Protect America, Inc.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls. Based on our records we do not show any calls made to us in July 2017 regarding this matter. We spoke to Mr. [redacted] regarding...

cancellation of the account on September 11, 2017 and recapitulated to him the agreement terms and conditions which stipulate that we require a 30 day written cancel notice in order to process cancellation of the account. We received his 30 day written cancel notice effective September 12, 2017 and processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

We have received the complaint filed by Ms. [redacted].  In reviewing the recorded calls betweenProtect America, Inc. and Ms. [redacted] we have found that on March 9th2012 Ms. [redacted] requested information on Protect America monitoring service. Ms.[redacted] stated she had an existing that she would...

like to continue to use. Ms.[redacted] agreed to perform the self -install of the takeover device then completedthe online agreement.  January 3rd2014 our Sr. technician called Ms. [redacted] to help her install the device at hernew location. She was not home at the time so he asked her to call back whenshe arrived home to assist her with the install. Protect America did not hearfrom Ms. [redacted] again until June 5th, 2014 to which Ms. [redacted]called to cancel due to her system not being installed.  Ms. [redacted] spoke to our cancellationdepartment and was offered a lower monitoring rate and a new takeover device atno charge due to her stating she did not know where the existing equipment was.Protect America, Inc. did not hear from Ms. [redacted] again until December 18th,2014. Ms. [redacted] called to cancel. Our cancellation agent explained that shenever called to have the system set up after we provided her the additionaldevice. December 18th, 2014, Ms. [redacted] was offered a new system witha camera and a technician to come to her home and install the system for her. Ms. [redacted]declined. At this time we feel that we have done everything in ourpower to come to an amicable resolution. Ms. [redacted] has declined allpossible resolutions. Sincerely,[redacted] Operations Support

Complaint: [redacted]
I am rejecting this response because: Business still has not contacted & supposedly mistakenly sent me incorrect equipment.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I got another contact from protect america today stating the same thing. Even if I pay off the contract today and send them a communication that I no longer want the contract  they will NOT cancel my contract unless I contact them in November 2016 stating that I want to cancel. This is a condition that is not stated in the contract that I signed.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We provided him with different options on resolving his equipment issues and also provided cancellation options that were available to him and he declined them all. We ask that he allows Protect America to assist with further...

concerns.

Protect America have received the complaint filed by Mr. [redacted]. In reviewing the cancel request Mr. & Ms. [redacted] called to cancel on 6/17/2015. Our records show that our cancellation team provided Mr. & Ms. [redacted] with the proper procedure to cancel their account. It was explained per Protect...

America agreement we require a 30 day written notice. We received their written letter to cancel on 8/19/2015 and the account cancelled on 9/30/2015. Mr. [redacted]’s account is now in collections for non-payment for the months of June, July, August and September. We ask that Mr. [redacted] contact Hillcrest Davidson & Associate to resolve this matter.

Protect America has received the complaint submitted by Ms. [redacted]. We were able to reach out to her and resolve her concerns.

Protect America has received the rejection submitted by Ms. [redacted]. Upon review, the account has a $0.00 balance and is already set for cancellation. There will be no more charges made on this account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America terms and conditions, the contract is for 36 months. We reviewed the account and determined that on November 8, 2016, Ms. Marcia Edge was advised of the various options available to her, on how to cancel...

out the account. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:
The organization will say one...

thing but do something different.  Since I sent the letters I have received calls telling me that my account will be closed and the past due amount taking off the account.  However, I also received calls telling me that the company wanted the past due amount and that they would taking action with the credit companies.
Regards,
[redacted]

Protect America has received the rejected response submitted by Mr. [redacted] Protect America has investigated the account in detail and found that Mr[redacted] had been offered options on fixing his equipment issues . He declined. He has been provided options on terminating the contract. He has declined. At this time we are unable to reach an amicable resolution. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and calls. As per Protect America's Agreement terms and conditions, the term is for 36 months and a 30 day written cancel notice is required to process cancellation of the account at the end of the...

term. This information was provided to her on June 18, 2013 when she initially set up the account and recapitulated to her on May 31, 2016. In July 10, 2017, we provided the necessary information to her needed to process the cancellation of the account. As of to date, we have not received the information required to cancel the account. The balance accrued on the account is valid. We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. The issues that Ms. [redacted] is experiencing are fixable, we just ask that she allow our technicians to assist her in fixing them. We ask that she call ###-###-#### option 4 and allow with one of our service technicians to assist.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because:it shouldn't take almost 2 weeks to repair an alarm system. After being on the phone over an hour I was told it was going to be rushed to me. This sytem wide outage that you speak about,  how does it apply to my situation?  I was told by the protect america tech that my sytem board was bad. So which is it? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 1. I specifically rejected their offer to upgrade their unit almost 2 years ago.
                                        ...⇄ I am supposed to renew a contract every year as per the contract I signed and sent by mail to their office                                     ...⇄ close to 5 years ago.                                      ...⇄ 3. I spoke to their Supervisor August 25, 2014 with the agreement they will waive said arrears due to non-                                      ...⇄ compliance to their monitoring which was absent for almost 2 years. What the Supervisor neglected to                                         ...⇄ specify was I had to go online to submit this and no paper was necessary to accomlish this act.
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted] We provided her options on how she could terminate her contract with us. She stated that she would contact us with her decision. We contacted her several times without any success. At this time she would need to contact [redacted] at phone number: [redacted] for further inquiries.

Protect America has received the complaint submitted by Ms. [redacted]. Upon review of the account, it was determined that we received a copy of the death certificate effective 09/2016 and we processed cancellation of the account accordingly. We ask that she allows Protect America to assist...

with any further concerns.

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Upon review, it is outlined in the agreement that the initial term shall be 36 months. The agreement was signed on October 25, 2013, therefore the account will be eligible for cancellation in September 2016. We ask that Ms....

[redacted] contact Protect America at ###-###-#### to discuss possible options. Attached is a copy of the agreement.

Protect America has received the rejected response submitted by Ms. [redacted]. As per Protect America cancellation guidelines that is indicated on the contract that she signed, we require a 30 day written notice. We reviewed the account and it was determined that, she was advised about our...

terms and conditions of the cancellation guidelines on November 03, 2016 and during the initial sales call in November 2013. All we require, is her written 30 day cancellation notice so that we can process the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.