Prometric Inc.

Prometric employee physically and verbally accosted me in a discriminatory and retaliatory manner while I was taking an exam
The *** fraudulently attempted to cover up testing irregularities (6/23/18) within the service they failed to acceptably deliver and forged official documentation as supportAfter filing a formal complaint with them and the Prometric Raleigh testing center, I was physically and verbally accosted as retaliation while retaking the exam on 6/27/I immediately began to suffer adverse and painful physical symptoms and had to rush to Urgent Care for medical assistanceAs a result, I incurred large medical bills, lost examination and "membership" fees that neither*** nor Prometric would reimburse, suffered impaired future earnings potential as the opportunity to retake the exam was taken from me and lost countless hours of time that I had spent in preparation for the testingI am sending a comprehensive and in-depth support package with

Prometric has lost my test results from my florida CNA test
I had taken my Florida CNA test through prometric in Destin, Florida (testing site) My promtric id is ***My test date was June 14, and it was taken in Destin, FloridaI was told by the examiner that I had passed and would get my certificate in the mail within weeksThis has yet to be the caseI have called the Florida Board of Nursing who tells me that they NEVER got any results from PrometricI called Prometric and THEY say they sent them to them but can not find them in the system, I am out $for the test, gas and the fact that I have been held back at my employer because I was supposed to of recieved this certificate and prometric has now lost my results????? This needs fixed and nowI recieved a email that said I passed the written part but nothing ever else cameWhat is going on? I have rescheduled ANOTHER test but why should I have to pay for something that they lost

Need Grade Report ASAP
On 1/23/I had taken the Vermont Adjuster Workers Compensation exam at 8:a.mat the Sioux City, IA location and the computer did not work properly and a grade report did not print I have tried contacting Prometric several times at their number to obtain a grade report and each time I am informed that I am at their international call center and I need to call back when an American can answer the phone as they can not handle grade reports I tried calling Prometric at several numbers and each time they keep transferring me back to the same international number where they can not help me obtain a grade report I do need the grade report so I can get this to the State of Vermont so I can get my Workers Compensation Adjuster License I did pass this test with an 82% and should be entitled to a passing grade report My confirmation number was XXXXXXXX, exam code *** Workers Compensation, Prometric Test Center *** It is very sad when

I have paid the fee, please Prometric, just send my transcript to *** Office of Admissions ***
I took a Prometric exam on October 28th, and still nearly months later my school has not received the score report or transcriptI registered for the test online, and provided the 4-digit school code *** (listed on the getcollegecredit.com/prometric website) which lists the correct mailing address information for school code ***-The ***Several weeks after taking the exam I contacted Prometric to find out the report had been sentThe representative that I spoke with stated that the report was sent to an old address even though the correct address was listed on the websiteShe stated the initial report or transcript was free but that I'd have to pay a fee for a second requestI said but Prometric sent it to the wrong address, I entered the correct school codeThe representative then stated that the school has

On Tuesday January 3rd I took the GRE test at Prometric Testing Center in North Andover and the facility service was incredible poor and distracting that it affected my performance on the test.The specific problem was the entrance door to the participant testing roomThe door they have did not have the proper bracing or hinge technology to allow it to close quiety on its ownTherefore every time it was opened it slammed shutThere were approximately test takers in the room all taking breaks at different times during the dayThe testing center staff also came in the room often to check on the test takersIt was so distracting and loud so I timed how often the door was opened and it was every five minutesIt was very difficult to focus for hours on difficult math and reading problems when a door was slamming shut every five minutes I studied for months and am trying to get into a good graduate program to improve my career I feel I wasted time and money.The test center ga

I paid for a GRE test, which I canceled within the window of time allottedI've called and emailed multiple times for my refund
On March of I scheduled and paid $USD on my Mastercard to take the GRE test at the Prometric Testing Center of Brookfield, WI (XXXX), despite the fact that the last time I had gone there their camera wasn't working and my test began minutes after the scheduled timeMy confirmation number for my May 27, 13:test was #XXXXXXXXXXXXXXXX
Since then I got a job in my field and decided to postpone retestingI canceled my appointment on 4/21/12:16:AM, well within the allotted refund timeI was never given a refund for the test money paidI have called the testing center and left voicemails and also requested a refund online, one for which I have an automated reply (see the following):
Select Your Testing Program GRE - Graduate Record Examination
ID# I had a problem with registration and scheduling
Confirmation Number

After my test center was closed due to weather I'm trying to get a full refund of the costs I paid to take that exam
On January 13th, I was notified that my test center was closed due to the weather I attempted to reschedule my exam twice I called and left multiple messages and sent email messages in to Prometric asking to receive a call back I was completely ignored In February of I requested a refund because my testing window had closed That request has also been completely ignored I placed a follow up phone call to Prometric and was treated poorly on the phone I still have not gotten a refund or even a response from the multiple attempts I've logged My latest refund request is ref # ***

TOEFL test messed up by administrator by not giving scratch sheet
I had my TOEFL test on June 25th at Atlanta:Atlantlake Drive
Test Center Address
***
Order Id XXXXXXXX
while in the middle of listening section, I realized I only had half paper left in the sheet so I raised my hand,indicating to the test administrator that I need a new set of scratch sheet so when she came, she saw I have a half paper left so she tried explaining me that she cannot give me the new sheet so I tried telling her through my actions ( as I had my headphones on my ears ) that it's only the half paper left but she didn't care and left and mind you ,all this happened when I was in the middle of listening sectionI lost my focus and couldn't pay attention to the audio recording from that pointi had to raise my hand again when the the entire sheet got over ( literally every inch ) and I had no place to write my notes until sh

Case number ***
On June 5,I took a Certified Nursing Assistant clincial skills exam at the board of nursing in Tampa, FlThese skills are evaluated by nurses through a company called PrometricThis company is the only company schools can go through to do testing for different licensesJune was the second time I had to repeat my Skills portion of the examI passed my written test the first time which was on may 16,I had the same nurse the first time and second timeThe nurses that work for prometric and go to these testing sites are very rude, disrespectful, intimidating and carelessFor the skills portion you are evaluated on skills and of them you are not aware of what they areThe computer generates it for youThe nurses just tell you the rules and can't really answer any questionsI passed out of the skills and the skilll they failed me on I felt was not very fair They imputed information saying I didn't do part of the skill correctly which in fa

I am a disabled veteran who had an appointment scheduled on the same day as a test scheduledI had to pay to reschedule a test when told different
I am a disabled veteran with a service connected disability rating of 70%I was scheduled to take a Series FINRA exam on February 6, in Tampa, FloridaI was informed that I had to have a medical procedure done on my back and neck that same day
I went to Prometric's website on January 25, to reschedule my exam because I could not miss this medical appointmentOnce I logged on the website I was informed that I had to pay $(half the cost of the test) to reschedule my examI was informed that if I had rescheduled days before my exam that I would have not had to pay that fee
January 25,26,27,28,29,30,31, February 1,2,3,4,5,This adds up to days, well over the needed
I then decided to call Prometric and see what the issue was and why I can not rescheduleI was informed that I need to get ahold of FINR

My testing center was changed without my input or approvalPrometric will not acknowledge and correct the situation
I scheduled and paid $for an exam at the *** *** *** ** (testing center *** I received confirmation of payment, test location,d and timeI was satisfiedI then received a confirmation email stating the same test time but a different location at *** *** *** *** *** *** *** ** (testing center ***
I tried repeatedly to get prometric to acknowledge the mistake and correct it by confirming the original testing centerPrometric's has told me if I want to take the test in *** *** I should go on their website and reschedule and pay the $rescheduling feeThe only solution they can think of is charging me more money

Fraud charges
I had two $charges that I did not authorize I have never used this company or heard of them I received a credit card processing email but no response When I tried to call, no one would give me a phone # to the billing dept or transfer me

I requested a specific exam date, which would have been Sunday June 5, The agent I spoke with on June the 2, 2016, put in the wrong test dateI went to the location on June 5,for testingThe security guard on duty told me that location was closed on SundaysI called the appointment line back on that Monday explaining to the supervisor that the wrong date was put in for my examThe supervisor I spoke with informed me that he was located in Malaysia, and he listened to the date I called in for the test, and I said I would take June 4, for my examI told him I wanted to hear me say I excepted June 4, on the recorded dataI worked June 4, 2016, therefore I would not have excepted June 4, as a test dateThe supervisor informed me that I could not listen to the voice recordingI asked for a USA address for Prometric because I wanted to file a complaint with The Revdex.comBecause of the misunderstanding with the scheduling, I wanted to request a

I received my letter from Prometric stating I passed my *** Interpreter Exam, Dec.9, 2015.Now after months Prometric states I did not pass
December I received my letter I passed my *** Interpreter test, however, my letter from Prometric was never sent to the *** Council because Prometric now states that I did not pass this testI scanned and emailed my passing letter to PrometricNow, Allison*** (Prometric Counsel) sent me a random copy of a letter with terrible scores saying I did not pass the test I believe Prometric's system had some malfunction or "glitch" and now they are violating my rights as a test taker for taking over days to respond and accusing me of "discrepancies in language and more from their template." The letter that was sent to me with passing scores was not certified, notarized or marked It seemed like just another copyThis situation has put me in emotional distress and see no resolution from Prometric because they are now n

I paid for a transcript request, and still nearly months later my school has not received it
This is not the first time Prometric failed to deliver My school never received my score report from a Management Information Systems test taken on January 14th, I attempted to contact them to no avail They are completely and utterly untransparent and elusive, especially for those of us overseas However, I decided okay I'll let this one slide since I had one more *** test to take anyway Fast forward to July 19th, 2016, I took the Money and Banking test My school still has not received that score either I decided to pay for a transcript to be sent to the school (which by the way was an absolute *** process to begin with, I mean seriously I have to send a hard copy letter with my personal and payment info on it through the mail??? In 2016???) and the school hasn't received that either Before you ask, yes, I did in fact make sure the digit school code was correct befor

deceitful business practices
I called Prometric inc's customer support on several occasions to make sure my testing accommodations for my IEP were in order prior to my testing dates and deadlinesevery time I would call I would be given another hoop to jump through like documentation I needed to have faxed over or paperwork I needed too have filled outevery time I completed a task I am given a new one I was never told of in conversations priorwhen I ask to speak to a supervisor I am placed on hold for long periods of time only to be hung up on before my questions are answeredI was also told once to call back on a later date because my information was being processed and when I called back on the date specified I was told it was passed the deadline and my accommodations were denied despite me submitting all requested documentation and medical forms months prior to the deadlineI am very disappointed in my experience so far and feel as though I am being taken advantage ofIf I

Not able to schedule testing appointment with accommodations
I was approved by the testing sponsor (SOA) to take my exams with extended time and in a separate room However in order to schedule a test with accommodations, it must be done by phone I have called the 800-967-phone number multiple times On different occasions, after holding for hours each time, I was told (by a live person) that I would get a call back within 24-(business) hours It was over hours since the 2nd time I was told this and I still did not have a return callToday when I called (3rd time), after holding over minutes, I just received a voicemail/answering machine telling me to leave my information and promised a call backI need to get this appointment scheduled as I have to make adjustments to my work and family schedule to correspond and it is less than a month away I have contacted my test sponsor (SOA) and they have indicated they are unable to assist and I must speak with someo

Unable to get a response from customer service
No response from phone calls, or messages left on their website response request
So two issues, First occurred back in January, was scheduled to take a test I believe on the third, snowstorm happened and they closed down the location they didn't contact me until it was too late to reschedule and wouldn't reschedule it Not pleased with the resolution
second issue is I scheduled a different test I do not have a confirmation email I would like to talk to a customer service respresentative to confirm my appointment but they have not responded, started trying to contact them on 2/20/sent several requests for contact No response
Payment method is you give the CPA organization some money, they give you an exam number which you use on prometrics site to schedule the appointment
To confirm an appointment on prometrics site they are supposed to send you a Confirmation number
Jan 4ths test confirmation number was *

DSST score report billing dispute
On March 12th I setup my profile with the school code of *** for ***I took the public speaking exam on march 23rdMy school never received itI complained on April 1st to no availI complained again on April 6th and noticed my school code was missing from my profileI added itI had to pay 30$ to have my transcript sentI need that refunded since my school code was not in the system at the time of testing and I couldn't verify it then, which would have allowed a free transcript to be sentThank you

Our overnighted, Fed-Exed envelope was signed for, never processed, returned unopened with no explanation and no remedy except to "resend"
On Sept 28, we sent in a CNA renewal form with $check on behalf of a temp employee We saw that the check was cashed on 10/and waited for the online status to be updated By the end of the month we saw no change, and upon contacting them was told that the application lacked a signature erroneously They refused to accept anything other than a mailed in copy signed, and we shipped it FedEx overnight with AM delivery on Oct 26, According to FedEx tracking #***, it was delivered at 9:43am and signed for by K.L** We were then told it could take 7-days to process despite having overnighted the materials they wanted, and the CNA's license had still not been renewed from the 10/31/expiration We called intermittently to check on the status with no change
On Nov 8th, we received the UNOPENED FedEx enveloped back i