ProDermagenix

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Dear [redacted]:
We received your letter on October **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows: 
1) Our records indicate that [redacted] placed an order online with our company.
2) We quite simply asked [redacted] to pay for the service that she ordered. 
3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $129.00 to her Master Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account. 
In summary, we believe that we have been more than fair with [redacted] .
Best regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The statement that I ordered the product is incorrect, it was supposed to be a free trial offer.  But I appreciate your help in resolving this. 
Sincerely,
[redacted]

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[redacted]Dear [redacted]:We received your letter on January **, 2015. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows: 1) Our records indicate that [redacted] placed an order online with our company.2) We quite simply asked [redacted] to pay for the service that she ordered.3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. The $387.00 was refunded to her Visa Card ending in [redacted] and a check refund of $129.00 will be mailed to her address - a total refund of $516.00 representing all monies received by Prodermagenix from [redacted]. Her account reflects a zero balance and there will be no further billing to this account. In summary, we believe that we have been more than fair with [redacted].Best regards,[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
If indeed the business does refund the money for the up requested products I returned to them via registered mail, then I will consider the matter closed....time will tell.

Dear [redacted]:
We received your letter on November **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as...

follows: 
1) Our records indicate that [redacted] placed an order online with our company.
2) We quite simply asked [redacted] to pay for the service that she ordered. 
3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $496.00 to her Visa Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account. 
In summary, we believe that we have been more than fair with [redacted].
Best regards,
[redacted]

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Dear [redacted]:
We received your letter on August **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:
1) Our records indicate that [redacted] placed an order online with our company.
2) We quite simply, asked [redacted] to pay for the product she ordered.
3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $178.50 to her VISA Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account.
In summary, we believe that we have been more than fair with [redacted] .
Best regards,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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Dear [redacted]:
We received your letter on July **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:
1) Our records indicate that [redacted] placed an order online with our company.
2) We quite simply, asked [redacted] to pay for the product she ordered.
3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $268.02 to her Master Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account.
In summary, we believe that we have been more than fair with [redacted] .
Best regards,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you very much for your kind assistance.
Sincerely,
[redacted]

Review: Cancelled this product after first delivery. Sent product back and asked to reverse charges. They have continued to bill me as well as send product. I've sent them back repeatedly. Called and was hung up on twice. They were extremely rude both times.

On Sept. *,2014 I returned product again. Mailed it back through United State Postal Office with a signature confirmation #[redacted] Called again explaining that I DON'T want the product. Again very rude but would reverse charges. They never reversed the charges.

In Sept. It was charged on my credit card $89.34. I pay my credit cards off in full mostly. But that month I only paid the remainder minus the product.

I called again not happy but got ahold of

a very nice man and he said he would reverse charges and that I would be taken out of system. This was on 10/*/2014. His name was [redacted]. Phone# [redacted]. Just received my credit bill statement and they have charged me again. So at this point this company has charged me again.

Balance of last month statement $89.34 and another $89.34= $178.68.

If you could help me I'd appreciate the help. Can not afford to cancel this credit card.

Item is sent from:

Fulfillment Center - ProDermagenix [redacted]Desired Settlement: That they remove the charges of $ 178.68 ASAP from my Capital One Master Card. Plus reimburse me the charge of $12.95 for mailing back product with signature confirmation. I'm have sent this product back more than twice plus have paid for this product a couple of times not looking at bill the way I should of. I'll eat those charges, need credit card reimbursed.

Business

Response:

[redacted]Dear [redacted]:We received your letter on November **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows: 1) Our records indicate that [redacted] placed an order online with our company.2) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $178.68 to her Master Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account. 3.) Likewise, a check of $12.95 will be sent to her address: [redacted] as reimbursement for mailing back product with signature confirmation. In summary, we believe that we have been more than fair with [redacted].Best regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I took an online survey and was told I could choose one of 4 "free gifts" just for the cost of postage. Foolishly, I believed this. The problem was that accepting this free gift by paying the postage enrolled me in a monthly program for 1) receiving the product in the mail (which I had not authorized) and 2) being charged $89.34 on my credit card (which I had not authorized). In addition, it was not at all clear that accepting the free gift translated into enrolling in any monthly program. I have contested these unauthorized charges and must now change my credit card number to forestall future unauthorized credit card charges. I have learned my lesson with online gifts but believe this is a business practice for the Revdex.com. This is because I carefully read all paperwork. It was not at all clear that I was signing up for enrollment for anything.Desired Settlement: Refund all unauthorized charges and stop contacting me.

Business

Response:

[redacted]

Dear [redacted]:

We received your letter on October **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:

1) Our records indicate that [redacted] placed an order online with our company.

2) We quite simply asked [redacted] to pay for the service that she ordered.

3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $178.68 to her Visa Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account.

In summary, we believe that we have been more than fair with [redacted] .

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The skin care product was advertised as a free trial with only paying shipping and handling. It did not state on the ad on tv, or on any packaging material that if I did not cancel within 14 days of the order that they would take out $89.34 of my account that I paid the shipping and handling from. When I called they said they would give me back my $89.34, that I did not have to send the unused product back, and they would cancel my "membership". But they said I had to pay $24.95 restocking fee. I questioned that and they said they would not cancel my "membership" and refund the $89.34 unless I agreed to pay $24.95. So I had to agree so I could at least get part of my money back, and keep them from taking it every month. When I questioned why I had to pay a restocking fee when I was not returning anything, and they had not shipped anything to me, they said that's just what they called it. I called twice to ask about the charge of $24.95, and the second time was treated very rudely.

This free offer cost me $24.95 for nothing.Desired Settlement: I want my money back.

Business

Response:

[redacted]

May [redacted], 2014

Our Ref. No.: **

Dear [redacted]:

We received your letter on May **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted] A [redacted]’s complaint, in detail. Our findings were as follows:

1) Our records indicate that [redacted] placed an order online with our company .

2) We quite simply, asked [redacted] to pay for the product she ordered.

3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. I have refunded the amount of $24.95 to her Master Card ending in [redacted], representing monies received by Prodermagenix. Her account reflects a zero balance and there will be no further billing to this account.

4) Likewise, we placed her on our Do Not Call List.

In summary, we believe that we have been more than fair with [redacted].

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The statement that I ordered the product is incorrect, it was supposed to be a free trial offer. But I appreciate your help in resolving this.

Sincerely,

Review: On Aug. [redacted], 2014, I responded to an ad on the internet for a free sample of their skin product. I quickly received an email from them acknowledging my order on the same day. I received the product approximately 5 days, around Aug. [redacted], sent via regular [redacted]. After using the product twice, I noticed that I started getting bumps on my eyelids and my eyebrows were very itchy. I stopped using the product and started applying cortisone on the areas affected. On August [redacted], I called up their ###-###-#### line and spoke to someone (I could not never understand their name because they mumble). I told this person what the problem was and he immediately told me he will cancel the order and the charge of $89.34 to my account will be refunded. I asked him for a cancellation number but was told it was not necessary because he had already cancelled the account.

Later on that day, I supplied my bank with the necessary information they needed regarding the cancellation, with the instruction to watch out for the refund of the $89.34. My bank (Navy Federal Credit Union) refunded the full amount on Sept. [redacted], 2014. However, on Oct. [redacted] (I access my account only once a week to pay bills), my account was again charged the amount of $89.34.

I immediately called ProDermagenix and asked why I'm being charged for something that has been cancelled and I never received. The representative (I could not get her name again because she mumbled it and was very curt) told me that I called to cancel TWO days after the 14 days allowed by the terms/conditions of the free sample. so they could not honor refund. I told her that I may have ordered it on August [redacted] but I did not get it the same day, and their count of days should not be the date of the order but rather the date of receipt. That they should factor in the shipping AND handling time of at least three days before starting the count of 14 days. I asked to speak to their manager and was transferred to a "[redacted]" named [redacted] (I had to ask her if I got her name right). She told me basically the same thing and I also told her that their term is very unrealistic. She also said that had I returned the product, they would have given me a refund. I chose not to return the product because I did not want the company to resell it to any unsuspecting buyer. That has always been my belief. If it was a product like a cell phone or a cell phone case, I would return it because those items could be sold as "used".

I am confident that this is how they get their $89.34 every day for however many people are stupid enough (like me) to order something from them. I wonder how many people they have duped with this unrealistic "terms and conditions" of ordering because most people do not find out if the product even works for them until after 20 to 30 days.

You may make this public because I feel that companies who have unrealistic terms and conditions like this should not be in business at all. I myself am doing business through ebay and my own website store. IDesired Settlement: I would like to get my money back, credited to my bank account. I also would like them to change their terms and conditions to the effect that the buyer is given 30 days to cancel. 14 days from the date of order is very unrealistic and unfair to the buyer. The buyer has to be given enough time to try the product, especially because it is something that PHYSICALLY and to an extent, medically affects the buyer.

Thank you.

Business

Response:

[redacted]

November **, 2014

Dear [redacted]:

We received your letter on November **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:

1) Our records indicate that [redacted] placed an order online with our company.

2) We quite simply asked [redacted] to pay for the service that she ordered.

3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $89.34 to her Visa Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account.

In summary, we believe that we have been more than fair with [redacted] .

Best regards,

[redacted]s

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you very much for your kind assistance.

Sincerely,

Review: I had order a trial of two products - one for an ageless eye cream, and the second for a serum product. The product testing I agreed to pay for was $6.95 and $7 to ship a 'free trial'. These we're billed & agreed by me on August [redacted] and August [redacted]. The company subsequently processed 4 unaurthorized credit card charges as follows: Sept * for $129; Sept ** for $119, October * for $129 and October ** for $119. a total of $496 of unauthorized credit card charges I noticed in checking my statement today. I have called the company, and they have said they would refund me but were unwilling to provide a confirmation number and hung up.Desired Settlement: I would like the 4 unauthorized charges refunded to my credit card with a confirmation number for each for a total $496. I expected a trial, I didn't receive one.

Business

Response:

Dear [redacted]:

We received your letter on November **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:

1) Our records indicate that [redacted] placed an order online with our company.

2) We quite simply asked [redacted] to pay for the service that she ordered.

3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $496.00 to her Visa Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account.

In summary, we believe that we have been more than fair with [redacted].

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am near panic. Not only has this company not credited me $496, they've billed me an additional $496 on 10-**!!!

How is it that a company can bill me what I agree to, less than $10. Then on 10-** & now 10-** bill automatically without my knowledge, I am lost on how to overcome ongoing payments to this company. Right now, I have no received any credit to my account, but a total now of $992!!!!

So NO THIS HAS NOT RESOLVED BUT BECOME WORSE!!! PLEASE HELP!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Prodermagenix has been resolved. They have refunded me the $496 charges to my credit card.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: unable to cancel on going monthly orders. tried email, letter(returned Box office closed), changed credit card number. being billed by emails for monthly fees. Phoned New York office told cannot cancel until paid for April and May. Have not received product for april or may. Told ship only after payment received. Asked to pay by credit card. I refused because 1 don't want the product 2 tried to cancel 3 I don't trust them 4 This is surely unethical behaviour

.Desired Settlement: Cancellation of unwanted product

Business

Response:

Dear [redacted]:

We received your letter on May **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:

1) Our records indicate that [redacted] placed an order online with our company.

2) We quite simply, asked [redacted] to pay for the product she ordered.

3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. Her account reflects a zero balance and there will be no further billing to this account.

4) Likewise, we placed her on our Do Not Call List.

In summary, we believe that we have been more than fair with [redacted] .

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company gave me 14 days to cancel. When I called to cancel acc't on 15th day I was notified I had to pay $59.95 to cancel my acc't. This is not only unethical, but outrageous. I have never heard of such a practice! They also took out $119.95 for an order. I have called them twice and both Customer Service reps gave me the run around and would not answer my direct questions. They were mean, and gave me attitude when I demanded my money be returned to my acc't. If this company continues to withdraw money from my acc't, I will file a complaint through my bank and get a new card. How can a horrible company such as this be in favor with any consumer?Desired Settlement: All money withdrawn from this company credited to my acc't.

Business

Response:

[redacted]

Dear [redacted]:

We received your letter on August **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:

1) Our records indicate that [redacted] placed an order online with our company.

2) We quite simply, asked [redacted] to pay for the product she ordered.

3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $178.50 to her VISA Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account.

In summary, we believe that we have been more than fair with [redacted] .

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Shame on me for being among the 98% of gullible customers who failed to read every word of the lengthy order form; but shame on them for this type of predatory marketing that should be against the law! They promise a "free trial", but before you can even decide whether or not you want the product, unwanted orders start arriving in the mail, and debits start showing up on your account. The trial product did nothing for my 74-year-old skin (I should have known better). I have returned four unwanted orders and requested them to credit the amounts back to my account, but nothing has changed.Desired Settlement: Stop any further shipments and credit my account for the four returned shipments ($129 x 4).

Business

Response:

[redacted]Dear [redacted]:We received your letter on January **, 2015. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows: 1) Our records indicate that [redacted] placed an order online with our company.2) We quite simply asked [redacted] to pay for the service that she ordered.3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. The $387.00 was refunded to her Visa Card ending in [redacted] and a check refund of $129.00 will be mailed to her address - a total refund of $516.00 representing all monies received by Prodermagenix from [redacted]. Her account reflects a zero balance and there will be no further billing to this account. In summary, we believe that we have been more than fair with [redacted].Best regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company sent me several products that I did not order. I ordered once from them back in March. No more than that. Some of the products I received were labeled with different company names, but when I called them, they all had my name, address, credit card number, etc. The products were all of the same type, but with different packaging.Desired Settlement: I mailed all products back to them via certified mail, and informed the company I wished a refund and no more products to be sent

Business

Response:

[redacted]

Dear [redacted]:

We received your letter on July **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:

1) Our records indicate that [redacted] placed an order online with our company.

2) We quite simply, asked [redacted] to pay for the product she ordered.

3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $268.02 to her Master Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account.

In summary, we believe that we have been more than fair with [redacted] .

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

If indeed the business does refund the money for the up requested products I returned to them via registered mail, then I will consider the matter closed....time will tell.

Review: I was charged $89.34 twice for a free Prodermagenix Free Trial from a [redacted] Ad

Click Here to Claim your Prodermagenix Free Trial

ProDermagenix is an advanced anti-aging skin care system which has caught the attention of Hollywood Celebrities and seen as a "must have" is top amongst anti-aging skin care products currently out on the market. No wonder ProDermagenix has been described as a breakthrough in winning the battle against aging skin cells

The innovative ProDermagenix advanced anti-aging skin care system is made up of two components: ProDermagenix Advanced Anti-Aging Serum and ProDermagenix Plus Anti-Aging Skin Vitamins.

How Does ProDermagenix Work?

The ProDermagenix advanced anti-aging skin care system is composed of two components:

a) ProDermagenix Advanced Anti-Aging Serum

b) ProDermagenix Plus Anti-Aging Skin Vitamins.

ProDermagenix Skin Vitamins in conjunction with ProDermagenix Advanced Anti-Aging Serum will deliver the maximum anti-aging benefits—everything from improving texture and tone to fading under-eye circles

Now you can achieve a beautiful skin in less than 14 days

ProDermagenix has been clinically proven to fight the signs of aging

Now you can experience a very effective anti-aging serum that uses state-of-the art firming ingredients that helps to combat:

a) fine lines and wrinkles

b) age spots

c) dark circles and puffiness under the eyes and more!

The serum will give you noticeable results which you can see and see and for yourself through its advanced combination of:

a) skin tightening crystals

b) moisturizing agents and vitamins. Once applied, the serum stays smooth and flexible - and does not break or flake like some other brands on the market.

Click Here to Claim your Prodermagenix Free Trial

ProDermagenix Anti-Aging Serum gently pulls the skin tighter - it gives you the effect of having a facelift without the surgery. The surface of the skin is smoothed out, giving a youthful, radiant appearance.

Scientific studies have shown ProDermagenix helps reduce the formation of deep wrinkles by 50%. Some wrinkles may disappear completely

Pro~Dermagenix serum adds additional moisture to the skin and holds it in the skin for longer.

Regenerating our bodies with collagen delays the aging process and prolongs the elasticity of youthful looking skin When new collagen is produced it replenishes the levels which not only help to slow down the aging process, but help our bodies to reverse signs of having an aging appearance.

ProDermagenix is foremost in its powers to reduce skin wrinkles This is done with its clever combination of advanced technology and superior ingredients all in just one serum

The serum contains skin tightening crystals along with skin moisturizing agents. The vitamins contained in the ProDermagenix serum offer your skin the daily nourishment it needs to help keep that youthful glow. The ProDermagenix formula keeps its smooth texture without breaking or flaking ProDermagenix , used consistently, produces a the smoothness and firmness of healthy, youthful skin.Desired Settlement: Immediate $178.68 refund to credit card

Business

Response:

[redacted]

Dear [redacted]:

We received your letter on May **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:

1) Our records indicate that [redacted] placed an order online with our company .

2) We quite simply, asked [redacted] to pay for the product she ordered.

3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. I have refunded the amount of $89.34 on April **, 2014 and $89.34 on May **, 2014 – a total of $178.68 to her Master Card ending in [redacted], representing monies received by Prodermagenix. Her account reflects a zero balance and there will be no further billing to this account.

4) Likewise, we placed her on our Do Not Call List.

In summary, we believe that we have been more than fair with [redacted].

Best regards,