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Progressive Corporation Reviews (1343)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. based on the facts of loss and the recorded statement of [redacted] confirming he lost control striking a parked vehicle and a mailbox, the police report was not necessary in making ourliability decision.   the reply in bold has incorrect information, but it should be "she lost control".   The little things about calling a high school student at 8am when school has started or trying to pressure me into getting the vehicle moved from the collision center was wrong!  I had the vehicle loss and was without a vehicle for three weeks until I found a suitable replacement.  Progressive insurance stated that a rental wouldn't be reimbursed after the vehicle was totaled.  the first auditor was replaced due to her negativity and stating that progressive wouldn't pay due to insurability verification issue.  2nd auditor communicated to me twice that I should move the vehicle from the collision center.  additionally a decision was made at the end of the week and I wasn't notified until Monday .progressive insurance made this process as difficult as possible.  I got paid for a totaled SUV and report, but I didn't get paid for cleaning up the debris from the loveseat that was run over and the damage to my fescue lawn.  The R[redacted] never returned to clean up their mess .  send a corrected letter that's been reviewed and corrected.  attention to details and customer service for the victim wasn't a 100%.    Regards,
[redacted]

Attachment

Initial Business Response /* (1000, 5, 2015/08/24) */
Contact Name and Title: Thomas [redacted], Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@maplenet.net
To Whom It May Concern,
Mr. Appliance received a call to service a dryer that had no heat. Our technician diagnosed a broken,...

burned out dryer element. Elements are usually destroyed by a lack of air flow. Upon further inspection of the situation, Mr. Appliance discovered a plugged vent and no hood on the outside of the house. With all the information, Mr. Appliance created a quote to clean and repair the dryer, as well as replace the existing vent, (that had been made with a variety of materials and a missing outside vent hood) with a single hard pipe and new vent hood. This quote was offered and accepted by the home owner. This dryer had a premature element failure due to venting, which also was a fire hazard.
During a dryer diagnosis all drive components, including the belt, are examined. The belt was not frayed and looked good, therefore the technician did not replace the belt. So when we returned 2 days later and discovered a broken belt, we did a belt replacement with no diagnostic or labor fee- even though the belt was unrelated to the first repair.
A few days later, Mr. Appliance responded to another no heat call.. Upon examining the dryer, a stuck relay on the electronic control was discovered. The dryer was now heating, but would not shut off due to the stuck relay. This was an unfortunate, but again, completely unrelated problem to the initial diagnosis and belt break. An exact part number was provided so that the home owner, a claimed, "do it yourself-er", could complete his own repair. Again, no diagnostic fee was charged for an unrelated dryer problem.
I stand by the job quote and cost that Mr. Appliance provided. Mr. Appliance did what had to be done with the home owners approval and half the cost of the original repair had to do with correcting poorly done venting and needed to be done for safety, with a either a repaired or new dryer.
Upon arrival at the first call, Mr. Appliance diagnosed and repaired two problems. The later problems, the belt and the stuck relay were unrelated and showed up later. The technician could not predict either problem and Mr. Appliance corrected or gave a solution for each of those issues, while waiving any further diagnostic fee. Mr. Appliance also was at the house three times for three issues. This is a fair and good service for the cost.
Thomas [redacted]
Mr. Appliance of N Central IN
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have several problems with the owners rebuttal. The vent that leads outside was not plugged up...because I had checked it previously. It was actually the first thing I checked when I was not getting heat inside my dryer. Now true, the vent/tubing leading outside was not in great shape...and it was missing a screen on the exterior but it wasn't plugged.
Secondly, I had noticed the dryer not shutting off before the very 1st visit. It didn't do it all the time, but I had a couple occasions where it would not shut off. This was while my dryer did not have heat. It didn't do it constantly. So according to what Mr. appliance is saying...he says if it was doing this, then the heat wouldn't work. So the relay switch could have been the initial problem...not the heating element. Considering a plugged up vent would cause premature damage to the heating element. Again, this should have been diagnosed correctly initially.
My wife said the tech quoted her reasonable prices on parts and replacing a vent...she agreed to it, because it didn't sound bad. He didn't include the labor charges in his quote. Again, who in their right mind would pay 4-5 hundred dollars to fix a $600 dollar dryer. Nobody, including the owner.
I tried to work with the owner, by asking him what he could do for me. The right thing to do , would have been to refund my money...and I would have gladly given him his parts back. I would even had no problem paying the trip charge/service fee. He wouldn't work with me at all. This is not the way to run a business.
I honestly think that this company tried to take advantage of a woman(my Wife)being home on the service calls and not being totally forthcoming on all charges/fees. After reading all the complaints on the Revdex.com website about Mr. Appliance in different areas, it doesn't surprise me.
Bottom line is this...I spent over $500 on this dryer, and am told I need to spend another $300 on a part for the relay switch. And the owner keeps saying we received good service by having a tech out here 3 times for 3 problems and they keep waiving diagnostic charges...well if it was diagnosed the first time correctly....then any subsequent diagnosis would not be needed. I get so tired of hearing this same ol story, where a company acts like the good guy
Final Business Response /* (4000, 11, 2015/09/08) */
[redacted]Document Attached[redacted]
Mr. Appliance has a responsibility to the people we serve. Mr. Appliance provides technicians that are honest, safe, trained with service resources to draw from.
The first problem was a common problem for electric dryer for restricted venting. The venting needed to be replaced to create proper venting for any dryer that would be in this home.

The relay was erratic, and a more involved diagnosis.
The relay that caused the motor to run continuously would not have burned out the element.
The burned out element would not have created a relay failure on the board. They are separate from each other- one does not affect the other.
I am offering to replace the main control board at no charge, in order to get this resolved.
I have also attached the technicians notes from all three completed calls.
Final Consumer Response /* (4200, 13, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this. I am not even sure what is being offered. I am assuming the "main mother board" has something to do with the $300 dollar part that I was told I would need(having to do with the relay). That was the 3rd visit. The visit where after the tech told me the part would be $300...I told him to leave. Ok well here's the problem...My email dated 8/15/15 that I sent to Mr. Appliance clearly states that I was not getting any heat in my dryer again. NO HEAT! I mentioned on a voice mail about the dryer not shutting off, but you can clearly see on the attached document that I said my dryer is not getting heat again.
The technician who came out on that 3rd trip...stated in his notes that the heat checked out ok. The tech told me on the phone that he was able to "rap" on the relay to unstick it, but it would be a matter of time before it goes bad again...but he also said, that's why my heat wasn't working, because of the relay sticking. I believe the owner Tom [redacted] may have told me something similiar on our phone conversation. So if that's the case...they our related, at least according to what I was told. And again...if I sent an email complaining of not having HEAT, why would I pay another $300 for a part that supposedly isn't related to the other problems and technically isn't needed. I had already paid $500 at this point, then Mr. Appliance wanted another $300 for a part that "has nothing to do with the heat"...and that's not counting what labor I'm sure they would have charged for installing this $300 part.
I really went back and looked hard at every single word and comment on Mr. Appliances and found all sorts of untruth's...I never once said I was a "do it yourselfer" as he claimed. If I was I would have went out and bought the $150 heating element and the $10 belt and I sure as heck would not have paid $500 for an over priced company to do this. Nobody in their right mind would pay that much.
The vent was just fine that they keep talking about other than needing a hood on the outside.
I also find it extremely odd that the tech was in the "guts" of my dryer two days earlier and didn't notice any problems with the belt...and then all of a sudden I get a "clean break" in it.
Part of me wonders if I even needed a new heating element...maybe it was the relay all along. Maybe the tech "rapped on it the 1st visit" and I magically got my heat and then he figured he better make up something to fix. Hence...a new heating element was needed because the old one burned out due to a "plugged" vent(which wasn't plugged)...and then I'll quote the Wife on the price for a new heating element, and a diagnostic fee and tell her we had to clean a vent, but we'll leave out the total quote for everything , because then she might tell us NO. After the work is done...then we'll tell the Wife that it's going to be $450. Full disclosure up front, a quote...a total price, would have saved us all a lot of trouble.
Best part is...then Mr. Appliance is called out a few days later and tries to sell me a part for $300 which according to Mr. Appliance and Mr. Tom [redacted]...has nothing to do with me not having HEAT in my dryer. Then they give me a part number so I can do it myself.
This is a disconnected franchise that has lost touch with people and forgot that they are supposed to be there as a service for people, not take advantage of.
Mr. Appliance will have to do better to resolve this issue. Buying me off for a $300 part(that wasn't needed for my dryer heat) just to make the problem go away??

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Address: 5500 Frantz Rd Ste 114, Dublin, Ohio, United States, 43017-3510

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