Prometric Inc.

Our overnighted, Fed-Exed envelope was signed for, never processed, returned unopened with no explanation and no remedy except to "resend"
On Sept 28, we sent in a CNA renewal form with $check on behalf of a temp employee We saw that the check was cashed on 10/and waited for the online status to be updated By the end of the month we saw no change, and upon contacting them was told that the application lacked a signature erroneously They refused to accept anything other than a mailed in copy signed, and we shipped it FedEx overnight with AM delivery on Oct 26, According to FedEx tracking #***, it was delivered at 9:43am and signed for by K.L** We were then told it could take 7-days to process despite having overnighted the materials they wanted, and the CNA's license had still not been renewed from the 10/31/expiration We called intermittently to check on the status with no change
On Nov 8th, we received the UNOPENED FedEx enveloped back i

My complaint is in reference to an appeal that I sent to Prometrics regarding my CNA exam score, and bad treatment my appeal was ignored
On March 7,I took a test to renew my Nursing Assistant certification, I was treated very bad by the test administer, and as a result it made it very hard to concentrate on the examThe test administer was very nasty from the beginning of the exam until the endHe failed me unfairly,I made appeals to Prometrics and they ignored bothThey responded by saying that the test administer was trained and the score he gave was correct, they never mentioned or showed any concerns about how badly I was treated during my examI spoke to several customer service reps and was told that my case was investigated but they refused to tell me what they felt I did wrong on the examI know that I did everything correct during my examI was told that there was a camera recording the exam, but I didn't notice it, and if there was one, pro metrics should have

I was given incorrect information when applying for an examAfter my $ was processed they told me I was unable to testI want my money back now
I was given incorrect information when applying for an examI was told that I had until November to retake the skills section of the Washington HCA exam (the actual final date was in September 2016)I was told to mail in a new application with my payment of $before they could schedule my exam dateI sent in the application and payment via USPSFinally after seeing that my payment had been processed, I called to schedule the exam dateAt that time I was told that I was ineligible to apply due to my WDOH application expiring in SeptemberI want my money returned to meIf they hadn't given me the incorrect information I would have never sent in my a payment

I'm attempting to obtain a receipt for rescheduling my examThe fee was $and after payment I did not receive a receipt to my email
I've been attempting to contact a human at the corporate office for days nowEach time I call the corporate number it rings for over minutes before the receptionist Mike picks upThe first day this happened I was routed to the customer care line and the line rang for over minutes (called on my cell and can provide screenshot confirmation) and looped me around and around without putting me in contact with any customer service repThe second day it also took over minutes for headquarters to pick up, (again Mike) and after explaining my situation I was directed to a supervisor who also did not pick upI also attempted to contact someone through the online chat function which states that it will be available on Tuesdays at 9amIt's Tuesday and it's 9:11am and the chat is still offline

I used the Prometric Testing service to schedule a nursing test I will no longer be taking and would like the fee refunded
I filed for a refund for a test I will not be taking and Prometric has denied my requestThe case number is *** and the reference number is ***The cost of the test is $which Prometric deems non-refundable because of the "extensive processing work it commences immediately upon receipt of applications"I've not yet taken the test and made sure to contact them before they assigned me a testing siteHow are the costs deterimined? What is the cost of the test? Could I be refunded for the cost of the test and it's grading?
I won't be taking the test

Prometric does not refund any money for cancelled tests and does not adequately notify the applicant
I requested a refund for a test that was cancelled within hours It took them over two weeks to respond that the cancellation policy is located in the candidate information bulletin, which I cannot locate on their website When I requested additional information they responded with "Thank you for your input", which does not even address any of my issues or questions

I was told that I could not reschedule my CNA exam without repaying for a test that I was unaware I was scheduled to take and I forfeited my
I was not aware of the only way of notification that my test would be scheduled would be via email I did not have access to a computer so I missed my test day and the only reason I am aware that I missed my test date is because I called PrometricI never received anything via mail or a phone callI was told that the reason Prometric asks for a email address because that will be the only way to notify you of your test dateI was also requested to give them my telephone number and address so there should have been other ways to communicate that something this important has been scheduledI feel like Prometric's policy on scheduling and missing test is designed to take consumers money and line their pockets with itIts unfair to the consumer that their money is taken and no other recourse is given but "oh well you have to pay another

The Test center cancelled my appointment due to closing of the site, the service reps at Prometric told me it was not their problem I paid almost $
The Test center cancelled my appointment due to closing of the site, the service reps at Prometric told me it was not their problem I paid almost $for two future sittings and want a full refund

I sat for an exam proctored at a prometric center in Plano, Texas on 4-6- The proctor had a lengthy coversation with another test taker in such a loud voice that her words were clearly audible although I was using ear buds and wearing a head set over my ears I asked the proctor to lower her voice although she did notThis same proctor refused to allow me back into the testing center in order to take the second half of my exam
I submitted a request for a refund on 4-8- I followed up by phone periodically but did not get a response from prometric until the end of July
I was told by telephone that prometric would refund my proctoring fee because of the long delay in responding to my request and due to the fact that I was treated so unprofessionally by the prometric staff
I was additionally told that a prometric representative might be reaching out to me in order to confirm my mailing address in order to provide me with my refund
Instead, I received an e

I attempted to register for one test, their confirmation kicked back with the wrong testI contacted the company and they want an additional
I reigstered for the building systems exam and could see I entered the proper exam title through *** as the proper icon was highlightedHowever, at the end of the billing registration process, the company assigned me to the wrong exam and they want an additional to try to resolve the confirmation errorThe exam has not been taken and they were contact immediately after the error aroseBut, they still want to charge an additional fee for an error that was on their end

I called the testing center and was told that my ID was sufficient weeks aheadOn my test date they said it wasn't and then charged me to rescheduled
My wallet was stolen and I lost my ID I immediately called Prometric Testing Center in *** ** in understanding this might be a problem for my test in two weeks I told her I had a temporary license, a picture ID for the VA hospital, and an expired passport They said that was sufficient The day before the test I called back and spoke with an employee named Jogi and was again told my materials were sufficient On the day of the test, they informed me that since my temporary driver's license from CA did not have a picture ID that I could not take the test
Afterwards I talked with JP from headquarters and it seemed as if they would reschedule me free of charge on behalf of the misinformation I was given On 8/24/I received a call from JP that I had been denied of a free reschedule Apparently USMLE (the organization p

GRE exam crashing multiple timesI requested a letter from them but they refused to share the information with me
I took the GRE exam at Prometric test center in Lake Forest on March My exam crashed multiple times before and during the examI need a letter from the Prometric Center stating what time I arrived to the exam centerHow many times I was called to start my exam and searched and then sent back to the lobby due to the exam crashingI Would also like the report to state what time did I finally start my exam and also what time did my exam crash during me taking the examI requested a letter from them but they refused to share the information with meI need the letter for university purposes

I arrived with my son at 07:am for his 08:am test timeWe checked in and filled out all the necessary papersWe were then told to waitFive people came after usMy son was the only child there not needing fingerprintsWe were called in at 08:behind of the people that had arrived after usThe anxiety from having to wait started to show on my son's faceHe was aware his exam start time was 08:One of the four ladies helping everyone must of seen the look of disapproval on my face because at 8:she started checking in my sonAt 08:46, my son finished the first part and asked to go to the bathroomOne of the attendants let me know that I needed to check him outI asked then what was the delay in the morning? Why do they say to arrive minutes earlier if the time is not honored and others that arrive later are called in before? The of the four attendants became immediately defensiveThey said everyone had the same test timeI proceeded to ask being interrupte

I have taken the CNA exam on Oct 23rd 2015, I have failed the exam due to the peritineal care
I feel that it is unfair because I have studied all the skills and have practicedI was also not feeling well the day of the test I was suffering from migraine headaches, whitch causes me to have memory loss and slow reflexesAs of today I'm medically fine and heathy but on the test day I feel it had affected me
Also the instructor was not paying attention and had not even watch me perform the skill she only seen me at the end I feel it's unfair that I failedI payed for the exam
I have sent a appeal to Prometric about this and they said they sent a response but I never received one

Prometric has charged me again for tests I have already paid for and taken
Back around March of this year, I used this vendor for testing purposesWhen scheduling my test via their website, their system froze when I was in the middle of paying and scheduling my testIt forced me to close my browser and start the process over in which I was successfulLate last week I received an email telling me that the transaction that was essentially lost due to their system freezing was now going to be processedThe test has essentially already been paid for and takenNow I'm being double charged! I have called Prometric and the call center is not linked to the payment processing groupThe call center rep instructed me to email the payment processing group with my instruction to not process this transaction, in which I have donePlease reverse this, I have already paid for this and took the test all the way back in March!

Prometric emailed me on01/30/291, failed letter result of 28% for the CT Cosmetology Theory Exam taken on 01/20/in Hartford, CTAll class failed
Investigate why my exam failedmy classmates also failed with a 30% or 29%The scoring failed

Fees I paid of ($140)April for CNA test dateNever recv' date requested a refund on Nov 02,which I was approved to receive
I completed an Application in April and I still have not received a testing dateIn May I was told by a representative from Prometric that I missed my test date and was charged $to get a "new date" she then realized that she made a mistake and that this test date that was missed was from and there was not a date set yet for the application submittedShe assured me that the money was not taken out of my accountI attached a copy of account activity from *** paying the $that my card was in fact charged to my refund request applicationAfter this occurrence, I was told by a friend that sometimes it can take up to 6mos to get a date for whatever reasonIn October (month 6) I called and spoke with Lauren at Prometric and she said the hold up was the FL Deptof HealthShe also explained that she would have my

I have not received fully paid for skills results and am not in system under SS#
I was refused job because I am not in registryI have paper documents of where I received and the date that I received my skills examThese documents where emailed to me from prometricCustomer service from prometric has constantly requested more time to resolveThey have no recordsI received rudeness from first person I spoke to on the 18th of AprilThey spelled my first name wrong, claimed that they fixed it, but it is still appearing incorrectly spelled onlineThey don't have a system that pulls all records up under one ss#

Prometric failed to send a test result to my school in I forgot I took a test because I had no record of itI retook it recently
In August I took the paper and pencil version of Principles of SupervisionPrometric did not send a notice to my school despite the fact that I put in the proper code just as I did for the several CLEP and DSST tests I took previouslySince I had no record I took the test, I completely forgot I took it alreadyI recently took the computer version and set up a Prometric account to do soFor some reason Prometric's software does not flag by social security number or any other means that someone already took a testThis major failure on Prometric's part was brought up by the *** test adminstrator as typical of the softwareShe said that this type of problem is not surprising given Prometric's complete lack of electronic fidelity checkI would almost wonder if this were deliberate as the CLEP tests will not allow a participant to retake a tes

ASME GDTP - Technologist Examination code stopped working before deadlineI couldn't get a refund nor
Applicant Identification Code: ***
ASME GDTP - Technologist Examination code stopped working before deadlineI couldn't get a refund nor
Applicant Identification Code: ***