PSEG Long Island

Per [redacted] Better Business Complaint A high bill field investagation will be conducted on 12-**-15 from 5 to 7 for a requested evening appointment.

I spoke to [redacted] and the payment she is questioning is for the amount of $490.65 paid in January 2015. I advised her there were 2 payments made for that amount , January ** and January **, 2015. Both payments were done by the customer on our automated payment phone system. One of...

those payments was returned due to an incorrect bank acct number. The other payment went through without any problems. [redacted] was satisfied with this explanation.

[redacted] had the account in her name until 12/**/14. It was then transferred to [redacted] on 12/**/14. [redacted] said the account should not be in his name,that it was done in error so it was put back in [redacted]'s name. Each time the name was changed a new account was established with a new account number, which is why she had 2 different account numbers. The amount of $69.26 has been credited to [redacted] for the purpose of good customer relations.

Tried multiple times to reach customer by phone without success. She left a voicemail on my direct line that she wanted no further phone contact only written responses. I sent a no contact letter advising she has an active $10 agreement and a summary of how agreement had broken.[redacted]...

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PSEG Long Island Customer Service Representative [redacted]...

has spoken to [redacted] several times in an effort to resolve his complaint about not being able to pay his bills on line.  [redacted] was advised that the resolution to this problem is for him to enable Javascript on his computer.   She does not believe he wishes to do this and therefore, while a solution has been offered, unfortunately, we were not able to satisfy [redacted] at this time.
 
Please let me know if any additional information is required.  Thank you.
 
 
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The customer is on Balanced Billing. In February 2016 the meter was misread and had lower usage than usual. In April 2016 the meter was read again and had higher than normal usage which made up for the previous misread. Her balanced billing year ended in May 2016. As a result of the misread and the...

correction her Balanced Billing ended up adding an extra $286.33 to her bill so the customer had a high balance as a result. A supervisor did speak with the customer on 6/[redacted]16 and an agreement was given to the customer on the balance where she will pay her current bill plus an additional $30.00. Messages have also been left for the customer since then but she has not called PSEG back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I spoke to [redacted] yesterday 2/**/17. He had spoken with Mr G[redacted] from our office prior. I explained that the power supply charge he sees on his statement is our cost for purchasing the electricity. This cost rises and falls due to market supply and demand. it is based on primarily the...

cost of natural gas needed by our suppliers to produce electricity. [redacted] has solar panels to reduce his need to purchase electricity and this is the reason for the disparity in charges. His delivery charges are less than then the cost of electricity.

A message was left for [redacted] at the phone number he provided advising him that he should no longer be receiving any collection calls or letters addressed to his deceased father. My phone number was included in the message in case he has any follow up questions.

[redacted] on my...

staff spoke to [redacted] ([redacted]) this morning.  [redacted] is aware that the bill has been put in her name as of 9/*/14 and is satisfied with those results.  She stated that this was new construction and she believes the landlord may not have done the correct paperwork originally. 
 
 
 
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Customer has been advised in writing that she has an acrive agreement. She requested no contact by phone but was given the name and direct number of the person handling her Revdex.com complaint. Her calls are all noted on her account information.

#000000;">I just spoke to [redacted].  We discussed her balanced billing and the fluctuations earlier in the year.  Currently, we’ve held her balanced billing amount at a level acceptable to her.  I gave her my direct number here to call with any questions in November when her balanced billing reconciles again.
 
 
 
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Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
I will not know if this complaint is resolved until after a Field Investigation and a Meter Investigation is done.  My main concern is with the meter investigation to ensure it is functioning properly and being read accurately or even being read at all.  Maybe someone else is tapping into it or maybe it needs to be replaced.  I want to be present when the meter investigation is done.   
I left a message on Monday morning for [redacted] to confirm if the meter investigation will be done on the same date as the field investigation and have not received a return phone call as of today, Wednesday.    I want to be present when the investigation/reading of the meter is done.
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

The customer was advised he can go to our website and put himself on Balanced Billing. The customer was not sure how to navigate through our website & 1 of our representative's walked him through it and he is now on Balanced Billing.

Dear [redacted],
 
I am following up on a complaint you...

recently filed with the Revdex.com regarding the inability to make web payments.  I researched this matter and have been advised that your account was cleared to resume web payment as of May **, 2014.
 
I apologize for any inconvenience you may have experienced.  If you choose to make your next payment via the web and have any difficulties, please contact me directly by either e-mail or telephone so that I may personally assist you.
 
Thank you.
 
 
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding PSEG Long Island, LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer was contacted and his concerns were addressed. The customer was unaware oftheir anniversary date. PSEGLI advised the customer of their currentanniversary date and notified him that he would need to call us back after hisMarch bill to change it to better...

benefit his production.  We worked withthe customer by allowing him to use his credits during the winter months.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have made contact with psegli and faxed supporting documentation to Mr. Gonzalez at PSEGLI on July [redacted]. They have not returned or acknowledged anything I have sent them. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]