PSEG Long Island

The customer's anniversary date was changed to February 2015 and the credits were reversed per the customer's request. Explained it is not common practice to go back more than 2 months to change their anniversary date, this was done as a courtesy. Mrs. understood and is satisfied.

Review: We installed solar panels to save money.

PSEG gave us a credit amount at the end of our "anniversary year."

We requested use of our banked kilowatts instead of a credit since their credit does not reflect the true value of the kilowatts we accumulated.

PSEG says they can't do that.

Our next door neighbor requested the same thing and their request was honored.Desired Settlement: We respectfully request our kilowatts returned to our account instead of the dollar credit which was issued.

Business

Response:

The customer's anniversary date was changed to February 2015 and the credits were reversed per the customer's request. Explained it is not common practice to go back more than 2 months to change their anniversary date, this was done as a courtesy. Mrs. understood and is satisfied.

Review: I was on a payment aggrement. One payment was returned for $560. I made that payment again then was told by a customer service rep that they had reinstated my aggreement and was only supopse to pay $278. I had already made the $560 payment so I was told that is a double payment and I would not have to make a payment in August. Today I get a call that my payment for august was not recieved. I tried to explain what I was told in July when I made the double payment but I am being treated very rudly. I was hung up twice and was told too bad you were given the wrong information. I have my dying mother who lives with me and is on oxygen 24/7. PSEGLI is aware of this becuase I filled out the medical papers. I am being threaten with my lights getting cut off if I do not make a payment of $560 immideiatly.Desired Settlement: I want my payment arrangement reinstated as of July and the double payment I made in July to be applied to July and August. I want my account brought current and my next payment be due on September [redacted] like I was originally told. I want them to pull up the recording of that day so that I may PROVE I was given inccorect information. I want them to take responsibility for their rude workers that tell people whatever they want and not be held accountable.

Business

Response:

I spoke to M[redacted] and offered the $10 agreement again. She will pay the $278.00 by 09-**-15 and understands the agreement terms. The customer is satisfed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In 2014, I signed on for a loan through [redacted] because we got a new boiler/water heater for our house. The way it was explained to me by [redacted], my loan payment will be added on to my light bill (PSEG). I would call PSEG every month (like I always did for the 3yrs I've been living here) to pay my light bill. I would call and they would tell me what my bill was and I would pay over the phone. I asked a Representative at their call-center if they see any other bill for me and was told no. Months went by and it would be the same thing, until I opened a PSEG bill and it said I owed more than 1400.00. I called immediately and the Representative said that, they do not see that information on my account, that when making a payment by phone, being that they need to look at a different screen, I have to specifically say that I have a [redacted] loan that I would like to pay on also. After learning this, every month when I called, I would say "I also want to pay on my [redacted] account". Jumping forward to June [redacted], 2015 I called PSEG to pay on my bill and the automated system said that my bill is only $12.38. I asked to speak to a Representative and I ended up on the phone with a very rude and unprofessional representative who said that I am behind on my account $1400.00 and because of this my lights will be turned off. I'm trying to explain to her that if she looked back at my records she will see that I've been paying on both accounts but she would not listen. She wants to argue that they sent the bill to me by mail so I should just pay what I see on the bill. I'm telling her, the bill is irrelevant if I am calling the company directly, asking the representative to tell me what they see I owe for the month, giving them my checking account information and receiving confirmation that my money was accepted and paid, in both the [redacted] and PSEG. This unprofessional representative who have no need to be working in the customer service field responded "so you're relying on someone to tell you what to pay". If that is a problem then that entire department should not be there, because what is the point of having a customer service team, if not to provide information to their customers???? She said to me, "your husband called trying to pay for just the light bill saying you would call back to pay the [redacted] account", I said that is correct, he gets paid weekly on Thursday's, I get paid biweekly on Friday's, so as you see we pay our bills". She said "but you been on the phone for 10mins with me before you even say that you have a [redacted] account". I said "the automatic machine says I only owe $12 I needed an explanation of this?" I came off the phone with her because all she kept saying is that my lights will be turned off, refusing to try to listen to what I been explaining, having the nerve and audacity to ask me why am I calling to pay if the bill is mailed to me, when all I need is an understanding of how come PSEG is saying I only owe them $12 but my lights are going to be turned off----what happened to the money I have been paying for [redacted]??? So I hung up and called back, spoke to another representative who told me that every month when I pay, PSEG takes their amount first and the balance goes over to [redacted], that I must pay $600 now and then get on a payment plan to pay an additional $60 every month to bring down the $1400.00 from [redacted]. STILL NO ONE CAN TELL ME WHAT HAPPENED TO THE MONEY I BEEN PAYING TO [redacted]. I said to her, "this is out of my mortgage money but I will pay the $600 now, because I have twin 1yr olds, I cannot have my lights turned off". She said, "she cannot take the payment as it will go towards PSEG so I need to call [redacted] directly (she gave me their number) to make the payment and then it will reflect on their end that the $600 was paid, leaving a balance of $800 and being that I am on the additional $60.00 payment plan, it will prevent my lights being turned off". What was I supposed to do, I had to agree. I hung up to call [redacted] but their office was closed. Monday morning at 8:06AM (6/**), I called PSEG again this time to speak to a Manager, not only to complain about the very first representative but to find out what happened to the money I been paying. I got another representative who said he will help me and relay the information to his Supervisor. I went over everything again and I asked him, "do you see anything being paid to [redacted]?" he's looking through and did not give me a definite answer, he said he or a Manager will call me at either 1:30pm or after 5pm. At 5:30pm I called because no one called me, asked to speak to the representative from earlier that morning but was told he was on the phone, now this is another representative I'm speaking to. Had him look through my information and he's seeing where I've been paying my bill every month. I said "all I want to know is if you're telling me my strict plan amount for the year with PSEG I overpaid, so now I don't owe you anything, it's leading me to believe that all these months when I've been calling in, specifically saying that I want to pay on both my PSEG and [redacted] account, PSEG have been taking it all". He paused, I said to him "Help me understand…all I need to know is do you see any payments to [redacted]" and he said "no"…I said "so PSEG I don't owe you anything because I paid up everything for the year, but my [redacted] is still at the $1400 they told me months ago, so nothing for my [redacted] was paid, so all my payments was completely taken by PSEG, now I have to get my bank statements to show the amounts that were paid, call [redacted] to verify any information they have, to see if they've ever received any payments from me and still take out of my mortgage money $600 to pay so I can have light". Revdex.com this is not fair, this money out of my mortgage is a major inconvenience, I did my part paying my bill and saying to the representatives what I was instructed to say when making my payments by phone so the money can be applied accordingly - CAN SOMEONE JUST TELL ME WHAT HAPPENED TO THE MONEY I'VE BEEN PAYING AND HELP RECTIFY THIS SITUATION.Desired Settlement: For someone to explain what happened to the money I've been paying to [redacted] and to correct this issue because the additional $600 I am forced to pay interferes with my mortgage payment.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding PSEG Long Island, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I have a loose connection at the pole for my service that goes into my house. I've called [redacted] numerous times and all they tell me is that someone will be there within the next few days. After two months 3 sets of crews came and they each tell me it's the other crews responsibility to finish it. I called [redacted] a few days ago to find out the status and the operator told me that they need a longer ladder to reach the service at the pole to fix it. About a week passes by still not fixed and I have blinking and flickering lights in my house when it's windy out . Not to mention I lose power completely for a minute or so then it comes back on. Now the big blizzard of 2015 is here and it's still not fixed with the same problemsDesired Settlement: Finish it temporally if it's a hard job and fix it permenantly when its neccassary

Business

Response:

A [redacted] met with [redacted] today. He was advised that we will be designing the mid-span tap requested. Electric service will complete the connection change by tomorrow. The planner advised [redacted] of this schedule and this issue should be resolved by tomorrow.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have lived at my residence since July 2011 and paid my electric bill every month. In or about January 2015, I received a bill for an amount of $5,619.10, which was more than $5,000.00 more than every past bill I had ever received. I have spoken to numerous representatives and sent two letters regarding the large amount. PSEG claims that all of my bills from July 2011 through January 2015 were based on estimated readings, and that the first actual reading occurred in November 2014. As my electric meter is located inside my house and the meter readers have to be let in by myself or my wife, I am personally aware that meter readers have come to read the meter throughout my ownership of the house. PSEG essentially claims that they have given me an inaccurate bill for the past 3 1/2 years and now seek to have me satisfy their alleged debt. Since I have personal knowledge that meter readers have read my meter multiple times each year since my ownership of the house, PSEG should not be permitted to levy me with an exorbitant bill based upon either the carelessness of their employees or faulty meter readings. I have received no response to my letters. Each time I have spoken to a representative I have been told that a supervisor would get back to me, but that has never occurred. My last bill indicates that my electric service will be terminated on April **, 2015.Desired Settlement: I would like the past balance forgiven and I would be happy to continue paying the monthly invoices received based upon the actual readings of my meter.

Business

Response:

PSEG-LI Customer Relations has called the customer and left a callback number. When the customer returns our call, we will address his billing issue. PSEG-LI is gathering the customers meter reading and billing history to review for accuracy. Additionally the customer will be offered the opportunity for a high bill field investigation. A letter will be mailed to the customer that we were unable to reach him by telephone

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have spoken to the representative and am awaiting a return call after he performs an investigation. This matter is ongoing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by PSEG Long Island, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I last spoke to the company on or about April **, 2015. I was advised that they would be looking into the situation and that they would get back to me when they made a determination regarding my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding Revdex.com Complaint ID [redacted], we have left several phone messages for him and he for us but we have not been successful in making contact. We sent him the attached no contact letter on July [redacted]. Please be advised that we wanted to speak to him so that we could discuss a settlement amount with him. It would be in the interest of good customer relations. Please advise what our next steps should be as we want to resolve this matter and close this out as quickly as possible. Thank you. Francine D[redacted]Sr. SupervisorCustomer Relations[redacted]

Review: 1/** utility pole located in my backyard fell. When the pole fell, it pulled wires from my house, ripped off flashing, pulled up siding and cut off the power. I called PSEG downed power lines and they came to restore power. But left the pole laying on the ground and wires laying on my garage roof and on my patio. I called again that night, was told that PSEG would be there the next day to fix the pole.

Called on 1/** as pole was never fixed. PSEG said due to the upcoming snow storm they were in a “state of emergency” and that someone would be there on 1/**. The pole remained in my backyard until 1/** when they came to take it when we were not home.

Called 2/* because I noticed that there were wires still on my garage roof and patio. I was told by PSEG that they put up a temporary pole for the wires which belonged to Verizon. I was also told that the original pole belonged to Verizon not them. While on the phone, I went to my backyard and discovered that they did not put up a temporary pole but rather wrapped some of the Verizon wires on my metal fence pole. They said it was a different department I would have to call them directly. I also asked them how I would have know the pole belonged to Verizon if I didn’t call. I was told that they could not make outgoing phone calls so it's not their responsibility to let me know. I also called the service department several time and each time it lead to a voicemail box and have not received a return call. Verizon told me it was the towns pole, the town said it was PSEGs pole.

Called PSEG back again on 2/* and they kept me on hold for over 30 minutes trying to find out the facts. I was told that the system they use to find out who the utility pole belongs to was down and that someone from their engineering would call.

Called PSEG on 2/* they also said they already hung their wires on a different pole that they were not going to replace the pole that was in my backyard even if it was theirs.Desired Settlement: As of February *, 2014, 19 days after the pole fell, I am still unsure of who the pole actually belonged to and if anyone will be paying for the damages to my home.

I want to know (1) Why after three weeks this is not resolved? (2) Why they would not take claim for their own pole in the first place? (3) Will they pay for damages to home?

Consumer

Response:

At this time, my complaint, ID [redacted] regarding PSEG Long Island, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

I called ###-###-#### for a billing question today about 10:50 AM. A female reprensentative picked up my call. She constently complained the she couldn't hear me even though I spoke at the loudest I could. She kept interrupting my speaking. After I repeated my name, phone number many times, she still could not catch up. I asked to transfer to superviser, she put me on a line with only music, no one picked the phone forever.

Review: I moved into my apartment in late May, 2014. I called PSEG to put the utilities in my name.

They told me I would be required to visit the center in [redacted], NY with my lease and proper forms of identification.

I visited PSEG in [redacted] and gave them my information (including my SS#), meter number, etc.

My account was supposedly set up.

Months later I receive a letter saying that the apartment is not registered and that I will have to sign up for PSEG.

I call them, they insist that I never visited the location and treat me like I'm trying to commit fraud. I'm told I have to take another day off

work to visit their location.

That would be fine but my big concern is that I not only have power but, most importantly, I gave a stranger under the umbrella of PSEG

my very personal information.

Some time later there was a hard inquiry reported on my credit.

I suspect internal fraud and identify theft and am taking this very seriously.

There is no one to contact at PSEG. The [redacted] location "doesn't have a phone." There is no customer support or fraud e-mail. When I call I am told that they have no idea who I am (though they have a record of my calls).Desired Settlement: I request that a representative contact me ASAP and that we talk about what happened to my social security and personal information.

I request that we talk about the reason I still do not have power registered in my name.

I request that we talk about the fact that I have spent hours of my time and travel money with absolutely no results (other than to be treated with disrespect over the phone by general employees).

Business

Response:

We have been in contact with [redacted] and are working to resolve this.

Review: Since pseg has taken over the electric service they have continued to raise our rates far above what we used to pay. They refuse to come out and do a meter reading. They are very nasty over the phone . We have an overage/credit on our account yet they just raised or bill over $30. We have no other recourse as there is no other electric company.Desired Settlement: We were paying between $140 and 160 last year and by the end we still had an overage and only had to pay $83.00. This year we are paying $200 and they refuse to give us our overage or send someone out to get a meter reading. I want my meter read for an accurate amount. They haven't come by since DEC/Jan. I would like a written contract also.

Consumer

Response:

At this time, I have not been contacted by PSEG Long Island, LLC regarding complaint ID [redacted].

Sincerely,

Business

Response:

I just spoke to [redacted]. We discussed her balanced billing and the fluctuations earlier in the year. Currently, we’ve held her balanced billing amount at a level acceptable to her. I gave her my direct number here to call with any questions in November when her balanced billing reconciles again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved for now. We spoke about changes in fuel charges and how we have a $180.00 overage on our account

Sincerely,

Review: Made payment arangements with these people that has been adhered to. I was given a $20 credit in Nivember 2015 for a mistaken overpayment. A supervisor said it could be used in December 2015 and January 2016 as the $10.00 I pay each month toward the back balance, which is the agreement. I verified this in December and again in January with my payments and was told both times by a pseg representative the account was indeed noted with the $10.00 credits toward the payment agreements for these months. THEY READ IT WITH THEIR OWN EYES. PLEASE NOTE: THIS WAS PSEG'S IDEA SO THEY DID NOT HAVE TO REFUND ME. THEY TOLD ME WHAT TO DO. Today, January 29, 2016, I received a hang up call from an undisclosed number and when I called it back, it was pseg. I was told by the "customer service" person that my electric was being shut off because I broke the agreement. When I questioned her about the notes, she became beligerent and I asked for a supervisor. After being on hold for about 12 (twelve) minutes, she came back on and told me ALL THE SUPERVISORS FOR PSEG WERE IN A MEETING WITHOUT ACCESS TO A COMPUTER AND NO ONE COULD HELP ME. Really?! I am disabled, in poor health, and in GOOD FAITH have kept in contact with these half wits about my account. Even while trying to contact them for this, I was out on hold during one call, then WITHOUT ANYONE EVEN ATTEMPTING TO ASSIST ME WAS ASKED TO TAKE A SURVEY!! Again, REALLY?! They cannot even manage a phone call, let alone accounts!!!!! I was forced to go into their Riverhead office to bring paperwork and although I am disabled, there were ABSOLUTELY NO ACCOMMODATIONS. THERE WAS ABSOLUTELY NO PRIVACY and I was humiliated on top of being in pain as EVERYONE else in that lobby and payment area could hear ALL OF MY PERSONAL INFORMATION. I tried, to no avail, to address this at the time. I will be dealing with that separately.Desired Settlement: I will discuss this with pseg. At MINIMUM someone should be fired.Contact by the business

Business

Response:

Tried multiple times to reach customer by phone without success. She left a voicemail on my direct line that she wanted no further phone contact only written responses. I sent a no contact letter advising she has an active $10 agreement and a summary of how agreement had broken.[redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want, in writing, an explanation and proof, justifying pseg calling my home and subsequently 1) telling me my electric is being shut off because I terminated an agreement and 2) a letter I received Friday, February *, 2016 stating the same and demanding the balance paid in full immediately. MIn order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Pseg called me and continues to send letters stating my electric is in danger of shut off due to the "fact" I broke an agreement. They are currently refusing to provide written proof that I broke the agreement and refuse to forward me the three conversations I had with them:1) the original overpayment conversation in November 2015 when I was told a notation was made, by a supervisor, stating $20 was overpaid and I was not to pay the $10.00 agreement amount until February 2016. This solution was OFFERED BY PSEG WHEN I CALLED TO FIND OUT WHAT I COULD DO, IF ANYTHING, ABOUT THE OVERPAYMENT I HAD JUST MADE. AGAIN... THEY SUGGESTED IT, I DID NOT JUST MAKE IT UP. 2) the conversation I had in December 2015 verifying my payment had been received and the notation stated above was on my account and 3) the conversation I had with them in January 2016 WHEN I MADE THE PAYMENT DIRECTLY WITH CUSTOMER SERVICE AND VERIFIED THE SAME INFORMATION AND WAS TOLD $10.00 IN ADDITION TO MY MONTHLY BILL WOULD RESUME IN FEBRUARY 2016 AS PER THE NOTATION SEEN BY THIS PERSON ON MY ACCOUNT. If they are saying I broke the agreement and threatening me over and over again, why not prove it to me? This is a reasonable, fair and warranted request, so what is their problem sending me the information? I tried, again, to speak with them Tuesday February *, 2016 and after being left on hold for more than eleven (11) minutes while someone named [redacted] "reviewed" my account, I was disconnected and NO ONE BOTHERED TO CALL ME BACK. The bad faith practices of pseg just go on and on. End statement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been advised in writing that she has an acrive agreement. She requested no contact by phone but was given the name and direct number of the person handling her Revdex.com complaint. Her calls are all noted on her account information.

Review: I made a payment to PSE&G back in December 2014 in the amount of $400. Somehow my lights got turned off because they said no payment was made. I have my bank statements proving that I made the payment. Back in December PSE&G was switching from [redacted] to PSE&G. I called the PSE&G customer care line multiple times, all the reps I spoke to was rude and wasn't willing to help me or figure out where the payment is. Some how my payment got lost in the transition. Please look into this matter and make the correct adjustments to my account.

FYI

I have infants and toddlers in my home and they went days without electricity because of PSE&G errorDesired Settlement: I would like PSE&G to look back in there records and find the payment I made in December. I would like PSE&G to make the adjustment to my account.

I am willing to provide documents proving that I made the payment

Business

Response:

I spoke to [redacted] and the payment she is questioning is for the amount of $490.65 paid in January 2015. I advised her there were 2 payments made for that amount , January ** and January **, 2015. Both payments were done by the customer on our automated payment phone system. One of those payments was returned due to an incorrect bank acct number. The other payment went through without any problems. [redacted] was satisfied with this explanation.

Review: I have contacted PSEG Long Island several times over the last several months due to electrical surges of power/flickering lights. With each report I am advised that someone will be there in a few days, but it does not happen. Additionally, the last time I called there was no record of previous complaints prior to April **, 2015. It has progressively gotten worse to the point now where electronic devices will now shut down. This creates a dire emergency as I have a severly disabled child who relys on electronic assistive technology. I again contacted PSEG LI when the devices began to shut off, for which they replied that I should unplug any devices I am concerned of being damaged. This is obviously not an option due to the nature of these devices. This issue has gone unresolved and to this day remains open.Desired Settlement: I do not want lip service. Telling me that a repair person will be here within a few days is unacceptable. I want/need this issue resolved with haste.

Business

Response:

PSEG was there on 5/*/15 and made all necessary repairs. At that time the customer was also advised he needed to get an electrician to make repairs on his own equipment

Review: I received a bill from PSEG that stated I had an actual reading done on my meter, however I find that is a little difficult since the meter to my house has not been hooked back up since a request to them after having new service put on my house in mi-September. When I called they had no notes on file about my meter not being hooked up and the meter reader didn't state that it wasn't hooked up either. Please explain how someone can read something that is not working.Desired Settlement: I would like to know how many people they have done this to and an investigation be done of the practices by this business. Since they are billing me for thins I haven't used how many other times have they done this to me. To be fair I think a refund for a years worth of electric only be fair.

Business

Response:

PSEG LI contacted her and attempted to explain the situation but we were not able to satisfy her. If she wishes she can contact the Department of Public Service to file a complaint with them.

Review: MY father account was closed PSEG was told that the account [redacted] passed away, and there is no estate. they said it will be noted Now the sent it to collections and we are being bugged by low debt collectorsDesired Settlement: Stop trying to collect a bill from a dead person or better yet go collect the debt at [redacted] new home

###-###-####

Business

Response:

A message was left for [redacted] at the phone number he provided advising him that he should no longer be receiving any collection calls or letters addressed to his deceased father. My phone number was included in the message in case he has any follow up questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went on [redacted] today and saw that I was in collections for $69 from PSEG LI . I called PSEG LI and asked them about it, the said my account has been paid off since February 2015. They asked who the agency is that is reporting it, I told them it was [redacted]. The PSEG representative was kind enough to look up a number for them so I can call and tell them that my account is paid off. I called [redacted] and they informed me that PSEG LI did send them over that information and it was reported to the credit bureaus this month. I faxed over my final bill and final payment confirmation to [redacted].

The charge that is in collections is a false claim. My account has been paid off for months and now there is a claim that has affected my credit.

I am unsure what other steps to take to resolve this.

[redacted]: ###-###-####, the claims account #[redacted]Desired Settlement: I would like a confirmation from PSEG LI that my account is paid off and that there is no outstanding balances to be put into collections. I would like them to work with [redacted] to get this issue resolved in a timely manner and have it taken off my credit reports.

Business

Response:

The customer had an account with PSEG-L.I. from 8/**/14-12/**/14. The final bill was for $411.43 covering 10/**/14-12/**/14 That bill was paid in full on 2/**/15 and that was the proof she submitted. The customer then reopened an account at the same address [redacted]. for the period of 12/**/14-1/**/15. The bill for that time frame is $69.26. The account number is different because it changes if you close an account and then open a new one. That bill has not been paid to this point.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] At no time was an account reopened. I closed the account before I went back to Florida and it was left at that. I will be taking legal actions if this is not removed because obviously the account was falsely created. I did not authorize it to be reopened or create a new account

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] had the account in her name until 12/**/14. It was then transferred to [redacted] on 12/**/14. [redacted] said the account should not be in his name,that it was done in error so it was put back in [redacted]'s name. Each time the name was changed a new account was established with a new account number, which is why she had 2 different account numbers. The amount of $69.26 has been credited to [redacted] for the purpose of good customer relations.

Consumer

Response:

I appreciate you crediting my account. [redacted] is the landlord, it was changed to his name because my lease had ended and I had moved. The house needed to have utilities otherwise it is considered uninhabitable by housing law. Without me being a tenant anymore of asking my permission he illegally put my name on it once I left, and PSEG did it illegally as well by not notifying me of it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: PSEG advertises online bill pay and other services for being a customer. I've been a customer in good standing for over 6 months and have never had access to any online services. This causes problems for me every month when I try to pay my bill. I've contacted customer service and tech support. After very long waits and long conversations (hours) I would be assured that my online account would work but it never has. I have never been able to even log in to my account. I've hit "forgot password" and again, contacted PSEG numerous times and I don't get anywhere. I have a friend who lives in a town roughly 20 miles from me on Long Island who told me that she has the same experience.

On my last call to customer service they insured me that my online account would be fixed and encouraged me to sign up for online statements. I should have known better than to trust them but I did go ahead and sign up and now since I still can't log in to my account, I don't even know what I owe every month! I am not receiving any statements.

Additionally, I've tried reaching PSEG from out of my home area and the automated system tells me that I cannot contact customer service from my area. Last month when trying to pay my bill by phone because the online system didn't work, this caused a big problem - I had no way to pay my bill!

All I want to do is receive gas to my home and pay my bill - PSEG makes that very difficult. The ability to pay my bill online or by phone are services they claim to offer but they do not.Desired Settlement: First, I'd like them to fix the problem for me and all of the customers out there that don't take the initiative to file a complaint. Second, I'd like a credit on my account for a reasonable amount to account for time I spent troubleshooting PSEG problems and for the lack of services they provided to me since I've been a customer.

Business

Response:

PSEG Long Island Customer Service Representative [redacted] has spoken to [redacted] several times in an effort to resolve his complaint about not being able to pay his bills on line. [redacted] was advised that the resolution to this problem is for him to enable Javascript on his computer. She does not believe he wishes to do this and therefore, while a solution has been offered, unfortunately, we were not able to satisfy [redacted] at this time.

Please let me know if any additional information is required. Thank you.

Review: On 2/**/13 I went to the [redacted] office with my id and new lease to transfer my service from [redacted] to my current address [redacted]. I moved on 2/**/13. They stated I had a past due balance of $957 which I must pay in order to transfer my service. I paid the full amount using check #[redacted]. I received a notice that I was sent to collections for $244 to national recovery service for services at [redacted]. I was told that all I needed to pay was $957-i was never notified of any other arrears. Collection notices were sent to [redacted] which I moved from. [redacted] only notified me of what I paid-they never transferred any balance to my account and they sent me to collections which ruined my credit. WHy would they send notices somewhere they know I didnt live because I showed them my new lease?Desired Settlement: WANT THIS ACCOUNT REMOVED FROM MY CREDIT REPORT

Business

Response:

I spoke to [redacted] this afternoon regarding her complaint to Revdex.com about the transfer of an outstanding amount from her prior account to her new account. I explained the process and the timeline for charges to her prior account through the balance being transferred to her new account. She was satisfied with this explanation and declined my offer to put it in writing for her. Additionally, we discussed the arrears she presently has on her account and what options are available to her. I gave her my direct number to contact me next week should she need additional assistance in working out a payment agreement. Again, she was satisfied with the offer to further assist her.

Review: Extremely High Bill for a shut down property.

Billing Date 4/*/15 $494.32 Had already paid $357.10 for Jan. Feb. Mar.

Called [redacted] upon Bill receipt - spoke to [redacted] who requested a new reading

Called again on 4/**/15 and spoke to [redacted], reading not back yet.

Called again on 4/** - spoke to [redacted] (extremely rude) stated she would leave a message with the high bill dept.

Someone called and left a message on the home phone - did not call the cell I left. I tried to call them back with no answer.

Called on 4/** and spoke to [redacted] - Again note to high billing

Sent an email over a week ago and have not heard back.

Spoke to [redacted] on 5/* - again, referred to high billing.

Still no contact.Desired Settlement: A large billing adjustment and new meter.

Business

Response:

[redacted] was contacted on 5/**/15. She was apologized to for the difficulties she has had in trying to resolve this matter. An adjustment to promote good customer relations was provided to [redacted] and she is now satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

We will keep our appointment at the residence in June further gain an explanation to the problem.My thanks to the Revdex.com and to the customer service department at [redacted].

Sincerely,

Review: RE: PSEG Long Island Dear Sirs,On May [redacted] 2014 my electrical service was disconnected due to lack of payment. I called a customer service representative and explained to them that in January of this year I had broken my ankle and had a major loss of income and was unable to keep up with the bill. I was instructed to go to the main office and bring all of my paid bill receipt and I should be able to make payment arrangements. On Friday, May [redacted] I went to the main office as requested but was told I would have to make the full payment in the amount of $1115.23 before the electric is restored. I didnt have the money so I left a deposit of $100.00 as a good faith payment.Shortly, thereafter I received a bill for $1,339.19 which included charges for May in the amount of 159.00, no record of the $100 was recorded on the bill. I called the Customer Service Office and spoke with a representative and was told that was the amount of the balance billing for the month of June. I asked the representative how it is possible to bill me for June when my electric has been cut off since May? Also, my bill was no high that $128 per month. I was told she would look into it and get back to me.About two-weeks later I received another bill in the amount of $1,462.91 that included current charges of 71.02 and balance billing for the end of the year at 369.78. Still no record of the $100 good faith payment. I called again to speak with a representative and was told that they werent charging me enough money for the usage and that the $369.78 makes up for the amount that is due for the actual usage because they check the meter every other month. However, each time the meter was actually checked my bill was 128.00 for that month, only $10.00 higher than their projected reading. I was told that I used a lot of electric from March to May and the wattages was extremely high, and perhaps I should unplug my TV, or lower my fridge, turn off my computer, and unplug my stove. I told them I dont have a TV, or a working stove and perhaps someone should come over to check the line I have an 850 square feet home and not in it until 7:00 pm at night and my day starts and 6:30. I suggested that someone check the lines because the bill doesnt seem right, then the representative told me, well you must be running a heater I said no Im not, its May, then I asked to speak with a [redacted], who told me that I admitted to running a heater, and I said no your representative said I was running a heater, then I was told everything is recorded and I said will listen to the recording, I just requesting that someone look at the lines what is the problem. At the end of a heated argument, I was told someone would call me to set up an appointment to take a look at the lines. I receive a phone call a couple of days later from the PSEG office demanding money and accusing me of using a heater. I told them do not call me again, until someone checks my line. A couple of weeks later I get a letter in the mail giving electric/energy saving tips. No mentioned of sending someone over to review the lines. My Electric has been off since May, the Bill has gone up since then and no one what to make payment arrangement with me to resolve the issue.My last correspondence from PSEG sometime in the winter, who still has not acknowledge that I gave them a down payment of $100.00 and have sent $20.00 per month for the last several months. As a result, I was sent another bill in the amount of 1,462.91 with an additional $265.00 as a deposit to turn on my electric. I have not had electricity in the house since May of 2014 and have spent the winter there up until April of 2015, when I decided to move.As a consumer, I know better than to expect to receive anything for free, but I do expect to be treated with a level of fairness. Unfortunately, PSEG Long Island business practices reek of unfairness.Desired Settlement: I would like to resolve this issue with PSEG, I want to be charged a reasonable amount and come up with a suitable payment plan. I do not want this to effect my credit.

Business

Response:

[redacted] was contacted on 5/**/15. She has been advised that the $100 payment was cashed on 6/*/14. The meter at this location was tested on 9/*/14 and registered at 99.91%. [redacted] has concerns about a $20 per month payment on her account. At this time there is no evidence of that. She will look at her records to verify.[redacted] has agreed to pay $50 per month on her past due balance. At this time she is satisfied.