Protect America

Protect America has received the complaint filed by Ms***.In reviewing the recorded calls between PAI and Ms [redacted] we’ve found that shehas declined multiple offers with allowing us to assist with the malfunctioningdoor sensorsWe explained that per her agreement, she is required to call inmonthly to perform a system testMs***’s equipment is under warranty so itis Protect America’s obligation to exhaust all avenues in assuring she has afunctioning systemAt this time Ms***’s account is set to cancel on7/25/Additionally, All Protect America’s customers are liable for monthlyservice fees whether or not the equipment is connected to the monitoringfacilityWe feel that at this time Ms [redacted] is not eligible for the refundshe’s seekingAs a courtesy to Ms [redacted] we are going to apply a month creditto her account

Protect America, Inchas received the complaint filed byMr [redacted] In reviewing his account our records show that we have not had the opportunityto properly assist Mr [redacted] with testing his alarm systemPer Mr [redacted] agreement with Protect America, we request that our customers call us monthlyto perform a system testThe system test will allow us to address any system issuesat that timeAdditionally, our records also indicate that while connected tothe monitoring station, Mr [redacted] ’s system was armed and disarmed within theallotted time setOn 8/26/a replacement sensor was shipped to Mr [redacted] .On 4/3/Mr [redacted] called to cancel stating he never received the sensor requestedin and he has since moved At thistime, we ask that Mr [redacted] allow us to assist him in installing his alarm systemat his new location

Unfortunately, we cannot amicably resolve [redacted] concernsOur agreement explains customer's obligation to paying a specific sum for the equipment offered at no cost upfrontThat sum is typically paid in installments over the course of yearsWe would like to see [redacted] maximize the usage of our servicesBut if cancellation is the only amicable solution, the remainder of the agreed upon sum will need to paidOur agreement is available at: [redacted]

Revdex.com:As long as they clearly state that there are stipulations to there offer ieExtending your service contract etc I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

ASC consistently refuses to pay warranty claims to repair facilities for my vehicle Each time, like clockwork, when the garage calls in they reject it so then I have to call and spend time arguing and going over the contract to get them to covet what it says is covered It's a waste of my time and the garage's time having to wait for the whole ridiculous process to run through

Protect America, Inchas received Ms [redacted] ’s rejection.We have made several attempts and left several voicemails in an effort tocontact Ms [redacted] with no responseIn an effort to try and come to aresolution with Ms [redacted] , on 4/1/our customer protection team triedreaching out to Ms [redacted] and was told we had the wrong numberAt this timewe ask that Ms [redacted] please provide PAI with the police report filed againstMr [redacted] Once the police report has been received Protect Americawill investigate the account to comply with Ms [redacted] ’s request

Complaint: [redacted] I am rejecting this response because: I feel a purchase of another detector at dollars or signing a waver or return the detector we have isn't a resolution thanks Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I canceled on January 6th I expected my services to be canceled as of that date, which they were I have a viable reason for cancellation My husband is deceased and we no longer needed your services I assumed that a phone call would be enough to resolve this issue and stop the service as well as the bill for services I have not received since that date of verbally canceling As a company who regards its reputation I would assume that you would honor my request immediately It is a shame and disheartening that your company is still trying to request money months after the cancellation of services I have not utilized your services since January and do not expect to have to pay for services I have not received Regards, [redacted]

We have tried calling [redacted] to discuss this and better understand his concernsWe've not been able to contact him, but left a voice mail with call back information.Per what he has advised Revdex.com, [redacted] mailed us a cancellation notice in September using a return envelope that accompanied a post card he received in November Additionally, he stated our post card included contact email: [redacted] Protect America does not mail post cards regarding past due balancesWe send 8.5xlettersAside from a PO BOX to send payments to, they include a phone number to call, no email address[redacted] stated that he called us twice to cancel and that he's been receiving calls from Protect America whereby we are hanging up once he or his wife answerWe have reviewed all calls since June (when [redacted] began service with us)We have been trying to contact [redacted] since November to update his payment info on file [redacted] has been paying his Protect America service via receipt of mailed past due noticesOn occasion, his balance accrued for to months before we received any paymentWe have no record of him returning our callsA total of attempts were made, and our team members waited through hearing a voice message to either disconnect or leave a messageNo recordings suggest our team members were hanging up once someone answeredA 16th attempt was made on 12/30/14, whereby [redacted] answered and stated he sent a cancellation notice with his September paymentHe also explained that he spoke to someone in late November or Early December who confirmed his cancellation notice was received and would be processedSuch a call does not exist in our recordsHe was advised of this and was provided [redacted] .com to email a cancellation requestHe then called the next day, asking how long we've been offering a $monthly rate and why he, an existing customer, was not automatically lowered to that rate once we started offering itWe reviewed how much equipment he was provided with and determined that he is paying the lowest monthly rate available for the size of his equipment bundleThese are the only calls where we had contact with [redacted] since he installed his system in 2010.I also want to clarify that when customers call us to initiate services, one of our Sales Team Members instruct customers to go to our website and complete an online agreementCustomers will receive an email with a link that is valid for days, allowing them to view and print their agreement***'s sales call was reviewed and the aforementioned happened as describedIf [redacted] calls us and asks for a copy of his agreement, we are happy to provide one

Let me preface this by saying I am in the auto industry, and I sell warranties to customers on a daily basisI DO NOT sell or have any relation to ASC or Route 66, which is the warranty I have on my vehicle I was AGAINST warranties for a long time as I felt they were a waste of moneyI had wanted to cancel this warranty but never got around to it .I am SO glad I didn't I drive a Acura TLHonda's don't really have a ton of issues, but of course my transmission went out in mine, something that "Never happens." according to the mechanicI immediately pulled over and didn't drive it one inch after it broke downTHIS IS IMPORTANT! DO NOT DRIVE IF YOUR CAR FAILS! THAT WILL VOID THE WARRANTY! I take it in, they diagnosis it, sure enough the transmission needed to be replacedI had the vehicle towed to the shop by AAA, so I do not have any idea how Route 66's towing and or rental car service is as I used neither of them I gave the mechanic all the warranty information, and about two weeks later I have my car backThey paid out $2,dollars and I only spent $on fluids and some other things I am a believer in Route 66, not to mention their customer service was awesome! Here's the key with warranties: Read what they cover, maintain your car, and for the love of God, DO NOT drive when your car breaks down, as it voids everything entirely/it makes the problem worseUse common sense here and this will not be a bad investment

We have reviewed the call between this customer and our Sales TeamAfter the customer was advised of our year agreement, he asked what would happen if he terminates earlyOur Sales Team Member informed him that we provide optionsIn particular, he stated that if the customer sells his home, we can assist him in transferring the agreement into someone else's nameDuring the sales call, the customer was never advised that PAI would end his agreement within the initial year term without transferring responsibility to someone elseAt present, we can assist in transferring this agreement to someone else if the customer can find someone seeking to takeover the remaining monthsIf this isn't possible, the customer can continue service until May We can provide him a Landline Copper package at no cost if he cannot recover the previous equipmentOr if the customer prefers, he can pay the remaining months now and cancel earlyIf none of these options suite the customer, we will be unable to amicably resolve this issue

In prior messages to Revdex.com, Mr [redacted] has stated he signed his agreementSo this is not a case of fraudPer our notations and recorded calls, Mr [redacted] advised us that the local dealer who acquired his business promised a pay-off of a competitorWhen we asked Mr [redacted] what he owed the competitor, we were informed $We sent Mr [redacted] that exact amount on a VISA gift cardWe are unsure why Mr [redacted] now owes over $to the same competitorWe cannot change actions taken by a competitorBut we did provide a full resolution to this issue before Mr [redacted] was in 3rd party collection with either company and while Mr [redacted] was already delinquent with Protect America over $We cannot provide further resolution to this matter

We bought an ASC warranty, when we bought our used GMC Acadia, we recently took the Acadia in for a check engine light, and it was found that the timing chains were stretched, and needed replacedASC covered our repairs as per their contract, without a single issue, or delayThank you so much!

We have received the complaint filed by Ms [redacted] Due to the account being solelyin Mr [redacted] ’s name, we are unable to share the account information regardingMr [redacted] ’s Protect America account

Protect America has received the rejected response submitted by Mr [redacted] Mr [redacted] would need to contact Hillcrest Davidson at phone number: (866) 524-to resolve any concerns

I would like to thank ASC warranty for their outstanding and excellent help concerning their warranty coverage of extensive mechanical repair that was done on a used truck I had recently boughtThank you especially to Eric for going above and beyondJim H

Complaint: [redacted] I am rejecting this response because:I have copies of both letters sent one in Octand one in DecI was given completely different addresses on both of them I have copies of both letters but unable to send from computer but I can email to better business breau if I am supplied with a email address [redacted] Regards, [redacted]

One of our team members called and left a message for Mr [redacted] on 12/24/He returned the call on 12/26/Due to the Christmas Holiday, that team member was not available until 12/31/when Mr [redacted] happened to call back inWhen spoke to Mr [redacted] , we told him his wife was informed on 1/13/that she could return the camera and we would lower their monthly rate by $for ceasing camera serviceHe then claimed that our sales team member forced him to get cellular monitoring for the camera when he only wanted the camera for live streamingWe said we would investigate this, which we found he called and stated to our sales team member that he wanted cellular and said nothing about the camera until mid-completion of e-signing our agreementMr [redacted] had asked us on 12/31/to keep all further communication strictly through Revdex.comUnfortunately, our findings are counter to Mr [redacted] 's claimsUltimately, we have offered multiple resolutions that have been declined and we are unable to offer anything different

Complaint: [redacted] I am rejecting this response because: The whole issue in our complaint against Protect America was that it was never disclosed by Protect America that no installation technician was available in the State of Ohio and that it wouldcost an additional $to arrange for one (this was disclosed after the deadline for return of equipment had expired) Expecting an installer, I did say it would be nice to HAVE A CAMERA INSTALLED when the technician came out to hook up the original equipmentI never stated the original equipment was not sophisticated enough!! If I couldn't install the original equipment (I'm years old with failing health) why in heaven's name would I want more sophisticated equipment? I also do not recall agreeing to have a Protect America system when I refinanced with Quic [redacted] Loans (I plan on addressing this with Quic [redacted] Loans).I ask that the contract be terminatedI will return all equipment and forfeit the $already paid to Protect America ($up front and the $held in dispute).Regards, [redacted] and [redacted]

Protect America, Increceived the complaint filed by Ms.***In reviewing her account, we’ve found that Ms [redacted] did not contact ProtectAmerica when her system began to malfunctionPer Protect America agreements, we require our customers to test theirsystem monthly Additionally, we explainedto Ms [redacted] per her agreement we require a day notice of cancellation inwritingProtect America received Ms***’s letter of cancellation on 11/24/2014and her account canceled on 11/30/Due to non- payment for the months of Octoberand November, there is a balance of $Upon receipt of the remainingbalance, the relationship between Protect America and Ms [redacted] will completelyterminateSincerely, [redacted] Operations Support