ProDermagenix

[redacted] [redacted] Dear [redacted] ***: We received your letter on July **, Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”I have reviewed [redacted] ’s complaint, in detailOur findings were as follows: 1) Our records indicate that [redacted] placed an order online with our company 2) We quite simply, asked [redacted] to pay for the product she ordered 3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelledWe have refunded the amount of $to her Master Card ending in ***, representing monies received from [redacted] Her account reflects a zero balance and there will be no further billing to this account In summary, we believe that we have been more than fair with [redacted] Best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The statement that I ordered the product is incorrect, it was supposed to be a free trial offer But I appreciate your help in resolving this Sincerely, [redacted]

[redacted] [redacted] Dear [redacted] ***: We received your letter on August **, Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”I have reviewed [redacted] ’s complaint, in detailOur findings were as follows: 1) Our records indicate that [redacted] placed an order online with our company 2) We quite simply, asked [redacted] to pay for the product she ordered 3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelledWe have refunded the amount of $to her VISA Card ending in ***, representing monies received from [redacted] Her account reflects a zero balance and there will be no further billing to this account In summary, we believe that we have been more than fair with [redacted] Best regards, [redacted]

[redacted] *** [redacted] ** [redacted] [redacted] Dear [redacted] :We received your letter on January **, Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”I have reviewed [redacted] ***’s complaint, in detailOur findings were as follows: 1) Our records indicate that [redacted] placed an order online with our company.2) We quite simply asked [redacted] to pay for the service that she ordered.3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelledThe $was refunded to her Visa Card ending in [redacted] and a check refund of $will be mailed to her address - a total refund of $representing all monies received by Prodermagenix from [redacted] ***Her account reflects a zero balance and there will be no further billing to this accountIn summary, we believe that we have been more than fair with [redacted] ***.Best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

***
May ***,
***
Our RefNo.: **
Dear *** ***:
We received your letter on May **, Thank you
for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”I have reviewed *** A ***’s complaint, in detailOur findings were as follows:
1) Our records indicate that *** * *** placed an order online with our company
2) We quite simply, asked *** *** to pay for the product she ordered
3) Nevertheless, in order to maintain goodwill with *** ** *** her account was cancelledI have refunded the amount of $to her Master Card ending in ***, representing monies received by ProdermagenixHer account reflects a zero balance and there will be no further billing to this account
4) Likewise, we placed her on our Do Not Call List
In summary, we believe that we have been more than fair with *** ***
Best regards,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved It is exactly what I asked for and appreciate that an understanding was reached
Sincerely,
*** ***

Dear *** ***:
We received your letter on May **, Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”I have reviewed *** *** ***’s complaint, in detailOur findings
were as follows:
1) Our records indicate that *** *** *** placed an order online with our company
2) We quite simply, asked *** *** *** to pay for the product she ordered
3) Nevertheless, in order to maintain goodwill with *** *** *** her account was cancelledHer account reflects a zero balance and there will be no further billing to this account.
4) Likewise, we placed her on our Do Not Call List
In summary, we believe that we have been more than fair with *** *** ***
Best regards,
*** ***
*** *** ***

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*** *** *** ***Dear *** ***:We
received your letter on November **, Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”I have reviewed *** * ***’s complaint, in detailOur findings were as follows: 1) Our records indicate that *** * *** placed an order online with our company.2) Nevertheless, in order to maintain goodwill with *** * *** her account was cancelledWe have refunded the amount of $to her Master Card ending in ***, representing monies received from *** * ***Her account reflects a zero balance and there will be no further billing to this account. 3.) Likewise, a check of $will be sent to her address: *** *** *** *** *** *** ** *** as reimbursement for mailing back product with signature confirmation. In summary, we believe that we have been more than fair with *** * ***.Best regards,*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

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Dear *** ***:
We received your letter on November **, Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”I have reviewed *** ***’s complaint, in detailOur findings were as follows:
1) Our records indicate that *** *** placed an order online with our company
2) We regret that *** *** chose to use the statement “….this is fraud and theft.” We quite simply asked *** *** to pay for the service that she ordered
3) Nevertheless, in order to maintain goodwill with *** *** her account was cancelledWe have refunded the amount of $to her Visa Card ending in ***, representing monies received from *** ***Her account reflects a zero balance and there will be no further billing to this account
In summary, we believe that we have been more than fair with *** ***
Best regards,
*** ***
*** *** ***

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Dear *** ***:
We received your letter on October **, Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”I have reviewed *** ***’s complaint, in detailOur findings were as follows:
1) Our records indicate that *** *** placed an order online with our company
2) We quite simply asked *** *** to pay for the service that she ordered
3) Nevertheless, in order to maintain goodwill with *** *** her account was cancelledWe have refunded the amount of $to her Visa Card ending in ***, representing monies received from *** ***Her account reflects a zero balance and there will be no further billing to this account
In summary, we believe that we have been more than fair with *** ***
Best regards,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am near panic. Not only has this company not credited me $496, they've billed me an additional $on 10-**!!!
How is it that a company can bill me what I agree to, less than $10. Then on 10-** & now 10-** bill automatically without my knowledge, I am lost on how to overcome ongoing payments to this company. Right now, I have no received any credit to my account, but a total now of $992!!!!
So NO THIS HAS NOT RESOLVED BUT BECOME WORSE!!! PLEASE HELP!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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November **,
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Dear *** ***:
We received your letter on November **, Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”I have reviewed *** * ***’s complaint, in detailOur findings were as follows:
1) Our records indicate that *** * *** placed an order online with our company
2) We quite simply asked *** * *** to pay for the service that she ordered
3) Nevertheless, in order to maintain goodwill with *** * *** her account was cancelledWe have refunded the amount of $to her Visa Card ending in ***, representing monies received from *** * ***Her account reflects a zero balance and there will be no further billing to this account.
In summary, we believe that we have been more than fair with *** * ***
Best regards,
*** ***
*** *** ***s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID [redacted] regarding Prodermagenix has been resolved.  They have refunded me the $496 charges to my credit card.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

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Dear [redacted]:
We received your letter on May **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:
1) Our records indicate that [redacted] placed an order online with our company .
2) We quite simply, asked [redacted] to pay for the product she ordered.
3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. I have refunded the amount of $89.34 on April **, 2014 and $89.34 on May **, 2014 – a total of $178.68 to her Master Card ending in [redacted], representing monies received by Prodermagenix. Her account reflects a zero balance and there will be no further billing to this account.
4) Likewise, we placed her on our Do Not Call List.
In summary, we believe that we have been more than fair with [redacted].
Best regards,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

December **, 2014[redacted] The Revdex.com Serving Metropolitan New York[redacted] Phone ###-###-####; Fax...

###-###-#### Re: [redacted] ID#[redacted]  Our Ref. No.: [redacted] Dear [redacted]: We received your letter on December **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows: 1) Our records indicate that [redacted] placed an order online with our company. 2) We regret that [redacted] did not notice the toll free customer service phone number listed on the welcome letter we emailed to her. We quite simply asked [redacted] to pay for the service that she ordered. 3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $129.00 to her [redacted] ending in [redacted], representing the last shipment payment received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account. In summary, we believe that we have been more than fair with [redacted] . Best regards,[redacted]