Progressive Corporation

Attached is the response for file #[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached pictures from the incident that night, Progressives client [redacted] damaged my car with his wheel as he side swiped me that night. My kids are witnesses to that incident and are old enough to make a statement.  So of course you would not see any damage as my car is low to the ground and his car is really high.  The damaged caused was by his wheel when he ran me off the road that night.  And of course he would deny any wrong doing as he ran from the scene and sped off as if nothing had happened when I honked at him and had to follow him in order to get his tag number.  This needs to be repaired by Progressive as your client caused damage and is lying about it.  
Regards,
[redacted]

Response and attachments

August 8, 2016Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Garden [redacted] Insurance CompanyMs....

[redacted],I’m responding to your letter dated August 4, 2016. Thank you for the opportunity to clarify the situation.I have reviewed Mr. [redacted]’ claim and I’m sorry for any breakdown in customer communication and service. It’s our goal to return every phone call we receive in a timely manner and to help our customers swiftly resolve their claim. We will strive to meet this goal on any future contact by The [redacted]’.  In the complaint Mr. [redacted] asked that we return [redacted]s’ calls/messages so that they can take possession of the vehicle and pay out.  On August 4, 2016 we contacted both the salvage yard (Insurance Auto Auctions) and [redacted]. We gave the salvage yard permission to have [redacted] pick up the vehicle and then  advised [redacted] the vehicle was released and ready for pickup. The [redacted] representative [redacted]d they would dispatch the vehicle to be picked up on August 5, 2016.If I can be of any further assistance, please call me at 1-215-530-1577. Sincerely,Michael J. P[redacted]Michael J. P[redacted]Claims Manager

[redacted] [redacted]September 13, 2017Revdex.com 2800 Euclid Avenue, 4th FloorCleveland, OH  44115 Attn: Lou [redacted]Re: File Number: [redacted] Customer Name: James [redacted]Policy Number: 911291296 Policy Type: Personal Auto NAIC Number:...

155-37605 Company Name: Progressive Marathon Insurance Company      Mr. [redacted],I’m writing in response to your letter dated September 6, 2017. Thank you for forwarding Mr. [redacted]’s concerns about the balance due on his policy. I’ve reviewed the policy and appreciate the chance to explain what happened and why we referred the balance to collections.On July 20, 2017, we canceled the policy at Mr. [redacted]’s request and sent him a bill for the remaining balance due of $428.72. We charged $2,249.22 for coverage from February 26, 2017 to July 20, 2017, $20 in installment fees and $140.90 for Michigan Catastrophic Claims Association (MCCA) fees, for a total of $2,410.12. Mr. [redacted] paid $1,981.40, leaving a balance due of $428.72.On August 9, 2017, we sent Mr. [redacted] a second bill for $428.72, which explained that failure to pay the remaining balance would result in a referral to collections.On August 18, 2017, Mr. [redacted] did contact us via a Chat session, asking why he had a balance due. We explained the reason for the balance, and let Mr. [redacted] know that he could make payments toward the balance, because it hadn’t been turned over to collections yet. We again explained that we send two notices before we refer to collections. Mr. [redacted] made a payment of $50 that day, and on August 29, 2017, we referred the remaining balance to collections. Then, on September 1, 2017, Mr. [redacted] paid $378.72, satisfying the balance owed. I’m sorry for the misunderstanding. If you have any questions, please call me at [redacted]. Sincerely, Rose [redacted]Rose [redacted]Consumer Relations Specialist

June 5, 2015Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: [redacted]Re: File Number:  [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name:...

Progressive County Mutual Insurance Company
[redacted],I’m writing in reply to your letter dated June 1, 2015.We appreciate the opportunity to clarify the situation. [redacted] chose to have his policy payments electronically drafted from his checking account on an Electronic Funds Transfer (EFT) bill plan. On March 4, 2015, we sent an EFT notification advising [redacted]i of his March 14, 2015, payment. On March 25, 2015, we removed EFT and the policy increased $17.06.On March 29, 2015, we received a nonsufficient notice for the March 14, 2015, payment. We added a $20 Return Payment fee. That same day, we sent out a Cancel Notice effective April 9, 2015, for $109.13.On April 5, 2015, [redacted] called us and stated he had been a victim of identity theft. He advised that [redacted] had closed his account and that he would call in the next day to make his payment. On April 7, 2015, [redacted] called us and stated that he had not received his new bank account information. He advised that he would make a payment before the cancel date. Page 2On April 9, 2015, [redacted] called us again without a payment and asked us for an extension of this cancel date. We made an accommodation to extend his date to April 16, 2015. On April 16, 2015, he called us and made a payment. We we reinstated his policy. Because the payment collected during this reinstate was the March 14, 2015, payment, he immediately received another bill for April and May. On April 28, 2015, we sent a bill for $ 237.64 due by May 14, 2015. Because this payment was not made, we sent a Cancel Notice effectiveMay 28, 2015. On May 28, 2015, [redacted] called us and we made another accommodation to extend this cancel to May 29, 2015. On May 31, 2015, [redacted] called us and asked for another accommodation. He wanted to make a partial payment originally due on May 29, 2015. He stated his father was in the hospital and that he’s finances were depleting due to those medical bills. We denied his request and are unable to make any further billing accommodations on this policy. [redacted]’s policy would have a normal monthly payment of approximately $118. The policy continued to fall behind during the time it remained active and, therefore, a bill for two months were sent on the last billing cycle. Currently, the policy is canceled and the amount due for $216.62 is valid and due by June 14, 2015. I’m sorry for any inconvenience this situation has caused [redacted]. If you have questions, please call me at 1-[redacted]  Sincerely,[redacted]Rose V[redacted]Consumer Relations Specialist

July 3, 2015Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted]Customer Name: [redacted]Claim Number: [redacted]Policy Number: [redacted]Policy Type: Personal AutoNAIC Number: [redacted]Company Name: Progressive Paloverde...

Insurance Company[redacted],I’m writing in reply to your letter dated June 26, 2015. Thank you for the opportunity to clarify the situation.In review of [redacted]’s policy history, his Collision coverage deductible has been $1,000 since he purchased the policy on December 3, 2014. While he has made changes to his policy since that time, these changes did not involve his Collision deductible. Based on this, we are unable to waive his $1,000 deductible for the damages that occurred in this loss.We have inspected [redacted]’s vehicle and are working with him on finalizing the repairs. Liability is currently under dispute, and our claims representative has encouraged him to use his coverages for repairs.I’m sorry for any inconvenience [redacted] has experienced. If you have questions regarding the policy, please call Anna O[redacted] at 1-[redacted]. If you have questions regarding the claim, please call me at 1-[redacted]Sincerely,Mira M[redacted]Mira M[redacted]Claims Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Joseph [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Brien [redacted]

(The following was copy/paste by Revdex.com staff - LST)[redacted]March 8, 2018Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Claim Number: [redacted] NAIC Number: [redacted] Company...

Name: Progressive Direct Insurance CompanyMr. [redacted]I’m responding to your letter dated February 11, 2018. Thank you for forwarding Mr. B[redacted]s’ concerns. I’m sorry to hear that he’s disappointed with our service.After Mr. B[redacted]s sent us the information about his claim through our Mobile App, our system generated an automatic reply. We’ve reviewed the screen shots of the notifications that Mr. B[redacted]s sent us from his phone. He first received confirmation that we had received his information through our Mobile App, on February 10, 2018, at 4:22 p.m. The secondary email that we sent provided information, such as the claim number, and details about how Mr. B[redacted]s could reach his claims representative directly. This email was sent on February 11, 2018, at 10:00 a.m. Our automated initial response does let the customer know that they will receive a secondary email in the next few hours; however, this timeframe varies depending on the volume of claims we receive at any given time. I know Mr. B[redacted]s feels otherwise, but we believe the secondary email was sent in an acceptable timeframe.  We also try and set the expectation that a representative will reach out to the customer by 5:00 p.m. the next business day (our Claims Department is closed on Sunday), which we did meet. We took a recorded statement from Mr. B[redacted]s on Monday, February 12, 2018, at 10:12 a.m. His vehicle has already been repaired and ret[redacted]ed to him as of February 20, 2018.  I understand that this is not the answer Mr. B[redacted]s was hoping for, but we respectfully decline his request to reimburse or waive his deductible.Should you have any questions, please contact me at [redacted] Sincerely,Rebecca M[redacted]Rebecca MullenNational Claims Unit

April 8, 2016Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted]   File Name:   [redacted]  Claim Number: [redacted]   Policy Type: Personal Auto  NAIC Code: [redacted] Company Name: Progressive Specialty Insurance Company    Ms. [redacted],I am writing in reply to your inquiry dated March 31, 2016. Thank you for the opportunity to clarify the situation. I understand Ms. [redacted]’s frustration during this process, but we have not received documentation indicating the value of her vehicle diminished due to the accident. She is asking for pre-payment toward a potential and unsubstantiated loss.All of Ms. [redacted]’s claims of diminished value are still speculative:If her car would receive less in trade-in than she speculates she is entitled to, then what documentation is there that this diminished value is a result of the accident? If we returned the vehicle to pre-accident condition after repairs, which Ms. [redacted] indicates happened; a diminished value would not exist. What is Ms. [redacted] basing the perceived value of her car on, other than speculation about the trade in value pre and post-accident? Trade-in value does not necessarily equal market value. Market value specifically takes options like mileage, condition, etc. into account. During a trade in, these are not specifically considered. It is appropriate to consider a car’s market value, rather than its trade-in value, if we were to consider a diminished value claim. Ms. [redacted] has not provided documentation that her vehicle is on [redacted], which is the primary basis of Ms. [redacted]’s claim. We will continue to consider Ms. [redacted]’s claim if documentation is provided. At this time, Ms. [redacted] has not proven diminishment of value. If you have any questions, please call me at 1-484-714-3331Sincerely, Bobbi B[redacted]Bobbi B[redacted]Claims Manager

January 19, 2016Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408Attn:  [redacted]    Re:  File Number: [redacted]        Customer Name: [redacted]       Claim Number: [redacted] ...

     Policy Number: [redacted]       Policy Type: Personal Auto       NAIC Number: [redacted]       Company Name: Progressive Advanced Insurance Company Ms. [redacted],I’m writing in reply to your letter dated January 15, 2016. I appreciate the opportunity to clarify the situation.On August 10, 2015, Mr. [redacted] reported a claim with us. The fact of the loss is that he hit a tire tread (retread) with the front of his vehicle. The damages to the center lower edge of Mr. [redacted]'s vehicle bumper is consistent with the facts of loss as reported. However, the damage being claimed to the left front hub cap isn't consistent with the facts of loss. Therefore, we are unable to pay for this as part of the loss. I'm sorry for the inconvenience caused. If you have any questions, please call me at 1-520-918-8674. SincerelyDavid S[redacted]David S[redacted] Claims Manager

[redacted]May 24, 2017Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: Jennifer [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal...

Auto NAIC Number: [redacted] Company Name: Progressive County Mutual Insurance CompanyMr. [redacted],Thank you for your letter dated May 18, 2017. We appreciate the opportunity to address Ms. [redacted] concerns.We’re sorry that Claims Representative Patricia [redacted] didn’t obtain a Spanish Interpreter for her conversation with Ms. [redacted]. We strive to make the claims experience as easy as possible and should always obtain a Spanish Interpreter if one is requested.Claims Supervisor Tony [redacted] has spoken with Ms. [redacted] and will be listening to all recorded conversations between Ms. [redacted] and Ms. [redacted]. He will provide feedback to Ms. [redacted] to ensure we’re providing an excellent customer experience for all our customers.We understand that no one likes to see their insurance cost increase, but some changes will cause the price to increase. We’ve reviewed all changes that resulted in an increase and can confirm that all the changes were warranted: Effective December 9, 2015, we added Ms. [redacted] to the policy due to a claims investigation. Ms. [redacted] has accidents and violations that impacted the price of the policy. These accidents and violations also resulted in the removal of the 3 Year Safe Driving discount.On September 8, and 9, 2016, rental coverage was added and adjusted for the 2013 Nissan Sentra. On September 20, 2016, the Nissan was replaced with a 2016 Mazda 3.Effective February 6, 2017, Mr. [redacted] occupation level was updated.While it's fairly new to us, the use of occupation as a rating variable has become common in the industry. Before adopting occupation as a rating variable, we gathered and analyzed data and found that the likelihood of having an accident does have a correlation with occupation. However, it's important to keep in mind that occupation is one of many variables used to determine the rate, and the impact on the premium of any one variable is generally minor.I know this isn’t what Ms. [redacted] wants to hear; I wish I had better news.If you have claims questions, please feel free to call Mark [redacted] If you have any questions regarding the policy, please call Gwendolyn [redacted]Sincerely,Mark [redacted] Gwendolyn [redacted]Claims Manager Consumer Relations Specialist

[redacted]

[redacted]May 2, 2017Revdex.com 2800 Euclid Avenue, 4th FloorCleveland, OH  44115 Attn: [redacted]Re: File Number: [redacted] File Name: John [redacted] Claim Number: [redacted]Policy Type: Personal Auto NAIC Number: [redacted] Company...

Name: Progressive Northern Insurance Company      Mr. [redacted],I’m writing in response to your letter dated April 26, 2017. Thank you for making us aware of Mr. [redacted] concerns. I understand that he doesn’t agree with our settlement offer for the total loss of his 2003 Saturn Vue. Here’s a summary of our claim handling.On October 4, 2016, Mr. [redacted] was involved in an accident with our customer, Daniel [redacted]. We investigated the claim and accepted liability on Mr. [redacted] behalf.On October 24, 2016, we inspected Mr. [redacted] vehicle and deemed it a total loss. We immediately reimbursed Mr. [redacted] for his out of pocket tow bill expenses and for a copy of the police report. (Both payments cleared on November 2, 2016). In lieu of a rental vehicle, Mr. [redacted] asked that we pay him for the loss of use. We paid him $200 for the loss of use as requested. (This payment cleared on October 31, 2016). Mr. [redacted] 2003 Saturn was appraised using a state approved methodology that considers the year, make, mileage, packages and/or aftermarket options, and the current condition of the vehicle. This information is then used with a market survey of comparable vehicles (same year/make/model) that are currently available for sale, or had been sold within the last 60 days.       On October 25, 2016, our claim representative reviewed our settlement offer withMr. [redacted], but he refused our offer. Mr. [redacted] told us he wouldn’t accept that his vehicle was considered a total loss and wanted us to pay to have the vehicle repaired. We tried to work with Mr. [redacted] to resolve his concerns on October 26, 2016, October 28, 2016, and again on October 31, 2016.  On November 2, 2016, Mr. [redacted] sent an email letting us know that he’d secured an independent appraisal of his vehicle that showed it was valued at $600 more than our valuation. He asked us to “split the difference” and pay him an additional $300 for the settlement of his claim. We asked Mr. [redacted] to send us a copy of this independent appraisal so we could review it, but he refused. On November 2, 2016 and November 3, 2016, we left messages for Mr. [redacted] asking him to call us. We didn’t receive a response.On November 4, 2016, we spoke to Mr. [redacted] and tried to discuss settlement options with him. Mr. [redacted] told us that he was getting an attorney and asked to speak with the vehicle appraiser. On November 8, 2016 and November 9, 2016, our appraiser called Mr. [redacted] and left him messages. Mr. [redacted] didn’t return the calls. On November 10, 2016, we sent Mr. [redacted] an email letting him know that we’d like to review his concerns and resolve his claim. Mr. [redacted] responded stating that he’d gather the information. We tried to reach Mr. [redacted] again on November 17, 2016, November 21, 2016, November 28, 2016, and November 30, 2016, but didn’t receive a response.On November 30, 2016, we sent Mr. [redacted] a letter letting him know that we were closing his claim because we didn’t hear back from him. We’ve explained to Mr. [redacted] that we’d be open to review the independent appraisal on his vehicle’s value. Unfortunately, he’s refused to send us the information. While Mr. [redacted] insists that his vehicle was in “excellent” condition, we have photos that confirm damage to numerous interior components, paint and body damage, and an obvious engine leak. These items impacted the overall value of his settlement.Pursuant to NH RSA Ins. 1002:15, we’re obligated to compensate Mr. [redacted] for the fair market value of his vehicle at the time of the loss. We feel that we’ve done this using a state approved methodology. As explained above, we already compensated Mr. [redacted] for the loss of use of his vehicle. We wouldn’t be responsible for any “extended loss of use of the vehicle” because the delays in settlement have been caused by Mr. [redacted]s refusal to provide the information we asked him to send, despite our numerous attempts to resolve his claim.  At this time, we remain open to discuss settlement of Mr. [redacted] total loss claim. We’re happy to review any additional documentation that he can provide to suggest that our valuation is inaccurate. We’re still willing to honor our previous settlement amount and work with Mr. [redacted] to resolve this claim.I’m sorry for the inconvenience Mr. [redacted] experienced because of this loss. If you have any questions or concerns, please feel free to call me directly at [redacted].Sincerely,Elizabeth [redacted]NH MRR Supervisor

Consumer Relations Department 6300 Wilson Mills Road, N71C Mayfield Village, OH 44143 Fax: 1-888-569-8942 [email protected] May 5, 2016 Revdex.com 2800 Euclid Avenue - 4th floor Cleveland, OH 44115 Attn: [redacted] Re: File...

Number: [redacted] Customer Name: [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Premier Insurance Company of Illinois Ms. [redacted], I'm writing in reply to your letter dated April 29, 2016, and an email we received directly from Ms. [redacted] on April 28, 2016. Ms. [redacted]s vehicle was towed to a shop of her choice for repairs on April 1, 2016. The shop wouldn’t allow us to inspect her vehicle until April 11, 2016, when it was deemed a total loss. We tried to move Ms. [redacted]s vehicle to a storage free location when it was released on April 14, 2016, but the shop wouldn’t allow pickup of the vehicle until April 21, 2016, which resulted in additional daily storage charges. In addition to excessive daily storage charges, the shop Ms. [redacted] chose also charges fees that aren’t reasonable and customary in the local market place. I’m sorry for Ms. [redacted]s frustration. While she’s free to choose whatever shop she prefers for repairs to her vehicle, as her insurance company, we’re only obligated to pay for reasonable and customary charges at this shop as dictated by the local marketplace. Due to this, we deducted $525.34 from Ms. [redacted]s total loss settlement in addition to her $500 deductible. If you have any questions, please call me at 1-404-439-7127. Sincerely, 
Roy B[redacted]Roy B[redacted] Claims Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Progressive is negating the fact that I called April 28th,2017. I was told that my policy was not going to cancel! I only called on the 5th because I received an email saying my policy had in fact canceled. I attached proof of this phone call to Progressive since my attempt to talk to the underwriters multiple times is going unnoticed. On April 28th I was told there was NO record of my policy being canceled and I thought it was odd. Progressive is truly handling this situation irrationally and its unappreciated since I have been a valued customer who has always paid what I owed to progressive.
Regards,
Cydney [redacted]

September 13, 2016Revdex.com2800 Euclid Avenue - 4th floorCleveland, OH 44115Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted]         Claim Number:       [redacted] Policy Type: Personal AutoNAIC Number: [redacted]Company...

Name: Progressive Paloverde Insurance CompanyMs. [redacted],I’m writing in reply to your email dated September 4, 2016.   [redacted] filed this claim with us on July 22, 2016. According to Ms. [redacted]’s statement, she swerved to avoid a collision and went off the road and into a large puddle of water. We promptly inspected Ms. [redacted]’s vehicle on July 25, 2016. Our inspection revealed the only apparent loss related damage was minor flooding and water damage to the carpet of her 2013 [redacted]. We inspected the air cleaner, the undercarriage, the mechanical and electrical components, and the only evidence to support a loss was the water damage to the front floor board carpets on the driver side. We replaced both the carpet and the carpet pad and the vehicle was subsequently delivered back to Ms. [redacted].   After the loss related damages were repaired, Ms. [redacted] contacted us and advised she was having continued issues with her vehicle. She now claimed that water has also damaged her engine and transmission. This vehicle has been inspected by four independent repair facilities, including two [redacted] dealerships. [redacted], [redacted] and [redacted], [redacted], and [redacted] have all inspected this vehicle. In addition to our assessment, these shops have also been unable to find any additional loss related damage to Ms. [redacted]’s vehicle. As Ms. [redacted] admits in her complaint, [redacted] has stated this is an internal transmission issue. Both [redacted] and [redacted] have noted that there was excessive wear present. The oil was very black, required an oil change, and the air cleaner was extremely dirty. It was noted that the vehicle had extremely high miles for the age at over 139,000, and they advised us the vehicle appeared to be in need of maintenance. According to [redacted], the vehicle also needs a transmission due to an internal failure. Relying on the independent assessments of four repair facilities, we subsequently denied payment for any engine or transmission damage as we were unable to find any evidence to support it was related to her claim of driving off the road and into a puddle.I appreciate the opportunity to review Ms. [redacted]’s complaint and our handling of her claim. Considering the information we have received, I respectfully support our handling of this claim.  I'm sorry for any frustration Ms. [redacted] has experienced with this claim. If you have any questions, please call me at 1-610-310-0936.Sincerely,Curtis G[redacted]Curtis G[redacted]Catastrophe Manager

November
16, 2015
RevDex.com
2800
Euclid Avenue, 4th
Floor
Cleveland,
OH 44115-2408
Attn:
A[redacted]
 
Re: File
Number: [redacted]
File
Name: [redacted]
Customer
Name: [redacted]
Claim
Number: [redacted]
Policy
Type: Personal...

Auto
NAIC
Number: [redacted]
Company
Name: Progressive Direct Insurance Company
 
 
[redacted],
 
I
am writing in reply to your inquiry dated, November 4, 2015. Thank
you for the opportunity to provide additional information regarding
this situation.
 
The
complaint arises from an accident that occurred on October 16, 2015,
which involved [redacted]’s 17 year old daughter, [redacted], and
our customer,
Jacob
Parham. We spoke to [redacted] on October 17, 2015, and secured his
permission to speak directly to [redacted] to secure a recorded
interview.
 
On
October 19, 2015, we secured [redacted]’s statement and confirmed
she wasn’t injured in the accident.
 
On
October 27, 2015, we informed [redacted] his [redacted] was a
total loss and offered him $3,201 to settle his claim. He advised he
would like to do some research of his own and would get back to us.
It wasn’t until
November
3, 2015, we were aware that [redacted] was injured in the accident,
as this is when we received an email that was sent by [redacted] on
November
1, 2015. His email was inquiring about [redacted]’s injury claim and he
further advised he wasn’t happy with the total loss offer. We
responded to
[redacted] that same day and discussed his daughter’s injury. An offer
of $1,000 plus medical bills incurred was made in an effort to settle
the claim. [redacted] advised he wanted to discuss the settlement
with his wife and would get back to us.
 
On
November 5, 2015, we called [redacted] and he advised us he was
considering hiring an attorney as he wasn’t happy with the total
loss or injury offer. We further attempted to discuss settlements for
both claims, but [redacted] stated he wanted to talk to an attorney,
thus the discussion ended. Later that same day, we contacted [redacted] in attempts to resolve his claim.
 
On
November 6, 2015, [redacted] agreed to settlement for [redacted]’s
injury, but he wanted to wait until a settlement was reached on the
property damage total loss before signing any releases.
 
On
November 11, 2015, [redacted] accepted a revised total loss offer of
$3,879.52 for his [redacted] and an injury settlement of
$3,000 plus medical bills incurred for his daughter [redacted].
 
On
November 12, 2015, [redacted] came into the [redacted] Claims
office and signed documents in exchange for both settlement payments.

 
I’m
sorry for the inconvenience this has caused [redacted]. I If you have
any questions,
please call me at 1-[redacted].
 
 
Sincerely,
 
Julie
C[redacted]
 
Julie
C[redacted]
Claims
Manager

(The following was copy/paste by Revdex.com staff - LST)[redacted]April 27, 2017Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: Lou [redacted]Re: File Number: [redacted]   Customer Name: Lisa [redacted]  Claim Number: [redacted] Policy Number: 33084059-1  Policy...

Type: Personal Auto   NAIC Code: [redacted]  Company Name: Progressive Premier Insurance Company of Illinois          Mr. [redacted],I’m writing in reply to your inquiry dated April 17, 2017. I understand that Ms. [redacted] is upset that we’re unable to cover her loss. I’m happy to review her claim to see what happened. Ms. [redacted] was driving her 2014 Chevrolet Sonic on March 15, 2017, and her vehicle was rear ended by an uninsured motorist. The two drivers exchanged information, but they did not call the police. Unfortunately, we were not able to confirm the other driver involved in the loss, which means we’re unable to provide Uninsured Motorist Property Damage coverage. We also reviewed the claim to see if we could cover the loss under Ms. [redacted]’s Collision coverage. Unfortunately, her policy has a $1,000 deductible, and the initial estimate is under $1000, so we’re unable to make payment. I wish I had better news for her.I’m sorry for the frustration this caused. If you have any questions, please feel free to call me directly [redacted].Sincerely, Jim [redacted] Claims Manager Attachment