Protect America, Inc.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls. Based on our records we do not show any calls made to us in July 2017 regarding this matter. We spoke to Mr. [redacted] regarding...

cancellation of the account on September 11, 2017 and recapitulated to him the agreement terms and conditions which stipulate that we require a 30 day written cancel notice in order to process cancellation of the account. We received his 30 day written cancel notice effective September 12, 2017 and processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Business still has not contacted & supposedly mistakenly sent me incorrect equipment.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I got another contact from protect america today stating the same thing. Even if I pay off the contract today and send them a communication that I no longer want the contract  they will NOT cancel my contract unless I contact them in November 2016 stating that I want to cancel. This is a condition that is not stated in the contract that I signed.
Regards,
[redacted]

Protect America have received the complaint filed by Mr. [redacted]. In reviewing the cancel request Mr. & Ms. [redacted] called to cancel on 6/17/2015. Our records show that our cancellation team provided Mr. & Ms. [redacted] with the proper procedure to cancel their account. It was explained per Protect...

America agreement we require a 30 day written notice. We received their written letter to cancel on 8/19/2015 and the account cancelled on 9/30/2015. Mr. [redacted]’s account is now in collections for non-payment for the months of June, July, August and September. We ask that Mr. [redacted] contact Hillcrest Davidson & Associate to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We provided him with different options on resolving his equipment issues and also provided cancellation options that were available to him and he declined them all. We ask that he allows Protect America to assist with further...

concerns.

Protect America has received the rejection submitted by Ms. [redacted]. Upon review, the account has a $0.00 balance and is already set for cancellation. There will be no more charges made on this account.

Protect America has received the complaint submitted by Ms. [redacted]. We were able to reach out to her and resolve her concerns.

Complaint: [redacted]
I am rejecting this response because: 1. I specifically rejected their offer to upgrade their unit almost 2 years ago.
                                        ...⇄ I am supposed to renew a contract every year as per the contract I signed and sent by mail to their office                                     ...⇄ close to 5 years ago.                                      ...⇄ 3. I spoke to their Supervisor August 25, 2014 with the agreement they will waive said arrears due to non-                                      ...⇄ compliance to their monitoring which was absent for almost 2 years. What the Supervisor neglected to                                         ...⇄ specify was I had to go online to submit this and no paper was necessary to accomlish this act.
Regards,
[redacted]

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. The issues that Ms. [redacted] is experiencing are fixable, we just ask that she allow our technicians to assist her in fixing them. We ask that she call ###-###-#### option 4 and allow with one of our service technicians to assist.

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America terms and conditions, the contract is for 36 months. We reviewed the account and determined that on November 8, 2016, Ms. Marcia Edge was advised of the various options available to her, on how to cancel...

out the account. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and calls. As per Protect America's Agreement terms and conditions, the term is for 36 months and a 30 day written cancel notice is required to process cancellation of the account at the end of the...

term. This information was provided to her on June 18, 2013 when she initially set up the account and recapitulated to her on May 31, 2016. In July 10, 2017, we provided the necessary information to her needed to process the cancellation of the account. As of to date, we have not received the information required to cancel the account. The balance accrued on the account is valid. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:
The organization will say one...

thing but do something different.  Since I sent the letters I have received calls telling me that my account will be closed and the past due amount taking off the account.  However, I also received calls telling me that the company wanted the past due amount and that they would taking action with the credit companies.
Regards,
[redacted]

Protect America has received the rejected response submitted by Mr. [redacted] Protect America has investigated the account in detail and found that Mr[redacted] had been offered options on fixing his equipment issues . He declined. He has been provided options on terminating the contract. He has declined. At this time we are unable to reach an amicable resolution. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because:it shouldn't take almost 2 weeks to repair an alarm system. After being on the phone over an hour I was told it was going to be rushed to me. This sytem wide outage that you speak about,  how does it apply to my situation?  I was told by the protect america tech that my sytem board was bad. So which is it? 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. Upon review of the account, it was determined that we received a copy of the death certificate effective 09/2016 and we processed cancellation of the account accordingly. We ask that she allows Protect America to assist...

with any further concerns.

Protect America has received the rejected response submitted by Ms. [redacted] We provided her options on how she could terminate her contract with us. She stated that she would contact us with her decision. We contacted her several times without any success. At this time she would need to contact [redacted] at phone number: [redacted] for further inquiries.

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Upon review, it is outlined in the agreement that the initial term shall be 36 months. The agreement was signed on October 25, 2013, therefore the account will be eligible for cancellation in September 2016. We ask that Ms....

[redacted] contact Protect America at ###-###-#### to discuss possible options. Attached is a copy of the agreement.

Complaint: [redacted]
I am rejecting this response because:I respectfully reject PAI's offer to move forward with service or have the equipment installed and system monitored and continue to ask that the contract agreement be terminated as of 1/4/2015 as stated in the business response to my original complaint.Not only did standard sensors not work, neither did the replacement sensors which is what prompted the call for extensive photographs and time spent on my part to provide those to the company and my efforts went unanswered for weeks during a staff transition. PAI is not fully DIY if technicians are available and perhaps that offer for help could have solved the issue rather than perpetuate it. Your product and customer service are inferior and I have no confidence in your product's ability to provide for my safety and security needs given that two sets of equipment have failed and your efforts to resolve are inadequate at best. I will continue to keep this complaint active and provide unfavorable reviews until the offer to terminate the contract as of 01/04/2015 is honored as previously stated in PAI's response. That will be the only acceptable solution at this point as the equipment has already been returned to the company in it's entirety as of earlier this week and should be received by the company in the days to come if not already. The account is current as of 01/04/2015 which is the termination date that was offered and I would like for that offer to be honored and the transaction completed as soon as possible. The company has yet to take any responsibility for it's product or apologize or show any concern for how this account has been handled which is also completely unacceptable. Please attend to the cancellation of my contract immediately and back date as of the date that you offered which is 01/04/2015. Thank you. 
Regards,
[redacted]