Protect America, Inc.

Complaint: [redacted]
I am rejecting this response because: Per my original complaint, contractual obligation has been fulfilled and serviced was cancelled.  Letter from January 2015 is attached. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; provided the business sends me a Return Authorization Number and a guarantee in writing that when my contract expires at the agreed 3-year contract date that the contrct will not be automatically renewed. At that time I will decide whether I wish to sign a new contract for service or search other company services.
Regards,
[redacted]

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Upon review, Protect America will accept this Revdex.com feedback as the written cancel request. Mr. [redacted]'s account has been processed for cancellation. We've also had the opportunity to discuss the billing with Mrs. [redacted]. We...

ask that Mr. [redacted] allow protect America to assist with any further concerns.

We have received the rejected response filed by Ms. *** and found that we experienced a massive cellular outage that impacted not only Protect America customers but many other businesses and customers as well. We’ve also applied 1 free month to Ms. *** for the inconvenience. At this time we are obligated to assure that Ms. ***’s system is functioning properly. We ask that she contact Protect America at her earliest convenience to install and test her new equipment.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, it is outlined in the agreement that Protect America requires a 30 day written notice prior to the end of any term in order to cancel service. We received that notice on August 5, 2016 and the account was processed...

for cancellation accordingly. We ask that Mr. [redacted] contact our billing department at [redacted] to discuss any payment arrangements for the final balance.

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Due to the nature of the complaint, an investigation will be ran to determine the validity of the renewal agreement. We've attached a copy of the agreement.

Complaint: [redacted]
I am rejecting this response because: I am still not sure the system will function as asserted. I was not actually given a choice. Two months credit may not cover my lost service.
Regards,
[redacted]

Protect America have received the complaint filed by Mr. [redacted] and found that we received the cancel letter on 9/16/15. Protect America requires a 30 day written notice to cancel an account. Ms. [redacted] is the approved party on the account therefore we require the approved party cancel the account....

The [redacted] account is set to cancel 10/31/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

In response to Mr. [redacted]rejection, we regret that we are unable to cancel Mr. [redacted] account while stillin contract. At this time we are asking that Mr. [redacted] return the camerasfor a full refund in the amount of $457.00 for 2 cameras at $179.00 each and 1 IPinternet module at $99.00. We are pleased to have come to a possible resolutionfor Mr. [redacted].

Complaint: [redacted]
I am rejecting this response because:
I was not made aware that there is no cancellation fee. I should not be binned to a 3 year contract if I am unhappy with the services and most of all do not have the service set up in a home. Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I originally signed up this was not explained to me. There was some type of event going on in the background on their end which prevented me from hearing everything that was said. He said he would send a copy of the contract after we talked but I never received it until the day after I told them I wanted to talk to them. I have send the equipment back. I have told them I am canceling my account and I do not authorize any more withdrawals from my account.
Regards,
[redacted]

Protect America have received the response filed by Ms. [redacted].We have made numerous attempts in trying to contact her with her options. Weask that she contact our office for a resolution.

Protect America has received the complaint submitted by Mr. [redacted]. Protect America follows a cancellation protocol, and has not yet received a written cancellation request for his business account, nor his home account. Mr. [redacted] has been month-to-month with both of his accounts, respectively,...

since 2012 and 2005. Once he calls in to cancel account and provides a written cancellation request, we can cancel both accounts.Mr. and Ms. [redacted] changed their card information on December 17, 2015 and because Protect America has, and had, not yet received a written cancellation request for the business account, both accounts were charged. We ask that Mr. [redacted] allow Protect America to assist with any and all future concerns.

Complaint: [redacted]
I am rejecting this response because:The Account has Me, [redacted], as the applicant and [redacted] as the co-applicant. I opened the contract and was asked is I wanted to include my wife. I gave the rep her information as well as mine. If you look at the contract it has both our names, me being the applicant. In the section were you are required to agree to the terms, I am the only one who initial them. If you are stating that [redacted] is the approved party then this contract is not valid.You also stated in the previous response that my contract will be canceled on 10/15 but you did not state any terms of the cancellation. I do not wish to receive and additional withdrawals from my bank account. Am I going to receive any surprise charges?
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. We did not receive his cancellation request. He submitted feedback to us and hence used that as his cancellation request and the account was...

cancelled accordingly. The balance on the account stands as is. We are able to review the balance if he can provide the written request that he states he sent to us previously. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We are also reviewing his complaint from the  Department of Consumer Protection and we are going to handle this matter through the state department process.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to her when she initially set up the account in February 10,...

2014 and was recapitulated to her on March 15, 2017. We received her 30 day written notice and processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that she allows Protect America to assist with any further inquiries.