Prolific Business Solutions

Three times I have tried to close this account and for three months in a row we keep getting charged. I now received a collection notice for $124.80 from [redacted]s. I have tried since August to close this account. Prolific needs to close the Account and take the $124.80 out of collections. They are doing shady practices because there Agent signed us up with a different account.

We have verified and your account has been closed as of November with nothing further billed. We will go ahead and contact collections department to remove any of your fees owed to clear your balance. Please contact us at [redacted] for any questions on this.

Hi [redacted], we have reviewed this and apologize for your account not being closed as stated by your representative. We have closed your...

account as of November. You will receive your last statement in December and if any fees do show we can work with you to get those cleared, this is due to our automated system. So please do not hesitate to contact James for any further assistance so we can be sure we get this cleared up for you.

Prolific Business Solutions reached out to the merchant an resolved the matter. The merchant is satisfied with the outcome and will be removing this complaint.

Prolific Business Solutions is a leading hospitality processor nationwide and we can integrate into the Fusebox system for SynXis. Brian C[redacted] had assisted in explaining to you over the phone that the email states we can assist with getting your credit card processing plugging into your Fusebox...

software. In no way is this a scam or trick. Prolific Business Solutions processes for many Indian hotel owners and some are even in the Albuquerque area in which we can provide references for.

This issue has been resolved between Prolific and merchant. [redacted] has been funded the $65 and we have corrected the funding issue that took place. We have spoke to [redacted], resolved and can close out this issue.

My sincerest apologies, Sudheer, for providing incorrect information regarding Brian speaking with you. Brian actually discussed this information regarding the Fusebox integration with the manager there at your location and they had requested he send an email in which he did. I have provided a response to each of your below complaints.
1. Prolific can be the 'step 2' in helping you setup the processing to plug into your fusebox SynXis system. We work with Wyndham on a daily basis. Wyndham is aware who Prolific Business Solutions is and they actually send us referral clients. I would be more than happy to provide you with the contact phone number for Corry Ross at Wyndham Hotel Group for confirmation. 
2. The 'pre-signed contract' that you are referring to is actually not a contract at all. These are addendum Prolific offers to our merchant's to guarantee them that we will not increase their rates and we can match or beat any competitors pricing they get offered. 
3. This information is required to provide for any new merchant account.
4. There was a step 1 that was included in the email you received and that portion was from Wyndham directly.
Furthermore, I tried calling you myself Sudheer to further discuss this matter, but I reached your voicemail and left a message. Prolific Business Solutions is the leading hospitality processor nationwide and we are simply trying to assist you with your SynXis Fusebox integration to make it a smooth and easy transition while saving your business money at the same time.

At Prolific Business Solutions we strive to provide honesty and the best service you can find in this industry. We also take customer complaints into serious consideration. After reviewing the account notes and speaking with Mr. [redacted], we were able to resolve this matter and Mr. [redacted] will be...

removing this complaint.

Glad I found out about Prolific for our business Grilled Addiction! We were previously using Square for our POS system. Prolific is just as easy to use but it's much less expensive. The fees are substantially lower!!! On top of it all, I can't say enough about the staff, customer service etc.. Top notch 5 stars! [redacted] and the rest of the crew have been very helpful, accommodating and supportive!

Excellent service. I m using their service for last 3 yrs......no regret....I recommend to anyone at any given day......Call James D[redacted]......or Look for James D[redacted].

You have my name wrong here and my birthday wrong on the contract. Possibly, my name here was changed  to protect "my identity."  I give the benefit of the doubt on that.  Truly, though, our legal document has my birthday incorrect. Please show that you have a contract with my correct birth date on it.  My birthday is June 8.  If needed, I'll provide proof.  Finally, the contract says I will be assessed no early termination fee.  The fee you speak of is an early termination fee. That was written and verbally agreed to between me and your representative.  I beat it into the ground that I will pay nothing if I need to close business, and he agreed to that.  The picture shows the agreement.   Per the equipment: I provided your equipment back to you, and your representative would not take it.  Everyone still in that office space will attest to this that you would not pick it up even though we were instructed that you would pick it up. That is why we had it available to you.  You would not allow me to mail it to you either after we questioned why you had not picked it up.    Lastly, you did not check your records well because my proof of closure of business email was emailed on 12/31/2016.  I can provide that if needed. When you finally realized you did not know what was going on anymore, because of sloppiness on your part, you hastily closed my account and took money.  Now you want to backtrack your agreement about no early termination fee and lie about not getting an email that the business closed.  Don't lie.  And, in my understanding, you are supposed to have a representative actually sign and date your contract, making it binding between two parties. Show that. Please return my $295 and, of course, you can still have that equipment as it is still at the old office waiting for you as you originally requested.

This merchant was not setup properly with PIN debit which caused the transactions to reject. The funds were placed in a hold account until we were able to get the debit added to their account. The merchant has received all their missing funds and stated he was going to drop this...

complaint.

Prolific Business Solutions has been great to work with. Nick and Amanda have been easy to reach and very flexible with me. The website is user friendly which makes my job as a small business owner easier!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am not satisfied with this response.  I have gone through all paperwork I received from Prolific when I signed up with the company and cannot find an agreement to allow them to hold my funds which were over a certain amount.  I am told this amount is $1,000, but I have no paperwork stating this and was unaware of this procedure.  

My company has two phone lines and an answering machine.  I do not understand why Prolific could not contact me.  If they did not contact me, I consider this their problem--not mine.  I was not aware of my funds being held until my checking account was overdrawn.  At that point I immediately contacted Prolific, only to be told they would look into the matter but given no explanation.  Even then, I was not told about the funds being held because they were over a certain amount.  

There was a callous disregard for the fact that my small business could not function with over $5,000 of my money being held, and no urgency was exhibited to rectify the situation.  This is not a responsible way to do business.

Regards,

We are reviewing this case to see where you are dissatisfied and feel our company has wronged you. We feel there is confusion in this: 1. You state that your name is spelled incorrectly on the contract, we have your name listed as "Bryon J[redacted]"? Is this not your name?  2. You state your bdayis incorrect, it is listed as 6.18 rather and you are saying it should be as 6.8. We are assuming the agent helped fill out the information and this was a typo. Did you not review the contract after it was filled out? Regardless, a typo does not entail intentional fraud. 3. Contract states you would not be assessed our standard $395 "Early Termination Fee" if your business closes. Yes this correct, this was on the contract and was honored and waived. 4. Contract states in Section 5 that you are on the "Prolific EPP (Equipment placement program)", which means Prolific will give you a terminal for use and after the 4 year term with Prolific you keep the equipment and it is yours. Program also states if you cancel your services before the 4 year term, you will have to pay for the terminal, which is the $295 assessed. We do not have equipment sent back to us for any reason and this is not part of the EPP terms. So you were not charged for the "Early Termination Fee" but for the Terminal on the EPP program, these are 2 completely different items. 
 5. You state the Prolific needs to sign the copy of the contract and return to you a signed copy in order for the contract to be binding. This is false, the only required signature is the merchants and once you start processing with us as you have been since 9.2015 you are agreeing to the terms and conditions of the contract. If any part of this contract was not agreed to, incorrect or fraudulent, then you would not have processed with our company, utilized our service and the credit card terminal sent to you this whole time.  We feel Prolific has honored the promises made within the contract and what was signed for.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]   Refund has been issued!  Please close this case.

I am an owner of a local fitness company and using Prolific Business Solutions has helped me manage my business. With affordable services and an amazing team, I was able to get all of my members on one easy payment system. The reports helped keep my books in check, manage my member profiles, and allow them to process their monthly dues easier and faster than before. Prolific Business Solutions has been a vital part of my business being successful.

Back in May, [redacted] signed 8 contracts (all of which were under a 4 year agreement) with us for her 4 locations. We set each location up with a retail account so they would be able to accept payments face to face and we also setup a MOTO account in which their customers could pay online. [redacted] was...

happy and liked the accounts. She even expressed how much this was going to help and how easy this was going to be, but when her husband found out she was working with [redacted] without his permission he made her shut down all of the accounts from what merchant stated. When [redacted] found out there was a cancellation fee, she agreed to keep the MOTO accounts open and cancel the retail accounts. We cancelled their retail accounts without assessing the cancellation fee because she would still remain a merchant of ours with 4 other accounts. Currently 4 of their accounts are active because [redacted] refuses the pay the cancellation fee to close these accounts. At this point we do not owe [redacted] any such refund and if she is insisting/requesting that all accounts should be cancelled, then she would owe us a $395 cancellation fee for each account.  Lastly, [redacted] sales agent, [redacted], went above and beyond for her and her business. He spent hour of his own time building the hosted payment pages for all 4 MOTO accounts and also helped [redacted] with social media and referrals.

Prolific made an error and did program the merchant's terminal incorrectly which caused a delay in the funds. We noticed the issue come May and contacted the merchant right away to reprogram their terminal. The receptionist, [redacted], said she did not have time for the reprogram when...

we called and that she would return our call later that day. Prolific never heard back from the merchant. Come the end of July, Dr [redacted] called about his funding being delayed and wanted to ensure he's been paid for on every batch since March to date. We immediately programmed a new terminal and had one sent so they wouldn’t have to sit on the phone to reprogram their existing terminal. We did notice a few of the batches were not deposited into his account. The transactions were reprocessed in error which caused the merchant's customers to be billed again. We immediately corrected this and refunded all the transactions once we determined it charged the customers again. The customers have been refunded and Dr [redacted] will have his money by the end of the week. We have been in contact with the merchant and receptionist [redacted] numerous times the past couple weeks.

As I've stated initially, I have never spoken to, or otherwise communicated with Prolific before. Their response to the complaint is entirely false. I have never spoken to Brian [redacted] or had anything explained to me over the phone. I do not want any further contact from them, as I initially stated in the complaint.
Please see the attachments. This is the full email message they have sent. This is far and beyond worse than any phishing email I have ever received.
1. It claims to be "step 2" in a process it is not a part of, and that I cannot be a part of.
2. It has a pre-signed contract claiming to be a rate guarantee, but is in affect a rate LOCK.
3. It requests for a voided check, and other banking information.
4. It is unsolicited, and offers minimal definition as to the service being provided.
Revdex.com, Please investigate. I really shouldn't be spending so much time on this issue, as I have other things to do, but this is clearly an important issue that should be looked into. If no investigation takes place by Revdex.com, I will forward to local Arizona law enforcement as I feel this warrants more attention.