PSEG Long Island

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Pseg called me and continues to send letters stating my electric is in danger of shut off due to the "fact" I broke an agreement. They are currently refusing to provide written proof that I broke the agreement and refuse to forward me the three conversations I had with them:1) the original overpayment conversation in November 2015 when I was told a notation was made, by a supervisor, stating $20 was overpaid and I was not to pay the $10.00 agreement amount until February 2016. This solution was OFFERED BY PSEG WHEN I CALLED TO FIND OUT WHAT I COULD DO, IF ANYTHING, ABOUT THE OVERPAYMENT I HAD JUST MADE. AGAIN... THEY SUGGESTED IT, I DID NOT JUST MAKE IT UP.  2) the conversation I had in December 2015 verifying my payment had been received and the notation stated above was on my account and 3) the conversation I had with them in January 2016 WHEN I MADE THE PAYMENT DIRECTLY WITH CUSTOMER SERVICE AND VERIFIED THE SAME INFORMATION AND WAS TOLD $10.00 IN ADDITION TO MY MONTHLY BILL WOULD RESUME IN FEBRUARY 2016 AS PER THE NOTATION SEEN BY THIS PERSON ON MY ACCOUNT. If they are saying I broke the agreement and threatening me over and over again, why not prove it to me? This is a reasonable, fair and warranted request, so what is their problem sending me the information? I tried, again, to speak with them Tuesday February *, 2016 and after being left on hold for more than eleven (11) minutes while someone named [redacted] "reviewed" my account, I was disconnected and NO ONE BOTHERED TO CALL ME BACK. The bad faith practices of pseg just go on and on. End statement.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I spoke to [redacted] this afternoon regarding...

her complaint to Revdex.com about the transfer of an outstanding amount from her prior account to her new account.  I explained the process and the timeline for charges to her prior account through the balance being transferred to her new account. She was satisfied with this explanation and declined my offer to put it in writing for her.    Additionally, we discussed the arrears she presently has on her account and what options are available to her.  I gave her my direct number to contact me next week should she need additional assistance in working out a payment agreement.   Again, she was satisfied with the offer to further assist her.
 
 
[redacted]

[redacted] was contacted on 5/**/15. She was apologized to for the difficulties she has had in trying to resolve this matter. An adjustment to promote good customer relations was provided to [redacted] and she is now satisfied.

At this time, I have been contacted directly by PSEG Long Island, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 I last spoke to the company on or about April **, 2015.  I was advised that they would be looking into the situation and that they would get back to me when they made a determination regarding my complaint.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Pseg called me and continues to send letters stating my electric is in danger of shut off due to the "fact" I broke an agreement. They are currently refusing to provide written proof that I broke the agreement and refuse to forward me the three conversations I had with them:1) the original overpayment conversation in November 2015 when I was told a notation was made, by a supervisor, stating $20 was overpaid and I was not to pay the $10.00 agreement amount until February 2016. This solution was OFFERED BY PSEG WHEN I CALLED TO FIND OUT WHAT I COULD DO, IF ANYTHING, ABOUT THE OVERPAYMENT I HAD JUST MADE. AGAIN... THEY SUGGESTED IT, I DID NOT JUST MAKE IT UP.  2) the conversation I had in December 2015 verifying my payment had been received and the notation stated above was on my account and 3) the conversation I had with them in January 2016 WHEN I MADE THE PAYMENT DIRECTLY WITH CUSTOMER SERVICE AND VERIFIED THE SAME INFORMATION AND WAS TOLD $10.00 IN ADDITION TO MY MONTHLY BILL WOULD RESUME IN FEBRUARY 2016 AS PER THE NOTATION SEEN BY THIS PERSON ON MY ACCOUNT. If they are saying I broke the agreement and threatening me over and over again, why not prove it to me? This is a reasonable, fair and warranted request, so what is their problem sending me the information? I tried, again, to speak with them Tuesday February *, 2016 and after being left on hold for more than eleven (11) minutes while someone named [redacted] "reviewed" my account, I was disconnected and NO ONE BOTHERED TO CALL ME BACK. The bad faith practices of pseg just go on and on. End statement.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] was contacted on 5/**/15. She has been advised that the $100 payment was cashed on 6/*/14. The meter at this location was tested on 9/*/14 and registered at 99.91%. [redacted] has concerns about a $20 per month payment on her account. At this time there is no evidence of that. She...

will look at her records to verify.[redacted] has agreed to pay $50 per month on her past due balance. At this time she is satisfied.

The 2nd account (the removed meter) has now been closed . The computer should automatically send the customer a refund in about 1 week for the credit on the account. Moving forward the Customer will only be receiving 1 bill. A message was left for the customer with a phone number he can call if he...

should have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] At no time was an account reopened.  I closed the account before I went back to Florida and it was left at that. I will be taking legal actions if this is not removed because obviously the account was falsely created. I did not authorize it to be reopened or create a new account
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
We will keep our appointment at the residence in June further gain an explanation to the problem.My thanks to the Revdex.com and to the customer service department at [redacted].
Sincerely,
[redacted]

The customers account has been set up and she can now set up an online account. There was an issue with the former account holders last meter reading and this customers account was delayed until the issue was corrected. It was necessary to provide the new customer with accurate billing. I called the...

customer and left a voice mail with an explanation and my direct number for a call back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

PSEG was there on 5/*/15 and made all necessary repairs. At that time the customer was also advised he needed to get an electrician to make repairs on his own equipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] At no time was an account reopened.  I closed the account before I went back to Florida and it was left at that. I will be taking legal actions if this is not removed because obviously the account was falsely created. I did not authorize it to be reopened or create a new account
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A PSEG-LI Customer Relations Representative called [redacted] to advise her of the status of her refund check. The customer was advised that the refund check will be mailed on 4/**/15. PSEG-LI apologized for the delay and [redacted] was not happy with this answer and ended the call.

Revdex.com:
I appreciate you crediting my account. [redacted] is the landlord,  it was changed to his name because my lease had ended and I had moved. The house needed to have utilities otherwise it is considered  uninhabitable by housing law. Without me being a tenant anymore  of asking my permission he illegally put my name on it once I left, and PSEG did it illegally as well by not notifying me of it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding PSEG Long Island, LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I want, in writing, an explanation and proof, justifying pseg calling my home and subsequently 1) telling me my electric is being shut off because I terminated an agreement and 2) a letter I received Friday, February *, 2016 stating the same and demanding the balance paid in full immediately.   MIn order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customers bill is higher due to central air conditioning being in use. The bill is higher this year than in the same time period last year because it was a warmer summer this year compared to last year. The customer does not believe she uses more electric when it is 90 degrees outside than...

when it is 80 degrees outside.  As a result a High Bill Investigation has been scheduled for October **, 2016 and a meter test has been issued.

Regarding Revdex.com Complaint ID [redacted], [redacted], we have left several phone messages for him and he for us but we have not been successful in making contact.  We sent him the attached no contact letter on July [redacted].  Please be advised that we wanted to speak to him so that we could discuss a settlement amount with him.   It would be in the interest of good customer relations.  Please advise what our next steps should be as we want to resolve this matter and close this out as quickly as possible.  Thank you. Francine D[redacted]Sr. SupervisorCustomer Relations[redacted]
[redacted]