Protect America, Inc.

Complaint: [redacted]
I am rejecting this response because:I do not agree what the company claimed here. If I understood that the company immediately started to charge us even if we didn't install the equipment, I still insisted not to install the equipme for over 10 months and I still agreed to start the service right away, and I still was shocked when I knew we had been charged for 10 months without even awaring of it, do you believe this makes sense? Also,I want to understand what was the "deal" the salesman pursuaded me to get at that time. Can the company explain what kind of promotion they gave us that we should have not missed? Why did I find out I didn't get any better package than normal startup package and paid even higher cost for equipment?The company called me several times later on to ask me to self install the equipment. I told them each time the house was not ready to use the service yet. Did they consider this situation honestly for their customer and did they ever mention to me that I had already been charged even though the equipment was not installed?For the company that got us into their business in a dishonest way, we cannot trust our house to them. We lost about $680 for nothing already, and we need to protect us from them taking more from us. I think we have right to put a stop to a merchant that treated us dishonestly. Regards, [redacted]
[redacted]
[redacted]

Tell us why here...Protect America, Inc. has received the complaint filed by Ms. [redacted]. In reviewing the recorded calls between Ms. [redacted] & PAI we’ve found that she acknowledged (by initialing and signing the agreement) that she understood the terms and conditions of the agreement and the 14 day...

return policy. During the initial sales call we’ve also found that it was never mentioned to the sales agent not to ship the equipment prior to her vacation. Fedex delivered the package on 5/6/2015 two days after Ms. [redacted] completed the online agreement. Our installation team began contacting Ms. [redacted] to assist her with the installation. 17 days after receiving the equipment Ms. [redacted] mentioned cancelling the account due to the phone calls she received while she was on vacation. At this time we are offering to re-send Ms. [redacted] the equipment originally provided.