Protect America, Inc.

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Due to the nature of the complaint, an investigation will be ran to determine the validity of the renewal agreement. We've attached a copy of the agreement.

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Upon review, Protect America will accept this Revdex.com feedback as the written cancel request. Mr. [redacted]'s account has been processed for cancellation. We've also had the opportunity to discuss the billing with Mrs. [redacted]. We...

ask that Mr. [redacted] allow protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, it is outlined in the agreement that Protect America requires a 30 day written notice prior to the end of any term in order to cancel service. We received that notice on August 5, 2016 and the account was processed...

for cancellation accordingly. We ask that Mr. [redacted] contact our billing department at [redacted] to discuss any payment arrangements for the final balance.

Complaint: [redacted]
I am rejecting this response because: Per my original complaint, contractual obligation has been fulfilled and serviced was cancelled.  Letter from January 2015 is attached. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We are also reviewing a legal document pertaining to this complaint and we are going to handle this matter through the legal process.

Protect America has received the complaint submitted by Ms. [redacted]. This complaint has also been received through a legal outlet and will be handled through the legal process.

We have received the rejected response filed by Ms. *** and found that we experienced a massive cellular outage that impacted not only Protect America customers but many other businesses and customers as well. We’ve also applied 1 free month to Ms. *** for the inconvenience. At this time we are obligated to assure that Ms. ***’s system is functioning properly. We ask that she contact Protect America at her earliest convenience to install and test her new equipment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am still not sure the system will function as asserted. I was not actually given a choice. Two months credit may not cover my lost service.
Regards,
[redacted]

Protect America, Inc. would like to inform Mr. [redacted] that we are currently researching his security account in hopes to come to an amicable resolution. Our Customer Protection Team will be reaching out to Mr. [redacted]. We thank you for your patience in advance.

Protect America has received the rejected complaint submitted by Ms. [redacted]. We have made multiple attempts to assist her. At this time we are unable to reach an amicable resolution. We ask that she allows Protect America to assist with further concerns.

Revdex.com:  My biggest concern is they try to keep me going on a string, you might say.  I'm still having issues with it.   Just Want this bad choice of mine to go away.  I will not buy any thing on the phone like this again!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America contract terms and conditions, we require a 30 day written notice to process cancellation of the account. We provided this information to Ms. [redacted] on the initial sales call dated October 15, 2013...

and advised her again on November 15, 2016. We received her 30 day written cancellation notice on November 15, 2016 and processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to her when she initially set up the account in February 10,...

2014 and was recapitulated to her on March 15, 2017. We received her 30 day written notice and processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that she allows Protect America to assist with any further inquiries.

Protect America, Inc. has received Ms. [redacted]’s rejection.We have made several attempts and left several voicemails in an effort tocontact Ms. [redacted] with no response. In an effort to try and come to aresolution with Ms. [redacted], on 4/1/2015 our customer protection team triedreaching out to Ms. [redacted] and was told we had the wrong number. At this timewe ask that Ms. [redacted] please provide PAI with the police report filed againstMr. [redacted]. Once the police report has been received Protect Americawill investigate the account to comply with Ms. [redacted]’s request.

Complaint: [redacted]
I am rejecting this response because:The 36 months contract was overdue by years. Protect America never attended the needs of updating the equipment, focused only in collecting money. The worst customer service in the world, focused only in collecting money, not service.The equipment meltdown (literally) on July 2016 with great risks to my home and my family. he contract was overdue and I talked in the phone to tell I did not want any more relation with them. Protect America did not take any step to solve the problem, just pretended to keep milking my credit card. In December they sent a new equipment which I rejected and sent it them back, with a letter of rejection. This sending of a new equipment "to be able to keep the monitoring" is a demonstration of they had not any equipment to monitor my home, making themselves caught in the fact that they are pretending to collect money for a service that did not exist, since the equipment melt down. In fact they must be punished for this billing for fake service they did not make.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I originally signed up this was not explained to me. There was some type of event going on in the background on their end which prevented me from hearing everything that was said. He said he would send a copy of the contract after we talked but I never received it until the day after I told them I wanted to talk to them. I have send the equipment back. I have told them I am canceling my account and I do not authorize any more withdrawals from my account.
Regards,
[redacted]

Protect America has received the complaint filed by Ms. [redacted].In reviewing the recorded calls between PAI and Ms. [redacted] we’ve found that shehas declined multiple offers with allowing us to assist with the malfunctioningdoor sensors. We explained that per her agreement, she is required to call...

inmonthly to perform a system test. Ms. [redacted]’s equipment is under warranty so itis Protect America’s obligation to exhaust all avenues in assuring she has afunctioning system. At this time Ms. [redacted]’s account is set to cancel on7/25/2015. Additionally, All Protect America’s customers are liable for monthlyservice fees whether or not the equipment is connected to the monitoringfacility. We feel that at this time Ms. [redacted] is not eligible for the refundshe’s seeking. As a courtesy to Ms. [redacted] we are going to apply a 2 month creditto her account.

Protect America has received the complaint submitted by Mr. [redacted]. We are also reviewing his complaint from the  Department of Consumer Protection and we are going to handle this matter through the state department process.

Protect America have received the complaint filed by Ms[redacted] We have attempted to provide the information she’s requesting by email and have been unsuccessful* We ask that she provide us with a valid email address to receive the requested information.