ProDermagenix

Review: I purchesed several trial offers from this company the only charge was for shipping and handling there was NO INFORMATION ABOUT CONTINUING TO CHARGE YOUR ACCOUNT FOR THE PRODUCTSTHIS IS FALSE ADVERTISINGTHEY HAVE CHARGED MY ACCOUNT FOR OVER $200THIS IS FRAUD AND THEFTDesired Settlement: I WANT MY MONEY BACKIF I NEED TO TAKE OTHER ACTION PLEASE INFORM ME

Business

Response:

[redacted]

Dear [redacted]:

We received your letter on November **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:

1) Our records indicate that [redacted] placed an order online with our company.

2) We regret that [redacted] chose to use the statement “….this is fraud and theft.” We quite simply asked [redacted] to pay for the service that she ordered.

3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $248.00 to her Visa Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account.

In summary, we believe that we have been more than fair with [redacted] .

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I no longer want to receive the product and want to cancel my subscription, but I cannot find a phone number or contact information to cancel the product.Desired Settlement: I would like confirmation that my subscription is cancelled and a refund for the last shipment.

Business

Response:

December **, 2014 [redacted] The Revdex.com Serving Metropolitan New York[redacted] Phone ###-###-####; Fax ###-###-#### Re: [redacted] ID#[redacted] Our Ref. No.: [redacted] Dear [redacted]: We received your letter on December **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows: 1) Our records indicate that [redacted] placed an order online with our company. 2) We regret that [redacted] did not notice the toll free customer service phone number listed on the welcome letter we emailed to her. We quite simply asked [redacted] to pay for the service that she ordered. 3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $129.00 to her [redacted] ending in [redacted], representing the last shipment payment received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account. In summary, we believe that we have been more than fair with [redacted] . Best regards, [redacted]

Review: I purchased a trial size offering of an anti-wrinkle serum. I used my credit card to pay S&H charges of $2.95. Details of the 'offer' were not included with the item when it arrived. Three weeks later I was charged $129.00 on my credit card to pay for my free trial sample. I called ProDermagenix and was told that since they don't really have 'sample sizes', they sent me a full-size bottle of the face serum and I had fourteen days in which to try it and if I didn't like it I was supposed to return it and would not be charged. Instead, since I didn't send it back in 14 days, I was charged for the full size bottle that was sent to me. None of these conditions were fully explained at any time. I told them to cancel any future orders, but apparently will still be charged $129.00 for the free sampleDesired Settlement: I expect to be charged for S&H from the original offer of a trial size face serum, but not to pay for the full size bottle. The fine details need to be carefully explained to consumers and included in the package when the offer arrives.

Business

Response:

[redacted]

Dear [redacted]:

We received your letter on October **, 2014. Thank you for bringing this matter to our attention and for allowing us the opportunity to share “our side of the story”. I have reviewed [redacted]’s complaint, in detail. Our findings were as follows:

1) Our records indicate that [redacted] placed an order online with our company.

2) We quite simply asked [redacted] to pay for the service that she ordered.

3) Nevertheless, in order to maintain goodwill with [redacted] her account was cancelled. We have refunded the amount of $129.00 to her Master Card ending in [redacted], representing monies received from [redacted]. Her account reflects a zero balance and there will be no further billing to this account.

In summary, we believe that we have been more than fair with [redacted] .

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It is exactly what I asked for and appreciate that an understanding was reached.

Sincerely,