Progressive Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have emailed Mr. Jeff P[redacted] and called him with the contact information he provided in his response to the Revdex.com. To date he has not contacted me, neither has progressive to resolve this issue. In the email I sent on February 2nd, 2015 at 1:39 PM, to Mr. P[redacted] at the cc'ed email address and in the letter from Mr. P[redacted] I attached the insurance card showing the vehicle was covered by another insurance company as of 09/30/2015. Please have Progressive adjust or credit my account accordingly, cancel my account of that date, and remove all negative information from my credit report. I have already had my new insurance company handle the fact that progressive incorrectly advised the NC DMV that I was without Liability insurance. My New insurance company is very responsive and attentive to my needs as a customer. I just want this nightmare with Progressive to end and for them to be out of my life! Please! I have done everything they have asked of me and still I get no response and no action. Help me, please.
Regards,
[redacted]

I don't have any information relative to this policy since it has been well over two years.  I checked my credit report and was shocked that Progressive had this placed on my credit report.  It was a policy that was purchased ONLINE when I lived in [redacted]  You should have it...

under my driver's license number which was [redacted].  My date of birth is [redacted].  I am in the process of obtaining a three bureau credit report; however, submitting that via email with my social security number and other personal information goes against my better judgment.  The last four of my social are [redacted] is you can do a search based on that ...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
---------- Forwarded message ----------From: [redacted] <[redacted].org>Date: Tue, Jun 7, 2016 at 6:28 PMSubject: Complaint [redacted]To: "[email protected]" <[email protected]>Hello, I would like to close this complaint as I received a phone call from progressive stating that this matter is being addressed. Thanks [redacted]Program CoordinatorJFM Inspirations LLCPhone: (480) 343-0086Fax: (602)374-2299

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The letter submitted by the company was more of a message from them because my voicemail is full.  I do not wish to close the complaint until the issue is actually resolved.  I will call the number left in the message and speak to the claims manager today.  If resolved I will follow up with Revdex.comI am also in contact with Kelly who said she was successful in contacting the bank and will send them a check.  I was hoping to have the entire loan paid off.  Will speak with the claims manager to see what they can doI am very happy with the response received so far and hope to have this fully resolved shortly.  Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]Business response copied and pasted below by Revdex.com staff MT 2/28/17:February 27, 2017Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: Melissa [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy...

Type: Personal Auto NAIC Number: 155-16322 Company Name: Progressive Direct Insurance CompanyMs. [redacted],I’m responding to your letter dated February 21, 2016. Thank you for the opportunity to clarify the situation.Mr. B[redacted]nitially quoted his policy online and completed the required information. During the quoting process whether it is online or verbally, we specifically request information for driving history and all claims history in order to accurately rate the policy.Upon providing the information, Mr. B[redacted] only disclosed a traffic violation that occurred on May 7, 2015 for Mrs. B[redacted]. When we used consumer reports to verify the history (MVR and Claims Loss Underwriting Exchange), the reports revealed an At Fault Accident for Mrs. B[redacted] and a Not At Fault Accident for     Mr. B[redacted]. This omitted information significantly impacts the policy rating and changed the price.We disclose that we use all driving and claims history to calculate the policy rate during the quoting process. Our rate filing with the state of Ohio also confirms that we use all driving and claims history to calculate the policy rate.I’m sorry if Mr. B[redacted] doesn’t agree with our underwriting practices and upon his request we did cancel the policy and issued a full refund. Unfortunately, we won’t honor the original quoted price because the information provided to us for the quote was not accurate.If you have any questions, please call me at 1-440-[redacted]Sincerely,Nancy [redacted]Nancy [redacted]Consumer Relations Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

October 19, 2017
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
Attn: [redacted] 
RE: File Number: [redacted]  File Name: Anna L[redacted]
Policy Number: [redacted] 
Claim Number(s): [redacted]  Policy Type: Personal Auto
NAIC Number: [redacted]  Company Name: Progressive American Insurance Company
Mr. T[redacted],
I’m writing in reply to Ms. L[redacted]s rebuttal to my October 4, 2017 letter.
Our position regarding the personal effect items not being covered remains unchanged. If
Ms. L[redacted] has home owner’s insurance, she may wish to contact them and file a claim for the items.
Regarding the two claims, as noted in our
October 10, 2017 response, we feel the incidents were separate. We’ve waived the $250 Comprehensive deductible for each claim. We’re not able to make any other financial allowances.
We remain committed to getting Ms. L[redacted]s vehicle back to pre-loss condition. Our estimator, Sean F[redacted], has been in contact with the body shop and will provide her with weekly updates on the repair status. He has extended
Ms. L[redacted]s rental through October 25, 2017, which is the scheduled repair completion date.
Please don’t hesitate to contact me at
[redacted] with any questions.
Sincerely,
Henry M[redacted]
Claims Manager

November 4, 2015Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115Attn: [redacted] Re: File Number: [redacted] File Name: [redacted] Policy Number: [redacted]Policy Type: Personal AutoNAIC Number: [redacted] Company Name: Progressive Select Insurance Company[redacted],I’m writing in reply to [redacted]’s rebuttal to my correspondence dated October 27, 2015.Because our recorded calls are considered a protected work product, I’m unable to provide a copy to [redacted]. I personally listened to his recorded statement and can confirm everything mentioned in my prior response was exactly how it played out on the telephone call. All of the changes to [redacted]’s policy have taken place and his rate has been reduced. We removed the at-fault accident from his record. It appears all of [redacted]’s concerns have been resolved. Our Claims Manager, Douglas S[redacted] has tried to contact [redacted] several times within the most recent three days, however, was unsuccessful in reaching him.If you have any questions, please call me at 1-[redacted].Sincerely,Ryan L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]whom ever is answer ring this letter is taking informationnreportednin thenpolice report  the officers needed to know all details that could be relevant  because of how it appeared at 12:00am. Does not make the final determination. Those words were not mine and a friend who was drunk and knows nothing kept saying a baseball bat. The claims adjuster said someone chucked a rock.  Basball bat, rock  they would have hit the glass not the frame. I think it's abhorrent that they are trying to use the fact I was a victim against me. The damage where it acccured could not have been done by a person. If that was the case ( a person) it would be just my glass  the damage to the frame is so extensive that they cannot replace the glass because it will no longer fit and seal properly  also  the person who I was abused by no longer lives in [redacted] nor does he come to [redacted] anymore. In addition he is unaware of my current location as far as where I go to friends. I guarantee the police called him and he has proof that he was no where near my vehicle. this is a matter of them trying to use my downfalls against me. Me being a victim of domestic violence. Should have no impact on how they handle my case. The evidence is in the car. My damage was cause by another vehicle. That because apprarent to me when I was told the whole back hatch would need to be replaced.what I saw at 12:00am should not determine how they process my claim. Not only was it pitch dark, I was in shock, and all the damage could not be properly seen.  Plus I have been staying with that friend on and off since the beginning of the year. Didn't make since for him to go out his way to miss the glass  
Regards,
Tangelina [redacted]

August
3, 2015
 
RevDex.com
2800
Euclid Avenue, 4th
Floor
Cleveland,
OH 44115-2408
Attn:
[redacted]
 
Re: File
Number: [redacted]
Customer
Name: [redacted]
Claim
Number: [redacted]
Policy
Type: Personal...

Auto
NAIC
Number: [redacted]
Company
Name: Progressive Direct Insurance Company
 
[redacted],
 
I
am writing in reply to your inquiry dated, July 27, 2015. Thank you
for the opportunity to clarify the matter.
 
The
complaint arises from an accident that occurred on July 8, 2015,
involving [redacted],
while he was using our customer, [redacted]s, vehicle. [redacted]’s complaint states he is unhappy with the service
provided by our claims representative and wanted his claim further
investigated. After this complaint was received, I directed Claims
Supervisor Matt C[redacted] to follow up directly with [redacted] and [redacted] regarding their concerns. Matt attempted to reach both
parties by phone and / or email on July 24, 2015, July 27, 2015, July
29, 2015 and July 31, 2015, with no success.
 
We
have determined that the claimant driver, [redacted], is at fault
for the accident. Based on our decision, we’ve denied liability for
any damages incurred by [redacted]. Unfortunately the policy purchased
by Mr. [redacted] doesn’t provide Collision coverage to repair
the [redacted]. We have assisted as much as possible with reporting
the claim to both [redacted]’s insurance
company, and [redacted]’s insurance company. We’ve made
both aware of our investigation and liability decision.
 
At
this time we’ve closed our claim because there is no Collision
coverage available for damages to Mr. [redacted]’s [redacted].
We will continue to try and contact [redacted] and [redacted] to
resolve their concerns and provide any assistance in handling their
claim with the other carriers involved.
 
I’m
sorry for any inconvenience that Mr. Parsipour has experienced and if
you have any questions please call me at 1-[redacted].
 
Sincerely,
 
Julie
C[redacted]
 
Julie
C[redacted]
Claims
Manager

February 22, 2016Revdex.com 2800 Euclid Avenue, 4th floorCleveland, OH  44115Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Universal Insurance...

CompanyMs. [redacted],I'm writing in reply to your email dated February 13, 2016.Mr. [redacted]'s policy was effective October 11, 2014. On February 2, 2016, we issued a Nonrenewal Notice to Mr. [redacted] advising that he'd had three or more claims since his policy's inception or within the previous 36 months, whichever period is shorter. The notice also advised that when his current policy period expires effective April 11, 2016, we will not renew his policy.At this time we're unable to offer a renewal or offer him a new policy. He can check back with us after a year to see if he's eligible for a new policy. I'm sorry for any inconvenience to Mr. [redacted].If you have any questions, please call me at 1-440-395-3385.Sincerely,Sharon D. S[redacted]Sharon D. S[redacted]Consumer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

(The following was copy/paste by Revdex.com staff - LST)[redacted]June 5, 2017Revdex.com, Inc.2800 Euclid Ave, 4th floor Cleveland, Ohio 44115-2408Attn: Lou [redacted]Re: File Number: [redacted] Customer Name: Austin [redacted] Claim Number: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive County Mutual Insurance CompanyMr. [redacted],Thank you for your letter dated May 30, 2017. I understand Mr. [redacted]’s frustration; unfortunately, his policy does not afford coverage for items not permanently installed in a vehicle. The Texas Auto Policy, Form 9611, Edition 08/15 states: PART IV—DAMAGE TO A VEHICLEEXCLUSIONS—READ THE FOLLOWING EXCLUSIONS CAREFULLY. IF AN EXCLUSION APPLIES, COVERAGE WILL NOT BE AFFORDED UNDER THIS PART IV.Coverage under this Part IV will not apply for loss:9. to portable equipment, devices, accessories, and any other personal effects that are not permanently installed. This includes, but is not limited to:a. tapes, compact discs, cassettes, DVDs, and other recording or recorded media;b. any case or other container designed for use in storing or carrying tapes, compact discs, cassettes, DVDs, or other recording or recorded media;c. any device used for the detection or location of radar, laser, or other speed measuring equipment or its transmissions; andd. CB radios, telephones, two-way mobile radios, DVD players, personal computers, personal digital assistants, or televisions;Mr. [redacted] previously confirmed that the radar detector wasn’t permanently installed in the vehicle.We received a copy of Mr. [redacted]’s invoice; however, it only included charges for a door glass replacement. If Mr. [redacted] has any additional information that could possibly impact the outcome of his claim, he can contact me at [redacted].Sincerely,Heather [redacted]Response Coordinator Glass

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Progressive actions were very unnecessary there is no excuse to make someone contact a person that physically assaulted them just for auto insurance policy!!!! please is not that serious damn it I provided my apartment lease that should have been good enough.  This sorry company Is still trying to justify their actions is not cool with me! 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Rochelle [redacted]

Progressive agreed to pay $50 back to me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.If payment is not made on time, this case should be reopened.
Regards,
[redacted]

June 1, 2016Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408Attn: [redacted]Re: File Number: [redacted] Customer Name: [redacted] Policy Number: [redacted] Policy Type: Personal Auto NAIC Number: [redacted] Company Name: Progressive Garden State Insurance CompanyMs....

[redacted],I’m responding to your letter dated May 26, 2016. Thank you for the opportunity to clarify the situation.Ms. [redacted] purchased her policy on March 19, 2016. The total policy rate for the six-month period was initially quoted and agreed to for $1,220. The initial payment was $114.93 with subsequent monthly payments to be electronically withdrawn from Ms. [redacted]’s bank account on the 19th of each month for $222.02.Upon completing the Application for Insurance, Ms. [redacted] identified that she had completed a defensive driving course, which made her eligible for a Defensive Driving Course Discount. A checklist was sent with the Application for Insurance, which requested documents showing the completion. A second request for the documents was sent on April 10, 2016. Because we didn’t receive the information, we removed the discount, sent an explanation Memo, issued a revised Coverage Summary, and a revised Payment Schedule.I’m sorry if we provided poor customer service, and I would like to offer our sincere apology to Ms. [redacted]. She can still get the benefit of the discount if she will provide the documents showing she completed an approved defensive driving course. She can get more information about this by calling our Customer Relationship Center at 1-800-888-7764 at her convenience or the information is available online. If she will forward it to me directly, I’d be happy to backdate the change for the full discount effective March 19, 2016. She can fax it to me at 1-813-804-6464 or send it to me via email at [email protected]. Please remember to put a policy number on all documents forwarded.I’m happy to answer any questions Ms. [redacted] may have about her policy. She can contact me at 1-440-620-6943.Sincerely,Nancy A[redacted]Nancy A[redacted]Consumer Relations Specialist

February 22, 2016Revdex.com 2800 Euclid Avenue, 4th floorCleveland, OH  44115Attn: [redacted]Re: File Number: [redacted]Customer: [redacted]Claim Number: [redacted]Policy Number: [redacted]Policy Type: Personal AutoNAIC Number: [redacted] Company Name: United Financial...

Casualty CompanyMs. [redacted],Thank you for the opportunity to address Thelma [redacted]’s concerns with respect to an accident involving a vehicle she rented that occurred on October 26, 2014, in [redacted], California.  Ms. [redacted] rented a 2007 [redacted] from [redacted] Car Rental. The [redacted] was being driven by an individual that was not specifically listed on Ms. [redacted]’s insurance policy. Unfortunately, we could not provide coverage for the accident as it involved an unlisted vehicle and driver. We sent a letter to Ms. [redacted] advising her of our coverage decision. I’m sorry for any confusion regarding our decision not to provide coverage for this accident. I regret we will be unable to address the bill Ms. [redacted] has received from a collection agency representing the third party insurance carrier.       Please call me at 1-916-246-3056 if you have additional questions. Sincerely, Thomas A. S[redacted]Thomas A. S[redacted]Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  It's clear in Progressive's response that they used by billing address in place of my physical address by mistake.  It's not my fault, because the mistake was make by progressive.  If the rate at my correct address is higher, I will be happy to pay it.  In either case, progressive changed my policy without my permission based in inaccurate information.
Regards,
[redacted]