 [redacted]10/1/2011 11/1/2011 $20.00 62 10/1/2014 10/6/2014 $0.00 27 11/1/2011 12/1/2011 $20.00 63 11/1/2014 11/12/2014 $0.00 28 12/1/2011 12/30/2011 $20.00 64 12/1/2014 12/11/2014 $0.00 29 +1/1/2012 3/7/2012 $20.00 65 1/1/2015 2/3/2015 $20.00 30 2/1/2012 3/7/2012 $20.00 66 2/1/2015 2/3/2015 $0.00 31 3/1/2012 3/7/2012 $0.00 67 3/1/2015 3/16/2015 $0.00 32 ++4/1/2012 3/21/2012 $0.00 68 4/1/2015 4/13/2015 $0.00 33 +++5/1/2012 6/15/2012 $0.00 69 5/1/2015 5/11/2015 $0.00 34 6/1/2012 7/16/2012 $0.00 70 6/1/2015 6/8/2015 $0.00 35 7/1/2012 8/17/2012 $0.00 71 7/1/2015 7/13/2015 $0.00 36 8/1/2012 9/18/2012 $20.00 72 [redacted]8/1/2015 $69.33 *Payment made on 03-30- 10, was received but returned as Insufficient Funds or Account Closed ** No payment received in May 2011. [redacted] No payment received in October 2011. + No payment received in Jan 2012, and Feb 2012 ++ Payment on March 15, 2012, was returned due to Insufficient Funds +++ Payment made on May 11, 2012 did not satisfy a full payment. [redacted]Late charge is 10% of balance due or $20.00 whichever is greater. This charge was waived on November 30, 2015 The remaining balance as of December 2, 2015, is $393.14. You may make a payment at any local Fifth Third Bank banking center, or you may mail a check or money order for the final payoff to the following address. Fifth Third Bank Installment Loan Payoffs MD 1MCO2J 5050 Kingsley Drive Cincinnati, OH 45263-9998 The payoff amount of $393.14 includes: ? Principal amount: $ 393.14 ? Interest Balance: $ 0.00 ? Total fees due: $ 0.00 It was certainly not our intention to cause you any hardship. Upon reviewing your payment issues, our research determined no bank error in how your payments have been processed. Therefore, we are unwilling to waive any late charges, or provide you with any additional compensation. I am sorry for any frustration this may cause you. Thank you for your patience while waiting for a response. You are a valued customer, and we hope you will consider using Fifth Third Bank for your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President Pc: Revdex.com Enclosures (2): Payment history and Note

[redacted] Date: October 23, 2015 Account: [redacted] Regarding Your Credit Card Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding finance charges on...

your credit card account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We conducted a thorough review of the activity on your credit card account from June 2013 until December 2013. Our review determined that our payment service, Auto BillPayer, was making the minimum payments to your credit card account each month. Therefore, the interest charges that posted to your credit card account during that time are accurate and we are unable to waive the finance charges, as you have requested. According to your complaint, during 2013, you sent in check payments to the Bank to pay off the full balance owed on your credit card account, but the checks were never processed. After reviewing your credit card statements, we discovered that the only payment that we received was made on November 20, 2013, in the amount of $2,760.00. I have enclosed the related credit card statements for your review. I apologize if the payments that you mailed in were not processed. If you can provide proof of the payments sent, I would be happy to research this matter further. We hope this response will help you understand Fifth Third Bank’s position going forward. We appreciate your patience while we researched your request. If I may be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com Enclosure: Credit Card Statements

[redacted] 
[redacted] 
[redacted] Date: May 5, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the Revdex.com complaint filed by your sister, regarding your checking...

account ending in [redacted]. We appreciate the time she has taken to express her concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience these matters may have caused you. It is certainly not our intention to cause you any hardship. Fifth Third Bank takes claims of discrimination very seriously and does not service customers based on race, color, religion, national origin, sex, marital status, age, disability, familial status, or the receipt of public assistance. Customer service is of the utmost importance to all of us at Fifth Third Bank. Fifth Third Bank takes protecting financial and personal information very seriously. I confirmed that our Disputes Department opened a case on March 31, 2016, because you stated that your checking account was opened and accessed without your authorization. The case number is [redacted]. While we strive to resolve all investigations as quickly as possible, please allow up to sixty (60) days for the investigation to be completed. Final written confirmation will be sent to you from the Disputes Department. In addition, the Disputes Department will submit any necessary updates to the credit bureau reporting agencies. If you would like to follow up with them directly, they can be reached toll-free at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., and Saturday 8:30 a.m. to 5 p.m., ET. We strive to provide professional and accurate service, and I apologize for any inconvenience this may have caused you. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J.Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]