Prolific Business Solutions

Prolific Business Solutions reached out to the merchant an resolved the matterThe merchant is satisfied with the outcome and will be removing this complaint

I was not ask any help what so ever by Brian c [redacted] yesterday when he calledHe told me he was simply calling to give me an updateAnd NO we are not involved shiftyetWe have signed up with them but they are not processing anything for usThey will be involved when we change the current name of the DBAI have given last number on the card to James D [redacted] and amount of $and other amount of $that was given to me by card holderThey also have a screen shot of my personal credit card showing that I charged this card at my hotel using prolific platform and it showed up as my name [redacted] and not my DBA Cantera Inn & SuitesPlease see attached picture.They are still lying and misdirecting their mistake on to someone elseMy personal information is still out there and they simply dont care.I reject their responseI have nothing been helpful and patience since months nowBut my personal information displayed out there, its where I draw a lineSincerely, [redacted] ***.###-###-####

You have my name wrong here and my birthday wrong on the contractPossibly, my name here was changed to protect "my identity." I give the benefit of the doubt on that Truly, though, our legal document has my birthday incorrectPlease show that you have a contract with my correct birth date on it My birthday is June If needed, I'll provide proof Finally, the contract says I will be assessed no early termination fee The fee you speak of is an early termination feeThat was written and verbally agreed to between me and your representative I beat it into the ground that I will pay nothing if I need to close business, and he agreed to that The picture shows the agreement Per the equipment: I provided your equipment back to you, and your representative would not take it Everyone still in that office space will attest to this that you would not pick it up even though we were instructed that you would pick it upThat is why we had it available to you You would not allow me to mail it to you either after we questioned why you had not picked it up Lastly, you did not check your records well because my proof of closure of business email was emailed on 12/31/ I can provide that if neededWhen you finally realized you did not know what was going on anymore, because of sloppiness on your part, you hastily closed my account and took money Now you want to backtrack your agreement about no early termination fee and lie about not getting an email that the business closed Don't lie And, in my understanding, you are supposed to have a representative actually sign and date your contract, making it binding between two partiesShow thatPlease return my $and, of course, you can still have that equipment as it is still at the old office waiting for you as you originally requested

We are currently working with the merchant on this matter, but the customer is satisfied and will be removing the post

Kelly from Prolific spoke with MerchantRefunded $for Minimum Bill AdjustmentOnce Merchant sees refund, he will take down the negative complaintIf customer has any further questions please let us know

Three times I have tried to close this account and for three months in a row we keep getting chargedI now received a collection notice for $from [redacted] sI have tried since August to close this accountProlific needs to close the Account and take the $out of collectionsThey are doing shady practices because there Agent signed us up with a different account

Bryon Long opened an account with Prolific in September of with a year agreementThe request to terminate early was placed on December 28, Bryon was notified that in order to get the Early Termination Fee waived they would need to provide documentation stating the business closureWe did not receive the documentation as requestedOur team reached out to get an update on the account since they had not received anythingOur representative as a courtesy did research on our end to determine that the business was indeed closed in which no termination fee was assessedThe request to terminal the agreement early was completed on March 28, Per the agreement an Early Termination Fee of $was waived per the business closureThere was also equipment provided on our EPP “Equipment Placement Program”Per this program if the year agreement is terminated early the equipment will then be purchased and owned by the merchant and they will be charged accordinglyThe equipment type was a Ingenico ICTwhich per agreement is $These terms are available for viewing on the signed agreement attachedPlease let us know if there are any other questions in regards to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Refund has been issued! Please close this case

Their response stated that my signed agreement was attached, but it was not ...The terms they are stating, I don't believe I signed an agreement to especially the $cancellation fee they have listed ...Unfortunatelyon 2/8/my server crashed and all emails from 9/3/to 2/8/were lost the backup program failed on 9/2/2015, and I was unaware that there were no backups until my server crashed I have the listed dates in my CRM but the email is lost

Back in May, [redacted] signed contracts (all of which were under a year agreement) with us for her locationsWe set each location up with a retail account so they would be able to accept payments face to face and we also setup a MOTO account in which their customers could pay online [redacted] was happy and liked the accountsShe even expressed how much this was going to help and how easy this was going to be, but when her husband found out she was working with [redacted] without his permission he made her shut down all of the accounts from what merchant statedWhen [redacted] found out there was a cancellation fee, she agreed to keep the MOTO accounts open and cancel the retail accountsWe cancelled their retail accounts without assessing the cancellation fee because she would still remain a merchant of ours with other accountsCurrently of their accounts are active because [redacted] refuses the pay the cancellation fee to close these accountsAt this point we do not owe [redacted] any such refund and if she is insisting/requesting that all accounts should be cancelled, then she would owe us a $cancellation fee for each account Lastly, [redacted] sales agent, [redacted] , went above and beyond for her and her businessHe spent hour of his own time building the hosted payment pages for all MOTO accounts and also helped [redacted] with social media and referrals

We have verified and your account has been closed as of November with nothing further billedWe will go ahead and contact collections department to remove any of your fees owed to clear your balancePlease contact us at [redacted] for any questions on this

We are going to have our risk department review to see what we can or cannot release at this timeWe will update once reviewedWe apologize for the inconvenience in this matter

[redacted] emailed a sales rep on 2/8/requesting to close his account and stated that he will be stopping payments on Prolific and gateway accountsI do not see a standard cancellation letter needed sent to our operations department otherwise for a cancellationAccount was officially cancelled on 8/23/due to ACH rejectsIn regards to monthly fees, merchant's agreement states monthly fees that was signed and agreed to by ***I also see merchant was not PCI compliant, and was being assessed a non compliance fee that was posted on their merchant statements [redacted] was charged a cancellation fee of $395, which was also stated within his merchant agreement and was assessed accordingly at time of cancellationPer the merchant agreement, Prolific was authorized to bill this and [redacted] has violated the terms of the agreement stopping payment on fees to Prolific that were agreed uponDue to the stop payments, ***'s account went to collections.Currently in collections is $owedAs a courtesy, I will have current collections amount written offAttached is a copy of the agreement, please let me know if there are any further questions

Prolific refunded cancellation fee and removed any fees from collections for merchantFor any other questions please let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off they are lying once again. They called and left a message. When my office manager called back "***" said he had no idea why they had called us. If it was so important why did they Never let us know why they were calling, Why they never called back, why they never sent hard correspondence such as letter, fax, email? I have asked for the recordings of these calls but of course they won't produce them. They say they spoke numerous times with my office but have delivered very littleYes some money has been deposited rightly and wrongly but I keep asking for the same things. Full certified detailed accounting report so I know if the charges have been paid to my account properly for the last months Letter acknowledging ALL the errors Prolific made and apologizing for those errors to my office and my patients A refund of all fees paid over last months for the work that was improperly done. A personal call from *** ***I can't tell you how many times I've been promised call back, letters or deposits that were not received in the time frame they were promised by both Ms*** and Ms***
This company is run so incompetently it should be out of business
Regards,
*** ***

We are reviewing this case to see where you are dissatisfied and feel our company has wronged youWe feel there is confusion in this: You state that your name is spelled incorrectly on the contract, we have your name listed as "Bryon J***"? Is this not your name? You state your bdayis incorrect, it is listed as rather and you are saying it should be as We are assuming the agent helped fill out the information and this was a typoDid you not review the contract after it was filled out? Regardless, a typo does not entail intentional fraudContract states you would not be assessed our standard $"Early Termination Fee" if your business closesYes this correct, this was on the contract and was honored and waivedContract states in Section that you are on the "Prolific EPP (Equipment placement program)", which means Prolific will give you a terminal for use and after the year term with Prolific you keep the equipment and it is yoursProgram also states if you cancel your services before the year term, you will have to pay for the terminal, which is the $assessedWe do not have equipment sent back to us for any reason and this is not part of the EPP termsSo you were not charged for the "Early Termination Fee" but for the Terminal on the EPP program, these are completely different items. You state the Prolific needs to sign the copy of the contract and return to you a signed copy in order for the contract to be bindingThis is false, the only required signature is the merchants and once you start processing with us as you have been since you are agreeing to the terms and conditions of the contractIf any part of this contract was not agreed to, incorrect or fraudulent, then you would not have processed with our company, utilized our service and the credit card terminal sent to you this whole time. We feel Prolific has honored the promises made within the contract and what was signed for

The merchant has been in discussions with James at our location and we have already addressed this complaintWe have released funds aside from $15,that will be reviewed at month end with our risk department, which per our contract we can legally hold for risk purposesWe will look to resolve as quickly as possible and James is addressing any reporting the merchant is requesting

Attached is a copy of the signed agreement showing the cancellation fee agreed upon

Prolific Business Solutions is a leading hospitality processor nationwide and we can integrate into the Fusebox system for SynXisBrian C*** had assisted in explaining to you over the phone that the email states we can assist with getting your credit card processing plugging into your Fusebox
softwareIn no way is this a scam or trickProlific Business Solutions processes for many Indian hotel owners and some are even in the Albuquerque area in which we can provide references for

Upon review of Dr***’s complaint, there are several errors:
1) Dr***’s office was called on May 2nd and advised they needed to have the terminal downloaded. Dr*** was with a patient. His assistant *** took a message. Dr***’s office was called again on May 21st It was explained to her that the terminal needed to be downloaded and that it would take about 20 minutes. She was asked whether she had time to do it then. She stated that she didn’t and she would call us back. She didn’t call in until June 20th because of a settlement failure on the terminal.
2) The merchant receives monthly statements, which can and should be used to reconcilePer the terms of their agreement they are to notify Prolific within days of any errorsAt no point did his office contact Prolific to advise us there was a funding issue.
3) A letter was sent to Dr*** with regard to the issue, which explained what happened and apologized for any inconvenience to his practice and patients.
4) The only refund due Dr*** is for the fees related to the batch processed on July 29th
5) Dr***’s request to have the CEO of Prolific call him related to a funding issue is unreasonable. Given the number of clients Prolific services and the size of the organization it is unrealistic and inappropriate to expect that Mr*** would be involved in an issue such as this
Calls are attachedMerchant cancelled and Prolific waived any cancellation fee due to the issue