[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] first free day we have would be after 5:pm or Saturday after 3:pm or Sunday call and make an aptYou have my phone number
The customer was in an introductory package for premium services and digital plus and the pricing for those services has now increased Pricing for Family Cable and HSD services have not changed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by... the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have a service call for customer scheduled for 10/4. It does look like maintenance has worked in the area and customer's modem looks good at the moment. If customer is still having issues after service call on 10/they should call customer care to report
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I left a voice mail for the customer on the morning of 10.20.15. I see two trouble call appointments on the account but both were cancelled by the customer. We have never been a month out on scheduling service calls. I do see a note on the account where the customer called on 10/
and spoke with a CSR. I also see a note where the customer asked to speak with a supervisor and that a supervisor did try to call the customer but got no answer. The customer can deliver any equipment that they have to our office at Macon Rd, Columbus
Mediacom is a complete waste of time answering money! I have been with this cable tv, internet and phone company for well over years Their services sucks! All three services goes in and out regardless of bad weather A week ago I call Mediacom to make arrangments for my bill, which is extremely too high every month At first they told me that I had already made previous arrangments the month before, and it would have to be six more months before I could get another one I explain to them my situation stating that I really needed my services back so that I could post in on my online classes and that I have dollars and would have the remaining by the next week when I get paid Well they turned me down I was really disappointed because I have been a long time loyal customer, therefore they should have at least helped me out! I'm a person who's positioned in making customers happy and Mediacom obviously don't represent that at all!
We had a tech out on 9/who replaced an internal section of cable. I just left customer a voice mail and if they are still having problems for them to call me back
I do see the two unreturned pieces of equipment on Mr***'s account. Unfortunatley I can only relay the same message that other Mediacom representatives have already explained to Mr***, which is that it is the customer's responsibility to make sure the equipment is
returned
I can request a credit for the $going back to June of last year but the charge is applicable as the service is a package including Home Network Manager. So I can't take the fee off going forward. If this is acceptable please let me know and I'll request the credit going back to
June
We'll shoot for tomorrow afternoon Thanks
We had a service call for the customer on 7/ I just need to know if the customer is still having issues
We're attempting to schedule an appointment today
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] first free day we have would be after 5:pm or Saturday after 3:pm or Sunday call and make an aptYou have my phone number
The customer was in an introductory package for premium services and digital plus and the pricing for those services has now increased Pricing for Family Cable and HSD services have not changed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by... the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
We're going to go ahead and replace the existing drop
We had a service call for the customer on 9/ I just need to know if the customer has experienced any more issues since then
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our drop bury contractor has the job and we've asked for it to be completed as quickly as possible
We have a service call for customer scheduled for 10/4. It does look like maintenance has worked in the area and customer's modem looks good at the moment. If customer is still having issues after service call on 10/they should call customer care to report
I've submitted a request for credit for days
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I left a voice mail for the customer on the morning of 10.20.15. I see two trouble call appointments on the account but both were cancelled by the customer. We have never been a month out on scheduling service calls. I do see a note on the account where the customer called on 10/
and spoke with a CSR. I also see a note where the customer asked to speak with a supervisor and that a supervisor did try to call the customer but got no answer. The customer can deliver any equipment that they have to our office at Macon Rd, Columbus
Mediacom is a complete waste of time answering money! I have been with this cable tv, internet and phone company for well over years Their services sucks! All three services goes in and out regardless of bad weather A week ago I call Mediacom to make arrangments for my bill, which is extremely too high every month At first they told me that I had already made previous arrangments the month before, and it would have to be six more months before I could get another one I explain to them my situation stating that I really needed my services back so that I could post in on my online classes and that I have dollars and would have the remaining by the next week when I get paid Well they turned me down I was really disappointed because I have been a long time loyal customer, therefore they should have at least helped me out! I'm a person who's positioned in making customers happy and Mediacom obviously don't represent that at all!
We had a tech out on 9/who replaced an internal section of cable. I just left customer a voice mail and if they are still having problems for them to call me back
I do see the two unreturned pieces of equipment on Mr***'s account. Unfortunatley I can only relay the same message that other Mediacom representatives have already explained to Mr***, which is that it is the customer's responsibility to make sure the equipment is
returned
I can request a credit for the $going back to June of last year but the charge is applicable as the service is a package including Home Network Manager. So I can't take the fee off going forward. If this is acceptable please let me know and I'll request the credit going back to
June
I'll have one of our customer service representatives who are very good with billing issues reach out to the customer
I'm working to get the modem taken off the account. Once that is done any credit still on the account will be processed for payment to the customer