Property Damage Appraisers Inc.

This was for an earlier problem.  I continued to have problems-!

Since the last communication in February, the customer has average 350 GB a month. More than the next lowest plan (300 GB) but less than the current plan at 500 GB. The customer usage fits the current plan. As stated in the original response, we are willing to move the customer down to the 300 GB plan if he can average less than the 300 GB for consecutive months.

have they credited my account for any and all charges relating to late fees due to their inappropriate billing method change?

Customer was experiencing slow speeds; identified Cable ONE had an issue at their headend site. Cable ONE corrected the issue and contacted the customer to make sure the service was working properly. Cable ONE also issued two months credit to her Cable ONE account. Thank you.

I have not been contacted by the company not by email or phone. In fact I requested a call back from the local office personally to have a supervisor contact me and I was assured they would and they never did either. My contact information Is up to date current and accurate.

We understand the customers concern, however, through research by the local office, best effort speeds to their network are near the 50 Meg, what the customer pushes through his network/or devices will be determined by the architecture setup in the home. I will ask the local office to send someone out walk the customer through our different speed tests.

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This issue is being misunderstood.  I am not asking to stop my service and have a...

deposit returned.  Cable One did not keep their arrangement with me, and turned my services on a day late, causing me to lose a day's salary.  I am asking for a credit on my account in the amount of my day's salary which Cable One has caused me to lose.

The local office will setup a service call and request credit for the account.

Cable ONE has called and left a voice message to [redacted] from our Local General Manager in regards to her account but has not received a response or call back. We are waiting for [redacted] to respond back to our Local General Manager. Thank you, Cable ONE

Because the ped was under the neighbor's property, we attempted to work with them to get the drop buried. Unfortunately the neighbor did not cooperated and even damaged the temporary drop we put in place, which cut off her service. The local manager went out to try and work things out between the...

customer and neighbor to get the cable buried but was not able to do so. The customer disconnected and we have setup to refund the full amount.

Revdex.com:
I never received any response from Cableone in regards to my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Cable One's so called "delayed adjustment" is nothing of the sort. It is an UNAUTHORIZED account UPGRADE that is now costing me more money. None of this should have ever happened in the first place, this is the company's fault not mine. I want my $205.00 returned to me as well as my internet service to stay the same as it always has been. If this does not happen, my Air Force advocates will be the suing party for me and $205.00 will be what Cable One wishes they would've given to me in the first place. They might want to study and look at a competitor of [redacted] for an example of why they should comply.
Regards,
[redacted]

We sincerely apologize for the mistake with the account the initial CSR made. The local office turned the customer back on.

The local office is setting up an IT expert service call for the customer to further exam and identify this issue. Expect to be contacted for a setup time.

We looked at this account and it belongs to a [redacted]. [redacted] does not have permission from [redacted] to discuss the details. [redacted] will need to complete a Revdex.com complaint and call the local GM to verify permission.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

It appears the customer has made arrangements to pay past due, thus has be reconnected.

No, the account was not past due at the time of disconnect. You all completely avoided the fact of the cable across my lawn the entire time of service.

We understand the customer's position, however this policy is in place for the benefit of all customers and we cannot circumvent it.