Progressive Corporation

August 2, 2017Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Direct Insurance CompanyMr....

[redacted],I’m responding to your letter dated July 25, 2017. Thank you for the opportunity to clarify the situation.We’ve completed an exhaustive search, using both [redacted] and [redacted]’s date of birth, driver’s license number, social security number, and vehicle information and have located the following policies with us.[redacted] September 13, 2003 to August 28, 2004[redacted] April 22, 2005 to April 22, 2006[redacted] August 16, 2010 to January 7, 2011[redacted] February 7, 2015 to September 9, 2015[redacted] September 12, 2016 to January 31, 2017The policy in question ([redacted]), for the 2002 Ford Explorer, was canceled due to nonpayment on January 7, 2011. I’ve enclosed a screen shot of the accounting history, which reflects a return payment of $301 that was not honored by the bank. We subsequently sent proper notification of the cancellation, and when the policy canceled effective January 7, 2011, at 12:01 a.m., there remained a balance due of $296.97 to pay for coverage until the date of cancel. We sent two bills in an attempt to collect the balance, and when payment wasn’t received, the balance was referred to our collection vendor on February 18, 2011. Our original collection vendor was [redacted], but the file has been continued to our current vendor, [redacted] ([redacted]).Mrs. [redacted] disputes the balance based on the premise that the vehicle was totaled in January of 2013. She called us on July 25, 2017, and we searched all the policies listed above and explained that we could not locate a policy or claim for her for the 2002 Ford in 2013. We tried multiple times to explain the balance was due to a returned payment from her bank and that this policy was active and canceled two years prior to when she is confirming the vehicle was totaled, which would make the totaled vehicle issue irrelevant. Mrs. [redacted] explained to our representative, Darlene, that she would try to locate a copy of her policy for 2013 for the 2002 Ford to assist in locating any information that may tie it to our claim. Darlene provided her direct phone number for any further assistance, but to date, we have not had any additional calls from Mrs. [redacted] or received any additional information.Based on the information we have to date, the $296.97 balance is valid. Once it is paid to our vendor, [redacted], Mrs. [redacted]’s credit history will be noted as a satisfied balance for this entry.I’m sorry for any confusion this matter has caused, and I would be happy to assist in resolving this, by reviewing and researching any further information provided by Mrs. [redacted]. If you have any questions, please call me at [redacted]Sincerely,Nancy [redacted]Consumer Relations Specialist

(The following was copy/paste by Revdex.com staff - [redacted]September 29, 2017Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number:...

[redacted] Company Name: Progressive Universal Insurance CompanyMr. T[redacted]Thank you for your letter dated September 25, 2017. I appreciate the opportunity to address Ms. A[redacted]s concerns.As a consumer myself, I can understand that it can be very upsetting to see a bill that is significantly higher than your used to paying. This increase resulted from Terrance A[redacted] (unlisted driver) being added to the policy following a claim. When he was added to the policy, he had three at fault accidents that significantly increased the cost of the policy.On July 14, 2017, Ms. A[redacted]’s policy expired with a remaining balance of $621.23. On July 16, 2017, we sent a Final Bill with a due date showing upon receipt for the coverage that we’d already provided. On July 23, 2017, we received a payment of $155.50. On August 6, 2017, we sent another notice due upon receipt for $465.73 to avoid collections. On August 20, 2017, we received a payment of $155.73. This left a balance of $310.We thank Ms. A[redacted] for the payments that she made after her policy expired. Unfortunately, we can’t make payment arrangements on a policy that isn’t active. We want to be sensitive to our customer’s needs, so we don’t turn accounts over to collections immediately. Mrs. A[redacted]’s account wasn’t forwarded to Credit Collection Services until August 25, 2017, which is 43 days after the payment was due.I hope this helps Mrs. A[redacted] to understands why the account was forwarded to collections. If you have any questions, please feel free to call me at [redacted]
Sincerely,[redacted]Consumer Relations Specialist

April 8, 2016Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115Attn:  [redacted]Re: File Number: [redacted] File Name: [redacted] Claim Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Universal Insurance CompanyMs....

[redacted],I'm writing in reply to your email dated March 31, 2016.     Our customer, [redacted], reported this claim on March 11, 2016. We understand Mr. [redacted]'s concerns, but unfortunately the vehicle being driven by our customer was not listed on the policy. Our investigation supports that the loss vehicle is owned by Mr. [redacted]’s, business, which may have been uninsured at the time of loss. We've been attempting to qualify the unlisted vehicle for coverage under this personal auto policy contract.  Our investigation has concluded that the unlisted vehicle is a 2002 Chevrolet Express Cutaway 16 foot box truck used in Mr. [redacted]’s furniture business.  Unfortunately, this vehicle does not meet the definition of an “auto” as defined in this policy. Due to this, the insured will not meet the definition of an “insured person” under Part I – Liability to Others, as required for coverage.Progressive Policy Form 9610 Edition 03/07:GENERAL DEFINITIONSThe following definitions apply throughout the policy.  Defined terms are printed in boldface type and have the same meaning whether in the singular, plural, or any other form.2. "Auto" means a land motor vehicle: a. of the private passenger, pickup body, or cargo van type; b. designed for operation principally upon public roads; c. with at least four wheels; and d. with a gross vehicle weight rating of 12,000 pounds or less, according to the manufacturer's specifications. However, "auto" does not include step-vans, parcel delivery vans, or cargo cutaway vans or other vans with cabs separate from the cargo area.PART I - LIABILITY TO OTHERSADDITIONAL DEFINITIONS: When used in this Part I:1. "Insured person" means: a. you or a relative with respect to an accident arising out of the ownership, maintenance, or use of an auto or trailer; b. any person with respect to an accident arising out of that person's use of a covered auto with the permission of you or a relative; c. any person or organization with respect only to vicarious liability for the acts or omissions of a person described in a or b above; and d. any Additional Interest shown on the declarations page with respect only to its liability for the acts or omissions of a person described in a or b above.We've denied this claim and closed our file of any further handling. I'm sorry for any inconvenience Mr. [redacted] has experienced.If you have any questions, please call me at 1-309-407-3240.Sincerely,Terry B[redacted]Terry B[redacted]Claims Manager

May 23, 2016 Revdex.com 2800 Euclid Avenue - 4th floor Cleveland, OH 44115 Attn: [redacted] Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Motorhome NAIC Number: [redacted] Company Name:...

Progressive Preferred Insurance Company Ms. [redacted], I'm writing in reply to your letter dated May 14, 2016. I’m providing the following details of this claim for your review. An attorney represents Mr. [redacted] and we’re not able to discuss this complaint with him directly. His attorney is aware of our position regarding this matter. Mr. [redacted] reported a claim on August 6, 2015, at 8:23 p.m. We spoke to Mr. [redacted] on Friday, August 7, 2015, at 9:56 a.m. An appointment was schedule to inspect the 1999 [redacted] on Tuesday, August 11, 2015. At the inspection, our representative noted the seals along the side of the coach, which hold the one-piece fiberglass roof against the left roof radius, were worn out, and failed allowing the roof to separate while underway. On the right side of the coach, where the roof seal hadn’t failed, the remaining seal was well beyond its useful lifetime. The left sidewall had delaminated from a long-term water leak at the location where the roof seam failed. In addition, we noted all of the seams were in poor condition, including near the front cap/roof joint where mold and black wet rot confirm the existence of a long-term condition stemming from lack of maintenance. It appears that someone had incorrectly attempted to repair it by applying new latex caulk over the original urethane sealant. Based on this physical evidence, we determined that weather didn’t cause the damage to Mr. [redacted]’s coach. The manufacturer, [redacted] Industries, recommends the inspection of all roof seams every six months and replacement of any seam that has failed. There is considerable chatter on most notable RV owner forums regarding this specific issue on [redacted] and [redacted] coaches, and how to avoid the exact damage that Mr. [redacted] is claiming. The poor condition of the seams and the considerable delamination on the sidewall are both evidence supporting the lack of routine maintenance and long-term water leakage. Mr. [redacted]’s policy contract specifically excludes these types of damages from coverage. As a result, we denied Mr. [redacted]’s request for coverage. We provided the specific policy language referenced to Mr. [redacted] and his attorney. Sincerely, Curtis G[redacted] Curtis G[redacted] Catastrophe Manager 1-610-310-0936

(The following copy/paste by Revdex.com staff - LST)[redacted]April 14, 2017 Revdex.com2800 Euclid Avenue - 4th floorCleveland, OH 44115Attn: Melissa [redacted]Re: File Number: [redacted] Customer Name: Patrick T. [redacted]         Claim Number:    ...

 [redacted]         Policy Number:      [redacted]         Policy Type: Personal Auto         NAIC Number:       [redacted]Company Name: Progressive Direct Insurance CompanyMs. [redacted],I’m writing in reply to your email dated March 31, 2017. Thank you for the opportunity to address Mr. [redacted]’s concerns. This is an unfortunate situation where Mr. [redacted] chose a shop for repairs where the shop owner passed away while his Lexus was under repair. This caused extensive delays and as Mr. [redacted] stated, what should’ve been a two week repair caused Mr. [redacted] to max out his 30 day rental coverage and pay out of pocket for additional days. We’ve been working with the shop and Mr. [redacted] regarding his repair concerns. We’ll also continue to work with him on the rental issue to reach a resolution. We’ve been unable to reach Mr. [redacted] and ask him to call Property Damage Supervisor Eric [redacted], at [redacted], so we can help him resolve his concerns. Sincerely, Fred [redacted]Claims Manager

[redacted],
Attached is our response.
Thank you,
Rose S[redacted]
Consumer Relations Specialist
1-440-[redacted]Business response copied and pasted below by Revdex.com staff ** 2/7/17:February 7, 2017Revdex.com 2800 Euclid Avenue, 4th FloorCleveland, OH  44115 Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted]Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Advanced Insurance Company       [redacted], I’m writing in reply to your follow up letter dated February 3, 2017.As [redacted] requested, we’ve canceled the policy effective January 31, 2017, and will refund $143.20 to his bank account on February 12, 2017. He should see the refund in his account within two or three days after that date.I’m sorry for the inconvenience [redacted] experienced. If you have any questions, please feel free to call me at 1-440-[redacted].Sincerely,Rose S[redacted]Rose S[redacted]Consumer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Doretha [redacted] Progressive did not address my complaint. I never mentioned that I wanted to be reimbursed for my rental. I am well aware that the rental car is covered under the insurance policy. Maybe he should try reading my complaint again and not make any rediculous assumptions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

(The following was copy/paste by Revdex.com staff - LST)[redacted]February 28, 2018Revdex.com2800 Euclid Avenue - 4th floorCleveland, OH 44115Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted]  Policy Number: [redacted] Policy Type: Personal AutoNAIC Number: [redacted]Company...

Name: Progressive Direct Insurance CompanyMr. T[redacted]Thank you for sending us Mr. S[redacted]’s concerns with our coverage denial. I hope the following is helpful to explain why we denied his claim.   On October 7, 2017, Mr. A[redacted] bought a policy with us on our website. He chose Bodily Injury Liability, Property Damage Liability, Uninsured/Underinsured Motorist Bodily Injury, and Comprehensive Coverage. He didn’t choose Collision coverage. If a customer indicates that they lease and/or make payments on their vehicle, we provide a recommended coverage package that includes Comprehensive and Collision coverage. Our online quoting system provides a link explaining that their finance company may require Comprehensive and Collision coverage. I’ve included an example of what a customer sees when purchasing a policy online.Mr. A[redacted] signed the Application for Insurance electronically, and we issued several Coverage Summary Pages showing the coverages he requested. All indicate that no Collision coverage was purchased since the policy start date of October 7, 2017. I certainly empathize with Mr. A[redacted]s situation, and I’m sorry we can’t honor the request to pay for the damages to his vehicle. We must honor the type of coverage he chose to purchase. If you have any questions, please call me at [redacted]. Sincerely, Lisa F[redacted] Lisa F[redacted]Consumer Relations Specialist Enclosures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Quote from Progressive: "Ms. T[redacted]At your requests, we made two additional attempts to reach Mr. M[redacted] by phone and two additional attempts by email with no response. Currently we consider this claim closed, but if Mr. M[redacted] presents additional information to support his claim we’ll be happy to review the information provided.Sincerely,Scott [redacted]Scott W[redacted]Claims Manager"The above statement is a flat out lie. The facts have been presented and Progressive will be held accountable for the damages to our vehicle. The vehicle has been well maintained and now it is destroyed. Progressive is refusing to complete the repairs because they provide shoddy incomplete work in order to steal from the customers. All the facts have been presented there is no further need for any documentation. The vehicle has been inspected several times and all parties involved know that this is WRONG. The vehicle was never inspected or repaired completely from the start. In fact the moment we dropped the vehicle the Progressive Claims Center in Rutherford, NJ completely disregarded the damages.  When something happens as a result PROGRESSIVE will be held accountable.Thank-You![redacted]

Please see our response attached.Business response copied and pasted below by Revdex.com staff MT 4/20/17:April 18, 2017Revdex.com2800 Euclid Avenue, 4th FloorCleveland, Ohio 44115Attn: Melissa T[redacted]RE: File Number: [redacted] File Name: [redacted] Claim Number: [redacted] Policy Type: Personal Auto NAIC Number: 155-21735 Company Name: Progressive Premier Insurance CompanyMs. T[redacted]I’m writing in reply to Mr. S[redacted]s response to my letter dated April 12, 2017. One we received Mr. S[redacted]s rebuttal, we were glad to take another look at his claim. Based on the statements provided from all parties, the scene layout, and location of damages, we’re standing by our liability decision. We’ve offered to pay Mr. S[redacted] his total damages, less the 20 percent responsibility assigned to him, which amounts to $902.98. Mr. S[redacted] chose to reject our offer. We’ve tried to contact Mr. S[redacted] multiple times to discuss his concerns but have been unsuccessful.I’m sorry for the inconvenience Mr. F[redacted] experienced because of this claim. I know he was hoping for a different answer, and I really wish I had better news for him. If you have any questions, please call me at 1-440[redacted] Sincerely,Ryan L[redacted]Ryan L[redacted]Claim Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I have worked with [redacted] and the issue is resolved to my satisfaction.Thank you for your assistance .
Regards,
[redacted]

Here is the Original  Comps  I sent to Progressive representative , Jessica L [redacted]. These are comps in local market with 50 miles distance and I think fair market value of the car. Comp1.  Used 2001 Toyota RAV4 4WDMileage: 156,863Price : $6995 Dealer:[redacted] [redacted]
[redacted] 
[redacted]
[redacted]Comp2.Used 2001 Toyota RAV4 2WDMileage: 191,623[redacted]
 
[redacted]
 
[redacted]Price : $3900VIN:[redacted] Comp3.2001 Toyota RAV4 Base 4WD Mileage: 195,966 Price :$5,990 Dealer:[redacted]
[redacted]VIN:[redacted] Comp4. Used 2002 Toyota RAV4 AWDMileage: 191,284Price :$6900Dealer :[redacted]
 
[redacted]
 
[redacted]VIN:[redacted]COMP5. USED 2001 TOYOTA RAV4 4WDMILEAGE: 175,257PRICE : $6910DEALER :[redacted]
 
[redacted]
 
[redacted]VIN:[redacted]

May 26, 2015Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Select Insurance...

Company
[redacted],I’m writing in reply to your letter dated May 19, 2015.On November 5, 2014 [redacted] bought a six month auto insurance policy with us via the internet for $884 and made an initial payment of $149.11. He opted to have his payments automatically withdrawn from his checking account with an Electronic Funds Transfer (EFT) bill plan. [redacted] changed his due dates on the automatic scheduled payments starting in December to April of 2015, from the 5th of each month to the 15th of each month. On December 12, 2014, he removed himself from the EFT bill plan and requested an invoice via the United States Postal Service (USPS). At the time of this change, his December 15, 2014, invoice was still due. On December 21, 2014, we issued a Cancel Notice with an effective date of January 2, 2015, for $148.33. On this same day, [redacted] made this payment via the internet. On January 2, 2015, we issued an invoice for $152.33 due by January 18, 2015. Because he didn’t make this payment on time, on January 23, 2015, we added a $5 late fee to his policy.On January 25, 2015, we issued a Cancel Notice for $152.33 with an effective date of February 6, 2015. [redacted] made this payment on February 5, 2015, via the internet. On February 19, 2015, he called us and made coverage changes to the [redacted] and the [redacted]. We added $407 to the policy.On February 27, 2015, we issued an invoice with an effective date of March 15, 2015, for $508.16. Because he didn’t make this payment on time, on March 20, 2015, we added a $5 late fee. On March 22, 2015, we sent a Cancel Notice and asked that he make a payment by April 3, 2015. On April 3, 2015, [redacted] contacted us via on line chat and asked to cancel his policy voluntarily effective April 3, 2015. We advised [redacted] of his new amount due of $579.97. We made an accommodation to waive the $50 Cancel Fee applicable to his policy and a $5 late fee. We advised him of his new amount due of $524.97On April 26, 2015, we sent a Collection Letter and asked that he make a prompt payment to the policy for the amount due of $524.87 to avoid further collections.On May 15, 2015, because he never made this payment, the balance was sent to our outside vendor [redacted] can reach them directly at 1-866-[redacted] to make any payment arrangements. I’m sorry to hear of any dissatisfaction with us, I show we did make numerous attempts to speak to [redacted], however; he refused to allow us to contact him via telephone. Each time, he stated he was at work and unable to receive calls. We also advised him when he communicated with us via chat, that supervisors do not use chat for any escalated issues. On several occasions we asked him to call us directly or allow us to call him. He refused to do this each time. Below are the chat dates where we addressed his balance due.  December 2, 1014December 18, 2014January 2, 2015February 19, 2015March 3, 2015March 13, 2015March 16, 2015, call was disconnectedMarch 23, 2015March 24, 2015April 3, 2015May 18, 2015Currently, this amount is valid and due immediately. He would need to contact the collection agency to make any payment arrangements. If you have questions, please call me at 1-440-[redacted].  Sincerely,[redacted]Consumer Relations Specialist

May 19, 2016Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Casualty Insurance CompanyMs....

[redacted],I’m writing in reply to your letter dated May 12, 2016. Mr. ** began his policy on March 18, 2016, through his broker, The Visionary Insurance Brokerage. At that time, he made a payment of $360.81 and signed his Application. On the Application, there is a section of three questions that we ask. One of them is “Have all the household residents 16 years of age or older, all regular operators of the vehicles described in this application, and all children who live away from home who drive these vehicles, even occasionally, been disclosed in the ‘Drivers and household residents’ section?” Mr. ** answered yes to this. On March 29, 2016, we sent him a notice requesting that he call us to verify information on his policy by April 12, 2016. We didn’t receive a call, so we sent him a Cancel Notice. It stated that he needed to call us or his policy would cancel effective May 8, 2016. Mr. ** called us on April 18, 2016, and we discussed his policy with him. We found that he lived with his parents and sisters. Because they are family household members, they need to be listed on the policy. That same day, effective March 18, 2016, we added [redacted], and [redacted] to the policy. This increased the policy $1,480 for the six months. [redacted] and [redacted] were added as Mr. **’s parents and we requested proof of other insurance in order to change them from rated drivers. [redacted] and [redacted] were both added as other relation, list only, and never licensed. We sent Mr. ** and email requesting that he provide other insurance proof for his parents. Unfortunately, we never received this requested proof. Mr. ** canceled his policy effective April 28, 2016. After cancel, there is a valid balance due of 445.31. He made this payment on May 11, 2016. If Mr. ** would like to provide proof that his parents had other insurance, he can email it to me at [email protected] or fax it to me at 1-888-569-8942. Once received, I’ll review the proof and update the policy accordingly. I’m sorry for any inconvenience Mr. ** has experienced. If you have questions, please call me at 1-440-620-6945.  Sincerely,Stephanie C[redacted]Stephanie C[redacted]Consumer Relations Specialist

(The following was copy/paste by Revdex.com staff - LST)[redacted]May 26, 2017Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: Lou Re: File Number: [redacted] Customer Name: Theresa [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC...

Number: 155-29203 Company Name: Progressive County Mutual Insurance CompanyMr. [redacted],Thank you for your letter dated May 22, 2017. I understand Ms. [redacted]’s concerns regarding the return of her deductible. On May 25, 2017, I tried to contact her, but was unsuccessful.I have good news! I’ve reviewed the claim with our Subrogation Department and confirmed that we’ve received most of the damages owed, allowing us to reimburse Ms. [redacted] directly for the deductible she paid to the repair facility.On May 25, 2017, we mailed a draft for $249 to her residence. She should receive it within the next 10 days.I’m sorry for the inconvenience that Ms. [redacted] experienced as we sought recovery. If you have any questions, please feel free to call me at [redacted]Sincerely,Theron [redacted]Claims Manager

(The following was copy/paste by Revdex.com staff - LST)[redacted]June 1, 2017Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted]Claim Number: [redacted]Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Advanced Insurance CompanyMr. T[redacted],Thank you for your follow up email dated May 25, 2017. Unfortunately, we don’t have any record of Ms. [redacted] requesting Physical Damage coverage in writing, online, or over the phone. Through our investigation, a record of her discussing and/or requesting the coverage wasn’t found.I’ve provided you with the most relevant information we have on record to show the coverage that Ms. [redacted] requested. These records are her electronic[redacted] signed Application and a copy of her Coverage Summary.    If you have any questions, please call me at [redacted]. Sincerely, Michael D[redacted]Claims Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was with my wife on several occasions when the beeping from the snap shot device occurred.  As a police officer I can confirm it was in no way hard braking of any sort, nor was there any weather conditions that would make this occur.  Further as this was only one third of the graded criteria I am amazed that this would be considered a 98% reduction in what they started was a possible 30% discount...I am truly amazed at this as my wife is a 58 yoa female with a perfect driving record.  Since I put this complaint up I have received comments from several others who have the same complaint.  I am saddened that a company would use this as a sales pitch and then be so totally false in their statements,  I for one am willing to inform others and cancel my policy.  
Regards,
[redacted]

[redacted]Attached is our response.Thank you,Rose S[redacted]Consumer Relations Specialist[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted]Date: Fri, Aug 7, 2015 at 12:40 PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #[redacted].To: [redacted]Good Afternoon [redacted],I greatly appreciate your efforts to resolve this issue. I read the attachment to the email that you sent me. Ms. Julie C[redacted] letter to the Revdex.com states the facts and I have no issues with it in ref to their decision.However, my complaint was in reference to the service that I received from  Derek I[redacted], Claims Generalist. Derek was unprofessional, interruptive and bullying during his calls with me in reference to this accident claim.  In fact, speaking with Stacy A[redacted] Senior Customer Claims Representative with [redacted] who is currently handling this accident case now, she stated that when she contacted Progressive Insurance to request information on the case she was hug up on by another progressive representatives. One will expect a much better, professional and curtious service from a reputable insurance company of course! I have never seen anything like it! Progressive needs to revisit their services and make adjustments as needed to serve the people but not to bully them! Thank you again,[redacted]
Regards,
[redacted]