Prolific Business Solutions

I am very pleased with Prolific Business Solutions. They are saving me money with the credit card processing and I can breeze through inventory, which has always been a huge headache for me. I am not only saving on food cost and waste but I can focus that time on marketing!

Review: Prolific mis-programmed our credit card machine 5 months ago. Caused delays and mistakes in charge processing. When they tried to fix it they erroneously billed my patients 2x for charges going back to march. They reauthorized the cards without contacting my office and getting pre-approval from the patient. I now have patients coming in with copies of bank statements proving they paid but the only person who I can speak with is the retention person who can't answer anything in a timely manner and does. not return calls. This is a matter that needs express handling so the patients can be told which charges are accurate and which are not.Desired Settlement: I would like my patients accounts credited and a complete written accounting report but first I would like to speak with [redacted] so we are clear on what needs to be done.

Business

Response:

Prolific made an error and did program the merchant's terminal incorrectly which caused a delay in the funds. We noticed the issue come May and contacted the merchant right away to reprogram their terminal. The receptionist, [redacted], said she did not have time for the reprogram when we called and that she would return our call later that day. Prolific never heard back from the merchant. Come the end of July, Dr [redacted] called about his funding being delayed and wanted to ensure he's been paid for on every batch since March to date. We immediately programmed a new terminal and had one sent so they wouldn’t have to sit on the phone to reprogram their existing terminal. We did notice a few of the batches were not deposited into his account. The transactions were reprocessed in error which caused the merchant's customers to be billed again. We immediately corrected this and refunded all the transactions once we determined it charged the customers again. The customers have been refunded and Dr [redacted] will have his money by the end of the week. We have been in contact with the merchant and receptionist [redacted] numerous times the past couple weeks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below

First off they are lying once again. They called and left a message. When my office manager called back "[redacted]" said he had no idea why they had called us. If it was so important why did they 1. Never let us know why they were calling, 2. Why they never called back, 3 why they never sent hard correspondence such as letter, fax, email? I have asked for the recordings of these calls but of course they won't produce them. They say they spoke numerous times with my office but have delivered very little. Yes some money has been deposited rightly and wrongly but I keep asking for the same things. 1. Full certified detailed accounting report so I know if the charges have been paid to my account properly for the last 6 months 2. Letter acknowledging ALL the errors Prolific made and apologizing for those errors to my office and my patients 3. A refund of all fees paid over last 6 months for the work that was improperly done. 4. A personal call from [redacted]. I can't tell you how many times I've been promised call back, letters or deposits that were not received in the time frame they were promised by both Ms. [redacted] and Ms. [redacted].

This company is run so incompetently it should be out of business.

Regards,

Business

Response:

Upon review of Dr. [redacted]’s complaint, there are several errors:

1) Dr. [redacted]’s office was called on May 2nd and advised they needed to have the terminal downloaded. Dr. [redacted] was with a patient. His assistant [redacted] took a message. Dr. [redacted]’s office was called again on May 21st. It was explained to her that the terminal needed to be downloaded and that it would take about 20 minutes. She was asked whether she had time to do it then. She stated that she didn’t and she would call us back. She didn’t call in until June 20th because of a settlement failure on the terminal.

2) The merchant receives monthly statements, which can and should be used to reconcile. Per the terms of their agreement they are to notify Prolific within 30 days of any errors. At no point did his office contact Prolific to advise us there was a funding issue.

3) A letter was sent to Dr. [redacted] with regard to the issue, which explained what happened and apologized for any inconvenience to his practice and patients.

4) The only refund due Dr. [redacted] is for the fees related to the batch processed on July 29th.

5) Dr. [redacted]’s request to have the CEO of Prolific call him related to a funding issue is unreasonable. Given the number of clients Prolific services and the size of the organization it is unrealistic and inappropriate to expect that Mr. [redacted] would be involved in an issue such as this.

Calls are attached. Merchant cancelled and Prolific waived any cancellation fee due to the issue.

Review: Supposed to have funds in 24 hours. Contacted customer service no reply. Contacteedcustomer service again and was told they were looking into situation and get back to me. Still waitinf 3 days later. Contacted person who sold me service. Was told would have money on Friday, Then told would have money on Sat. Still waiting. It has been 9 days since I should have received my funds and still waiting. Company has a lot of false promisesDesired Settlement: I would like my money. plus interest. Possibly cancel account with no charges for the month since company does not do what they were supposed to do

Business

Response:

This issue has been resolved between Prolific and merchant. [redacted] has been funded the $65 and we have corrected the funding issue that took place. We have spoke to [redacted], resolved and can close out this issue.

Review: Vendor continues to draft $30 and $10 from my checking account. I notified them by phone and electronically in early August and drafts were taken from my account again today.Desired Settlement: I would like for the vendor to discontinue drafting my account and refund the $40 immediately.

Business

Response:

Prolific Business Solutions reached out to the merchant an resolved the matter. The merchant is satisfied with the outcome and will be removing this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Refund has been issued! Please close this case.

Review: I,[redacted], called prolific business solutions 22 times for the last couple of months to resolve the issues I had.But I always get promised that it will be resolved the next week and nothing is done about it this is the reason I had to file a Revdex.com complaint

when I started with this company my business accepts credit cards and debit cards when I check my bank account the 2nd day only credit cards purchases were deposited into the account but I never had any debit ATM cards purchases were deposited I called them a lot of times and spoke to several agents but all they do just promise that it will be resolved soon it's been for 2 months I really can't be patient about this anymore I counted all the non deposited debit sales and the total came out to $2,351.14

thank you Revdex.com and hopefully you can help me with this matterDesired Settlement: I just want my money to be deposited into my bank account as soon as possible my business is in need of this money

Business

Response:

This merchant was not setup properly with PIN debit which caused the transactions to reject. The funds were placed in a hold account until we were able to get the debit added to their account. The merchant has received all their missing funds and stated he was going to drop this complaint.

Review: I agreed for your services back in October 2013 under the condition that the payment could be intergrade with intuit POS. They told me they could do it but a month later after troubleshooting, several calls, they couldn't intergrade. I contact my sales rep and told him that I wanted to cancel the services but it was not functional and productive to do transactions in the POS and then on a credit card swiper. it was taking too long to process payments. This was in October I cancel, my sales rep asked me then write a letter to his supervisor and I did. I don't think he ever receive my email because in February 2014 I was still being charge a monthly service fee for a service I never used. When they finally cancel my account 6 days later I receive a charge of $850 for canceling and not returning the credit card swiper. In other word I had to wait 4 months to cancel my services but they couldn't wait 6 days for their credit card swiper. It's been a month and I have only receive partial credit. I called to speak to a supervisor because they are not willing to refund me the 4 months of monthly services because they were able to cancel my contract without penalties. I was told by my rep that they couldn't do both it was one or the other. Maybe if he had cancel my account back in October 2013 we wouldn't be in this dispute. Is there a reason why it took 4 months to cancel in the first place? I have a copy of the email I sent to [redacted] my Rep with my intention to cancel. When I kept following up with him, he kept saying Im working on it. When I called [redacted],I spoke to [redacted] which did not show any sympathy towards my concern and instead was rude and unprofessional. I asked for a supervisor I she replied I would receive a call. Well, called on 3/27/14 at 11 am and still have not received a call from a supervisor. My experience from the beginning to the end has been the worst I have encounter yet with any business company. I would never recommend your services to anyone I care about maybe to someone I don't like. I would like for a supervisor to contact me, and Im looking forward to a resolution and refund on 4 months of service that I never used.Desired Settlement: I would like to see this matter resolved as soon as possible. I have waiting long enough for a resolution and I have a business to run. Im asking for a refund for 4 months of merchant services I was charged and never used, Never. Thanks!

Business

Response:

We have reached out to the merchant and reconciled the situation. We are submitting a courtesy refund, merchant is happy and potentially looking to come back to Prolific. Please let us know if there are any other questions on this.

Great service!

Thank you Prolific..You have been amazing in handling my credit card processing in my scottsdale small business..Keep up the good work!..[redacted]....Scottsdale Business Owner

We are a small start up business and thank goodness for PBS they gave us an affordable cost effective merchant system that is very reliable. [redacted] our rep is always on hand to help us with anything we need. Thank you for watching out for the little guys!

Prolific Business Solutions sets the bar for all other financial services companies. My wife and I own and operate three separate businesses and to succeed, we must ensure that our financial transactions (accounts receivable and payable) are perfect. This is not an easy task and for seven years we struggled to find the right company to partner with. We found Prolific and what a blessing! Set-up was easy, support is always there for us when needed, transactions are simple. We are very pleased!

Prolific Business Solutions' credit card processing couldn't be easier! We are a small, brand new company and cannot afford expensive processing fees and equipment. We love being able to process our occasional credit card payments right online with no swiping machine that sits and collects dust. Thank you, Brian, for your helpfulness and honesty! Love Prolific. Praise God for you! [redacted]

Review: Since July 30th we have closed all accounts but one with prolific and they continue to withdrawal unauthorized funds from our checking accounts. The one account left open was at the sales person request [redacted] but even them we still continue to get charged everywhere. I have tried to fix the situation with [redacted] but he just tells me it will be fixed and sends me an e-mail stating accounts have been closed but now it's October and our accounts have been charged again. I am requesting that all charges be refunded to us as [redacted] promises to refund every time we speak but nothing happens. I would be more than happy to sit down with the owner with a print out of my bank statements and all charges they have withdrawn with out our consent. This has been a beyond horrible experience and I am completely in shock that a company would run their business this way. I no longer wish to deal with [redacted]. I need to speak to the owner of the company. I will continue to place complaints until this is resolved and will use any measure possible. This is truly a waste of my time and yours and would really appreciate a solution to this matter.Desired Settlement: I need the owner to call me as soon as possible

Business

Response:

Back in May, [redacted] signed 8 contracts (all of which were under a 4 year agreement) with us for her 4 locations. We set each location up with a retail account so they would be able to accept payments face to face and we also setup a MOTO account in which their customers could pay online. [redacted] was happy and liked the accounts. She even expressed how much this was going to help and how easy this was going to be, but when her husband found out she was working with [redacted] without his permission he made her shut down all of the accounts from what merchant stated. When [redacted] found out there was a cancellation fee, she agreed to keep the MOTO accounts open and cancel the retail accounts. We cancelled their retail accounts without assessing the cancellation fee because she would still remain a merchant of ours with 4 other accounts. Currently 4 of their accounts are active because [redacted] refuses the pay the cancellation fee to close these accounts. At this point we do not owe [redacted] any such refund and if she is insisting/requesting that all accounts should be cancelled, then she would owe us a $395 cancellation fee for each account. Lastly, [redacted] sales agent, [redacted], went above and beyond for her and her business. He spent hour of his own time building the hosted payment pages for all 4 MOTO accounts and also helped [redacted] with social media and referrals.

I have been a customer until 2009 and in January I switched services. I have called almost every month to discontinue my services and never am able to speak to someone. It always ask me to leave a message and a rep will call me back to discontinue services. Well, its 8 months now and still no call back and still being billed. This is out of hand! Bad business!

Review: Prolific had access to my bank account from when I had a merchant account with them. We had an agreement that there would be no termination fee of any kind if my business closed. My business closed on December 14th, and I informed them. Then, I sent proof through email as they requested. In the end of March, this year, I receive a call, asking if I was still in business. I informed them to check my records and emails. I was assured they would close my account, no questions asked, nothing to worry about. Then, they charged my account $295 as part of a termination fee, even though the contract said I would pay NO termination fee. Then, I called to get my money back and, I hope Revdex.com can listen to the call, as I was assured that they would "escalate" this to upper management and I would get a call back THAT DAY. I made very sure they were going to call me back that day, and they said they definitely would. They NEVER called and that was over a week ago. This is just a bad ending to service that was also riddled with my business, paying more in rates than my last merchant account. They cannot provide a contract that shows two parties signing and agreeing to me having ANY termination fees. Further, they filled out the contract with my incorrect information and did not have the proper signatures to boot. I would not recommend anyone do business with them.Desired Settlement: I need my $295 returned that they took from my bank account.

Business

Response:

Bryon Long opened an account with Prolific in September of 2015 with a 4 year agreement. The request to terminate early was placed on December 28, 2015. Bryon was notified that in order to get the Early Termination Fee waived they would need to provide documentation stating the business closure. We did not receive the documentation as requested. Our team reached out to get an update on the account since they had not received anything. Our representative as a courtesy did research on our end to determine that the business was indeed closed in which no termination fee was assessed. The request to terminal the agreement early was completed on March 28, 2016. Per the agreement an Early Termination Fee of $395.00 was waived per the business closure. There was also equipment provided on our EPP “Equipment Placement Program”. Per this program if the 4 year agreement is terminated early the equipment will then be purchased and owned by the merchant and they will be charged accordingly. The equipment type was a Ingenico ICT220 which per agreement is $295.00. These terms are available for viewing on the signed agreement attached. Please let us know if there are any other questions in regards to this matter.

Consumer

Response:

You have my name wrong here and my birthday wrong on the contract. Possibly, my name here was changed to protect "my identity." I give the benefit of the doubt on that. Truly, though, our legal document has my birthday incorrect. Please show that you have a contract with my correct birth date on it. My birthday is June 8. If needed, I'll provide proof. Finally, the contract says I will be assessed no early termination fee. The fee you speak of is an early termination fee. That was written and verbally agreed to between me and your representative. I beat it into the ground that I will pay nothing if I need to close business, and he agreed to that. The picture shows the agreement. Per the equipment: I provided your equipment back to you, and your representative would not take it. Everyone still in that office space will attest to this that you would not pick it up even though we were instructed that you would pick it up. That is why we had it available to you. You would not allow me to mail it to you either after we questioned why you had not picked it up. Lastly, you did not check your records well because my proof of closure of business email was emailed on 12/31/2016. I can provide that if needed. When you finally realized you did not know what was going on anymore, because of sloppiness on your part, you hastily closed my account and took money. Now you want to backtrack your agreement about no early termination fee and lie about not getting an email that the business closed. Don't lie. And, in my understanding, you are supposed to have a representative actually sign and date your contract, making it binding between two parties. Show that. Please return my $295 and, of course, you can still have that equipment as it is still at the old office waiting for you as you originally requested.

Business

Response:

We are reviewing this case to see where you are dissatisfied and feel our company has wronged you. We feel there is confusion in this: 1. You state that your name is spelled incorrectly on the contract, we have your name listed as "Bryon J[redacted]"? Is this not your name? 2. You state your bdayis incorrect, it is listed as 6.18 rather and you are saying it should be as 6.8. We are assuming the agent helped fill out the information and this was a typo. Did you not review the contract after it was filled out? Regardless, a typo does not entail intentional fraud. 3. Contract states you would not be assessed our standard $395 "Early Termination Fee" if your business closes. Yes this correct, this was on the contract and was honored and waived. 4. Contract states in Section 5 that you are on the "Prolific EPP (Equipment placement program)", which means Prolific will give you a terminal for use and after the 4 year term with Prolific you keep the equipment and it is yours. Program also states if you cancel your services before the 4 year term, you will have to pay for the terminal, which is the $295 assessed. We do not have equipment sent back to us for any reason and this is not part of the EPP terms. So you were not charged for the "Early Termination Fee" but for the Terminal on the EPP program, these are 2 completely different items. 5. You state the Prolific needs to sign the copy of the contract and return to you a signed copy in order for the contract to be binding. This is false, the only required signature is the merchants and once you start processing with us as you have been since 9.2015 you are agreeing to the terms and conditions of the contract. If any part of this contract was not agreed to, incorrect or fraudulent, then you would not have processed with our company, utilized our service and the credit card terminal sent to you this whole time. We feel Prolific has honored the promises made within the contract and what was signed for.

[redacted] has been Fantastic! He's gone above and beyond!!!
I highly recommend this company!

Review: Prolific Solutions has sent my business a phishing email, to deliberately trick me into signing a contract as if it was the second step of a current contract process I am in with another party.

The issue is regarding my hotel's switch to emv chip readers. I am bound by contract to use my Franchise company's vendor in this matter of card processing. Thus, when I received Prolific's email claiming to be "step 2" in the process, I immediately informed the vendor I was working with. They have forwarded a copy of the email to their legal team. The email contained a subject line claiming to be "step 2" in the process. The email also contained a contract. The email also contained a separate, pre-signed contract by a Brian C[redacted] a sales representative for Prolific.

This is clearly a scam company and they should be stopped before tricking any other hotel owners. How they got my email address, or knew about how far along I am in the process of switching to a new card processor, leads me to believe they have used illegal means to gleam this information. I do not understand how this company has an A+ rating. I have never done business with Prolific before, and have never spoken to anyone over the phone with prolific either. Any claim to otherwise is false.

My OPINION is that Prolific is targeting Indian hotel owners simply by searching for Indian named email addresses. This or they are illegally disrupting a business process between two parties that cannot, legally, involve them.Desired Settlement: Please stop. Revdex.com, please investigate further.

Business

Response:

Prolific Business Solutions is a leading hospitality processor nationwide and we can integrate into the Fusebox system for SynXis. Brian C[redacted] had assisted in explaining to you over the phone that the email states we can assist with getting your credit card processing plugging into your Fusebox software. In no way is this a scam or trick. Prolific Business Solutions processes for many Indian hotel owners and some are even in the Albuquerque area in which we can provide references for.

Consumer

Response:

As I've stated initially, I have never spoken to, or otherwise communicated with Prolific before. Their response to the complaint is entirely false. I have never spoken to Brian [redacted] or had anything explained to me over the phone. I do not want any further contact from them, as I initially stated in the complaint.Please see the attachments. This is the full email message they have sent. This is far and beyond worse than any phishing email I have ever received. 1. It claims to be "step 2" in a process it is not a part of, and that I cannot be a part of.2. It has a pre-signed contract claiming to be a rate guarantee, but is in affect a rate LOCK.3. It requests for a voided check, and other banking information.4. It is unsolicited, and offers minimal definition as to the service being provided.Revdex.com, Please investigate. I really shouldn't be spending so much time on this issue, as I have other things to do, but this is clearly an important issue that should be looked into. If no investigation takes place by Revdex.com, I will forward to local Arizona law enforcement as I feel this warrants more attention.

Business

Response:

My sincerest apologies, Sudheer, for providing incorrect information regarding Brian speaking with you. Brian actually discussed this information regarding the Fusebox integration with the manager there at your location and they had requested he send an email in which he did. I have provided a response to each of your below complaints.1. Prolific can be the 'step 2' in helping you setup the processing to plug into your fusebox SynXis system. We work with Wyndham on a daily basis. Wyndham is aware who Prolific Business Solutions is and they actually send us referral clients. I would be more than happy to provide you with the contact phone number for Corry Ross at Wyndham Hotel Group for confirmation. 2. The 'pre-signed contract' that you are referring to is actually not a contract at all. These are addendum Prolific offers to our merchant's to guarantee them that we will not increase their rates and we can match or beat any competitors pricing they get offered. 3. This information is required to provide for any new merchant account.4. There was a step 1 that was included in the email you received and that portion was from Wyndham directly.Furthermore, I tried calling you myself Sudheer to further discuss this matter, but I reached your voicemail and left a message. Prolific Business Solutions is the leading hospitality processor nationwide and we are simply trying to assist you with your SynXis Fusebox integration to make it a smooth and easy transition while saving your business money at the same time.

Review: In November of 2013 I received a call from a Prolific representative agent offering his sevices as a processing credit cards. This person explained me the fees will cost my business to process credit cards. He told me that my cost will be 0.25 cents per every 100 dlls I process and no monthly and year fees and no contract. In January of 2014 Prolific business solution services withraw from my account $99.00. I called the representative agent and he told me that the fee was cheaper than other companies. I reffered a friend and set up whit them. He said to me that every referral I will be paid 100.00 dlls which I never was paid. In January of 2014 they withraw 99.00 dlls from my account. I don't want to keep doing business with them and I want 298.00 dlls for the fees I paid and the 100 dlls refferal fee. The company's name that I reffered is 2nd Opinion Refrigeration.

Business

Response:

We are currently working with the merchant on this matter, but the customer is satisfied and will be removing the post.

Prolific offers a great POS service for our food truck! The desk front looks very professional and we love the way it works for our customers! Great customer service, ask for [redacted]! 5 stars