Progressive Corporation

April 29, 2016Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Code: [redacted] Company Name: Progressive Southeastern Insurance Company Ms [redacted] ,I am writing in reply to your inquiry dated April 26, Thank you for the opportunity to clarify the situationTo ensure we conducted a complete investigation, we contacted Answer Financial, the agency Mr [redacted] purchased his policy from, to have them review the conversationPer their review, and as Mr [redacted] mentioned, he wanted the coverage on our policy to match what he had with [redacted] ***There was no discussion of Glass coverage, and he did not request a $deductibleWe quoted $deductibles for both Collision and Other-than-Collision coverageThe agent reviewed the coverages with Mr [redacted] and he agreed to themThe specific Glass coverage Mr [redacted] refers to, in which the customer does not pay a deductible in the event of a Glass claim where a replacement of window glass is required, is not an available coverage option on our policies in North CarolinaIn addition, the [redacted] of North Carolina does not mandate this type of coverageBecause we do not offer a zero dollar deductible as an option, and the [redacted] does not mandate it, we would not discuss it when quoting a new policy for a customer in North CarolinaIf Mr [redacted] brought up the topic of Glass coverage, our agent would have provided more informationI am sorry for any frustration Mr [redacted] experiencedBased on our investigation, we are unable to honor Mr [redacted] ’s request to waive his deductibleIf you have any questions, please feel free to call me at 440-910-7503, Monday - Friday, 9:00am to 6:00pm CST.Sincerely, Jesus R L [redacted] Jesus L [redacted] National Claims Unit

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Again I reject progressive's response.At no time did progressive consider the restoration costs involved on this vehicle.They attempted to undervalue the car from the beginning.Why wasn't the NADA used for their initial offer?Why did they decline to examine the receipts and photographs I offered to them to allow for an accurate appraisal? In an effort to come to a reasonable conclusion to this dispute I would like to meet with a representative from progressive and a mediator chosen by the Revdex.com Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Was told repairs were done and case was closed, windshield wipers still do not work and parts are not available according to repair shopplain and simple, repair shop did not repair windshield wipers which were destroyed in the accident I had in the RVThey said after releasing it and me finding the problem when it rained that they can not fix it and parts are not made anymoreI live in this and need it to travel and visit my relatives and also go south for the wintersI can not go anywhere without windshield wipers, My claim is # [redacted] and it says closed from Progressive Contact person is Richard R [redacted] at [redacted] Since it can not be repaired, I need a replacement RV Regards, [redacted]

[redacted] May 25, 2017RevDex.com 2800 Euclid Avenue, 4th FloorCleveland, OH 44115Attn: [redacted] Re: File Number: [redacted] File Name: Jessica [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company... Name: [redacted] Mr. [redacted] , I’m writing in reply to your letter dated May 19, 2017. I understand Ms. [redacted] frustration with the Cancel fee and I hope this information is helpful to explain our handling of her policy. Ms. [redacted] last renewal period was to be from December 25, 2016 until June 25, 2017. She paid two monthly payments by credit card and then chose to use our Electronic Funds Transfer (EFT) payment option:December 16, 2016 $90.00 by credit cardJanuary 14, 2017 $87.56 by credit cardFebruary 25, 2017 $88.33 by EFTMarch 31, 2017 $84.33 by EFTApril 28, 2017 $84.33 by EFTMs. [redacted] updated her coverage online on May 1, 2017. Because we’d already processed the April payment, the $24.75 prorated decrease could only affect the last payment in May.Ms. [redacted] canceled her policy with us effective May 12, 2017. Because the policy canceled before the end of the policy period, we charged a $50 Cancel fee. We disclosed the $50 Cancel fee on her Application and on every Coverage Summary that we issued during the life of the policy. I’m sorry that we misinformed Ms. [redacted] and indicated that [redacted] requires us to charge the fee. This is a fee that we charge for policies that do not complete their full term. We do file this information with the Department of Insurance, but it isn’t mandated by them. At the point the policy canceled we charged a total of $441.96 from December 25, 2016 until May 12, 2017. This amount includes $374.08 for the policy rate (which factored in the $24.75 decrease), $17 in Installment fees, $50 for the Cancel fee, and $.88 for the [redacted] Anti-Fraud fee. We received a total of $434.55, which left a balance of $7.41. We’ve waived this amount and the current balance is now $0.I know this isn’t the answer Ms. [redacted] wanted to hear and I’m sorry. We hope that she keeps us in mind for her future insurance needs. If you have any questions, you can call me at 440-395-0209.Sincerely, Michael [redacted] Michael [redacted] Consumer Relations Specialist

May 23, 2016 RevDex.com 2800 Euclid Avenue - 4th floor Cleveland, OH 44115 Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Motorhome NAIC Number: [redacted] Company Name:... Progressive Preferred Insurance Company Ms. [redacted] , I'm writing in reply to your letter dated May 14, 2016. I’m providing the following details of this claim for your review. An attorney represents Mr. [redacted] and we’re not able to discuss this complaint with him directly. His attorney is aware of our position regarding this matter. Mr. [redacted] reported a claim on August 6, 2015, at 8:23 p.m. We spoke to Mr. *** on Friday, August 7, 2015, at 9:56 a.m. An appointment was schedule to inspect the 1999 [redacted] on Tuesday, August 11, 2015. At the inspection, our representative noted the seals along the side of the coach, which hold the one-piece fiberglass roof against the left roof radius, were worn out, and failed allowing the roof to separate while underway. On the right side of the coach, where the roof seal hadn’t failed, the remaining seal was well beyond its useful lifetime. The left sidewall had delaminated from a long-term water leak at the location where the roof seam failed. In addition, we noted all of the seams were in poor condition, including near the front cap/roof joint where mold and black wet rot confirm the existence of a long-term condition stemming from lack of maintenance. It appears that someone had incorrectly attempted to repair it by applying new latex caulk over the original urethane sealant. Based on this physical evidence, we determined that weather didn’t cause the damage to Mr. ***’s coach. The manufacturer, [redacted] Industries, recommends the inspection of all roof seams every six months and replacement of any seam that has failed. There is considerable chatter on most notable RV owner forums regarding this specific issue on [redacted] and [redacted] coaches, and how to avoid the exact damage that Mr. [redacted] is claiming. The poor condition of the seams and the considerable delamination on the sidewall are both evidence supporting the lack of routine maintenance and long-term water leakage. Mr. ***’s policy contract specifically excludes these types of damages from coverage. As a result, we denied Mr. ***’s request for coverage. We provided the specific policy language referenced to Mr. [redacted] and his attorney. Sincerely, Curtis G [redacted] Curtis G [redacted] Catastrophe Manager 1-610-310-0936

Re: File Number: [redacted] Claim Number: [redacted] On Behalf of: [redacted] Policy Type: Personal Auto NAIC Number: 155- Company Name: Progressive County Mutual Insurance Company Mr [redacted] Attached is our responsePlease call me with any questions at [redacted] Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The police shows that I am not at faultYet the case was not discussed with me but rather sent to collections to mar my creditThis poor practice is the reason Progressive is being reportedNone of the people I have tried to contact were would answer in a reasonable time frameTanya has not been helpful to work the case as there was a witness that arrived to the sceneI have tried to call them dozens of times and this has been passed between at least four different peopleTheir actions have lead to me being harassed needlessly Regards, Nicole ***

April 6, 2016Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115Attn: [redacted] Re: File Number: [redacted] File Name: [redacted] ***Claim Number: [redacted] Policy Type: Personal AutoNAIC Number: Company Name: Progressive Select Insurance CompanyMs [redacted] , I’m writing in reply to your letter dated July 28, We appreciate the opportunity to clarify the situation.Upon inspection of Ms***’s [redacted] - [redacted] on July 12, 2016, our Claims Representative, Adrian Gonzales, determined the damage to Ms***’s engine was not a result of water ingestion, rather a wear and tear, lack of lubrication conditionAdditional damage was also noted to the vehicle’s timing chain and timing gear.Under the (0713) Florida Auto Policy, Exclusion #8: wear and tear and mechanical, electrical or electrical breakdown or failure are specifically excluded from coverage.Ms***’s claim has been denied in accordance with the above Policy Exclusion.We understand that Ms [redacted] has since moved her vehicle to another location for a second opinionWe will gladly revisit our denial and coordinate a follinspection (re-inspection) with Ms***’s new shop of choice, [redacted] Service of [redacted] ParkWe will be in contact with Ms [redacted] once this re-inspection has been completed.If you have any questions, please call me at 1-305-506-2558.Sincerely,William F [redacted] Jr.William F [redacted] Jr.Claims Manager

March 7, 2016Revdex.com Euclid Avenue, 4th FloorCleveland, OH Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Marathon Insurance Company Ms [redacted] ,I’m writing in response to your letter dated February 25, I appreciate the opportunity to address Ms***’s concerns about her policy.On January 26, 2016, Ms [redacted] did call our Relationship Center advising someone hit her vehicle while parked and wanted to know if her rate would increase with the February 28, renewal policyIn reviewing Ms***’s call, I confirmed that in error, our representative did tell Ms [redacted] that her rate would not increase as long as the claim was under $1,Our insurance program accounts for not-at-fault accidentsAlthough we do not assess points for not-at-fault accidents, we do consider them in the total rating of the policyWhen Ms***’s policy renewed, the February 28, claim did increase the rate an additional $Due to our error in telling Ms [redacted] the claim would not affect her renewal rate, I’ve made an accommodation to remove the January 17, 2016, not at fault accident from this policy period effective February 28, This change resulted in a credit of $323, reducing the rate from $1,to $1,Please note, we will add the January 17, claim to the policy upon the next renewal effective August 28, 2016.I’m sorry for our error and the inconvenience we causedIf you have any questions, please call me at 1-440-620-Sincerely, Rose S [redacted] Rose S [redacted] Consumer Relations Specialist

Consumer Relations Department Wilson Mills Road, N71C Mayfield Village, OH Fax: [email protected] August 11, Revdex.com Euclid Avenue - 4th floor Cleveland, OH Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: United Financial Casualty Company Ms [redacted] , I'm writing in reply to your letter dated August 4, Mr [redacted] chose the Electronic Funds Transfer (EFT) payment method and acknowledged that it was his responsibility to have funds in the account at the time of each deductionOn May 31, 2016, we issued an EFT Payment Schedule that provided the dates and the amounts for the automatic withdrawalsIt also stated that due to payment processing time, the transaction might not post immediatelyI’ve enclosed copies of these for your reviewWe sent a $payment to Ms [redacted] ’s bank on July 28, Per Ms [redacted] , her bank didn’t process it until August 1, 2016, which put her account in arrearsTheir removing it a few days later wasn’t what put the account in arrearsIf they processed the payment on July 28, 2016, her account would’ve been less the $at that time and still wouldn’t have been available on August 1, I'm sorry for the situation, but we aren’t responsible for the bank feesIf you have any questions, please call me at 1-440-395-If I’m not available, you can reach us on our 24-hour line at 1-877-280-Sincerely, Dona R [redacted] Dona R [redacted] Consumer Relations Specialist

July 13, 2015Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Code: [redacted] Company Name: Progressive Preferred Insurance Company [redacted] ,I’m writing in reply to your letter dated June 3, I have included my original response in regards to this matterIt addresses all of the contentions outlined by [redacted] ***, including his latest response submittedSpecifically, it outlines the following concerns:The sunroof was not damaged from the accident and not listed on the estimateThere was evidence of rust around the sunroof frame area and are not consistent with a loss.There was a prior paint issue to the right fender resulting in a color mismatchThis prior paint issue caused the color to not matchWe paid for a blend into the hood to get the color as close as possibleThe right fender was previously painted and not part of this loss.On June 3, 2015, during our re-inspection, we found evidence of damage to the front bumper and the undercarriage area as a result an additional lossSome of the parts that were replaced from the March 21, loss show signs of new damage, including damage to the underside of the front bumper and engine shieldsOriginal Response: [redacted] reported a claim to us for an accident to his [redacted] on March 21, [redacted] elected to have his vehicle repaired at one of our network repair facilities, [redacted] The repairs to [redacted] ***’ vehicle were completed on April 3, On April 3, 2015, after picking up his vehicle, [redacted] contacted us regarding issues with the vehicleThe issues were a mismatch in the paint on the hood, and a vibration while drivingWe put [redacted] back into a rental vehicle while we investigatedWe determined that there was a poor prior paint job to the right fender causing a color mismatch to the hoodWe agreed to pay to blend the hoodWe also inspected the engine for the vibration [redacted] felt while drivingBoth the shop technician and our Claims Supervisor Mike C [redacted] were unable to duplicate the vibration during subsequent test drivesOnce the blend was completed to the hood, the vehicle was returned to [redacted] ***.On April 10, 2015, [redacted] stopped by [redacted] to discuss an issue she was having while driving the [redacted] Our Claims Supervisor Mike C [redacted] was there at the time, and took a test drive with the customerThey were unable to duplicate the issueMrC [redacted] informed [redacted] to let us know if the issue arises again [redacted] thanked MrC [redacted] for his time and drove away with the vehicle.On June 1, 2015, [redacted] and [redacted] called us to advise there was additional damage to his vehicle from this loss, such as a broken oil dip stick, dented oil pan, and a sunroof that flew offI contacted [redacted] and [redacted] and worked with them to set up an inspection at a shop of their choice to review the additional damagesOn June 3, 2015, we sent Our Claims Representative Glen S [redacted] to re-inspect the [redacted] at O’Neil’s Auto BodyUpon the re-inspection, we determined that the damage to the oil pan and oil dip stick were not related to the accident on March 21, We found evidence that there was a subsequent accident to [redacted] ***’ vehicleThis evidence included new damage to the underside of the vehicleThe damage from the subsequent accident was to parts that were recently replaced from the March 21, 2015, accidentAs for the sunroof, delamination occurred with the aftermarket sunroof, causing the glass to come loose from the frame and eventually fly off the vehicleThis issue is not a direct result of the accident on March 21, 2015, but more in line with wear and tear.We advised [redacted] of our findingWe told him he can report another loss for the new damage to the oil pan and oil dip stickA new claim would be subject to another deductible as outlined in his policy contract.If you have any questions, please call me at 1- [redacted] Sincerely, Jeremy W***Jeremy W*** Claims Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]whom ever is answer ring this letter is taking informationnreportednin thenpolice report the officers needed to know all details that could be relevant because of how it appeared at 12:00amDoes not make the final determinationThose words were not mine and a friend who was drunk and knows nothing kept saying a baseball batThe claims adjuster said someone chucked a rock Basball bat, rock they would have hit the glass not the frameI think it's abhorrent that they are trying to use the fact I was a victim against meThe damage where it acccured could not have been done by a personIf that was the case ( a person) it would be just my glass the damage to the frame is so extensive that they cannot replace the glass because it will no longer fit and seal properly also the person who I was abused by no longer lives in [redacted] nor does he come to [redacted] anymoreIn addition he is unaware of my current location as far as where I go to friendsI guarantee the police called him and he has proof that he was no where near my vehiclethis is a matter of them trying to use my downfalls against meMe being a victim of domestic violenceShould have no impact on how they handle my caseThe evidence is in the carMy damage was cause by another vehicleThat because apprarent to me when I was told the whole back hatch would need to be replaced.what I saw at 12:00am should not determine how they process my claimNot only was it pitch dark, I was in shock, and all the damage could not be properly seen Plus I have been staying with that friend on and off since the beginning of the yearDidn't make since for him to go out his way to miss the glass Regards, Tangelina [redacted]

Consumer Relations Department 6300 Wilson Mills Road, N71C Mayfield Village, OH 44143 Fax: 1-888-569-8942 [email protected] April 14, 2016 RevDex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 Attn: [redacted] RE: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Southeastern Insurance Company Ms. [redacted] , I’m writing in response to your follow up letter dated April 7, 2016. Mr. [redacted] does have an Agreed Value policy of $19,000. While this fact is not in dispute, the damages to his [redacted] are excluded under his motorhome policy form # [redacted] (08/10). As Mr. [redacted] states in his correspondence on April 5, 2016, he wasn’t aware of the need to apply UV protectant to the roof and wasn’t provided the owner’s manual when he purchased this used vehicle. While I understand that Mr. [redacted] was maintaining the roof to the extent he thought necessary, the condition of the roof at the time of our inspection revealed it hadn’t been properly-sealed/serviced and had already allowed water to enter the unit. I’ve enclosed some additional pictures for your review that support this, showing the dry-rotted wood under the rubber roof membrane, dark water staining inside the unit and the soft/sagging ceiling panels inside the unit. Again, our position is that this roof is beyond its life expectancy and in need of replacement. Mr. [redacted] ’s motorhome policy, form # [redacted] (08/10) states on page 20-22; “Coverage under this part IV will not apply for loss: 8. to any vehicle that is due and confined to: a. wear and tear; b. prior loss or damage; c. manufacturing defects; Page 2 d. improper or lack of routine maintenance, or failure to perform maintenance as prescribed by the manufacturer; e. contamination, pollutants, odors, sewage, or waste; f. freezing; g. gradual accumulation of snow or ice on a vehicle; h. scorching, marring, scratching, or breakage of internal equipment or furnishings whether permanently attached or not. However, this exclusion does not apply to: (i) scorching, marring, scratching or breakage caused by malicious mischief, vandalism, riot, civil commotion, fire, or lightning; or (ii) breakage of glass which is permanently a part of or attached to the covered vehicle ; I. mechanical or electrical breakdown or failure; or j. road damage to tires. This exclusion does not apply if the damage results from the theft of a vehicle; 9. to any vehicle caused directly or indirectly by any of the following: a. water leakage or seepage unless caused by any other loss covered under this Part IV; b. wet or dry rot; c. rust or corrosion; d. dampness of atmosphere or extremes of temperature; or e. deterioration If you have any questions, please feel free to contact me at 1-240-500-3508. Sincerely, Syd P [redacted] Syd P [redacted] Claims Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is incorrect but I will make note on line so in the future other will know what they are up against Thank you Revdex.com for your help in this matter Regards, James ***

(The following was copy/paste by Revdex.com staff - LST)***September 26, 2017Revdex.comEuclid Avenue, 4th FloorCleveland, Ohio 44115Attn: Lou [redacted] RE: File Number: [redacted] File Name: [redacted] Policy Number: [redacted] Claim Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive American Insurance CompanyMrT [redacted] ,I’m writing in reply to your September 17, inquiryThank you for forwarding Mr [redacted] ’s concerns regarding reimbursement of his deductibleI appreciate the chance to review the claimI’ve reviewed the claim file and agree that we should reimburse Mr [redacted] ’s deductibleI’ve reached out to Mr [redacted] , provided him an update, and mailed the payment to himDuring our conversation, I provided Mr [redacted] with an explanation of the events that led to the frustration he experienced and provided my direct contact information should he have any future concerns.I’m glad we could resolve this for Mr [redacted] , and apologize for the additional frustration Mr [redacted] experienced during the claim process Please contact me at [redacted] if I can be of further assistance.Sincerely,Jeffrey S [redacted] Claims Manager

Revdex.com generously gives Progressive an unheard of four chances to justify why it failed to pay the rest of my now ten month old property damage claim of 1/21/and what does Progressive do with it? It just copies and pastes snippets from its prior responses which were already addressed and defeated Maybe Progressive is saving the smoking gun for a fifth response? Yeah right This company is as incompetent as it is corrupt Consumers and investors beware!!! Regards, [redacted]

September 7, 2016Revdex.com, IncEuclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: Aisha [redacted] Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive County Mutual Insurance CompanyMs [redacted] ,I’m writing in reply to your letter dated September 1, I appreciate the opportunity to clarify the situation with Mr [redacted] ’s deductibleThe $deductible is a portion of the loss that Mr [redacted] contractually agreed to at the purchase of his policyWe’ve completed a liability investigation and determined that Mr [redacted] was not at-fault for this lossWhen attempting to recover Mr [redacted] ’s $deductible, we were advised by State Farm that they are denying liability for the loss Unfortunately, we’ve exhausted our recovery efforts to collect Mr [redacted] ’s deductibleI spoke with Mr [redacted] regarding this file and advised him of his options at this timeMr [redacted] advised that he had reached out to you in order to get a clarified response from usUpon providing this in our discussion today, Mr [redacted] advised that he was satisfied and would contact your office to confirm this I'm sorry for the inconvenience this has been for Mr [redacted] If you have any questions, please call me at 1-440-910-3227.Sincerely,REric S [redacted] REric S [redacted] Subrogation Claims Manager

March 1, 2016Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Code: [redacted] Company Name: Progressive Advanced Insurance Company Ms [redacted] ,I am writing in reply to your inquiry dated February 12, Mr [redacted] has four previous policies that canceled with a balance owedI have listed all pertinent information for Mr [redacted] ’s reviewIf Mr [redacted] feels we reported these in error, he may contact the Credit Bureau and dispute the chargePolicy number Policy type Amount due Sent to collections 18361009-Motorcycle $Yes 26591566-Motorcycle $No21360811-Auto $Yes [redacted] Auto $Yes If you have any questions, please feel free to contact me at 1-440-620-6940.Sincerely, Jeff P***Jeff P***Consumer Relations Specialist

November 22, 2016Revdex.com Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted] ***Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: 155- Company Name: Progressive Universal Insurance Company [redacted] ***,We’re writing in reply to your letter dated November 14, We appreciate the opportunity to clarify the situationOn June 13, 2016, [redacted] purchased a six-month policy with us for his Ford Explorer using our self-directed websiteAt that time, he provided his bank account information to have his monthly payments withdrawn automatically via Electronic Funds Transfer (EFT)On July 21, 2016, we received notification from the bank that they would not honor the July payment we attempted to withdraw because they could not locate the account using the information [redacted] provided at the time of his policy purchaseBecause of this, we removed the EFT billing option from the policy and applied a $returned payment feeOn July 22, 2016, we received a credit card payment from [redacted] to satisfy the July paymentOn August 1, 2016, [redacted] called about his concerns with the Snapshot® deviceWe informed him that we would end his participation in our Snapshot Program and asked that he return the device to usWe offered to set up a claim for him at that time, which he declinedAs a courtesy, we waived the $returned payment fee.On September 16, 2016, we applied a $fee for the unreturned Snapshot device.On October 16, 2016, [redacted] called to cancel his policyWe explained that a balance of $remained on the policy because of the Snapshot device fee of $and an additional $for the coverage we provided until the date of cancel [redacted] stated that he returned the device and expressed that he did not want any further communications from usOn October 25, 2016, after receiving the Snapshot device, we reversed the $feeThis left a remaining balance of $On November 14, 2016, after receiving your letter, we set up a claim on [redacted] ***’s behalf to investigate any possible vehicle issues related to the Snapshot deviceWe’ve attempted to contact [redacted] several times to discuss the claim via email and telephoneWe need to speak to him to explain the claims process and to gather additional information regarding the claimed damage to his vehicleThe claims representative assigned to [redacted] ***’s claim is Deanne M***, and he can reach her directly at 1-440-910-We received two payments via credit card from [redacted] in August and did not update the EFT account information or attempt any further payment withdrawals via EFT after removing this billing option from the policy in JulyHowever, in consideration of [redacted] ***’s billing concerns, we’ve waived the balance of $We will continue our attempts to contact [redacted] regarding his claim and anticipate an amicable resolutionI’m sorry for any frustration causedIf you have policy questions, please call Anna O [redacted] at 1-440-910-If you have claim questions, please call Meegan S [redacted] at 1-440-910-7896.Sincerely,Anna O [redacted] Meegan * S [redacted] Anna O [redacted] Meegan *S [redacted] Consumer Relations Specialist Claims Supervisor

September 26, 2016Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Select Insurance Company Ms [redacted] ,I’m writing in reply to your September 22, inquiryI appreciate the opportunity to address Ms [redacted] ’s concerns and clarify the situation.I see that Ms [redacted] spoke with our service consultant on September 20, 2016, at 2:p.mDuring this conversation, we updatedMs [redacted] ’s occupation which resulted in a credit of $on her policy period that expired September 23, 2016.We also updated the Renewal Offer to reflect the occupation changeUpdating the Renewal Offer resulted in a new six-month rate of $903.I’m very sorry for any confusion Ms [redacted] experienced.If you have any questions, please call me at 1-440-620-Sincerely,Eva D [redacted] Eva D [redacted] Consumer Relations Specialist