Property Damage Appraisers Inc.

Local office fixed the issue and informed the customer.

The local office has reinstated the paper bill, so she should start to receive it again.

It is a complete lie that I was contacted on those dates by mail and phone call. I never received and notice by phone call as they state. Cableone should not be allowed to abuse their relationships with their customers just because they are a monopoly.

We responded. A tech went out to replace the modem.

The current offer to reconnect still stands. If the customer would like to discuss other options, they can contact the local General Manager Terry W[redacted] ###-###-####.

Cable ONE issued a credit to [redacted] Cable ONE account on January 15, 2018 in the amount of $88.00 as requested. Thank You Cable ONE.

Cable ONE has attempted to call Ms. [redacted] via the phone number listed on the complaint on July 7th, 10th. The voice mail is not set up to leave a message to call back. Cable ONE does not show any Trouble Calls history on her account, so we would need to first schedule a service call to assess her...

internet complaint. Cable ONE has sent an email on July 11th to the email address provided trying to reach Ms. [redacted]. We have listened to all the calls Ms. [redacted] has made to Cable ONE in regards to her service and in the conversation is was mentioned that there might be an electrical issues that would need to be addressed with the home owner before we can troubleshoot any further. When Ms. [redacted] did call into our Care Center, we checked the modem and it was online and we could not see any issue with the service. We have provided in the email to Ms. [redacted] our direct number to the local office for her area. Thank you, Cable ONE

The accounts shows the customer as current, today. If they should have any questions, please have them contact the local Customer Service Manager, Laureen N[redacted], to work thing out.

I do not accept this response-- I have had a problem with cable on since nov. 29 2015 i,ve called number in local phone book and have yet to...

get a call from local office i,ve tried to set up appointment when somebody would be here to no avail last saturday dec. 12 2015 a tech named richard came by and replaced wire to house .. we called on sundat dec 13  2015 and reported tileing still going on no response..called back on wednesday dec 16 2015 and reported tileing still affecting certain channels..it is now thursday dec 17 2015 at 1.40pm and no response..mark carney

I would like to help the customer get their refund. Can the provide the old account number, City and State where they previously reside?

The local office is working to upgrade the area so that High Speed Services are improved. Work should be completed the first week of September. We apologize for any inconvenience.

As stated previously, we have data limits in order to protect all Cable One customers against over use. If the customer doesn't agree, we understand they chose to shop elsewhere.

The customer will be contacted to explain the daily consumption that they have used, given a link where they watch, what they consume and a copy of their agreement that explains the penalties for over consuming. In fact, the customer did go over the limit, was notified prior to the penalties being...

assessed.

Please find the attached letter that explains the notifications sent to you about exceeding your usage limits, what happens when you do and the amount you went over per month. All of this is referenced in the agreement signed at the time of install. If you are able to keep your usage down for a...

period of time, then you can downgrade back to the original service level.

Our local office contacted the customer to make arrangements but found out they had already disconnected.

We have researched the account and the usage is coming from the customer's home for several months. We are attaching our response with a copy of their usage. If the customer is able to manage what they use down to the previous level for a period of time, we would gladly work with them to downgrade...

back to the original level.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me. I have talked with a representative of the local office and he was going to arrange for a  rebate on what I am paying.  I will wait until  Aug 1st for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

If the customer returns the modem, a credit of $112.94 would be applied to the account leaving a balance of $6.94.

Local office has gone out and made some repairs. This should have resolved the issue. Local office will also apply one month's worth of credit to the account.

The local office has only called while I was at work. They have not left a door card or sent a letter with intent of a resolution, just another letter threatening that they are going to charge me more money.